BEHAVIORAL INTERVIEWS: FROM GOOD TO GREAT · Behavioral interview questions ... Great Answers to...
Transcript of BEHAVIORAL INTERVIEWS: FROM GOOD TO GREAT · Behavioral interview questions ... Great Answers to...
KNOWLEDGE FOR ACTION
BEHAVIORAL INTERVIEWS: FROM GOOD TO GREAT
Deb Rosenbloom Executive Coach, Hancock Leadership
Presented to Wharton MBA 1st Year students
KNOWLEDGE FOR ACTION
Themes for Today
Deb Rosenbloom, Hancock Leadership 2
• Control the controllable – details matter • Preparation drives “good to great” • Be authentic – prepare for what you can, don’t
memorize, make a connection with your interviewer
KNOWLEDGE FOR ACTION
Agenda for Today
Deb Rosenbloom, Hancock Leadership 3
• The opening • Behavioral interview questions • Resume walk-through • The closing • Top 5 mistakes to avoid
KNOWLEDGE FOR ACTION
Your Agenda
Deb Rosenbloom, Hancock Leadership 4
Think of the most difficult interview questions you
have faced (or asked)
KNOWLEDGE FOR ACTION
THE OPENING
KNOWLEDGE FOR ACTION
Adopt a Winning Mentality
Deb Rosenbloom, Hancock Leadership 6
• Collaborate with your interviewer • Focus on YOU versus the competition • Understand you won’t win them all, and have
strategies to deal with rejection
KNOWLEDGE FOR ACTION
First Impressions Count
Deb Rosenbloom, Hancock Leadership 7
• Warm up • Look the part • Understand it starts with the first contact • Build rapport on the way to the room • Be aware of your body language • Plan your priorities and be ready to “tell them
about yourself”
KNOWLEDGE FOR ACTION
The Most Dreaded Question
Deb Rosenbloom, Hancock Leadership 8
• Tell me about yourself – Intentionally vague and anxiety causing – It’s likely to come up - plan, customize, practice – This is your opportunity to set the agenda –
focus on your most important messages
KNOWLEDGE FOR ACTION
BEHAVIORAL INTERVIEWS
KNOWLEDGE FOR ACTION
Behavioral Interview Questions
Deb Rosenbloom, Hancock Leadership 10
“Tell me about a time when you…”
Best predictor of future success is past success
Your answers should demonstrate past success
KNOWLEDGE FOR ACTION
Great Answers to Behavioral Questions
Deb Rosenbloom, Hancock Leadership 11
• Specify: describe specific past accomplishments • Illustrate: show versus tell that you possess the
required competencies • Engage: keep your interviewer’s attention • Impact: have a memorable, positive result
KNOWLEDGE FOR ACTION
Good to Great – An Example
Deb Rosenbloom, Hancock Leadership 12
What is your leadership style in teams?
KNOWLEDGE FOR ACTION
Good to Great – An Example
Deb Rosenbloom, Hancock Leadership 13
What is your leadership style in teams?
“My leadership style tends to be very collaborative. I like to assess the people on my team and figure out their strengths. Then I try to engage them by asking them to take on roles that
leverage their best skills. I find this tends to result in more committed, motivated and successful teams.”
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 14
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 15
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 16
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 17
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 18
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 19
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 20
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 21
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 22
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 23
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 24
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 25
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 26
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 27
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 28
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 29
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 30
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 31
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 32
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 33
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 34
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 35
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 36
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 37
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 38
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 39
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 40
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 41
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 42
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 43
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 44
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 45
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 46
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 47
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 48
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 49
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 50
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 51
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 52
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 53
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 54
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 55
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 56
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 57
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 58
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 59
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 60
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 61
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 62
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 63
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 64
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 65
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 66
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 67
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 68
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 69
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 70
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 71
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 72
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 73
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 74
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 75
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 76
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 77
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 78
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 79
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 80
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 81
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 82
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 83
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 84
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 85
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 86
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 87
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 88
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 89
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 90
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 91
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 92
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 93
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 94
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 95
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 96
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 97
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 98
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 99
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 100
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 101
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 102
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 103
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 104
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 105
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 106
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 107
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 108
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 109
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 110
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 111
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 112
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 113
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 114
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 115
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 116
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 117
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 118
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 119
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 120
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 121
KNOWLEDGE FOR ACTION Deb Rosenbloom, Hancock Leadership 122
KNOWLEDGE FOR ACTION
Answer Behavioral Questions With Stories
Deb Rosenbloom, Hancock Leadership 123
Telling stories from your past experience • Is more interesting for your listener • Allows you to be authentic while demonstrating
your confidence and passion • Highlights a record of accomplishment • Moves from general and hypothetical to specific
and memorable
KNOWLEDGE FOR ACTION
RESUME WALK-THROUGH
KNOWLEDGE FOR ACTION
Walk Through Your Resume
Deb Rosenbloom, Hancock Leadership 125
• Know your story – don’t read your resume! • Focus on accomplishments • Balance the “what” and the “why” • Discuss transitions • Prepare for anything you might need to explain
(be concise and confident)
KNOWLEDGE FOR ACTION
Read Cues from Interviewer
Deb Rosenbloom, Hancock Leadership 126
Interviewer will likely provide cues about desired depth and pace along the way: • Pull up if: “so, how did you get from there to your
next role?” • Go deeper if: “tell me more about that…”, “what
else did you do there?”
KNOWLEDGE FOR ACTION
THE CLOSING
KNOWLEDGE FOR ACTION
Your Turn to Ask Questions
Deb Rosenbloom, Hancock Leadership 128
The Q&A portion of the interview is your chance to: • Differentiate yourself • Demonstrate passion for the job • Continue to build rapport and engage interviewer • Cover any key points that haven’t been addressed
KNOWLEDGE FOR ACTION
Prepare Questions in Advance
Deb Rosenbloom, Hancock Leadership 129
Types of questions: • Details you would want to know when you start
the job • Interviewer’s personal experience • Company/industry strategy & trends (be mindful
of interviewer’s perspective) • The KILLER question
KNOWLEDGE FOR ACTION
Closing the Deal
Deb Rosenbloom, Hancock Leadership 130
• You need to let them know you are serious – They want to know you will accept an offer if
they make one • Strike a balance between:
– Interested and … – …in demand
KNOWLEDGE FOR ACTION
Follow Up
Deb Rosenbloom, Hancock Leadership 131
• Agree to next steps before leaving – “If I don’t hear from you, would it be appropriate
to call at the end of next week?” • Thank you within 24 hours (regardless of outcome) • Keep your network updated • Whether to request feedback during follow up…
KNOWLEDGE FOR ACTION
TOP 5 MISTAKES TO AVOID
KNOWLEDGE FOR ACTION
What NOT to Do
Deb Rosenbloom, Hancock Leadership 133
• Avoid these top 5 mistakes: – skipping your homework – using negativity of any kind – asking for feedback during the interview – mismanaging time – starting salary conversations too early
KNOWLEDGE FOR ACTION
Practice Takes You from Good to Great!
Deb Rosenbloom, Hancock Leadership 134
• Mock interviews offer dramatic improvement! – Receive feedback on: style, content, non-
verbals, ability to connect with interviewer – Learn more about industry: content, nuances,
interview styles
KNOWLEDGE FOR ACTION
Crazy Good interview Skills
Deb Rosenbloom, Hancock Leadership 135
Please complete feedback surveys.
Thank you!
KNOWLEDGE FOR ACTION
EXTRA SLIDES
KNOWLEDGE FOR ACTION
Looking the Part
Deb Rosenbloom, Hancock Leadership 138
• What to wear – Clothes, hair, shoes, bags, scents
• Project energy and confidence through your body language
• Begin and end with a great handshake
KNOWLEDGE FOR ACTION
Preparing Your Stories
Deb Rosenbloom, Hancock Leadership 139
• Top competencies companies seek:
– Leadership – Strategic thinking/business savvy – Analytical skills – Initiative/creativity – Communication/influence skills – Interpersonal/team skills
KNOWLEDGE FOR ACTION
One Model for Telling Stories
Deb Rosenbloom, Hancock Leadership 140
Headline (catches the attention of interviewer)
• Situation: when, where, what • Obstacle: what made it challenging • Action: what did you do specifically • Result: what happened
KNOWLEDGE FOR ACTION
Postponing Compensation Discussion
Deb Rosenbloom, Hancock Leadership 141
• Phrases to delay the discussion: – “I would prefer to discuss the position more
fully before discussing salary” – “I’d like to revisit a salary conversation after I’ve
provided a better sense of my skills” – “I assume the compensation is in line with the
market, do you have a range for this role?”