Business to Business Services

Introduction

๏ sales and service for 15 years

๏ certified crisis line counsellor

๏ voted class Valedictorian

๏ natural helper and caregiver

A little bit about who Susan Williams is:

What is Be Done?Be Done is a

concierge service for business and corporations in Surrey, BC and

surrounding areasBe Done Concierge is a limited corporation

operated and managed by the owner and C.E.O. Susan Williams.

Home based = low overhead

The Client Benefits

๏more focused on their work

๏ take more initiative

๏ have less stress

๏ increased productivity

๏ employee commitment

Be Done Concierge partners with companies to minimize lost time due to personal errands.

By offering this benefit, companies are sending the right message to their staff that their time is

important.

What the Research Shows

๏ It is estimated that 75% of employees admit to doing personal errands while they are on the job.

๏ studies have shown that the average employee spends at least 12% of their work day attending to personal matters.

๏ That is an equivalent to 20 hours a month, or 230 hours a year.

Why use a Concierge Service?

๏ 40% of employees put in overtime, or take work home with them at least once a week.

๏ 92% of employees admitted to taking personal/sick days just to get errands done.

๏ 70% of all parents feel they don’t spend enough quality time with their children.

๏ 80% of employees say they have a hard time juggling their career and personal life.

Our services can be offered to staff as a company benefit or alternatively as individual staff rewards or

incentives.

Concierge benefits can bring high-value services at low-to-no cost to small and mid-size businesses.

Services Offered

๏ personal/grocery shopping

๏ dinner reservations

๏ visitor arrangements

๏ pick up/drop off dry cleaning

๏ house sitting

๏ appointments/birthday/anniversary reminders

๏ dinner parties

๏ home maintenance

๏ elderly parent care

๏ find, wrap, and deliver that special gift, flowers, or basket.

How it Works

All services are to be pre-paid. Material, and additional expenses are the responsibility of the client and will be

C.O.D. We accept certified cheques, Visa/MC, cash or on-line debit using Pay pal for client’s convenience.

Services contracted on an hourly basis will be $40/hour with the exception of after office hour requests, which will be charged a premium rate of $65/hour. Rates include fuel

and travel costs.

Challenges and Risks

๏ being sued

๏ understaffed due to demand for services

๏ growth of competition

๏ employee retention

Unique Selling Proposition

Be Done Concierge’s U.S.P. is the business to business

aspect.

Be Done Concierge is the only concierge business in Surrey

solely targeting business.

Strategies

๏ formal sales strategy

๏ formal communication strategy

๏ unique branding strategy

๏mentor relationship with marketing expert

๏ online and Web 2.0 online strategy

๏mentor relationship with Web 2.0 guru

๏ customer relationship strategy

๏ visibility strategy

๏ tied to formal marketing and communications strategy

Financials

๏ start-up capital for business = $615

๏ estimated gross sales for year 1 = $80,541

๏ estimated gross sales for year 2 = $158,208

๏ hours worked per day: 4 - 8 plus employee hours of 4 - 8

๏ hours worked per month: 40 - 80

๏ rate per hour: $40 - $65

Key Numbers:

Goals

๏ development and acceptance of brand

๏ development of a Canada wide franchise

๏win Entrepreneur of the year award

๏ become a leader in the concierge service industry

๏ achieve $1,000,000 in sales

Thank - you