Benefits and Impact by Andy Stewart et al
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Transcript of Benefits and Impact by Andy Stewart et al
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Benefits & Impact
website http://emergingpractices.jiscinvolve.org @andystew or @whaa
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If you can't measure
something, you can't
understand it. If you can't
understand it, you can't control
it. If you can't control it, you
can't improve it.
“
”Dr. H. James
Harrington
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Why? (Spitzer, 2007, p.17)
Focuses attention
Clarifies expectations
Enables accountability
Increases objectivity
Provides the basis for goal-setting
Improves execution
Promotes consistency
Facilitates feedback
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Why? (Spitzer, 2007, p.18-19)
Increases alignment
Improves decision making
Improves problem-solving
Provides early warning signals
Enhances understanding
Enables prediction
Motivates
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Convinced yet?
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JISC should allocate core funding to
support activities which meet the
following criteria… deliver a clear
output with demonstrable impact and
value for money
“
”(JISC, 2012, p.9)
A JISC Perspective,
where we are heading…
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A JISC Perspective
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A JISC Perspective
Knowledge management is
fundamental to what JISC does. We
fund projects to help UK education
and research innovate. The
externalisation of knowledge is key!
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3 easy(ish) steps
1 2 3
Baseline Evidence Impact
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Baseline1
You should have already
done this in defining what
your problem is.
Project plan/proposal
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Baseline1
…though it might be helpful
to summarise it in a table
http://bit.ly/baseline-template
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Baseline1
http://bit.ly/baseline-template
At this stage we’re only focusing on:
• Baseline (As Is)
• Outputs
• Outcomes
• Expected Benefits (To Be)
• Indicators (what else can you
measure?)
• Stakeholders
Forget about actual change for now!
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Baseline1
http://bit.ly/baseline-template
The template tells a story of progression but it
might be easier to complete in the following order:
1. Expected Benefits (To Be)
2. Indicators (what else can you measure?)
3. Baseline (As Is)
4. Outputs
5. Outcomes
6. Stakeholders
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Ideally, benefits should be
quantified and
measurable, preferably in
financial terms.
“”
(OGC, 2007, p.70)
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Baseline1
Benefits are best titled with a change term
at the beginning (such as
‘increased’, ‘faster’, ‘lower’, ‘cheaper’, ‘big
ger’); avoid ‘better’ or ‘improved’ as these
terms are not specific enough for further
analysis.
“”(OGC, 2007, p.69)
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Baseline1
Struggling? Try a matrix exercise to
brainstorm benefits! For example:
Enterprise Education External
Efficiency
Effectiveness
Enablement
http://bit.ly/example-benefits
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Evidence2
This is where
you focus on
the actual
change!
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Evidence2
Refer back to your baseline!
• Baseline student retention
55%
• Expected to be 80%
• Actual, upon completion: 75%
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Impact3
http://bit.ly/impact-template
The next step is to flesh out
what impact ‘actual changes’
have had…
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Impact3
http://bit.ly/impact-template
A number of actual changes may lead to one
impact.
1. Highlight the impact(s) of your project
2. Explain the actual changes that led to that
impact
3. Provide supporting evidence from the
benefits template
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Impact3
http://bit.ly/jisc-digital-storytelling
Use this high
level view to
tell your
storyies!
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Issues
1. Time—
Funders, JISC, Programmes and
Projects must plan time for a
benefits realisation phase
2. Attribution—we’re particularly
interested in what can be attributed
to JISC’s intervention
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ReferencesJISC (2012) Transforming/Reshaping JISC – JISC Transition Group.
Available at:
http://www.jisc.ac.uk/media/documents/aboutus/annualreview/reshaping-
jisc-report.docx (Accessed: 12 April 2012).
OGC (2007) Managing Successful Programmes. Norwich: TSO.
Spitzer, D. R. (2007) Transforming Performance Management: Rethinking
the Way We Measure and Drive Organizational Success. New York:
AMACOM.
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AcknowledgementsWill Allen (JISC Netskills)
Caroline Ingram (JISC Netskills)
Lucy Nelson (University of Central Lancashire)
David Rose (JISC Emerging Practices Associate)
Andrew Stewart (JISC infoNet)