BCtr Network on Demand pres · 2017-01-17 · your universal customer premise equipment (uCPE) and...

© 2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property

and/or AT&T affiliated companies. All other marks are the property of their respective owners.

Managing Your AT&T Network Functions on Demand Solution

November, 2016

NOTE: AT&T Network Functions on Demand is now AT&T FlexWare. This change will appear on AT&T Business Center in the near future.

AT&T Business Center

Easily manage your AT&T VPN Service assets with AT&T Network Functions on Demand


and/or AT&T affiliated companies. All other marks are the property of their respective owners.2

Getting started

On Business Center you can easily manage your existing networkassets including Network Functions on Demand. The primary things you will do through Business Center:

– See an integrated, global view of your Network Inventory including NFoD services

– Submit configuration change requests for your NFoD services*

– Remove software functions on your Universal CPE*

– View order status

– View or create tickets for your assets

– Review Performance & SLA reports

All of these tasks begin from your Network Inventory page.

*Flow To request – customer request via portal, handled and executed by PIM at the date/time specified in the request




Accessing your Network Inventory page

From the Business Center dashboard, there are three waysyou can access your Network Inventory page. Use one of the following:

1) On the top menu, click Manage, click Network, and then click View All Inventory.

2) On the Network Map widget, click Inventory.

3) On the Orders widget, click the View All Orders link.

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Changing your software (1 of 5)

It is often easiest to filter your inventory first so that it shows only AT&T Network Functions on Demand:

1) Make sure the Filters are On.

2) Next to Service, click the + sign.

3) When the screen refreshes, click the box for AT&T Network Functions on Demand.

Alternatively, you could filter by location or search by location alias.

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When your inventory listing appears, locate the asset of interest and click its Actions arrow.

From the dropdown list, choose Create Order.

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The ordering screen for that device appears. Click Change software.

Click the + sign for the software of interest. In this example, we will change router software.

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The next screen asks whether your configuration change is simple or complex.

• Simple changes are changes to your universal customer premise equipment (uCPE) and your virtual network functions.

• Complex changes consist of simple changes plus changes to your AT&T VPN transport service.

To help you make your selection, the screen gives many examples.

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1) If you are making a simple change, click that button and enter a description of the change you are requesting in the text box that appears.

2) If you are making a complex change, click that button and do the same.

3) Select the date, time, and time zone when you would like the change to be made.

4) When you are ready, click Save.

5) The next screen summarizes your input. If you need to change it, click the edit icon. Otherwise, click Submit.

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Creating a ticket on an asset

Locate the asset of interest as previously described, and click its Actions arrow. Then from the dropdown list, choose Create Ticket.

For more information on creating tickets, please see Business Center Map and Maintenance.

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http://www.corp.att.com/businesscenter/docs/BusCtr_map_and_maintenance_pres.pdf




Disconnecting a virtual network function (1 of 3)

Navigate to this screen as previously shown. Click Disconnect device.

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You can disconnect a device entirely or you can disconnect its software components separately.

1. If you want to disconnect the device entirely, click that checkbox.

2. If you want to disconnect a specific software function only, such as the router software, click its checkbox.

3. Select the date, time, and time zone when you would like the change to be made.

4. Click the checkbox to confirm that you want to disconnect the software.

5. Click Validate.

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A pop-up window will lead you through one more configuration step (not shown). Then once the validation is successful, you can click Submit.

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Checking the status of your order

When your order is successfully submitted, a success message appears right away.

In addition, you can view the status of your order any time through the Orders widget on your Business Center dashboard.

1. On the Orders widget, select a status, such as Completed.

2. The Order Status Activity page appears. All Completed orders are listed.

3. To expand or narrow your order activity results, use the filters on the left to select specific status states, services, or dates. In this example, we show only order activity for AT&T Network Functions on Demand.

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Managing your Network Functions on Demand from AT&T



Creating a ticket on an asset

Locate the asset of interest as previously described, and click its Actions arrow. Then from the dropdown list, choose Create Ticket.

For more information on creating tickets, please see Business Center Map and Maintenance.

http://www.corp.att.com/businesscenter/docs/BusCtr_map_and_maintenance_pres.pdf

Service Level Agreements for AT&T Network Functions on Demand



Accessing SLA reports from the Business Center dashboard

1) On the Business Center dashboard, locate the BusinessDirect® widget. Click the down arrow for Network Management.

2) When the dropdown list appears, click Service Level Agreement. .1

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Accessing the SLA tool

The Integrated SLA Offer Management tool appears.

1) From the horizontal navigation bar, choose Service Type. Then choose Network Functions on Demand.

2) The screen refreshes to reflect Network Functions on Demand.

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Choosing the Failed Site Report

1) Click Network Functions on Demand Service Type. Then choose Reportand Failed Site Report.

2) On the next screen, from the Reporting Period list, choose the month of interest.

3) Click Submit.

4) A pop-up window appears. Choose Open with Microsoft Excel and click OK.

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Viewing the VNF Availability Report

1) A spreadsheet appears with the VNF Availability tab selected. VNF stands for virtualized network functions.

Note: The uCPE Host Name appears in the first column, which may help you find the credit on your bill.

2) For each site with an SLA failure, if the claim status is “approved and completed,” the availability percentage is shown, as is the associated credit amount and the currency.

3) The status of the claim is shown along with additional information about the location.

If the claim status is “pending” or “rejected,” the dollar amounts do not appear. If the claim is rejected, the reason is given.

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Viewing the On-Time Provisioning Report

1) To see information about on-time provisioning, click the On Time Provisioning tab.

2) For each site with an on-time provisioning issue, the credit amount is given.

3) The status of the claim is shown along with additional information about the location.

If the claim status is “pending” or “rejected,” the dollar amounts do not appear. If the claim is rejected, the reason will be given.

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Get performance measurements for AT&T Network Functions on Demand



Accessing the Performance Reporting tool from the Business Center dashboard

View Business Reports & Information

1. Go to businesscenter.att.com and log in with your user name and password.

2. On the Business Center dashboard, locate the BusinessDirect® widget. Click the down arrow for Network Management.

3. From the list, select View Business Reports & Information (not shown).

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https://www.att.com/ebiz/registration/login

Get performance measurements for AT&T Network Functions on Demand



Measurements provided by the tool

COS

– Provides queue performance measurements per COS (class of service).

Interface

– Provides measurements obtained from the customer edge virtual router (vRouter) for three types of interfaces: WANs, LANs, and VLANs.

vRouter

– Provides measurements on CPU and memory usage for the virtual router’s routing processor and its forwarding processor.

IP to IP (Site to Site)

– Provides end-to-end performance at the class of service (COS) level for pre-determined pairs of customer sites.

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Adding new users to Business Center

If your Business Center role is Company Administrator, you can add new users and perform related tasks.

1. From the company profile, go to the Users tab.

2. Click Add User and then follow the on-screen instructions. For more details, please see the Quick Guide for Company Administrators.

That presentation also describes how to provision applications for your users, add user groups, and deactivate users.

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http://www.corp.att.com/businesscenter/docs/BusCtr_CoAdmin_pres.pdf




Getting assistance with the SLA & Performance Reporting tools

AT&T Business Center help line: 800.221.0000Using the SLA tool

• Registering for the SLA tool

• Technical questions and information on using the SLA tool

Using the View Business Reports & Information tool

• Registering for the View Business Reports & Information tool

• Technical questions and information on using the View Business Reports & Information tool

Notes:

You access the SLA & Performance Reporting tool through the AT&T BusinessDirect widget on Business Center. This slide describes how to get help on the AT&T BusinessDirect portion. The next two slides describe how to get help on the Business Center portion.




Get more information about Business Center (1 of 2)

Learn how to use Business Center to manage, run, and grow your business.

– Click Support at the top of any Business Center page and select from the following topics:

• Registration and Login• User Information• Orders• Billing• Network• Reports• Product Help

– The Chat icon is located on the right side of the page. Click Chat available from any page in Business Center to chat directly with an AT&T representative.

If Chat is busy or unavailable, the icon is grayed out. Representatives are available Monday through Friday, 9:00 a.m. to 6:00 p.m. ET.

For more information, visit our Business Center Education and Training page.

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http://www.corp.att.com/businesscenter




Get more information about Business Center (2 of 2)

For additional education and training materials . . .

Go to our Business Center Education and Training page for:

– Presentations on Business Center and current enhancements.

– FAQs about the latest updates.

– Video overview of Business Center.

– Customer training schedule for live sessions about Business Center.

For additional help and support, call 844.288.3249 (844.ATT.eBIZ). Representatives are available Monday through Friday, 9:00 a.m. to 6:00 p.m. ET.

http://www.corp.att.com/businesscenter

BCtr Network on Demand pres · 2017-01-17 · your universal customer premise equipment (uCPE) and...

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