BC Tourism Occupational Health and Safety Initiative

Educators’ Working Group

Planning Workshop

VCC

Aug 31st, Sept 1st, 2000

At This Session

Learn about the BC Tourism OHS project

Identify how OHS is currently offered in curriculum (at all levels)

Determine gaps and instructional needs Suggest what needs to be developed for

most effective tourism OHS delivery

AgendaEvening Session - August 31st

1. Introductions2. Overview of Tourism OHS Initiative3. The OHS Industry Advisory Committee – thoughts for educators4. Planning session objectives

September 1st

8:00 am - 9:00 am Breakfast9:00 am - 2:30pm Planning Session Continues

1. Overview of OHS resources2. Overview of the BC Tourism Learning System3. Identification and discussion of current OHS content and learning outcomes (all levels)4. Discussion -- What is needed?

1. Approaches for including OHS in the curriculum2. Identification of resources and tools3. Strategies for working together (short and long term)

5. Discussion - Next steps / initial recommendations / workplan

Agenda for this eveningIntroductionsBackground - BC Tourism OHS Initiative

Overview of WCB Industry ServicesOverview of the BC Tourism OHS Initiative

Current initiativesLong term goalsProposed OHS Association for TourismOpportunities for Tourism Educators

Thoughts from the Industry Advisory CommitteeSession Objectives

WCB Prevention Division

Three major areas at the WCBCompensation, Assessments, Prevention

Within PreventionRegional Services - InspectionsIndustry Services - New Department

3 years oldFocus IndustriesTourism / Hospitality - 1.5 years old

Industry ServicesPrevention Division

New emphasis on preventionLeveraging through partnershipsMore cooperative and collaborative

approach

PARTNERSHIPS … The Future

Industry ServicesMission Statement

“ Lead in creating prevention strategies and focussing initiatives that mobilize industry towards self-sufficiency in the prevention of workplace injury and disease.”

Industry ServicesFunding for OHS

WCB commitment to this new approachPanel of Administrators (PoA) Resolution

December 17th 1999

Funding available for OHS initiativesDivert some of the assessments that industry

paysProvide funds from WCB operating budget

PoA Resolution

“ It is recognized that an effective method for promoting the reduction of workplace injuries and disease and/or safe return to work for disabled workers is to encourage and support external groups to undertake activities to further those aims.”

“ It is sometimes desirable to provide a stable source of financing...”

PoA Funding

Funding must promotePrevention of occupational injuries and

disease and/or safe return to work of disabled workers

Types of activities fundedEducationTrainingPromoting awareness

Why focus on Tourism?Tourism position in the economyLarge segment of the working populationYoung worker demographicNumber of injuries / Claims costsOpportunity to influence OHS culture of

entire B.C. workforceWell organized B.C. Tourism Learning

System

Industry ServicesNeeds and Approach

Desire to understand the industryProcessesFrameworkAssociationsEducation network

Open and flexibleHow best to advance OHS within the industry?What works best for your industry?

BC Tourism OHS Initiative

Major Projects StartedIntegration of OHS into the FoodSafe Level

I courseJoint projectWCB funding of $275,000Identified as key food handlers courseBeginning of OHS integration into Tourism

and Hospitality education and training courses

Major Projects Started

PRIT / WCB PartnershipWCB gold sponsor of PRIT

Partners in People programWCB funding of $50,000 (annually)

Identified as key coordinating agencyHuman resource development focus Focal point to begin:

Industry collaborationTourism Educators collaboration

PRIT / WCB PartnershipThree Initial Objectives

1. Create Industry Advisory CommitteeAssist in understanding industryIdentify OHS needs of industryIdentify opportunities for OHS initiatives

2. Create Educators Working GroupFacilitate integration of OHS into the tourism education

system

3. Create OHS information networkCreate a Tourism OHS website

Industry Advisory Committee

Cross section of industryIndustry leaders, Associations, Labour, Tourism

Educators

Investigating Tourism OHS AssociationPositioned under COTAIndustry managedWCB fundedImportance of Tourism Education Network

recognized

A Tourism OHS Association

Focal point for OHS within TourismCollaborative forum including WCBOHS leadership for industryStrategic planningFunding conduitIndustry liaison with the WCB

Tourism OHS Information Network

Tourism industry OHS web pageOHS prevention information available

onlineBest practices (BC and worldwide)

Electronic course deliverySuppliers onlineOne stop shopping for information and

products

BC Tourism OHS InitiativeLong Term Goals

Increased knowledge of OHS at all levels within the industry

Increased awareness of OHS issues and available solutions

Greater industry ownership of OHS issuesMore widespread OHS activity in the Tourism

sector

Fewer accidents and injuries

Title: B.C. Tourism OHS Initiative

Aimed At:

Components:

Initiated By:

Implications:

Goal: A long-term awareness and education effort designed to improve health and safety in the Tourism Industry.

Current Tourism WorkforceManagers / Owners / SupervisorsFront line employees

Future Tourism WorkforceApprentices / StudentsEducation Network

Industry Advisory CommitteeInd. Leaders, Labour Reps, Educators

Facilitated ByPRIT and WCBLater - OHS Association

OHS Promotion•Awareness of current tools and resources•Create sector specific tools and resources

OHS Education•Current Workforce•Future Workforce

Time / Resources / $$$ , Coordinating BodyProject Management, Project Secretariat

Components:

ImplicationsTime / Resources / $$$ - Coordinating BodyInformation Distribution NetworkInvolvement of Tourism Educators

WCB - Hospitality Focus Report Ergonomic BrochuresDisability Management Program

OHS Promotion OHS Education

•Awareness of current tools / resources•Create sector specific tools / resources

Could Include:Posters / Signs / Brochures

Fact SheetsAdapting existing WorkSafe material

Promoting existing international materialUse of Association Newsletters

Tourism JournalsConferences

WCB - FoodSafe Initiative Serving It Right - planned PRIT partnership

Current Workforce•Workshops•Study Guides•Trainers Guides•OHS Skill Certificates

FutureWorkforceInstructor GuidesStudent Resources

Tourism Educators Opportunities

Importance of OHS education recognizedBy Industry Advisory CommitteeBy WCBFor current and future Tourism workforce

Opportunity to integrate OHS into Tourism Education NetworkFunding available

OHS Association operating budgetBy application to WCB

Facilitated by the association

Planning Session Objectives(Challenges)

Understand key Tourism OHS issuesIdentify some useful existing OHS resourcesUnderstand how OHS is currently

incorporated in the Tourism curriculumsIdentify gaps and instructional needsSuggest what needs to be developed for

most effective tourism OHS deliveryShort term and long term

Agenda

September 1st

9:00am - 2:30pm

Overview of OHS educational resources Overview of the BC Tourism Learning System Identification and discussion of current OHS content and learning

outcomes (all levels) Discussion -- What is needed?

Approaches for including OHS in the curriculums Identification of resources and tools needed Strategies for working together (short and long term)

Discussion - Next steps / initial recommendations / workplan

OHS and TourismWCB Prevention Division

Focussing on important industry sectors7 key focus sectors

ConstructionForestry

Logging and Wood Products Manufacturing

Heavy ManufacturingHealth CareArts performance and entertainmentTourism and Hospitality Industries

Industries Ranked byNo. of Claims

WCB Subclass

Total # of

Accepted

Claims '93-'97

% of Total BC

Claims Rank in BC

1997 Injury Rate for

BC per 100 person-

years of employment

Health Care 32,457 8.4% 1 7

Heavy Manufacturing 30,342 7.8% 2 10

Hotels; Restaurants 27,344 7.0% 3 3

Building Construction 25,836 6.7% 4 12

Logging 17,015 4.4% 5 12

Trucking 16,811 4.3% 6 12

Saw mills 15,045 3.9% 7 7

Auto Sales, Services 14,325 3.7% 8 5

Municipalities 14,039 3.6% 9 6

School Boards 13,867 3.6% 10 2

Hospitality SectorWorker Health and Safety

Hotel / Restaurant sectorTHIRD highest WCB claims in BC120,000+ worker days lost annuallyDirect employer cost : $16 million annuallyIncluding indirect costs :

Estimated Minimum : $75+ million annually

Education and trainingcan play a key role

Restaurant IndustryClaims by type of Accident - 1992 - 1996

Other bodily motion

5%

Overexertion14%

Other8%

Burns and scalds16%

Falls on same level18%

Struck by object23%

Strike against object

8%

Falls from elevation

4%

Tourism SectorWorker Health and Safety

Ranked #1 industry for total no. of WCB claims annually

Direct cost $33 million annuallyIncluding indirect costs increases to:

$165 million annually (minimum estimate)$660 million annually (high end estimate)

Equivalent to:5 - 20% of annual tourism payroll

Tourism OHS Focus AreasTourism I ndustry High Risk CUs

Tourism Industry

Sector

CU Description Classification Unit (CU)

Accommodation Hotel 761017

Accommodation Motel 761024

Adventure Tourism

and Recreation

Golf course 761031

Adventure Tourism

and Recreation

Outdoor Sport Tour 761028

Adventure Tourism

and Recreation

Ski Hill, Gondola Ride 761038

Food and Beverage Pub, Bar, Nightclub, Lounge 761034

Food and Beverage Restaurant / Dining 761035

Food and Beverage Catering Services 761019

Food and Beverage I ndustrial Catering 761018

Transportation Taxi Service 732037

Transportation Bus line, chartered bus tour 732009

Transportation Car, truck rental 741006

OHS Challenges

Young workforceInvincibilityFirst job - afraid to ask questions

Rights and responsibilities

Young supervisors

Seasonal workforceTurnover of workforceCustomer focussed

Tourism SectorWorker Health and Safety

Some Key FactsYoung and inexperienced workers at

higher risk45% of Tourism/Hospitality workforce

under 25

Education and trainingcan play a key role

Tourism OHS Issues

Emotional impact - invincibilityHazard Recognition - increase awarenessOrganizing for OHSSafety orientationSafety inspectionsAccident investigationsSafe work proceduresStrains and Sprains - Ergonomics

Tourism OHS Issues

Real costs of OHS to operationRole of OHS in organization

Link to productivityImportance of H/S CommitteeRoles and responsibilities

HR issuesDiscipline, morale, labour relations

Student WorkSafe

Good starting point for collaboration

WorkSafe CoursesGenerally 8 hours in lengthWorkSafe certificate0.5 unit credit (BCIT OHS Certificate)

Small Business

Supervisor Safety Committee

Hazard Recognition

InvestigatingStrains & Sprains

PreventingWorkplace Violence

WorkSafeCourses

Course Ratings164 Courses - 199914000 Student hours, 50 college

locations in B.C.

Instruction QualityExcellent Poor

Excellent Poor

Usefulness of Course

WorkSafeEducational Material

General principle coursesFor all industriesSome Tourism and Hospitality specific

Case StudiesHazard Recognition photosClass exercisesAssignments

Good starting point for collaboration

Some Current WCB EffortsFoodSafe Level I Partnership

General Hazard Recognition material for Food service environment

Hospitality - Disability Management ProgramGetting a handle on claims and return to work

Ergonomics MaterialBCRI - funded by WCBEducational brochures and workbook

Other WCB Resources

Education sectionWCB Publications and fact sheetsStatistical informationWCB posters / videosWCB Library

Much MaterialNot organized for Tourism specificallyProvides starting point for collaboration

Other Tourism Specific Resources

Many and variedCCOHSNIDMARHSEOSSAAustraliaWebsitesOn line safety certificates

SummaryHuge amounts of OHS material available

WCB and WorldwideOnline

Is it being utilized effectively?

What material, tools, resources are most valuable?

What is missing?

What can be utilized, modified, adapted?

The BC Tourism Learning System

How it can help to

expedite this OHS effort.

Programs Represented

Bachelor Tourism ManagementHospitality ManagementTourism ManagementTourism Career PreparationAdventure TourismCulinary Art

Current OHS content and learning outcomes (all levels)

Discussion Session #1

How well are we doingwith OHS instruction?

Identification oftools and resources

Discussion Session #2

What types of tools and resources are being used, and

what type of tools and resources need to be created?

Approaches for including OHS in the curriculum

Discussion Session #3

What is the best wayto incorporate

OHS in the curriculum?

What is needed now

Discussion Session #4

What are the best strategiesfor working together in the

short and long term?

Next steps,initial recommendations,

and workplan

Discussion Session #5