BCM "Interactive: The Most Able Medium'' Presentation - November 2008
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Transcript of BCM "Interactive: The Most Able Medium'' Presentation - November 2008
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Interactive: the most able medium
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Measure-
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How the dollars follows the eyeballs
1.
Finding influencers and becoming part of the conversation
2.
Keeping the shopfront open 24/7
3.
Targeting technology
4.
The emerging arena of mobile devices
5.
1. The $s follow the eyeballs
Internet advertising continues to grow – 30% 3rd quarter y-on-y
Source: Internet Advertising Bureau July to September 2008
Online advertising spend third quarter 2008
Source: Internet Advertising Bureau July to September 2008
$451,000,000J ul to Sep 2008
Search & Directories
47%
Classifieds25%
Display28%
33% increase
y-o-y29% increase
y-o-y
25% increase
y-o-y
But tracking just advertising is like looking at the tip of the iceberg
•Australian businesses invested more than $17.9 billion dollars on digital services in 2008
•Forecast that in 2009 businesses will engage with 40% of their customers through digital services
Source: AIMIA Digital Services Index November 2008
Firstly some inspiration
The first social media president
• The power of a database and anticipated, personal and relevant messages
Turn down the SPAM and turn up the permission
Clear, simple call to action with one objective in mind - permission
1. A site that encourages social networking
Email landing page
2. Communicate with personal and relevant
messages
3. Distribute content on third party sites
4. Harness social networking
5. Write a blog
6. Take advantage of new technologies
7. Experiment
2. Leverage influencers
and become part of the conversation
Online community engagement strategy
•Social media is the use of electronic and internet tools for the purpose of sharing and discussing information and experiences with other human beings
•Social media can take many different forms, including internet forums, weblogs, wikis, podcasts, pictures and video
•70% online adults use social media, often for product research
•Before making a purchase, 33% of internet users engage in social media to investigate a product’s reputation
•26% of people change their mind about making a purchase after reading about the opinions of others online
Source: August/September Insight Report Market Tools
Social media is more than a passing fad
Source: Nielsen OnlineAustralian Internet and Technology Report
Influencing the influencers – listening and acting in the blogosphere
How social media turned against Motrin
Listening to the influencers – and taking action!
Nike – distributable content via a widget
Nike – distributable content via a widget
Triumph – social advertising
The take out!
• Identify your influencers online and engage with them
• Its easier to keep a current customer, than to acquire a new one – listen to the blogosphere
•Make your content valuable and distributable, and consumers will do the rest
•Performance based ad formats in social media will maximise ROI
The take out!
3. Be open for business 24/7
• What started out as a relatively simple, performance-based business model has become one of the most efficient forms of marketing around
The power of SEM
The measurability of SEM
•As with all online media, paid search is completely measurable
$60,000,000
$109,000,000
$192,000,000
$331,000,000
$584,000,000
$759,000,000
Oct'02 toSep'03
Oct'03 toSep'04
Oct'04 toSep'05
Oct'05 toSep'06
Oct'06 toSep'07
Oct'07 toSep'08
+82%
+76%
+72%
+76%
+30%
Search and directories expenditure 2002-2008
Source: PricewaterhouseCoopers – IAB Online Advertising Expenditure Report – September 2008
70% of online transactions begin with a search query
Source Nielsen Net Ratings 2008
37% 36%
30%
20% 19%17%
0%
1%
2%
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27%
28%
29%
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31%
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33%
34%
35%
36%
37%
38%
Television Word ofMouth
Print Shop Out ofHome
Radio
67% of online search is driven by offline channels
Source: iProspect, “Offline Channel Influence on Online Search Behavior,” 2007.
6%
12%
14%
24%
44%
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All or part ofcompany/product
slogan or advertising
Other Keyword/s
I don't remember
All or part ofproduct/service name
All or part of companyname
68% search via branded key words
Source: Jupiter Research/Ipsos Insight Consumer Survey (6/07)
68% Branded Keywords
Searchers are buyers
•One in three online search users who perform a search as a result of exposure to an offline channel go on to make a purchase as a result of that search
Source: iProspect, “Offline Channel Influence on Online Search Behavior,” 2007.
•Consider where the click will land
• Is there a high correlation between what is written in the search ads and where the consumer will land?
•Capture data and continue the conversation
Wallace Bishop case study - SEM effectiveness
Source: Wallace Bishop
Conversion
rate 20%
DoubledGold Card signups
Doubleddaily
visitors
0
5
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
September/October 2007 September/October 2008
116%
incr
ease
in le
ads
y-
o-y
QUT case study - SEM effectiveness
Source: 2006/2007 Data referenced from Hobsons Report on Faculty of Business Undergraduate Prospects July 06-June08
116%increase inleads y-o-y
The take out!
•Be available to engage with consumers 24/7 with a well optimised site
•SEM will open the door when the consumer is ready to initiate a contact
•Plan your SEM campaign holistically in conjunction with offline media activity
•Consider where you are sending the prospect – does the landing page offer an easy brand interaction or transaction?
•Capture data and continue the conversation •Remember your database is a brand asset
and should be valued accordingly
The take out!
4. Targeting technology
for increased ROI
What is it?
•Behaviourial targeting allows advertisers to deliver specific targeted ads to consumers based on interest and intent as indicated by previous online user behaviour
A typical car buyer
Purchase cycle – motor vehicles
Source: American Advertising Federation (AAF) November 2006
In market
Purchase
Vehicle purchase process takes 8-12 weeks
Less than 5% of this time is spent car research sites
5%
The majority of online time online
is spent on more normal browsing
95%
How does it work?
• Behavourial targeting anonymously follows consumer’s interests, patterns and behaviours
• Consumer’s actions are monitored• Search terms entered
• Editorial content viewed
• Ads clicked on
• Channels or micro-sites visited
0100002000030000400005000060000700008000090000
100000110000120000130000140000150000160000170000180000190000200000210000220000230000240000250000260000270000280000290000300000310000320000330000340000350000360000370000380000390000400000410000420000430000440000450000460000470000480000490000500000510000520000530000540000550000560000570000580000590000600000610000620000630000640000650000660000670000680000690000700000710000720000730000740000750000760000770000780000790000800000810000820000830000840000850000860000870000880000890000900000910000920000930000940000950000
Run of Network 25+ People looking for cars
Toyota/Yahoo7 case study
Source: Yohoo7
95% Click th
rough
lift
Users searched keywords:ToyotaHoldenCar Dealershipcarsale.com.au HyundaiCar ratingdrive.com.auSmall Cars Consumers visited:Yahoo7-Drive Yahoo7-Directory-Automotive
Benefits
•Marketers are able to reach more engaged audiences with fewer advertising impressions with behavioural targeting
1.
Benefits
• Users tend to find behaviourally targeted ads more relevant to their needs, and therefore more acceptable, even welcome
2.
Benefits
•Publishers are able to monetize their niche advertising opportunities – remnant inventory that is hard to sell without behavioural targeting
3.
Benefits
52.4%
32.9%30.5%
14.6%
4.9%0%
10%
20%
30%
40%
50%
Behavioural Demographic Contextual Geographic Other(includingDaypart)
Most effective online targeting methods
Source: American Advertising Federation (AAF) November 2006
$220,000,000$350,000,000
$575,000,000
$1,000,000,000
$1,650,000,000
$2,600,000,000
$3,800,000,000
0
100,000,000
200,000,000
300,000,000
400,000,000
500,000,000
600,000,000
700,000,000
800,000,000
900,000,000
1,000,000,000
1,100,000,000
1,200,000,000
1,300,000,000
1,400,000,000
1,500,000,000
1,600,000,000
1,700,000,000
1,800,000,000
1,900,000,000
2,000,000,000
2,100,000,000
2,200,000,000
2,300,000,000
2,400,000,000
2,500,000,000
2,600,000,000
2,700,000,000
2,800,000,000
2,900,000,000
3,000,000,000
3,100,000,000
3,200,000,000
3,300,000,000
3,400,000,000
3,500,000,000
3,600,000,000
3,700,000,000
3,800,000,000
2005 2006 2007 2008 2009 2010 2011
Projections for US behaviourally targeted spend
Source: American Advertising Federation (AAF) November 2006
The take out!
•Ensure your communications are taking advantage of better targeting options which will become more readily available in 2009
•This will deliver your brand less wastage and more relevant communication to prospects who are receptive to the message
•Resulting in improved ROI
The take out!
5. Emerging arena of mobile devices
Australian mobile snapshot
• There are now more mobile phones than people in Australia (21.26 million phones in service)
• 9% of current mobile phone user base has a Smartphone
Mobile – sobering thoughts
Shop Savvy – ‘Pull’ 1D barcode scanning
The take out!
•Be aware of marketing hype and be realistic about what you can achieve on mobile devices in the current environment
•Mobile is a good medium to engage with early adopters, if that is your market
•A consideration for 2010 plans and beyond, and still be well ahead of the pack
The take out!
Wrap up
Questions
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