BCT11 Ch 02

8/10/2019 BCT11 Ch 02

1/35

Copyright 2012 Pearson Education Chapter 2 - 1

MasteringMastering

InterpersonalInterpersonal

CommunicationCommunication

8/10/2019 BCT11 Ch 02

2/35


Learning ObjectivesLearning Objectives

Communicating effectively in teams

Communicating collaboratively

Making meetings more productive

evie!ing online meeting technologies

"mproving listening skills

"mproving nonverbal communication

#eveloping business eti$uette

8/10/2019 BCT11 Ch 02

3/35

CommunicatingCommunicating

Efectively in TeamsEfectively in Teams

Copyright 2012 Pearson Education Chapter 2 - %

8/10/2019 BCT11 Ch 02

4/35

Copyright 2012 Pearson Education Chapter 2 - &

Advantages o TeamsAdvantages o Teams

"nformation and kno!ledge

#iversity of vie!points

'cceptance of solutions

(evels of performance

8/10/2019 BCT11 Ch 02

5/35

Copyright 2012 Pearson Education Chapter 2 - )

Disadvantages o TeamsDisadvantages o Teams

*roupthink

Cost issues

+idden agendas

8/10/2019 BCT11 Ch 02

6/35

Copyright 2012 Pearson Education Chapter 2 - ,

Traits o Efective TeamsTraits o Efective Teams

+ave a clear obective

.hare a sense of purpose

Communicate openly and honestly

each decisions by consensus

/hink in creative !ays

no! ho! to resolve conflict

8/10/2019 BCT11 Ch 02

7/35

Copyright 2012 Pearson Education Chapter 2 -

roup Dynamicsroup Dynamics

/eam roles

/eam evolution

Conflict resolution

#egree of resistance

8/10/2019 BCT11 Ch 02

8/35

Copyright 2012 Pearson Education Chapter 2 -

Assuming Team !olesAssuming Team !oles

.elf-oriented

/eam-maintenance

/ask-oriented

8/10/2019 BCT11 Ch 02

9/35


Team EvolutionTeam Evolution

14 5rientation

24 Conflict

%4 6rainstorming

&4 Emergence

)4 einforcement

8/10/2019 BCT11 Ch 02

10/35


!esolving Team Con"ict!esolving Team Con"ict

Proaction

Communication

5penness

esearch

7le8ibility

7air play

'lliance

8/10/2019 BCT11 Ch 02

11/35


Overcoming !esistanceOvercoming !esistance

E8press understanding

Make people a!are of their resistance

Evaluate others9 obections fairly

:ithhold arguments until the other

person is ready for them

8/10/2019 BCT11 Ch 02

12/35

Collaborating onCollaborating on

Communication EfortsCommunication Eforts


8/10/2019 BCT11 Ch 02

13/35

Copyright 2012 Pearson Education Chapter 2 - 1%

Collaborative #ritingCollaborative #riting

Clarify Processes

'void *roup :riting

Ensure Compatibility

Check Progress 5ften

.elect Collaborators

'gree on *oals

/ake /ime to 6ond

Clarify esponsibilities

8/10/2019 BCT11 Ch 02

14/35

Copyright 2012 Pearson Education Chapter 2 - 1&

Collaborative Tec$nologyCollaborative Tec$nology

evie! and editing

Content management

:ikis

*roup!are

.hared !orkspaces

Cloud computing

8/10/2019 BCT11 Ch 02

15/35

Copyright 2012 Pearson Education Chapter 2 - 1)

%ocial &et'or(s%ocial &et'or(s

Profiles

Connections

8/10/2019 BCT11 Ch 02

16/35

Copyright 2012 Pearson Education Chapter 2 - 1,

)irtual Communities)irtual Communities

"dentify the best people

'ccumulate kno!ledge

Maintain the community

8/10/2019 BCT11 Ch 02

17/35


#or(place *eedbac(#or(place *eedbac(

Constructive

#estructive

8/10/2019 BCT11 Ch 02

18/35

Ma(ing +our MeetingsMa(ing +our Meetings

More ,roductiveMore ,roductive


8/10/2019 BCT11 Ch 02

19/35


,roductive Meetings,roductive Meetings

Purpose

Participants

/ime and location

'genda

8/10/2019 BCT11 Ch 02

20/35


E-cient MeetingsE-cient Meetings

eep the meeting on track

7ollo! agreed-upon rules

Encourage participation

Participate in an active !ay

Close the meeting effectively

8/10/2019 BCT11 Ch 02

21/35

.sing Meeting.sing Meeting

Tec$nologiesTec$nologies


8/10/2019 BCT11 Ch 02

22/35


Meeting Tec$nologyMeeting Tec$nology

;irtual team!ork < virtual meetings

Planning the meetings

#iligence during the meetings

8/10/2019 BCT11 Ch 02

23/35

Improving +our ListeningImproving +our Listening

%(ills%(ills

Copyright 2012 Pearson Education Chapter 2 - 2%

8/10/2019 BCT11 Ch 02

24/35

Copyright 2012 Pearson Education Chapter 2 - 2&

Types o ListeningTypes o Listening

Content listening

Critical listening

Empathic listening

'ctive listening

8/10/2019 BCT11 Ch 02

25/35

Copyright 2012 Pearson Education Chapter 2 - 2)

T$e Listening ,rocessT$e Listening ,rocess

14 eceiving

24 #ecoding

%4 emembering

&4 Evaluating

)4 esponding

8/10/2019 BCT11 Ch 02

26/35

Copyright 2012 Pearson Education Chapter 2 - 2,

/arriers to Listening/arriers to Listening

"nterrupting speakers

Creating distractions

.elective listening

.elective perception

(anguage or e8perience

Memory issues

8/10/2019 BCT11 Ch 02

27/35

Improving +ourImproving +our

&onverbal&onverbalCommunication %(illsCommunication %(ills


8/10/2019 BCT11 Ch 02

28/35


&onverbal Categories&onverbal Categories

7acial e8pressions

*estures and posture

;ocal characteristics

Personal appearance

/ouching behavior

/ime and space

8/10/2019 BCT11 Ch 02

29/35


Efective &onverbalEfective &onverbal

CommunicationCommunication :hen talking

:hen not talking

:hen listening

8/10/2019 BCT11 Ch 02

30/35

Developing +ourDeveloping +our

/usiness Eti0uette/usiness Eti0uette

Copyright 2012 Pearson Education Chapter 2 - %0

8/10/2019 BCT11 Ch 02

31/35


In t$e #or(placeIn t$e #or(place

7irst impressions

Personal appearance

Personal demeanor

/elephone skills or habits

8/10/2019 BCT11 Ch 02

32/35


In %ocial %ettingsIn %ocial %ettings

7irst impressions

Personal introductions

6usiness meals

Mobile phones

8/10/2019 BCT11 Ch 02

33/35

Copyright 2012 Pearson Education Chapter 2 - %%

Online CommunicationOnline Communication

'void personal attacks

.tay focused on the original topic

#o not present opinions as facts

7ollo! grammar and spelling rules

=se virus protection

'sk permission before chatting

8/10/2019 BCT11 Ch 02

34/35

Copyright 2012 Pearson Education Chapter 2 - %&

Online CommunicationOnline Communication

Control language and emotions

'void multitasking and "M

>ever assume privacy

'void ?reply all@ in email

#o not !aste other people9s time

espect personal boundaries

8/10/2019 BCT11 Ch 02

35/35

Copyright 2012 Pearson Education %)Chapter 2 -

'll rights reserved4 >o part of this publication may be reproducedA stored in a

retrieval systemA or transmittedA in any form or by any meansA electronicA

mechanicalA photocopyingA recordingA or other!iseA !ithout the prior !rittenpermission of the publisher4 Printed in the =nited .tates of 'merica4

BCT11 Ch 02

Documents

Transcript of BCT11 Ch 02