Benchmarking for results · Benchmarking Financial Performance Gross fees Svc Chgs Write Offs...
Transcript of Benchmarking for results · Benchmarking Financial Performance Gross fees Svc Chgs Write Offs...
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Learning Objectives
Selecting impactful measures
Presenting the data
Educating stakeholders
Influencing improvement
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Benchmarking:
Evaluating or checking by
comparison with a
standard
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Benchmarking Standards
RPA Benchmarking Survey
MGMA
Other Professional Organizations
Internal data
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Image: http://www.digitalconsultant.it/corsi-online/
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I
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Benchmarking Financial Performance
Gross fees Svc Chgs Write Offs Adjustments Net Fees Med Dir Research Other
Practice Actual 1,105.00 409.18 140.42 1,388.19 250.97 87.71 7.92 355.93
RPA Benchmark (Mean) 1,283.89 650.57 76.23 726.80 557.09 96.39 6.24 185.38
% of Benchmark 86% 63% 184% 191% 45% 91% 127% 192%
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Fee for Service Charges / FTE Nephrologist
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Benchmarking Financial Performance
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Personnel Occupancy Medical Supplies G&A Total Operating Exp Net Income
Expense & Net Income as a % of Net Practice Revenue
RPA Benchmark (Mean) Practice Actual
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Benchmarking Financial Performance
2011 2012 2013
Total Revenue $ 5,898,300 $ 6,024,458 $ 11,645,354
Personnel 1,208,562 1,193,445 3,809,195
Occupancy 343,281 298,813 957,248
Medical Supplies 377,491 440,990 1,432,379
G&A 507,844 500,030 1,192,484 Total Operating Exp 2,437,178 2,433,279 7,391,306
Net Income $ 3,461,122 $ 3,591,179 $ 4,254,048
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Benchmarking Financial Performance
2011 2012 2013
Total Revenue $ 5,898,300 $ 6,024,458 $ 11,645,354
Personnel 20.49% 19.81% 32.71%
Occupancy 5.82% 4.96% 8.22%
Medical Supplies 6.40% 7.32% 12.30%
G&A 8.61% 8.30% 10.24%
Total Operating Exp 41.32% 40.39% 63.47%
Net Income $ 3,461,122 59% $ 3,591,179 60% $ 4,254,048 37%
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Benchmarking -Internal Standard
83.70%
72.30%
61.20%
14.38%
23.50%
32.90%
1.92% 4.20% 5.90%
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2013 2012 2011
MCP Billings
ESRD 4+ Visits ESRD 2-3 Visits ESRD 1 Visit
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3% 1% 1%
35%
6%
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55%
89%
64%
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7% 4%
0% 0% 1%
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RPA BenchMark Practice Average 2011Sample
2012Sample
2013Sample
Physician Office Follow-Up E&M Services Levels
99212 99213 99214 99215 Level 2 Goal Level 3 Goal Level 4 Goal
RPA Benchmark vs Practice Average vs Dr. Sample RPA Benchmark vs Practice Average vs Dr. Sample
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Double Axis Graph
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New Patient Clinic Referrals with Growth %
2009 2010 2011 2012 2013 % Growth
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Image: http://www.bedrockdata.com/blog/crm-lead-pipeline-management-tricks-3-quick-tips/
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Misleading Graph
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Misleading Pie Chart
Images: Wikipedia.com
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Image: http://www.mnpatientsafety.org/
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Collaborate
Image: stock.xchng
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REMOVE OBSTECALS
Image: australiansuccess.com
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Image:
http://harakabaraka.
wordpress.com/
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social-customer-service/
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Mary Alice Stanford, CMPE
225.767.4893
Renal Associates of Baton Rouge, LLC