Becoming Future Readybuilding new capabilities to thrive

Kapil Dev SinghFounder & CEO, Coeus Age

+91 9811771187kds@kdsnext.com

India Healthcare Industryunder served and under developed

Lagging Health

Indicators

Rising Health Expenses

Inadequate and

Underutilized Workforce

Low Scale of PPP

Partial Regulatory Framework

Infrastructure Gaps

Low Growth in Health

Spend by the Govt.

India Healthcare, 2012McKinsey & Co.

Healthcare in India

Leading Digitally, 2015

Smart (Healthcare) Industry6 defining characteristics

Customer Centric

Technology Driven

Regulated (not

controlled)

Competitive AND

Collaborative

Innovative & Disruptive

Systemic Intelligence

Smart Industry

Doctors Target- Supply Hospitals

Individual Patients

Target- Demand

Corporates

Disruptive Forces

Practo.com

eVaidya.com

wellwiser.com

Insurance

Payment

Regulator

Medical Equipments

Diagnostics

IT Solutions

Government

1. The new entrants

2. The lateral entrants

3. The digital market place creators

4. The supply intermediaries

5. The digital institutions

6. The digital advocates

Leading Digitally, 2015

Smart Healthcare Study, 2015

Internal Efficiencies & Effectiveness

Connected Supply ChainEfficiencies & Effectiveness

Connected EcosystemEfficiencies & Effectiveness

Smart Industry, Digital Value Chain

Journey towards Smart Healthcaredisruptive forces, though latent, shall emerge

Traditional Industry, Physical Value Chain

Digital Disruptors

Leading Digitally, 2015

Islands of automation

Integration

Intelligent business system

10%

56%

34%

19%

63%

19%

2016 2015

Smart Healthcare Study, 2015 & 2016N=30/ 16 CIOs

Healthcare, 2015balancing exploration & exploitation

IT Efficiency

IT Security

New Technology

Overhaul Infra

Overhaul Appls

Others

38%

31%

31%

31%

31%

31%

Smart Healthcare Study, 2016N=16 CIOs

Business Growth

Customer Management

Compliance

Efficiency & Productivity

Cultural Alignment

Risk Management

Others

69%

31%

31%

25%

19%

13%

13%

Smart Healthcare Study, 2016N=16 CIOs

Low Focus- Depth HighLow

Focus- Breadth

High

The Growth Agendageo expansion versus services depth

Business focus on the existing set of customers, extension or depth of portfolio , services differentiation

IT focus on customer touch points integration, CRM, analytics, digital innovation, integration across domains

Business focus on both geo expansion and services depth

IT focus on infrastructure consolidation and modernization, applications integration, m2m integration

Business focus on physical/ geographical expansion

IT focus on capacity enhancement, internal operations, integration across premises and with acquired entities

Lack of business focus

IT focus on mandatory regulatory requirements, basic operations

IT Focus Areas• IT infrastructure- building,

consolidation, modernization etc.• Core operations automation,

modernization• Core operations expansion &

integration with merged/ acquired entities• Supply chain integration• eMR• CRM, customer touch point

integration•Digital initiatives (SMAC+,

sensors, m2m)

Smart Healthcare Study, 2016

Healthcare Todayfocus on exploiting the organizational assets

Healthcare Tomorrowharnessing the platform

Initial Stagebut a sure way forward

Fixing Healthcarefrom Inside & Out

• Rigorously applying scientifically established best practices for diagnosing and treating diseases that we well understood

• Using a trial-and- error process to deal with conditions that are complicated or poorly understood

• Capturing and applying the knowledge generated from day-to-day care

RGCI&RCoperationalizing organizational values by digital

Evidence Empathy

Ethics

Doctors

EHR

Processes

AnalyticsCompliance

Practices

Patients

Healthcarebuilding the organization to remain relevant!

• Who?

• When?

• Where?

• What?

1. Manage the care2. Corral variability3. Reorganize resources4. Learn from everyday care

• Fragmented & independent providers

• At the patient’s request

• Specifically configured healthcare settings

• Customized diagnosis and treatment

• Not necessarily doctors always

• Before complications manifest

• Patient’s home or other places he goes to

• Protocol driven diagnosis and treatment

Current Future

Future Path

• Move from process automation focus towards knowledge creation and leverage focus

• Identify, design and build systemic capabilities to operate and compete– Motivate stakeholders to actively participate

• Rejig the organizational design to deal with the paradoxes of– Exploitation and exploration– Patient care quality and affordability– Reach & profitability

Becoming Future ReadyBuilding Capabilities to Thrive

Kapil Dev SinghFounder & CEO, Coeus Age

+91 9811771187kds@kdsnext.com