BC Cross cluture of spain
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Transcript of BC Cross cluture of spain
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Made By-Avinash Dhiman
Harjot Singh
Isha Kaushal
Ritu Vohra
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What is Culture???
Provides patterns of acceptable
behavior & beliefs.
May be based on. Nationality
Race and Religion
Historical Roots All of the Above
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IMPORTANCE
Studying different habits and learning how to
shake hands in different cultures has a value
Cross-cultural vision and an international
mind-set will give you a skill set to
communicate better with your international
clients. This skill set will also help you to
evaluate your international business
potential in foreign markets
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Capital: Madrid
Ethnic Make-up: composite of Mediterranean
and Nordic types.
Religions: Roman Catholic 94%, other 6%
Government: parliamentary monarchy The official language is Spanish , also called
Castilian
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Meeting and Greeting in Spain
Prepared to shake hands
Dos besos, literally two kisses
Quick embrace and/or backslap (for men)
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BUSINESS DRESS
Outfits are well put-together, often perfectlycolor-coordinated and accessorized
Even when the dress code is relaxed,Spaniards will always look clean and neat and
dress stylishly
Common mens accessories
good watch
gold wedding
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Women
Smart, high-quality skirts
Dresses or pantsuits, with stockings
Ubiquitous jewelry
Scarves
High-heeled shoes
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Business Cards
Present your business card to the receptionist
upon arriving.
Have one side of your card translated into
Spanish.
Hand your card so the Spanish side faces the
recipient.
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BUSINESS MEETING
Appointments are mandatory and should be
made in advance
Arrive on time for meetings
First meeting is generally formal and is usedto get to know each other
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When introduced expect to shake hands.
Non-verbal communication is important
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Time and Scheduling Meetings
Offices close from 2:00 to 5:00 in the
afternoon and then stay open until 8:00 pm
Shouldnt plan on doing business during the
month of August
Dont plan on scheduling meetings or
business during Friday afternoons
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GIFT GIVING
Hamper or basket of food and drink at
Christmas
Gifts are given only at the conclusion of
successful negotiations
Open it immediately in front of the giver
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Brand-name is important
Bottle of fine brandy or whisky will always be
appreciated
Chocolates, dessert items such as pastries, or
flowers
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Avoid
Dahlias
Chrysanthemums White lilies or red roses
Odd number of blooms that is not thirteen
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Business Negotiation
Character of the person
Hierarchy and rank
Decision-making is held at the top of the
company
You may be interrupted while you are
speaking. This is not an insult
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Personal and Public Space
Less personal space
Do not physically stand in line
Unwritten rule in action for escalator
Keep to the right
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Table manners
Remain standing until invited to sit down
Do not begin eating until the hostess starts.
It is acceptable for a woman to make a toast
Use utensils to eat most food
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If you have not finished eating, cross your
knife and fork on your plate with the fork over
the knife
Do not get up until the guest of honour does
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Relationships & Communication
Business with those they know and trust
Face-to-face contact
The way you present yourself is of critical
importance
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Communication is formal and follows rules of
protocol
Concerned that they look good in the eyes of
others
Describing your achievements and
accomplishments