BEN SMITHhttp://www.linkedin.com/in/benksmith

2332 LAUREL FOREST DRIVE FORT WORTH, TX 76177ben@benksmith.com 817-368-1877

IT DirectorEnterprise Design, Engineering Oversight, Data Center, Network and

Telecommunication

IT Manager that has provided Infrastructure Team Building, IT Project Management, Data Center Engineering, Data Center Design, Network Security, Audit Compliance, and Enterprise road map by building relationships working across teams and organizations. In addition, created policies, procedures, and standards to provide a stable Enterprise architecture supporting a fast changing growing business to meet tomorrow needs including PCI, Audit, WAN/LAN, Security, Firewalls, Cisco ISE, Cisco UCS, Data Center, MPLS, Vendor management, 3rd party support, Project Management, Policy & Procedures, Engineering Design, and team building.

EXECUTIVE TRAINING

SMU Cox “The Essentials of Finance and Accounting for Non-Financial Managers”

PROFESSIONAL EXPERIENCE

SANTANDER CONSUMER USA, Dallas, TX 05/2011-PRESENTA US company that services auto loans.

Manager over Network Engineering

Manager of Network Engineer Built both System Engineering and Network Engineering teams supporting 1000 plus

servers and Cisco Nexus hardware in two data centers. Provided Project management oversight for LAN port security, PCI, Vendor support,

and partner connectivity. Provides budget pricing for future IT solutions for access switch replacement, global

load balancing, and resources. Managed Team of 8 Network Engineers to oversee more than 1400 request and over

1100 successful network changes. This includes supporting application migration to two new Data Centers with zero network outages.

Network Redesign

Over saw the design and implementation of two new data centers supporting Call Center’s making between 500 thousand to 1 million calls a month.

Developed the Daily procedures for network LAN/WAN, and Data Center Operations.

Managed WAN upgrade to MPLS which created a High Availability interconnectivity between Call Centers and Data Centers by working with two carriers and two vendors.

NAVICO INC, Tulsa, OK 04/2010-05/2011A global company specializing in Marine Electronics.

Voice and Data Network Manager/Infrastructure Architect

Network Redesign Identified network IP addressing problem by re-addressing the LAN to utilize private

IP address range. Increased VoIP productivity by eliminating errors on multiple voice circuits. Negotiate with vendors in providing a cost effective WAN solutions in support of our

Call Centers and Enterprise connectivity needs. Telecommunication and Data Center

Implementation of new SIP VoIP solution for the Call Center by negotiating with vendors for a new solution and working within our Telecommunication contract.

Oversees the search to outsource our Data Center and system support by setting requirements and matching them to possible vendors.

ELECTRONIC DATA SYSTEMS (EDS) HP, Plano, TX 03/1999-12/2008A global company specializing in outsourced services.

Operation Readiness Manager (05/2007-12/2008)(Senior Network Engineer / Project Manager)

Network Design Identified network delivery risks for the State of Tennessee’s health delivery system

and addressed their legacy solution inadequacies by integrating their existing network with a new MPLS architecture and design, enabling them to expand their services to over 4500 health care providers.

Translated business requirements into technical deliverables to clarify network designs for network delivery teams, and incorporated EDS standard network products that reduced installation cost by 20%.

Pre-Sales Support Created the WAN/LAN architectural design for a new Data Center as part of the pre-

sales support for the US Army. The new Data Center design emphasized best practices that required “five 9’s High Availability” (99.999%) secure interconnectivity between other data centers in addition to hosting applications for thousands of users.

Oversaw the pre-sales engineering activity for the Texas Juvenile Detention video monitoring project which consisted of a solution that provided inmate monitoring, remote access for authorities, and data storage for video evidence of all of juvenile detainees in Texas.

Network Service Delivery

Acted as the primary point of contact for transitioning RJ Reynolds’ network operations into EDS’s managed services and identified project risks, provided risk mitigations, and trained employees on multiple network operation tools.

Managed the implementation of routers, switches, and firewalls for Fairmont Inc., Susan G Komen, State of Tennessee, and more than 20 others. The projects included creating DMZ’s, MPLS, point-to-point circuits, Co-Lo sites, disaster recovery (DR) sites, and VPNs.

Network Monitoring Project Planning Managed the delivery of network services for the AHOLD group with a solution that

interconnected 76 stores to headquarters for HR services, and centralized POS interconnectivity through a new MPLS solution, reducing WAN costs by 30%.

Coordinated the delivery of network monitoring and management services for 20,000 network devices for the British Petroleum account by working with the Firewall Security team, NOC team, and the Customer Account team to plan network changes, order interconnectivity access, and gather device information.

Telecommunication Solution Design Designed an MPLS solution for Molson Coors, which reduced cost, added

redundancy, and enabled the ability to deploy VoIP by replacing point to point circuits between data centers, plants, and offices

Oversaw the engineering and installations of metro Ethernet, OC3’s, DS3’s, T1’s, and T1’s for multiple clients.

Business Development Manager (2005 – 2007)(Network Project Manager)

Client Contact Supported Sabre client network change requests by working closely with the EDS

delivery team and Sabre, the client, to translate business requirements into technical deliverables and to keep stakeholders updated with weekly project reports.

Acted as the liaison between the client, Management, and Network Delivery on network Move/Add/Change (MAC) request to install VoIP, F5 remote support Network access, and window servers.

Client VoIP Project Implemented a VoIP Cisco solution in 60+ remote Sabre offices in the U.S., EMEA,

Asia Pacific, and Latin America. Project included upgrading Cisco Call Manager, routers and circuits, ensuring a managed corporate solution for Sabre.

Client Network Projects Guided the network delivery team in the development of secure remote access for F5

hardware support by utilizing a current remote access service instead of a stand-alone solution, saving the client over $600,000.

Coordinated the installation of Dell, HP, and SUN servers into Sabre’s dedicated Data Center, fulfilling Sabre’s work request without any service interruption.

Infrastructure Specialist Senior (2001 – 2005)(Senior Enterprise Network Architect / Senior Network Engineer)

Data Center Standardization Project Led a team of 30 network engineers, firewall engineers, and Cisco engineers in the

problem resolution of spanning tree problems that resulted in new data center standards, best practices, and the development of the service delivery network (SDN) architecture for all data centers to reduce technical support and installation costs.

Telecommunication Vendor Management Managed Telecommunication vendor reengineering of global enterprise network, and

oversaw technical requirements adherence in order to address the business needs for the Next Generation Enterprise Corporate Network.

Evaluated product services like VoIP and ISP offerings from Sprint, AT&T, BT, Level 3, and Verizon.

Data Communication Network Service Led the engineering design for the Load Balancer product service offering and

provided Bill of Materials (BOM), in addition to Return on Investment report (ROI). Created corporate data communication road map five year report for delivering

telecomm WAN services with features clients will need. Developed BOM and ROI for the upgrading of current campus LAN infrastructure to

enable the implementation of VoIP. Managed the KVM project to test and select a remote keyboard, video, and mouse

(KVM) solutions for network operations support to have out-of-band remote connectivity to servers, routers, switches, F5 BigIPs, and other network devices.

Global Network Architecture Spearheaded the network design and presented the solution to management for the

Service Delivery Network (SDN) that standardized the delivering of network support services across all data centers

Evaluated hardware technology standards and standard design configurations on the impact to the enterprise architecture through addressing gaps with the service offerings by developing relationships with global counterparts to meet a solution that needed to support 145,000 internal users and 24, 000 corporate clients.

Chaired the network engineering forum to set data center standards and best practices to prevent spanning tree storms by limiting the number of switches a VLAN can traverse, and implementing more VTP domains.

Infrastructure Specialist Senior, Web Hosting (1999 – 2001)(Senior Network Engineer)

Internet Network

Architected the network infrastructure for the EDS Global Web Hosting Service offering that included data centers in the US, EMEA, and AP to provide five 9’s high availability, local and regional load balancing, multiple ISP connectivity, leveraged support services, and dedicated client network compartments.

Trained network engineers in providing day to day support for the Web Hosting network routers, switches and load balancers that connected over 400 servers to the internet.

Designed dedicated client network compartments that resided on a leveraged infrastructure network, this solution provided a greater ROI and increased client security.

Negotiated with ISPs for reduced bandwidth cost for the Web Host Network.

Network Trouble Shooting Solved GM’s web hosting response time trouble by identifying a firewall connections

per second issue and moving GM’s network connectivity to a new firewall. Configured routers, switches, and load balancers in support of more than 60 web

hosting clients projects Debugged router memory issue by identifying and removing old configurations, the

memory utilization dropped from 75% to 43% after clearing old commands

SOUTHWESTERN BELL Dallas, TX (AT&T) 1998 - 1999The largest telecommunication carrier in the US

PROCESS SPECIALIST Configured routers and switches for corporate change/add/ move (CAM) requests. Provided level 3 on call 24 x 7 support for all corporate network outages.

SPRINT, Dallas, TX 1996-1998The third largest long distance telecommunication provider in the US

Network Technical EngineerSuper-Bowl XXXII NFL Video-Conferencing Project

Provided Sprint video conferencing product demonstration at the NFL experience. The demonstration provided connectivity between the NFL Experience and the Hotel housing the main NFL media venue. This enabled NFL stars the access to fans from a remote location.

Sprint Telco Product Demonstrations Planned the network connectivity and installation for tradeshows. This provided live

telecommunication services like internet, Frame-relay, Video Conferencing, and Voice Services. This help to increase clients and revenue

Managed multiple locale telecom companies in delivering last mile circuits to trade shows across the US. This enabled Sprint to demonstrate products and services to increase sales

EARLIER CAREER

ELECTRONIC DATA SYSTEMS (EDS), Plano, TX 1988 - 1996Senior Communication Engineer

EDUCATION

BS Christian Education, Lee University, Cleveland, TN