CorporateBrochure

E x c e e d i n g E x p e c t a t i o n s

BCN uses a unique blend of people,

process and cloud automation to

help its customers achieve increased

business efficiency and genuine value

in a digital world

Who we areApproach

ServicesClientsPeople

Partners

Contents

020405070911

01

BCN Group is an agile solution provider of digital and cloud services to SME, Public Sector and Enterprise organisations.

Privately owned, and head-quartered in Manchester, we provide world-class consultancy to businesses that desire the most from their current and future investments whilst achieving greater business automation through the power of the Cloud.

Independently audited, we have been recognised with a Net Promoter Score (NPS) of 89% by our clients - an achievement that we are justly proud of.

Who we are

02

BCN always combine great customer service with the personal touch

carfinance247

03

Responsive staff that listen, consider, then act

World-class service - 89% net promoter score*

98% client retention rate over 7 years

1,200+ contracted services running to 99.99%

Innovative Automated Client Portal

A new standard for service in the North West

* NPS = Promoters (%) - Detractors (%)

0= Not at all likely 10= Extremely likely5 = Neutral

0 42 61 53 7 98 10

Our services enable a wide range of digital transformation improvements that directly impact productivity, business process, security & business integrity, top and bottom line profitability, efficiency, environment and user & customer satisfaction.

Our ethos is simple; regardless of requirement, product, quantity and geography,  customers should expect the fundamental assurance that what they invest in is reliable, available and delivers on its promises.

Our Approach

04

I would trust them to host our mission critical applications, absolutely

Carbolite

05

Our Services. Our Reach

Reliability and business assurance are paramount. As businesses place less importance on brands, and

greater emphasis on whether a service ‘always works, all of the time’, we continually evaluate our portfolio

of services and products to meet this expectation.

We provide highly-skilled in-house experts, that follow proven industry processes to create a service

that includes intelligent automation with real people always sat behind it.

Our portfolio is diverse and designed to be relevant at all stages of the IT

lifecycle. We’ll fit in wherever you are in your process, be it a refresh cycle,

need a few user licenses, spinning up virtual machines, all the way through to outsourcing critical business functions.

06

Desktop

Email

Server

Office 365

Azure

CLOUD

Cyber

Internal

External

Perimeter

Mobile

SECURITY

Design

Supply

Project Management

Implementation

Service Delivery

SERVICE

Capacity Planning

Roadmap

Implementation

Manage

Enhance

VIRTUALISATION

Unified Comms

Video

Remote Worker

Device Management

Connectivity

MOBILITY

Disaster Recovery

Data Integrity

ApplicationAssurance

Hosting

CONTINUITY

NAS

DAS

SAN

Flash

STORAGE

Subscription

Break / Fix

Service Desk

License Management

MAINTENANCE

Monitoring

Back-up

Management

Recovery

Reporting

MANAGED

Knowing our clients well, taking time to understand how they operate, who they serve and what they

want to achieve are central to creating long-lasting and successful results for them.

As a service provider, great customer relationships power our partnerships. It’s

the secret to our ongoing success.

Our Customers

07

I have worked with 3 or 4 different partners, and these

guys are more proactive

Liberty Gas Group

08

BCN’s speed of response is good, and they’re well-

known for going beyond the call of duty

Gardners Books

Most IT companies that I have dealt with are not at the same level as BCN

Robinson’s Brewery

Irrespective of our backgrounds, we all desire great service. And so it should be. BCN not only seek out

the best talent to support you, we also look for people that care about others and how they are treated.

However technical and automated your business becomes, we’ll always ensure that there’s a friendly

person on hand to help you when you need it.

It’s the attention to detail that makes the difference to the business experience.

BCN staff strive for customer satisfaction and always go over

and above.

Our People

09

10

Such a quick turnaround from BCN means we stay on top of things, and we’ve always got what we need for our customers

Digital Applications International

BCN have never under-delivered; they over-deliver

if anything

Havas Lynx

!

Choosing the right solutions and partners are key to helping us deliver a world-class service. We

continually assess our partners and product portfolio for their quality, reliability, innovation, sustainability

and commitment to life-cycle support.

High quality partners are no less important when delivering our

services and solutions to you.

Our Partners

11

c l o u d

!

12

They have always absolutely delivered what we’ve asked for – they do what they promise

Joe Davies Ltd

Our main criteria for choosing an IT partner

are reliability and price. BCN have lived up to

expectations here

Vivio

BCN GroupTrident Business Park

Styal Road Manchester Airport

M22 5XB

0345 095 7000

www.bcn.co.uk

E x c e e d i n g E x p e c t a t i o n s