BC Helpdesk AssociationTurning IT into an Engine for Growth

Andrew W. Pruett, Manager, Major Mine Projects Information Services, Teck Resources

About Our Organization

• Canada’s largest diversified mining, mineral processing and metallurgical company

• World leader in the production of copper, steelmaking coal and zinc, molybdenum and specialty metals, with interests in several oil sands development assets

• Expertise across the full range of activities related to mining, including exploration, development, smelting, refining, safety, environmental protection, product stewardship, recycling and research

• Actively exploring in countries throughout the Americas, Asia Pacific, Europe and Africa

• Owns or has interests in 13 mines in Canada, the USA, Chile and Peru

• Global workforce of over 12,000 employees

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Teck Sets Goals

• 100% commitment to sustainability

• Make a positive impact to the communities we’re serving

• Be the partner of choice

• Green energy initiatives

• Comply with increasing regulations

• Become a triple bottom line company

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Teck IT Steps Up 2006

• Create standardized, shared Infrastructure

• Centralize operations

• Provide instant access to critical data

• Roll out change on a global scale

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Build Global Shared Services

• Standardize infrastructure to gain economies of scale

• Built compact, transportable networking and storage, virtually managed services for exploration/corporate offices.

• Commitment to virtualization for redundancy, resiliency and scale

• Shared storage for de-duplication, compression and extension of the amount of storage available onsite

• Wired and wireless connectivity to the Teck network

• Disaster recovery strategy replicates backup data offsite

• Shared services enterprise support service desk.

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Centralize Operations

• Technology platform consolidation

• Standardized process, procedures and technical

resources

• Streamlined approach for remote support; no more

dedicated staff

• Implemented backup, disaster recovery solutions.

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Global Scale Roll Out

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2007

Mining OperationsRed Dog Mine, AKPogo Mine, AKPend Oreille, WALennard Shelf, AUSHighland Valley, BCAntamina, Peru Trail, BC

Corporate OfficesVancouver (HO)Toronto (Sales)Spokane

Exploration Beijing, ChinaPerth, AusMelbourne, AusBrisbane, AusLima, PeruGuadalahara, MXBrasilia, BRSanta Fe, BR

Rio Novo, BRAraguaia, BRSantiago, CHILEWindhoek, NamibiaAnkara, TurkeyReno, NVKamloops, BC

Global Scale Roll Out

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Corporate OfficesVancouver Toronto Spokane Santiago Beijing

Mining OperationsTrail, BCRed Dog, AKPend Oreille, WAPogo, AKLennard Shelf, AUSHighland Valley, BCAntamina, PeruDuck Pond, NFLQuebrada Blanca, CHILECarmen De Andacollo, CHILE

Exploration Beijing, ChinaPerth, AusMelbourne, AusBrisbane, AusLima, PeruGuadalahara, MXBrasilia, BRSanta Fe, BR

Rio Novo, BRAraguaia, BRSantiago, CHILEWindhoek, NamibiaAnkara, TurkeyReno, NVKamloops, BC

2008

2009

Global Scale Roll Out

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Corporate OfficesVancouverTorontoSpokaneSantiago BeijingCalgary

Mining OperationsTrail, BCRed Dog, AKHighland Valley Copper, BCAntamina, PeruDuck Pond, NFLQuebrada Blanca, CHILECarmen De Andacollo, CHILE

Exploration Perth, AusLima, PeruGuadalahara, MXSantiago, CHILEAnkara, Turkey

Cardinal River, BCCoal Mountian, BCElkview, BCFording River, BCGreenhills, BCLike Creek, BC

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Global Scale Roll Out

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2010

Corporate OfficesVancouverTorontoCalgarySpokaneSantiago Beijing, CH

Mining OperationsTrail, BCRed Dog, AKHighland Valley Copper, BCAntamina, PeruDuck Pond, NFLQuebrada Blanca, CHILECarmen De Andacollo, CHILECardinal River, BCCoal Mountian, BCElkview, BCFording River, BCGreenhills, BCLike Creek, BC

Exploration Perth, AusLima, PeruGuadalahara, MXSantiago, CHILEAnkara, TurkeyWindhoek, NamibiaDemir, TurkeyEtili, TurkeyLimerick, IrelandMulingar, IrelandWicklow, Ireland

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Global Scale Roll Out

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2011

Advanced ProjectsRelencho, ChileQB Phase 2, ChileMesaba, MN, USAGalore Creek, BCQuintette, BCFort Hills, ABFrontier, ABEqunox, ABLease 421, AB

Corporate OfficesVancouverTorontoCalgarySpokaneSantiago Beijing, CH

Mining OperationsTrail, BCRed Dog, AKHighland Valley Copper, BCAntamina, PeruDuck Pond, NFLQuebrada Blanca, CHILECarmen De Andacollo, CHILECardinal River, BCCoal Mountian, BCElkview, BCFording River, BCGreenhills, BCLike Creek, BC

Exploration Perth, AusLima, PeruGuadalahara, MXSantiago, CHILEAnkara, TurkeyWindhoek, NamibiaDemir, TurkeyEtili, TurkeyLimerick, IrelandMulingar, IrelandWicklow, Ireland

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Result: Teck Employees Are More Productive

• IT environment grew from 30 VMs in 2007 to 300 VMs in 2011

• Employee productivity Increased by 30x

• We manage more with less staff – 2007 went from 6:1 VM/employee ratio to 50:1

Productivity IncreaseBy 30x

Life After Massive Change

• Online data can be analyzed globally; led to millions in new mining revenue

• Geologists spend more time finding next economic deposit

• The company’s critical data is protected

• Instant access to shared data throughout the global network

• IT provides business resources in minutes

• Remote IT deployments happen 30 times faster

• Remote support is simple and streamlined

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What's Next?

• More organic growth

• Instill more flexibility

• Make greenfield investments

• Investment in new build up of

relationships

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Challenges

1. Organizational fault lines

2. Collaboration Curve(s)

3. Data Explosion!

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Organizational Fault lines

1. Organization: Something made up of elements with varied functions that contribute to purpose of a whole.

2. Fault: A fracture in the continuity of a formation caused by a shifting or movement in the structure.

3. Organizational Fault Lines: Elements with varied functions loose the continuity of the structure through movement.

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Aging workforce Cultural Differences

Production TargetsResource Scarcity

Attrition Planning Cross Pollinisation

High Performance Culture Work Culture

Collaboration Curve(s)

1. Interaction Costs: Money and time expended whenever organizations exchange goods, services or ideas internal or external.

2. Economic friction has reduced so dramatically that its causing the entire world to reorganize rapidly. Why?

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Tools ResourcesConnectivity

Average cost of streaming a movie in 1998 $270 today less then $0.04. Connectivity is now Utility.

• Generations wired to work on 140 CR or less.

• Raised in the digital age.

• Only know how to work with these tools

Data Explosion

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How to Respond

1. What do corporations do?

• ADAPT

2. Corporations will not stop the drive of the consumer experience.

3. Don’t ignore the change embrace it.

4. Tools for MGMT are slow to market but are coming.

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Thank You

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