Establishing a BCMAwareness ProgrammeBCI Symposium10th October 2008

Susan YoungRisk ManagerZurich Global Corporate UK

John RobinsonManaging DirectorInoni Limited

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Metric Question

Drivers Why do we embrace BCM?On July 7th 2005, despite the chaos, we suffered no business losses because we had aplanned response. What do you think drives us to maintain such a capability?

Coverage What is the scope of BCM?Which of the following incidents do you think we should cater for in our continuity plan?

Contents What should we include in BCM?Which of the following do you think form a part of our business continuity programme?

Planning Do you know how to respond to a continuity event?Would you know what procedures to follow if either emergency evacuation alarm sounded?

Procedure Do you know how to react to an incident?If the fire evacuation alarm sounded now, which of the following is your primary assemblypoint?

Survey Questions

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Example Participant Report(What each person got instantly)

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Example Report – Results analysed byDepartment(One of many available)

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Benefits

• The approach worked and made it easy to get the message across to people in alldisciplines in diverse locations

• Reaffirmation of management’s belief about the high level of preparedness amongststaff generally – although even we were pleasantly surprised.

• Map of awareness across our organisation against which to align training – even thosewho did not complete the survey – we know who they are.

• We gained future focus on what people need, not on what we thought they need

• Provided a benchmark for elsewhere in the organisation – Continental Europe

• Much greater buy in to granular Business Continuity Planning than before –departmental managers are more engaged in keeping their local plans up to date

Establishing a BCMAwareness Programme

Thank you for listening

Any Questions?