Believing Team Collaborators deserve

serious voice

Digital workplace & Circuit Integration

Marijn de Gids

Introduction

Unify today – a strategic part of Atos

2,000+Service experts

2000+Accredited

channel partners

Tech partnerships

with Leaders

c.40 Millionusers (cumulative)

3,000+Innovation

patents

‘Industry-First’

385K user Customer

Deployment

UCC is ~ €1Bpart of a

~ €10.5BIT services leader

Rated

“Visionary” +“Leader”by top analysts

3 MillionEnterprise user

licenses sold per year

Used by

33%of Fortune 500

AI, Cloud, IoT

platforms of Atos

~1 MillionUnify Cloud voice users Worldwide

Unified CommsSIP Voice

VirtualizationWebRTC

3

2013▪ Announced Project Ansible (WebRTC Team Collaboration)

to Analysts & the market.

2014▪ Commercial launched Circuit (Project Ansible

renamed) on Sprint 14 in Germany, UK and US

2017▪ SAG Global Deployment▪ Circuit Meeting Room & OneDrive Released

OpenScape Cloud▪ Released Managed Service Cloud.

2015▪ Expanded Circuit Geography footprint▪ Released Hosted and Universal Telephony Connectors ▪ Release new Circuit subscription packages (Freemium,

Team, professional & Enterprise

2018• 35M Hosted users (across all platforms) globally• Sprint 100 of Circuit deployed (200 development weeks)• 1 billion+ conferencing minutes consumed • White boarding and Remote Screen Share

2009▪ Siemens Enterprise Comms offered

hosted OSV instances in Germany, UK and Spain

2016▪ SAG PoC

▪ Circuit Integration to Outlook /

Exchange

▪ Circuit Storage Connectors

▪ IRiS - Internal functional WebRTC Prototype proving its capabilities

2011

Unify’s Cloud Activity Timeline

Unify – track record of industry firsts

5

▶ First Unified Communications software solution “OpenScape” defined a new industry category in 2003

▶ First SIP-based, carrier grade, massively scalable software communications server “OpenScape Voice / HiPath 8000” for enterprise telephony in 2005

▶ First social collaboration prototype demonstrated “Twitter embedded in OpenScape UC” in 2009

▶ First certified suite of “Virtualized Communication Servers” OpenScape in 2010

▶ First WebRTC-based enterprise-grade workflow team collaboration cloud solution “Circuit” defining a new category in 2014

Unify – track record of industry firsts

5

The changing nature of enterprise communication

Serve

Same solution for allPeople to peopleLinearIndependentHorizontalStandardProprietaryProducts

Care

PersonalPeople, data, thingsMulti-dimensionalIT and CTI integrationOutcome focusedDifferentiatingOpen, multi-vendorExperiences

7

Team collaboration withdialtone as heartbeat

Atos Communication and Collaboration SolutionsWhole span of communication needs served with an end-to-end approach

Atos Orchestration Platform Services

Security built in

Qualify and Route

Integrate

Cloud or Premise

Report and Analyze

Manage and Orchestrate

OpenScape Alarm

ResponseSmart

workflows

Persistent knowledge

Audio and video

collaboration

Ecosystem integrations IoT

connectivityWorkflow

escalations

Mobile security and

readiness

Contact Centers Rapid ResponseDigital workplace

communication foundation

OpenScape First

Response

PublicSafetyNG911

CommunicateCollaborate

Contact Center

Solutions

Circuit, OpenScape

Cloud

Enterprise-grade voice

Unified Communication

Secure, compliant

Open ecosystem

OpenScape Voice, 4000, Business, UC

OpenScapeXpert

Dispatching

Trading

Executive/Assistant

9

OutlookPlugin

Office ContactCard

Chrome

Firefox

Internet Explorer

Desktop Apps

VDI ClientMedia App

Meeting Point

iOSTabletsSmartphones

Apple Watch

DeskPhonesCP Phones

ClientJS SDK

NodeJS SDK

iOSSDK

AndroidSDK

RESTAPI

ExtensionFramework

Clients SDKs and APIs

Services

Connectivity

RTC

Voice, Video,Screen-sharing & Recording

Conversations Social Presence Content Search & Index Telephony Provisioning

Persistent Rich Messages, Access Control.

@Mentions, Likes, Voting, Favourites & Emoji

Auto presence, snooze, locations, snooze and opt-out.

In-line previews, embedded audio / video playback.

ElasticsearchFiles, Conversations, People etc

BoxStorage

Google Storage

SyncplicityStorage

AppDirectMarketplace

ZuoraSubscriptions

SAMLAuthorisation

OpenIDAuthorisation

LDAPProvisioning

Basic - UTCAdvanced - ATCConference Dial In

System AdminTenant Admin

ConferenceRoomsCircuit Meeting Room

AndroidTabletsSmartphones

SNMPAlarming

GangliaMonitoring

PentahoReporting

Atos Orchestration Platform LandscapeBenchmark cloud components and platform agnostic

SearchElasticsearch

DatabaseCassandra

ZookeeperMicroservice Registration

XMPPLync

SalesforceExtension

OutlookMail

FrameworkHadoop

MessagingRabbitMQ

In MemoryHazelcast

OSVSIP & CTI

OS BizSIP andMarketplace

SIPService Provider

SIPPBX

Third Party Headsets & Speakerphones

PolymerJS SDK

Hu-BotFrameworkAdapter

ZapierConnector

ExchangeGlobal AddressList

ExchangeMail, Contacts &Calendar

ExchangeGlobal Address List

Google Mail, Contacts &Calendar

OS 4000SIP & CTI

Integration LandscapeCustomer / Solution view

Integration with B2B cloud services

Blend of actual and roadmap integrations.

Circuit Meeting Room

CP Phones

OpenScape Voice

Deep integration(via ATC)

Generic connector(via UTC)

Mobile Breakout

Jabra

Plantronics

Sennheiser

OrchestrationPlatform

Application

Transformation

Codex Insight-Driven

Outcomes

Cyber Security

Industry 4.0

Digital

Payments

Hoox

Quantum

Machine Learning

High Performance

Computing

Artificial Intelligence

Automation Platform

Worldline

Connect Office

Orchestrated

Hybrid Cloud

OpenScapeBusiness

NEW

Custom integrations and on-premise software

PBX and Peripherals

Atos Solutions

OScAR

OpenScape 4000

Atos Orchestration Platform Smart WorkflowsBlending people, data and things in a mobile world

Interactive Workflows

► Turn e-mails into Circuit conversations

► Smart Meeting scheduling

► SalesForce to Circuit conversation

► JIRA to Circuit conversation(in preparation)

► Support & Quiz Bot - making users self sufficient

► Integration with Task Management

The user actively decides when to start a workflow action

Automated Workflows

► Configurable and customizable bots turning newsletters, notification emails into Circuit threads (in preparation)

► Twitter bots

► Chat bots (in preparation)

► Automated SalesForce to Circuit conversation

► Zapier (available) / IFTTT based workflows

► Meeting Transcription / Translation Bot

Bots take over routine work, running in the background

Apps, devices interactions

► Siemens Mindsphere Integration

► Siemens Industrial Circuit

► Circuit Meeting Room

► Circuit White-Board

► Virtual Patient Waiting Room

► AtosLocker

► CRM Integration

Comprehensive Interactions between Circuit and other apps

12

Atos Orchestration PlatformExtended Collaboration Solutions

Internet of Things Integration

Location, Status Information

Interactive Workflows and Bots

Service Ticketing, Managing Orders,Extended Customer Service

leveraging Google AI

Productivity with Task Management

Powerful DWP Extension with Circuit in Google or Microsoft Productivity Suite

13

Digital Workplace &Circuit integration

15

Circuit

Circuit is enterprise collaboration

for the digital workplace –today and in the future.

Circuit improves teamwork by combining audio, video,

messaging, screen and content sharing in to a single,

persistent, mobile-friendly experience

Dedicated application integrations and servicesBusiness integrations for digital workplace using Circuit API/SDKs

MobileBreakout

3rd PartyPBX

UnifyPBX

Any hybrid environment with integrations options

Team Collaboration

ATC UTC/STC GSM Circuit Meeting

Room

Cloud-based video solution

Telephony Connectors

VRS Integra

tion

All Hands/Webinar

Large Events

Circuit

Public PBXSIP Trunk

WebRTC

Telephony Connector

http

Circuit – Overlay Team Collaboration

17

Circuit integrated with MSTeamEnhanced Real-time Collaboration

Features

▶See users status

▶Call them on Circuit

▶Call them on phones

O365 integration

Outlook

Exchange Calendar

& Contacts

OneDrive

MS Teams (to come)

18

Circuit integrated with G SuiteEnhanced Real-time Collaboration

Features

▶See users status

▶Call them on Circuit

▶Call them on phones

G Suite integration

Gmail

Calendar (to come)

Contacts

Google Drive

19

▶ Turn G-Suite emails into persistent Circuit conversations

▶ See presence of other Circuit users within Gmail client

▶ Initiate call, conference or schedule meetings from Gmail client

▶ Voice recognition interface via Google Assistant

▶ Synchronized presence and calendaring

▶ Collaborate on content development

▶ Integrated with Google Drive

Circuit Integration into Google Suite

20

‘Chat Ops’ in end user support, customer service and field engineering

▶ Intelligent and adaptive chat bots complementing technical experts

▶ Natural language interface and intelligent responses create a positive user experience

▶ Progressive and interactive development of a knowledge base that reflects real-world use cases

Infusing Circuit with Google AI / ML

Circuit Support Bot

powered by Google

Cloud Machine

Learning

21

22

Circuit Meeting Room

Video conferencing servicefor meeting rooms

Dedicate hardware, standard video and audio accessories

Leverages Circuit for persistent meeting results you can use and share

Designed for the new way to meet supporting before, during and after scenarios

Circuit Meeting Room

▶ Focus on exceptional customer and employee experience

▶ With powerful integrated collaboration solutions that are the arterial network of any Digital Transformation program

▶ We excel at delivering robust, resilient, enterprise grade customer and employee experiences so they have the tools to get work done efficiently and effectively.

“Communication is the heart of what we do”

Best in class

meeting

experience

GTM

choice and

flexibility

Cloud journey

choicesBimodal, public,

private, hybrid

Proven,

enterprise-

grade

solutions

Diverse

endpoint

ecosystemPeople, data, things

cPaaS

HubBidirectional.

Connected.

Embedded.

Market-driven

agile evolution

Meaningful

vertical

industrial applications

23

Q&A

Atos, the Atos logo, Atos Syntel, Unify, and Worldline are registered trademarks of the Atos group. October 2018. © 2018 Atos. Confidential information owned by Atos, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos.

Thank you!