Beneficiary Survey Results 2006
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Transcript of Beneficiary Survey Results 2006
IndependentAge Beneficiary SurveySpring/Summer 2006
Background
• IndependentAge is a non-governmental charitable organisation that helps older people on
low incomes to live with dignity and peace of mind by providing them with:
– a regular extra income for life
– volunteer visitor support and friendship
– grants for emergencies and equipment
– equipment to aid independence
– Holidays
– clothing and bedding
– interest free loans to home owners for repairs and renovation
– help covering the shortfall between fees and local authority contributions for residential and nursing home care for existing beneficiaries
Research Objectives
• To explore among IndependentAge respondents the main issues that they face in
order that the charity:
– Remains in touch
– Is aware of the day to day changes affecting them
– Accurately reflects their worries and concerns
Research Methodology and Response
• IndependentAge beneficiaries invited to take part in the survey via a structured self-completion questionnaire despatched with their spring copy of The Golden Link magazine
• Questionnaires despatched to 6,000 respondents
• 2816 Questionnaires returned by post using pre-paid envelopes
General Questions
The majority of respondents were female
Male24%
Female76%
Base: All respondents supplying gender information
73% of respondents were aged over 70 with 37% aged over 80
50-594%
60-658%
66-7014%
70-8036%
80+37%
Under 501%
Base: All respondents supplying age information
A good geographic spread with the majority of responses from the South of England
North of England21%
Central England16%
South of England49%
Northern Ireland1%
Wales3%
Republic of Ireland
4% Scotland6%
Base: All respondents supplying region information
45% of respondents indicated that the previous 12 months had been worse whilst 41% indicated that it had been better
No Answer14%
Better41%
Worse45%
Base: All respondents
The majority of respondents have a weekly income of between £101 and £150
£201-£2509%
£151-£20021%
£101-£15055%
No answer4%
£100 or less11%
Base: All respondents
Better financial security, increased support and seeing more of family and friends key to improved feeling of well-being
0 5 10 15 20 25 30 35
Better financial security
Increased Support
Seeing more of family and friends
New activities
Improved health
Change of circumstances
Holidays
%
Base: All respondents
Better financial security and increased support more important to male respondents than female respondents
0 5 10 15 20 25 30 35
Better financial security
Increased Support
Seeing more of family and friends
New activities
Improved health
Change of circumstances
Holidays
%
Male Female
Base: All respondents supplying gender information
Improved financial security more important for those aged over 65. New activities less important for the oldest respondents
Under 60 60-65 66-70 70-80 80+
% % % % %
Better financial security 15 22 32 32 30
Increased support 21 24 28 27 25
Seeing more of family and friends 16 20 23 24 23
Improved health 12 13 17 15 15
New activities 10 14 12 13 7
Change of circumstances 8 14 14 12 9
Holidays 7 10 9 11 8
Base: All respondents supplying age information
Improved financial security key in all regions apart from Scotland and Ireland
Scotland North Central South Wales Ireland
% % % % % %
Better financial security 21 35 33 28 26 30
Increased support 28 25 25 26 24 22
Seeing more of family and friends 20 24 24 22 21 25
Improved health 19 13 15 14 12 32
New activities 12 9 10 11 10 13
Change of circumstances 9 10 10 12 8 8
Holidays 14 9 9 9 9 12
Base: All respondents supplying region information
Better financial security at a slightly higher level among those with higher weekly income
0
5
10
15
20
25
30
35
40
Under £100 £100-£150 £151-£200 £210-£250
%
Base: Those supplying weekly income figure
The consequences of declining heath and increasing bills are most likely to impact negatively on well-being
0 10 20 30 40 50 60
Frustration at being able unable to do things I used to
Declining health
Increasing bills
Increasing reliance on others
Being unable to afford the things I used to enjoy
Losing friends and loved ones
Unable to go on holiday
Being lonely and isolated
Caring responsibilities
Fear for personal safety
%
Base: All respondents
Males more concerned than females about increasing bills, females more concerned than males about losing friends and loved ones
0 10 20 30 40 50 60 70
Frustration at being able unable to do things I used to
Declining health
Increasing bills
Increasing reliance on others
Being unable to afford the things I used to enjoy
Losing friends and loved ones
Unable to go on holiday
Being lonely and isolated
Caring responsibilities
Fear for personal safety
%
Male Female
Base: All respondents
Concern about declining health and its consequences
tends to increase with age, concern about rising bills
most likely to be mentioned by younger respondents Under 60 60-65 66-70 70-80 80+
% % % % %
Frustration at being able unable to do things I used to 53 48 49 50 61
Declining health 59 51 45 49 56
Increasing bills 59 62 52 44 31
Increasing reliance on others 42 29 27 31 45
Being unable to afford the things I used to enjoy 44 50 48 34 22
Losing friends and loved ones 24 21 30 31 38
Unable to go on holiday 26 28 23 20 20
Being lonely and isolated 13 17 13 12 14
Caring responsibilities 13 13 8 9 7
Fear for personal safety 4 11 9 9 8
Base: All respondents supplying age information
Concern about declining health and its consequences are issues across most regions
Scotland North Central South Wales Ireland
% % % % % %
Frustration at being able unable to do things I used
to
55 55 56 53 58 52
Declining health 45 54 51 53 55 34
Increasing bills 41 42 46 41 41 42
Increasing reliance on others 39 38 35 36 40 32
Being unable to afford the things I used to enjoy 30 30 38 34 25 39
Losing friends and loved ones 28 32 30 38 34 38
Unable to go on holiday 21 20 24 21 24 17
Being lonely and isolated 13 14 12 13 11 15
Caring responsibilities 12 9 7 8 14 8
Fear for personal safety 11 9 8 8 9 10Base: All respondents supplying region information
Staying Independent
A safe neighbourhood with good local shops and nearby post office considered key community issues
0 10 20 30 40 50 60 70 80
Safe neighbourhood
Good local shops
Nearby post office
Reliable bus/train service
Well maintainedpavements
Good street lighting
%
Base: All respondents
A safe neighbourhood slightly more important to males than it is to females
0 10 20 30 40 50 60 70 80
Safe neighbourhood
Good local shops
Nearby post office
Reliable bus/train service
Well maintainedpavements
Good street lighting
%
Male Female
Base: All respondents supplying gender information
A safe neighbourhood and good local shops of most concern to younger respondents.
Under 60 60-65 66-70 70-80 80+
% % % % %
Safe neighbourhood 73 81 79 73 66
Good local shops 67 68 65 66 59
Nearby post office 47 48 42 54 51
Reliable bus/train service 36 43 51 52 37
Well maintained pavements 41 31 28 28 32
Good street lighting 24 23 22 21 23
Base: All respondents supplying age information
A safe neighbourhood important in all regions
Scotland North Central South Wales Ireland
% % % % % %
Safe neighbourhood 78 74 70 71 71 70
Good local shops 64 57 69 65 59 62
Nearby post office 55 49 53 50 54 49
Reliable bus/train service 51 45 45 45 44 34
Well maintained pavements 22 31 31 32 23 26
Good street lighting 24 30 21 20 24 19
Base: All respondents supplying region information
Help with household/chores & repairs considered the key practical requirement
0 10 20 30 40 50 60 70
Help with householdchores/repairs
Help with shopping
Help getting out and about
Support from socialservices
Personal assistance/helpcaring for yourself
Equipment to help get youaround the house
%
Base: All respondents
Females more concerned than males about domestic
issues. Males more concerned than females about
support from social services and personal care
0 10 20 30 40 50 60 70
Help with householdchores/repairs
Help with shopping
Help getting out and about
Support from socialservices
Personal assistance/helpcaring for yourself
Equipment to help get youaround the house
%
Male Female
Base: All respondents supplying gender information
60-65 year olds most likely to indicate that help with household chores/repairs. No specific trends in other areas
Under 60 60-65 66-70 70-80 80+
% % % % %
Help with household chores/repairs 49 64 57 55 59
Help with shopping 36 43 31 36 46
Help getting out and about 47 42 28 30 38
Support from social services 38 29 34 33 31
Personal assistance/help caring for yourself 49 30 25 26 32
Equipment to help you get around the house 32 23 24 21 21
Base: All respondents supplying age information
Help with household chores and repairs of more significance in the
North of England and Scotland. Support from social services of
more importance in Wales and Ireland
Scotland North Central South Wales Ireland
% % % % % %
Help with household chores/repairs 62 62 57 57 51 53
Help with shopping 39 42 41 40 36 35
Help getting out and about 35 37 37 32 37 33
Support from social services 34 29 33 31 42 45
Personal assistance/help caring for
yourself
31 31 31 28 41 23
Equipment to help you get around the
house
18 23 23 22 18 22
Base: All respondents supplying region information
Adequate financial support the key financial requirement
0 10 20 30 40 50 60 70 80 90
Adequate financialsupport
An adequate statepension
Help with financial affairs
%
Base: All respondents
Males slightly more likely than females to indicate that adequate financial support is key
0 20 40 60 80 100
Adequate financialsupport
An adequate statepension
Help with financial affairs
%
Base: All respondents supplying gender information
Although financial concerns are important to all, they tend to decline by age
Under 60 60-65 66-70 70-80 80+
% % % % %
Additional financial support 91 88 89 84 79
Adequate state pension 60 84 84 80 76
Help with financial affairs 62 57 58 51 48
Base: All respondents supplying age information
Additional financial support key in all regions
Scotland North Central South Wales Ireland
% % % % % %
Additional financial support 86 84 83 83 87 75
Adequate state pension 78 79 79 79 78 69
Help with financial affairs 54 53 50 51 57 52
Base: All respondents supplying region information
Support from IndependentAge, keeping in contact with friends and relatives, good health and a supportive key to health and well-being
0 10 20 30 40 50 60 70 80 90
Support fromIndependentAge
Keeping in contact withfriends and relatives
Good health
Supportive GP
Getting out and about
Support from neighbours
%
Base: All respondents
Support from IndependentAge more important for males than females. Keeping in contact more important to females than it is to males
0 20 40 60 80 100
Support fromIndependentAge
Keeping in contact withfriends and relatives
Good health
Supportive GP
Getting out and about
Support from neighbours
%
Male Female
Base: All respondents supplying gender information
Support from IndependentAge the most important factor
irrespective of age group. For respondents under 60 a supportive
GP receives is of higher significance than it is for other groups
Under 60 60-65 66-70 70-80 80+
% % % % %
Support from IndependentAge 75 83 81 84 80
Keeping in contact with friends and relatives 60 67 60 65 64
Good health 30 45 54 52 43
Supportive GP 66 56 48 43 46
Getting out and about 48 43 42 45 40
Support from Neighbours 17 12 9 15 21
Base: All respondents supplying age information
Support from IndependentAge recognised as key across all regions. Getting out and about more crucial in Ireland
Scotland North Central South Wales Ireland
% % % % % %
Support from IndependentAge 83 83 84 81 77 78
Keeping in contact with friends and relatives 68 65 71 62 64 54
Good health 46 46 51 47 52 51
Supportive GP 45 50 49 46 38 43
Getting out and about 44 41 39 44 42 50
Support from Neighbours 14 16 11 18 16 24
Base: All respondents supplying region information
Three-quarters of respondents worry about becoming dependent on others
Yes (worry)75%
No answer6%
No (Don't worry)19%
Base: All respondents
Females more likely than males to worry about becoming dependent on others
30
35
40
45
50
55
60
65
70
75
80
Male Female
Base: All respondents supplying gender information
Those in their 50s the most concerned about becoming dependent on others
30
40
50
60
70
80
90
Under 60 60-65 66-70 70-80 80+
Base: All respondents supplying age information
Declining health clearly considered most likely to put independence at risk
0 10 20 30 40 50 60 70 80 90
Declining Health
Fear of rising bills
Unable to care for the garden
Unable to get to the shops
House repairs becoming a burden
Closure of local post office and shops
Dealing with bureacracy
Poor transport service
Fear for personal safety
%
Base: All respondents
After declining health males are more likely than females to indicate
that financial and bureaucratic issues might affect their
independence whilst females are more likely to stress getting to the
shops
0 10 20 30 40 50 60 70 80 90
Declining Health
Fear of rising bills
Unable to care for the garden
Unable to get to the shops
House repairs becoming a burden
Closure of local post office and shops
Dealing with bureacracy
Poor transport service
Fear for personal safety
%
Male Female
Base: All respondents supplying gender information
Declining health and fear of rising bills of most concern to younger respondents, domestic issues of more concern to older respondents
Under 60 60-65 66-70 70-80 80+
% % % % %
Declining health 90 89 83 84 83
Fear of rising bills 60 56 46 45 30
Unable to care for the garden 20 31 26 31 35
Unable to get to the shops 19 21 24 31 35
Closure of local post office and shops 16 26 25 31 30
Dealing with bureaucracy 33 30 28 24 27
Poor transport service 10 15 16 15 13
Fear for personal safety 18 18 13 12 12
Base: All respondents supplying age information
Declining health key across all regions
Scotland North Central South Wales Ireland
% % % % % %
Declining health 82 88 85 85 90 80
Fear of rising bills 48 41 42 39 42 56
Unable to care for the garden 32 32 32 29 31 31
Unable to get to the shops 23 30 28 34 27 19
Closure of local post office and shops 30 26 24 32 33 17
Dealing with bureaucracy 29 25 24 28 25 27
Poor transport service 14 13 16 14 16 10
Fear for personal safety 14 15 15 10 13 22
Base: All respondents supplying region information
Declining health a major concern irrespective of age
30
40
50
60
70
80
90
100
Under 60 60-65 66-70 70-80 80+
Rank 1 Rank 1 Rank 1 Rank 1 Rank 1 Rank 1
Base: All respondents supplying age information
Fear of rising bills of most concern to younger respondents
0
10
20
30
40
50
60
70
Under 60 60-65 66-70 70-80 80+
Rank 2 Rank 2 Rank 2 Rank 2 Rank 4
Base: All respondents supplying age information
Caring for the garden of more concern to older respondents
0
5
10
15
20
25
30
35
40
Under 60 60-65 66-70 70-80 80+
Rank 4 Rank 6 Rank 5 Rank 3= Rank 2=
Base: All respondents supplying age information
Making Ends Meet
The majority of respondents have a weekly income of between £101 and £150
£201-£2509%
£151-£20021%
£101-£15059%
£100 or less11%
Base: Those answering
Just under half of respondents spend more than £25 a week on food whilst just under a quarter spend between £21 and £25
£21-£2523%
£16-£2019%
£11-£158%£25+
48%
£10 or less2%
Base: Those answering
Just over half of respondents spend more than £30 a month on heating each month whilst a further quarter spend between £21 and £30
£30+51%
£21-£3025%
£11-£2019%
£10 or less5%
Base: Those answering
89% of respondents support an increase in the basic state pension
No Answer7%
No4%
Yes89%
Base: All respondents
76% of respondents think that pensioners should automatically receive retirement benefits without means testing
No Answer8%
No16%
Yes76%
Base: All respondents
Keeping in Touch
Two-thirds of respondents live alone
No answer1%
Live with others32%
Live alone67%
Base: All respondents
68% of respondents see their friends or family at least once a weekly basis – A quarter see them daily
Monthly13%
Fortnightly7%
Weekly43%
Varies/Other1%
Once a year varies
7%
No answer4% Daily
25%
Base: All respondents
Over 90% of respondents know their next door neighbours
Know neighbours
91%
No answer2%Do not know
neighbours7%
Base: All respondents
84% of respondents who know their neighbours speak to them at least once a week – 38% speak to them every day
Varies/Other/DK1%
Every month10%
Every week46%
No answer3%
Never2%
Every day38%
Base: All respondents who know their neighbours
30% of respondents who live alone do not see friends or relatives at least once a fortnight
Never3%
Less than once a week27%
Weekly43%
No answer2%
Varies/Other1%
Daily24%
Base: All respondents living alone
Caring Responsibilities
Around 1 in 8 respondents have caring responsibilities
No answer6%
Do not have caring
responsibilities81%
Have caring responsibilities
13%
Base: All respondents
Amongst those aged 65 or under this rises to 1in 5
0
5
10
15
20
25
30
Under 60 60-65 66-70 70-80 80+
%
Base: All respondents supplying age information
In the majority of instances respondents are caring for a relative
0
10
20
30
40
50
60
70
80
Relative Friend Neighbour
%
Base: All respondents with caring responsibilities
Where respondents are caring for others, over half indicate that this is for more than 50 hours a week
No answer11%
50+ hours56%
Less than 35 hours33%
Base: All respondents with caring responsibilities
Over half of those with caring responsibilities do so for 50+ hours irrespective of age
0
10
20
30
40
50
60
70
Under 60 60-65 66-70 70-80 80+
% c
ari
ng
fo
r 5
0+
ho
urs
Base: All respondents with caring responsibilities supplying age information
Service Awareness
Little awareness of Individual Care Budgets, LinkAge or Warm Front
0 20 40 60 80 100
Winter Fuel Payment
Citizens Advice Bureau
Council Tax Benefit
Pension Credit
The Pensions Service
Direct Payments
Warm Front
LinkAge
Individual Care Budgets
%
Base: All respondents
• For more information on these survey results, please email [email protected]