How To Benchmark The

Maturity Of Your SaaS Solution?

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SaaS Approaches

• There are several strategies available for ISVs to build/migrate

their products to a SaaS model. However, each approach has its

own pros and cons.

• Two broad approaches,

• Single Tenant / Hosted Model

• Multi-Tenant Model

• While there are plenty of differences in the approach between

these two models,

• Single tenant approach is mostly for products that are

migrated from on-premise models to SaaS/cloud model

• Multi-tenant approach has become the defacto standard for

all newly built SaaS solutions

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What Constitutes a SaaS Solution?

Non-Functional

Requirements

Product Requirements

Operational Requirements

SaaS Solution

Covers architectural aspects

like security, configurability,

scalability, etc.

Addresses the business

functionality/use cases that is

solved by the product.

Encapsulates the features

required for operating the SaaS

solution. Ex: Subscription,

Billing, etc.

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What To Benchmark?

Non-Functional

Requirements

Product Requirements

Operational Requirements

SaaS Solution

• Product Requirements (has to)

vary from product to product,

and domain to domain.

• But, Non-Functional and

Operational Requirements

more or less remain the same.

• Your product can be

benchmarked against the

industry best practices

defined in these areas.

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SMART Calculator

SaaS Maturity Assessment and Reporting Tool (SMART) helps you identify the

maturity of your SaaS solution that you already have or plan to build. There

are several ways to deliver a product in SaaS model, but how stable and

sustainable is your solution? Given the very fact that SaaS is a volume game,

scalability is the key for a successful SaaS business. SMART will help you find

how scalable and matured is your product.

Free SMART Calculator to measure the SaaS Maturity of your Product

http://resources.techcello.com/Smart-Calculator

The following slides explains the various aspects that are considered to

arrive at the maturity of your SaaS product.

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Benchmarking Segments

Architecture Security Operations Configuration

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Architecture Segment

Design

• Is your application well layered?

• Do you have a service oriented architecture between

the layers?

• Do you have a loosely coupled architecture between the

modules?

• Do you have a mechanism in your framework to ensure

your developers follow the architecture norms?

• Can you solution be deployed in any cloud (public,

private, on-premise)?

Maintainability• Do you have a good instrumentation mechanism?

• Do you capture Product Analyctics information?

Scalability

• Can you scale your web and application layer (without

engineering efforts) to handle increasing loads?

• Is your caching layer scalable?

• Is your database layer scalable to handle data growth?

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Security Segment

Data Security

• Is tenant isolation taken care at your framework level

without depending on the developers to code correctly?

• Do you have a provision to implement access control at

the business layer

Authentication• Do you support Single Sign On (SSO) with your tenant's

onpremise identity system?

Auditing

• Is there a provision to audit and search for important

events in your product?

• Is there a provision to maintain transaction change logs

in your product?

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Security Segment

Granularity

• Can you control role level access within the tenant?

• Do you support action privileges that are independent

of role?

• Is there a flexibility in your security system for the

tenants to create and manage their own roles and

access control policies?

• Can a user be mapped to multiple roles?

• Does your security framework have the ability to control

access at a field level?

• Does your security framework have the ability to control

access at a data row level?

• Is the security access taken care at your framework level

without depending on the developers to code correctly?

• Is there a provision for the SaaS implementation team

to service your customers on behalf of them

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Operations Segment

Subscription

• Is your subscription management flexible to have restrictions based on modules and features?

• Is your subscription management flexible to have restrictions based on usages?

• Is your subscription management design robust enough to restrict any invalid access to your application without the need for each developer to make the check?

• Do you have the capability to meter and report back the usages in your system which can be tied back to the subscription and pricing?

• Do you have the capability to create trial versions and trial periods?

• Do you support self-registration for customers?

Backup

• Does your solution have the capability to create point in time backups for a tenant in a multi tenant database scenario?

• Does your application have the capability to generate scheduled data export for a given tenant?

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Operations Segment

Tenant Provisioning

• Can your administrators onboard a new tenant seamlessly?

• Can your administrators manage the subscriptions of the tenants through your system?

• Can your administrator manage the configuration settings of the tenant through your system?

• Does your product support white labelling?

• Does your product support resellers to manage and sell your SaaS product?

• Can you create and manage tenant hierarchy with 'n' level support?

• Is your product self-servicing and user friendly so that you tenants need not keep coming back to your support team?

• Can your tenants chose and mange their own subscriptions?

• Can your tenants be assigned different urls or sub domains?

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Operations Segment

Billing

• Can you create multiple price plans for your versions?

• Can you map a price plan to a tenant?

• Can the price plan be usage or transaction based?

• Can your price plan support slab based pricing?

• Do you support scheduled auto debit from credit card or pay pal?

• Can you generate detailed invoice, which can be viewed by your tenants through the system?

• Can you generate reminders for invoice/payments?

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Configuration

Customization

• Is your application capable of capturing more informational fields specific to each tenant?

• Is your application capable of modifying the field display names of forms and grids specific to tenants?

• Can you add tenant specific validations for the fields?

• is your application capable of modifying the ordinal of the fields in a form or grid?

• Can your implementation team modify the business process workflow for a particular tenant?

• Can your implementation team modify the business rules for a particular tenant?

• Can your implementation team use your system to create adhoc reports and charts specific to the tenant seamlessly?

• Can your tenants build new forms dynamically on the fly and start using them?

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Configuration

Integration

• Does your application expose enough service end points for integration?

• Is there a capability in your application to call back any services on the onpremise environment specific to a tenant?

• Is there a capability in your application to send any email notifications in both instance and batch mode?

• Do you allow end users to define the content for the emails, along with the provision to embed dynamic contents (mail merge)?

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SMART Report - Sample

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SMART Report - Sample

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SMART Report - Sample

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SMART Report - Sample

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About TechCello

Techcello is a cloud-ready, SaaS Application

Development Framework

Can be used to,

Build new SaaS products

Convert single-tenant Apps to Multi-Tenant

Migrate on premise products to SaaS model

Cello framework is delivered as a set of libraries and

APIs that can be easily integrated to your product

Applications built using Cello can be deployed in

any cloud

Cello contains building blocks for developing,

monetizing and servicing your SaaS offering.

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TechCello – Flexible Architecture

TechCello supports all models of database multi-tenancy, there by allowing ISVs

to operate in a hybrid model.

TechCello offers an end to end SaaS Life Cycle Management Solution that can

help in designing, developing and managing the operations of your SaaS

product.

Using TechCello you can simply focus on building your product functionalities,

and TechCello can take care of the rest.

TechCello is tested and proven SaaS Framework, built exclusively to meet the

typical SaaS needs of your business and product.

TechCello offers more than 30+ modules covering all the basic engineering

blocks and operational modules.

Apart from saving significant amount of cost, your precious time can be well

spent on differentiating your product from competitors through unique product

features.

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Contact Us

http://www.techcello.com

sales@techcello.com