Website Usability 101Ben Zacharias

http://www.linkedin.com/pub/ben-zacharias/9/546/965

Usability Laws

1. Keep it simple2. Have a goal3. Stick with what works4. Make it easy to scan5. Home is where the heart is

Keep it simple1. Sites don’t have to be complex to work2. How many features are actually used?3. Reduce maintenance headaches

Have a goal1. Why did you create this site?2. What do you want users to do?

Stick with what works1. Do not change for the sake of change2. People resist change3. Test if you must change!!!!

Make it easy to scan1. Seconds count especially for new users2. How are users actually using your

page?

Home is where the heart is1. Don’t let users get lost2. Follow the breadcrumbs

Usability LinksUS Gov Usability

www.usability.govSteve Krug

www.sensible.comThe Usability Blog

http://usability.com/Usability Professionals Association

http://www.upassoc.org/