BEE’s response to the queries received on the RFP for “Maintenance of existing Web

portal & Mobile App, Implementation of QR Code and Designing of new portal”

(Last Date of submitting the proposal to BEE has been extended by a period of 3 weeks i.e.

7th

January, 2021)

Table 1: Consolidated Reply

S.No. Name of the Agency Pre-bid queries BEE’s response

1 Datamatics Point wise queries addressed in Table 2

2 Panamax Infotech Limited 1. We request the authority to count combined or

any one partner's [in

case of consortium]

Microsoft developer

license.

2. We request the authority to count combined or

any one partner [in case

of consortium] the

experience.

3. We request the authority to allow the combined

qualification of the Lead

bidder and consortium

partner [In case of

consortium].

4. Is there any exemption for MSME bidders in

EMD payment,

according to GFR 2017.

5. Is there any exemption for MSME bidders in

Bid processing fee

payment, according to

GFR 2017

Point no. 1, 2 &3 may

be accepted.EMD and

Bid processing fee shall

be exempted for the

MSMEs.

3 DCG Data-Core Systems

India Pvt. Ltd.

3. Pre-Eligibility Criteria:

Point no. 1

Existing Clause: v) The

lead partner should satisfy

all the other pre-

qualification criteria

mentioned in the RfP.

Query:

Requesting for change as

below:

“The lead Partner or

1. The request in Point no. 1 is

accepted.

Consortium member

credentials can be used for

Prequalification.”

Point-2

Existing Clause:

In support of point 2 or 3

above, the

bidder/consortium should

submit copies of the

respective contract(s)/work

order(s) of worth more than

1.0 crore each duly attested

by Notary Public along

with the documentary

evidence of satisfactory

execution of each such

contract. For the purpose of

evidence of satisfactory

completion, notarized

copies of any one of the

following may be provided

(indicating the contract

number and scope of work):

Query:

Requesting for change:

“ Contact value of 20Lac to

be complied by any of the

consortium member”

Point-3

Requesting for extension of

submission date by 2

weeks.

General Query:

All the prequalification can

be complied by any of the

consortium partner.

2. Not acceptable

3. Extension of 3 weeks in the

earlier timelines

is granted. Last

date of

submitting the

bids is 7th

January, 2021

4 NexusLink Services India

Pvt Ltd

1. “Implementation of QR code in a

leading organization

preferably in

Government sector

during the last 5

1. Global experience

regarding the

implementation

of QR code may

be accepted.

years” Is it

mandatory to have

Indian government

or would you allow

it for foreign

organization

experience?

2. As you have asked for “(i)ISO

9001:2008 or higher

(For Quality

Management

System) or ISO

27001:2013 or

higher (Information

security

Management

System) and (ii)

CMM Level 3 or

higher” We do have

ISO 9001:2015

which we issued

recently so will you

please consider this?

3. Is it compulsory to provide onsite

Developer? And if

Yes then How many

developers do you

require?

4. We would like to know the process of

generation of serial

number or may be

identify serial

number.

5. We would be needing XML

format in which you

want QR code for

2. It shall also be considered.

3. Yes, it is mandatory.

Minimum 3 onsite

developers shall be

deputed.

4. The process of generation would be

communicated once

the contract is

awarded. This may

be proposed by the

bidder while

submitting the

proposal.

5. The format would be provided to the

successful bidder at

the time of

initiation of project.

serial number. So

will you provide

this?

6. We would need different

manufactures and

parts serial number to

identification process,

so will you provide

this?

6. Same as reply to query no. 5 above.

5 Aadish Technologies and

Softwares

We request you to pls

confirm if Start-up and

MSME companies are

allowed to participate in the

same.

We would like to highlight

that we are a start-up and

team of professional who

have worked on various

government projects and

delivered successfully.

Yes, MSME companies

are allowed to

participate.

6 Planetecom Solutions Point wise queries addressed in Table 3

7 RV Solutions Pvt. Ltd. 1. Clause no. 3(i) given

on page no. 6 as

"The prime bidder and

co-parties of

consortium/joint venture

should have experience in

successfull completion of

IT software application

development, mobile

application

development/deployment,

implementation of QR

code in a leading

organisation preferably in

government sector during

the last 5 years ending

on 31st March, 2020".

Request by the Bidder:

As per this clause, both

the prime bidder as well

as the co-party should

have complete relevant

experience. However, we

1. Point no. 1 may be accepted.

feel that consortium

should be allowed for

joint experience as well

or the statement should

be changed to "the prime

bidder and co-parties

should have combined

relevant experience" as

allowed for combined

average annual turnover

as mentioned in point

3(ii) on the same page.

2. Clause no. 3(v) given

on page no. 7 as "The

lead partner should

satisfy all the other pre-

qualification criteria

mentioned in the RFP."

Please clarify what states

"other" in this statement.

2. The lead partner should meet all

the requirements

except those

requirements

which have been

given relaxation

for joint

venture/consortiu

m

Table 2: Reply to queries from Datamatics

No. Text from RFP Query BEE's Response

1 Maintenance of

existing S&L

web portal &

Mobile

Applications

Kindly elaborate

more on

Maintenance of

mobile.

Mobile Application and Wep portal shall be in

sync with each other. Under maintainence part,

any technical issue related to Web portal and

Mobile app, Devlopment pertaining to a

particular equipment, Updations/ any change

pertaining to general process flow would be

covered.

2 Maintenance of

existing S&L

web portal &

Mobile

Applications

Kindly share

technology used

for existing

mobile

app(native/hybrid

)

Technology use for Mobile is native.

3 Maintenance of

existing S&L

web portal &

Mobile

Applications

Kindly share list

of supporting

devices/ios for

existing mobile

app, whether

same app can be

used for

tablet/iPad

Mobile App is available in Android and iOS,

Similar App can be used for tablet and ipad.

4 Maintenance of

existing S&L

web portal &

Mobile

Applications

Kindly confirm

whether there is

any

communication/i

ntegration

between mobile

app & S&L web

portal

All the API are integrated with S&L web portal.

5 Task 2:

Implementation

of QR code on

star labelled

appliances

Considering the

same is there any

development

expected in

existing Mobile

application

related to QR

Code?

Yes

6 Transformation

of the existing

application in

Hindi language.

There should be

an option for

selecting

language

English/Hindi.

Whether any

multilingual

support/develop

ment is required

at mobile

application

Yes

7 Maintenance of

existing S&L

web portal &

Mobile

Applications

Kindly share the

list of open

issue/bugs of

existing mobile

application

Data synchronisation with regards to web portal

lags sometime which need to be addressed.

8 Maintenance of

existing S&L

web portal &

Mobile

Applications

Kindly share the

number users

active logged in

and accessing

mobile app

simultaneously?

Average active users for mobile app are 200.

9 Technology of

the current

systems

What is the

existing

technology in

which the current

system is

developed?

Kindly provide

IT landscape?

Any preferance

with respect to

the Future

system? We

believe the

current system is

Current system is developed in ASP.net and

MVC.

developed on Dot

Net core?

10 Business

Intelligence/

Reporting

As you need to

include Business

Intelligence/Repo

rting as a part of

future solution?

Do you have any

preferance of tool

for the

development of

reports Or vendor

is open to choose

any

platform?How

many number of

users will access

the reports?

Vendor is open to choose the platform subject

to its compatibility with S&L web portal and

manufacturers portal.

Approximate number of users can be 10.

11 SLA Can you please

provide the

number of tickets

logged in a

month based on

priority(

P1/P2/P3)? Is

there any SLA

followed for

current support

and Maintenance

activities?

Ticket raising provision doesn't exist In present

system however, it needs to be developed and

integrated in the portal .

12 Appliances Can you briefly

explain, What do

you expect from

the QR

mechanism

functionality for

the available

appliances? How

many Appliances

are currently

there? Are you

looking for QR

code mechanism

for both

mandatory and

voluntarily

Appliances?

QR code would be required for the purpose of

label verification and same will be affixed on

star labeled products along with star label to

begin with and may be incorporated in label at a

later point in time.

The QR code is to be set up for all mandatory

appliances during the course of work order

awarded. Presently, the no. of mandatory

appliaces is 10, however, the count is likely to

increase in next 1-2 years.

13 Financial

Proposal

Do the vendor

needs to provide

a fixed price in

the Financial

Proposal which

includes

commercials for

Task1, Task 2

and Task 3? How

vendor will

quantify the

scope and

provide a fixed

price for this

engagement, as

the task provided

in the RFP is at a

very high level?

Fixed price is to be quoted only. Tasks have

been elaborated in detail already.

14 Team

composition

As mentioned in

the RFP, the

team

composition is of

Project Manager,

Senior

Developers,

Technical

speciliast,Networ

k Admin? Do

you expect

vendor to provide

the required

resources on a

T&M basis?

Bidder may decide

15 Reports/dashbo

ard

development,

Data analytics

and Big Data

As with the

future

development,

BEE is looking

for

reports/dashboar

d development,

Data analytics

and Big Data,

What do you

expect from

vendor to provide

wrt to the same?

The information with regards to the star rating

applications, approvals, pendency . This shall

include graphical representations and report

generation of Technical data related to the

registered appliances in BEE's data base ,

ability to undertake basic statistical analysis on

the registered data base etc.

16 Financial

proposal

What do you

expect from

Vendor to

provide in the

Financial

proposal? Will

rate card for the

applicable

resources suffice

the commercial

proposal

requirement?

Price quote for the project.

17 As the tasks

mentioned in

the RFP is at a

very high level -

1)Integration of

new equipment

on web portal

which includes

development of

administrative /

technical

workflow for

new appliances.

2)Implementati

on of QR Code

3)Development

of Survey

Management

4)Ticketing

Management

5)Feedback

Managment

6)Ranking

System

7)Development

of a dashboard

for Standard &

Labelling

Programme

8)Intelligent

capturing of

data under

Standards &

Labelling

program

9)Big Data

Analytics

We believe, BEE

requires

resources to

complete the

development for

the above

activities, for

which the vendor

is required to

provide

resources. Is this

understanding

correct?Will

monthly rate card

for the resources

required suffice

the financial

commercials

requirement?

Kindly refer the payment terms given in RFP

18 Business

objectives of

Big Data and

analytics

system?

Please specify

specific business

objectives

expected to be

addressed from

the proposed Big

Data and

analytics

system?What is

expected data

volume(in

GB/TBs ) for the

big data platform

?

This being a new development proposed in the

RFP, the expected volume for the big data

platform could not be provided. It would

depend on the tool being used by the vendor.

19 Environment

Preference for

the Big Data

plaform

Please specify

Environment

Preference for

the Big Data

plaform (On

Cloud / On

Premise)?

On cloud.

20 Data ingestion

into the Big

Data Platform

Please specify

the number of

source systems to

be considered for

data ingestion

into the Big Data

Platform?

Expected number is 10

21 Data analytics What kind of

data analytics is

expected –

descriptive

/predictive

/prescriptive?

Descriptive however, depending on the need, it

may be predictive based on BEE's requirement.

22 General Please suggest

the list of

locations where

resources need to

deploy?

Front end team at BEE office.

23 General Please confirm,

Number of

sample profiles

needed for each

role and also list

down the list of

profiles and do

we need to share

the sample CV’s

of resources at

this stage.

Yes , for the no. of resources to be deputed by

the agency.

24 General Please confirm,

any technical

details to be

provided in terms

of Architecture

diagrams &

explanation etc.

is required during

bid submission

stage.

Depends on the bidder understanding of the

project.

25 General What are the

artefacts required

to be part of the

submission/propo

sal, meaning do

we need to give

write-

ups/methodologi

es of

RESOURCE

Augmentation,

Resources

onboarding to

deployment and

Project execution

write-up etc. or

do we need to

give only

RESOURCE

COST?

Yes. A presentation may also be asked for by

BEE for shortlisting .

26 General We believe that

the vendor will

only be

responsible for

providing the

resources with

the required

manpower days,

and all the

required

software’s/hardw

are’s required for

the development

will be provided

by BEE. Is our

understanding

correct?

BEE will not provide any hardware /software

/logistic support to the vendor.

However, Deployment enviornment would be

NIC Cloud, that will be provided by BEE.

27 General Could it be

possible to share

with us the

Query not clear.

estimated amount

of work to be

done on Turn-

key Modality and

Temporary

Resources

Modality?

28 General Request BEE to

provide

indicative

demand forecast

for each of the

personnel

profiles

requested per

region. This

forecast is purely

for Bidder

planning,

workforce

availability and

estimation

purposes and

does not construe

any commitment

for services

purchased.

No such demand forecast can be provided by

BEE.

29 Submission

Format

As per thye RFP

document, We

understand that

BEE is looking

for Hard copy

and socy sub

mission, Kindly

calrify do we

need to submit

both or any one

of them.

Looking at the

current scenario

we suugest you

to kindly accept

of submission in

the softcopy/

Emails.

The proposal has to be submitted in both Hard

copy & Soft copy.

30 In support of

point 2 or 3

above, the

bidder/consortiu

m should

submit copies

of the respective

contract(s)/work

order(s) of

worth more than

1.0 crore each

duly attested by

Notary Public

along with the

documentary

evidence of

satisfactory

execution of

each such

contract. For the

purpose of

evidence of

satisfactory

completion,

notarized copies

of any one of

the following

may be

provided

(indicating the

contract number

and scope of

work):

a) Satisfactory

Completion/Per

formance

Report,

OR

b) Proof of

release of

Performance

Security after

completion of

the contract,

OR

c) Proof of

Settlement/Rele

ase of Final

payment against

the contract,

Is it mandatory to

submit a

notorised PO/

Completion letter

or In absence of

Completion letter

can we only

submit PO/

Contract copy.

Mandatory

OR

d) Any other

documentary

evidence that

can substantiate

the satisfactory

execution of the

contract(s) cited

above (like

agreements,

Memorandum

of

understanding,

payment

vouchers etc.)

31 Project details When do you

expect the

contract award

and project start

date?

Likely date of Start of Project: 19th January,

2021.

32 What is the

current team size

supporting

application

stack/technology

stack as

described?

This information may be provided during the

Knowledge Transfer phase.

33 Are there any

existing vendors

supporting

current

application

stack/technology

stack services? If

so, what are the

common issues

or areas of

improvement

where the new

vendors can

improve upon?

How many

vendors are?

34 Can we get the

exact list of skills

along with Job

Description also

let us know the

resource

experience in

terms of

experience

needed by Bank

of India?

No

35 Stage 3:

Presentation/De

mo

Kindly clarify the

expected date of

the presentation

after the bid

submisison.

Will be conveyed

36 Performance

Security Format

Kindly clarify,

Format for

Performance

Security to be

submitted once

the contract is

being awarded,

Hope we bidders

do not need to

submit this at

bidding stage.

Kindly note that EMD submitted by the selected

bidder during submission of bids shall be

returned after submission of performance

security only.

Table 3: Reply to queries from Planetecom Solutions

S.N

o.

RF

P

Pag

e

No.

RFP

Clause

Name

& No.

RFP Clause Bidder’s

Query/Suggestion/Re

marks

BEE's Response

1 6 3. Pre-

Eligibili

ty

Criteria

ii) The prime

bidder and co-

parties of

consortium/joi

nt venture

should have a

combined

minimum

average annual

turnover of Rs.

Please reduce the

average annual

turnover of Rs. 20

crores to 3 crores in

the financial years

2017-18, 2018-19 and

2019-20.

Not acceptable

20 crores in

the financial

years 2017-18,

2018-19 and

2019-20.

2 7 3. Pre-

Eligibili

ty

Criteria

4. In support

of point 2 or 3

above, the

bidder/consorti

um should

submit copies

of the

respective

contract(s)/wor

k order(s) of

worth more

than 1.0 crore

each duly

attested by

Notary Public

along with the

documentary

evidence of

satisfactory

execution of

each such

contract.

Please remove the

value of work order

because it is specific

requirement.

Not acceptable

3 7 3. Pre-

Eligibili

ty

Criteria

5. Notarized

copy of valid

certificate of

registration of

service tax of

the bidder, or

of each of the

partners (in the

case of

consortium/joi

nt venture), is

to be

submitted

along with the

Technical Bid.

Please amend this

clause - Service Tax is

not applicable now,

GST should be

acceptable.

Accepted

4 Additional Please share current

website Technology

details

Current system is

developed in ASP.net and

MVC.