BEST Survey 2011 City report: Stockholm Benchmarking in European Service of public Transport.
Benchmarking in European Service of public Transport
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Transcript of Benchmarking in European Service of public Transport
BEST Survey 2010City report: Oslo
Benchmarking in European Service of public Transport
BEST 2010
BEST City report 20102
Oslo Indices 2010
-15
-22
-37
-32
-9
-5
-15
-4
-37
-17
60
59
39
44
67
84
56
88
37
60
CITIZEN SATISFACTION
TRAFFIC SUPPLY
RELIABILITY
INFORMATION
STAFF BEHAVIOUR
SECURITY AND SAFETY
COMFORT
SOCIAL IMAGE
VALUE FOR MONEY
LOYALTY
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
60 62 62 66 58
59 57 59 62 55
39 39 48 52 43
44 46 46 47 42
67 71 69 74 65
84 82 82 83 80
56 53 52 54 48
88 88 87 89 81
37 38 38 34 34
60 61 63 65 53
Oslo 2010
Citizen satisfaction in subgroups
BEST 2010
BEST City report 2010
Background information: PT in Oslo (and Akershus)
Ruter: Metro, tram, buss and ferry
NSB: Train
Significant challenges with reliability this winter
4
BEST 2010
BEST City report 20105
Oslo Citizen satisfaction - Subgroups
60
5763
5358
5675
88
6967
6029
22
7150
4453
35
7160
7135
4582
62
-15
-17-14
-19-16
-19-8
-12-14
-17-23-21
-10-22
-24-17
-27
-12-12-11
-35-18
-5-12
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Oslo Asker/Bærum
Follo Romerike, rural population
Romerike, countryside
MetroBus
Bus, metroTrain
Bus, trainBus, tram
3 or more combinations
Partially/Fully agree
Hardly/Don't agree at all<TOTAL BASE: 994>
BEST 2010
BEST City report 2010
BEST web report
6
BEST 2010
BEST City report 2010
BEST web report
7
Impact on satisfaction
Indicators impact on citizen satisfaction
BEST 2010
BEST City report 20109
Impact on satisfaction - Oslo
2009 20102008
When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.
BEST 2010
BEST City report 2010
Drivers of satisfaction from MIS
10
Source: Ruter MIS - Oslo and Akershus, september 2008 to august 2009
Oslo 2010
Citizen satisfaction: BEST results
compared to Ruter’s MIS (Marked
Information System)
BEST 2010
BEST City report 2010
BEST results compared to Ruter’s MIS (Marked Information System)
13
BEST 2010
BEST City report 2010
BEST results compared to Ruter’s MIS (Marked Information System)
14