BEING A HIGHLY TRUSTED LEADER IN A LOW TRUST … · BEING A HIGHLY TRUSTED LEADER IN A LOW TRUST...
32
BEING A HIGHLY TRUSTED LEADER IN A LOW TRUST WORLD Beth Haldeman Cocalico School District
Transcript of BEING A HIGHLY TRUSTED LEADER IN A LOW TRUST … · BEING A HIGHLY TRUSTED LEADER IN A LOW TRUST...
BEING A HIGHLY TRUSTED LEADER IN A LOW TRUST WORLD
Beth Haldeman
Cocalico School District
Welcome!
• Practicing principal in the Cocalico School District (Lancaster County)
• Teaching the PILS track at the conference on leading the improvement of school culture to maximize student learning
• This session is an option for those in the PILS course
• Based on the book, The Speed of Trust: The One Thing that Changes Everything, by Stephen M.R. Covey (son of Stephen Covey)
The Five Waves of Trust
Societal
Market
Organizational
Relationship
Self
So why do we need to focus on trust as leaders?
Favorite quote:
You cannot talk yourself out of something you behaved
yourself into.
- Dr. Stephen R. Covey
Favorite quote:
No, but you can behaveyourself out of a problem
that you’ve behaved yourselfinto…and often faster than
you think.
- Stephen M.R. Covey
Trust is…
• Like a bank account
• Has a tax or a dividend
• A combination of characterand competence, seen and unseen components
4 Cores of Credibility
• Results
• CapabilitiesCompetence
• Intent
• IntegrityCharacter
• Integrity
– “congruence in values, beliefs, and behavior. Deep honesty, humility and courage”
• Intent
– “our motives, genuine concern and caring for others, fundamental motive or agenda Seeking mutual benefit, acting in the best interest of everyone”
• Capabilities
– “the capacities we have to produce and accomplish TASKS (talents, attitudes, skills, knowledge, style”
• Results
– “our track record- past, present, and anticipated, our getting things done”
4 Cores of Credibility: Apply
• Results
• CapabilitiesCompetence
• Intent
• IntegrityCharacter
Using the
sheet called
the “Four
Cores”, list
someone who
exemplifies
each of those
areas.
13 Behaviors
• 13 behaviors video
So let’s do some self- assessment
In your portfolio, you will find the survey. Be totally honest. No one will see this except you.
Score
• Part 1- Integrity score (questions 1-5)
• Part 2- Intent (questions 6-10)
• Part 3- Capabilities (questions 11-15)
• Part 4- Results (questions 16-20)
Total: possible 100
Your reaction? Surprised? Proud? Disappointed?
There’s good news….1. Behavior matters. What you DO has far
greater impact that anything you say.
“Trust is established through action…”
- Hank Paulson, CEO Goldman Sachs
There’s good news….2. You can change behavior.
See the effects of trust
everywhere
Speak the language of
trustBehave in ways that build trust
There’s good news….3. Trust is like a bank account.
a. Each trust account is unique.
b. All deposits and withdrawals are not created equal.
c. What is a deposit to one, may not be for another.
d. Withdrawals are typically larger than deposits.
e. Each relationship has 2 trust accounts.
13 Behaviors of High-Trust Leaders1. Talk Straight
2. Demonstrate Respect
3. Create Transparency
4. Right Wrongs
5. Show Loyalty
6. Deliver Results
7. Get Better
8. Confront Reality
9. Clarify Expectations
10.Practice Accountability
11.Listen First
12.Keep Commitments
13.Extend Trust
13 Behaviors of High-Trust Leaders: Book Activity
1. Talk Straight
2. Demonstrate Respect
3. Create Transparency
4. Right Wrongs
5. Show Loyalty
6. Deliver Results
7. Get Better
8. Confront Reality
9. Clarify Expectations
10. Practice Accountability
11. Listen First
12. Keep Commitments
13. Extend Trust
Using your assigned card, review your assigned section (starting
on page 136-229)
Then:
1. Write a definition
2. Draw a picture about it.
3. Name an example.
4. Name a non-example.
13 Behaviors of High-Trust Leaders: Book Activity
13 Behaviors of High-Trust Leaders: Jigsaw
1. Talk Straight
2. Demonstrate Respect
3. Create Transparency
4. Right Wrongs
5. Show Loyalty
6. Deliver Results
7. Get Better
8. Confront Reality
9. Clarify Expectations
10. Practice Accountability
11. Listen First
12. Keep Commitments
13. Extend Trust
Share your pictures with each group. Grouped according to color,
and then share your behaviors. Portfolio page may help you with
notes.
13 Behaviors of High-Trust Leaders: Apply
1. Talk Straight
2. Demonstrate Respect
3. Create Transparency
4. Right Wrongs
5. Show Loyalty
6. Deliver Results
7. Get Better
8. Confront Reality
9. Clarify Expectations
10. Practice Accountability
11. Listen First
12. Keep Commitments
13. Extend Trust
Where do you start?
Scenario #1
• Kim who is one of your teachers, has not followed through on a commitment to a parent regarding what she would do to help her child. Now that parent has contacted you and wants answers. What will you do?
13 Behaviors of High-Trust Leaders: Apply
1. Talk Straight
2. Demonstrate Respect
3. Create Transparency
4. Right Wrongs
5. Show Loyalty
6. Deliver Results
7. Get Better
8. Confront Reality
9. Clarify Expectations
10. Practice Accountability
11. Listen First
12. Keep Commitments
13. Extend Trust
Where do you start?
Scenario #2
• You are having lunch with some of your fellow principals. Mark is a “quick study” and a knowledgeable team member, but is somewhat unhappy with the “district politics.” He asks you, “how come the superintendent never gives us straight answers about anything?” What will you say?
13 Behaviors of High-Trust Leaders: Apply
1. Talk Straight
2. Demonstrate Respect
3. Create Transparency
4. Right Wrongs
5. Show Loyalty
6. Deliver Results
7. Get Better
8. Confront Reality
9. Clarify Expectations
10. Practice Accountability
11. Listen First
12. Keep Commitments
13. Extend Trust
Where do you start?
Think and apply…
Trust action plan
Trust Action Plan
TrustActionPlan
Usethistooltodecidewhatactiontotaketoinspiretrustinagivensituation.DesiredOutcome:Whatdoyouhopetoachieve?Beassuccinctandclearaspossible.CurrentSituation:Describethecurrentstatususingfactsandevidence.ActionPlan:Identifystepsyouwilltaketoclosethegapbetweenthedesiredoutcomeandcurrentsituation.
Final Thoughts….
• The High Cost of Low Trust
Final Thoughts….
People don’t listen to you speak…they watch
your feet.
- Anonymous
Final Thoughts….
Be a high trusted leader in a low trust
world!
Contact information
Cocalico School District
44 S. Reamstown Road
PO Box 248
Reamstown, PA 17567
All handouts available at:
https://sites.google.com/a/cocalico.net/haldeman-conference-site/
