Behavioural Customer engagement. · 2019-11-27 · A customer engagement platform Enjo y the bes t...
Transcript of Behavioural Customer engagement. · 2019-11-27 · A customer engagement platform Enjo y the bes t...
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Behavioural Customer engagement.
Forces at play to enable
the digital journey
of energy efficiency.
Patrice GUILLOUZIC, CEO Advizzo [email protected]
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About Advizzo.
Helping Utilities and third parties to engage consumers to better understand their usage and motivate them to save energy and water
Cloud-based Customer Engagement and Behavioural Energy and Water efficiency solution software
Founded in 2015 and headquartered in London
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We turn Data intoPersonalized Insights for
the end consumers
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Advizzo is currently working with more than 12 water and energy companies and public authorities
Advizzo across the world.
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Our DNA:
Behavioral science
&Design Thinking
Approach.
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Behavioural Concepts. (Examples)
Social normative messaging
Goal Pursuit Framing Implementation intention
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Customer engagement using behavioural change1
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How regulation support digitalisation.
The case of …water in the UK
Source : https://www.ofwat.gov.uk/wp-content/uploads/2017/06/Unlocking-the-value-in-customer-data-5.pdf
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My Sustainability Living Program at DEWA, Dubai
Key Facts
• First behavioural engagement program for a GCC utility
• Engaging residential customers
• savings tips according to their situation, pattern and behaviour, using Machine Learning
Key metrics
• Up to 700,000 households
• Between 2% and 3% in electricity and water consumption reduction by changing people’s habits
How regulation support digitalisation.
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Behavioural Customer engagement.
Forces at play to enable
the digital journey
of energy efficiency.
Patrice GUILLOUZIC, CEO Advizzo [email protected]
![Page 11: Behavioural Customer engagement. · 2019-11-27 · A customer engagement platform Enjo y the bes t deal on the mark et Utility Co Sus tainability Pr ogram GET 15% EXTRA DIS C OUNT](https://reader034.fdocuments.us/reader034/viewer/2022050116/5f4ceaaa53e4a263895d757c/html5/thumbnails/11.jpg)
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Core Team.
PatriceGuillouzic
CEO
JulienLancha
CCO
KashRamli
Head of Behavioural
Sciences
PaulDolan
Advisor