Communications in a post-PBX era Introducing Bell Total Connect Voice

Webinar

May 3, 2012

Ari Blau, Bell Business Markets

Art Schoeller, Forrester Research

What trends have driven these changes?

Consumerization

of IT

Consumer technologies

are part of everyone’s life

Cloud

computing

Delivers access to IT

hardware, software and

applications wherever you

need it without owning and

managing them

Mobility

expectations

Employees want access

anytime, anywhere, and on

any device

Most of the information workforce now works

remotely

June 2011 “Demystifying The Mobile Workforce”

Transition to VoIP a trigger for UC

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

IP 25295 44203 65842 109774 146372 175193 325463 391117 340420 259020 453656 391856

TDM 371429 321429 288095 283333 248837 227273 204878 166558 110997 76050 102902 32440

Total 396724 365632 353938 393107 395209 402466 530341 557675 451417 335071 556558 424296

0

100000

200000

300000

400000

500000

600000

Glo

bal

PB

X S

yste

ms

Shp

me

nts

It’s all about the user experience

Collaborate with your team however you choose,

wherever you choose

Work from home In the office On the go

Today’s connected office functions

Remote office

Voicemail to email

PC integration

Receptionist console

Auto-attendant

Hunt groups

Scheduling

Mobile integration

Simultaneous ring

Administrator console

Secondary numbers

Office worker

Remote worker

Mobile worker

Voice features

in a connected

office

Voice requirements in the office

Meet John.

Your typical general

manager located in a

company office.

I need...

• 24/7 access to

information

• Efficient call routing

• To know if an

employee I want to

reach is available

Voice requirements working from home

Meet Lisa.

Your typical account

executive who works

from home several times

a week.

I need..

• Access to a

single user portal

• The ability to

manage all my

calling features

from anywhere

Voice requirements on the go

Meet Karen.

Your typical consultant

who is usually on the go.

I need...

• One single number

• Remote desktop

access

• Integrated mobile

experience

Considerations for the

IT department

Unified communications delivery models

Typical delivery models • Premises-based

• Cloud-based

• Hybrid

Criteria for choosing a model

• Skills available in-house

• Staff retention

• Employee distribution and density

• Budget

• Preference to manage in-house vs in

the cloud

• Performance requirements

Premises-based vs. cloud services

• No up-front hardware costs

and management hassles

• Manage growth with

predictable subscription-

based costs

• Rapidly scalable capacity and

features

• Cloud provider is accountable

for security and reliability

• Full control and ownership of

hardware, infrastructure,

applications and scheduling of

upgrades

• Need to manage growth and

associated costs

• Full customization

• IT staff recruiting and

management

• You are fully accountable for

security and reliability

Cloud

Premises-based

Interest in unified communications in

the cloud

Technology

delivery preference

“Which deployment models is your firm

interested in using for UC”

Today*

Future**

Self-maintained We manage it ourselves (including software

licenses, servers).

75% 66%

Manage

(on-premise)

We use a provider to manage it, but we own it,

and it’s operated at our site

12% 31%

Hosted We use a provider to manage it; we own it, but

it’s operated at the provider’s site

6% 22%

As-a-service We use a provider to deliver it from their site to

ours with their infrastructure, which we pay for in

a pay-as-you-go model.

5% 27%

Outsourced We use and outsourced provider that manages

the entire capability

2% 10%

“How does your firm primarily manage

Or deploy UC today?”*

Base: 547 North American and European enterprise and SMB telecom and networks decision makers

Responsible for unified communications at firms buying or piloting UC systems

**(multiple responses accepted)

Source: Enterprise And SMB Networks And Telecommunications Survey, North America and Europe, Q1 2011

Network - Look for scalable, reliable and secure network

infrastructure to support exponential growth in users and

devices

Applications – Ensure that all unified communications

applications work together seamlessly

Communications convergence – Ensure that your voice

infrastructure is integrated seamlessly into your entire

communications system (e.g., data, video)

Social - Integration into business processes, internal

social networks and social media

Other things to consider

Introducing:

Bell Total Connect Voice

Bell Total Connect overview

Unified

messaging

Collaboration

Video

conferencing

Audio

conferencing

Web

conferencing

Messaging

Work space IM/

presence

Email/

calendar

Virtual

receptionist

• Auto-attendant

• Queuing

• Reporting

• Receptionist

console

Call

control

• Extension

calling

• Do not disturb

• Call forward

• Call transfer

• Call park

Call

management

• PC client

application

• Corporate

directory

• Call history

• Remote office

• Simultaneous ring

Any

access

• IP-VPN

• DSL/

Broadband

• Mobile

Bell Total Connect Voice

Voice

service

• 1 - 800 #

• Local #

• Virtual #

Unified

messaging

• Single voicemail

• Voicemail to

email

What you get with Bell Total Connect Voice

• On-demand accessibility

• Periodic technology refreshes

• Top-notch SLA guarantee

• Industry-leading support

• Fully managed and hassle-free

• Three simple monthly subscription packages

Page 18 | January 2012

Is Bell Total Connect Voice right for you?

Bell Total Connect Voice is ideal for your

organization if you:

• Need to replace your existing PBX or key

system

• Want to minimize up-front costs and have

predictable monthly billing

• Would like to enable employees to work

anywhere by equipping them with single-

number accessibility and unified

communications capabilities

Why Bell?

• Expertise – Bell has deployed voice networks in

organizations of all sizes, including the largest

enterprise networks in Canada. We have more than

3000 experts who are IP trained and certified

• Blazing-fast speed – Your service is delivered over

Canada’s best MPLS network

• World-class security – We have advanced firewalls

built into our network and 99.9% SLAs to ensure your

voice service is always available

• Best-in-class support – Bell’s help desk is available

24 x 7 x 365 with services offered in English and

French

• Top-notch managed services – We provide a full

range of infrastructure management services to help

clients leverage the latest technologies and improve

efficiency

Questions?