BBA Final Year Project

A STUDY ON JOB SATISFACTION OF EMPLOYEES INIQRAA INTERNATIONAL HOSPITAL AND RESEARCH CENTRE

Malaparamba,Calicut.

Submitted by

RATHEESH.D(Reg.No: JDAGBBAR 22)

Under the Guidance of

Miss.Nafeeza Masoodha(Lecturer, JDT Islam College of Arts & Science)

Project Training Report Submitted to JDT Islam College of Arts and Science in partial fulfilment of the requirements for the award of the degree of ” BACHELOR OF BUSINESS ADMINISTRATION” of Calicut University.

Department Of Business AdministrationJDT Islam College of Arts and science

VellimadukunnuCalicut-373012

2009

[1]

DEPARTMENT OF BUSINESS ADMINISTRATION

JDT ISLAM COLLEGE OF ARTS & SCIENCEVELLIMADUKUNNE, CALICUT-12

CERTIFICATE

This is to certify that the Project work entitled “A STUDY ON JOB SATISFACTION IN IQRAA INTERNATIONAL AND RESEARCH CENTRE, MALAPARAMBA”is a bonafied record of the work done by Mr. RATHEESH.D, Reg No. JDAGBBAR22 submitted to the department in partial fulfilment for the requirement of BBA (Bachelor of Business Administration).

The internal Viva is held on…………………………......................……..and

commented as…………………………………..

Head of the Department. Internal Examiner

Mr. Rajeev.K.R (MBA, M.Phil)

[2]

DECLARATION

I hereby declare, the project work entitled “A STUDY ON JOB

SATISFACTION IN IQRAA INTERNATIONAL AND RESEARCH CENTRE,

MALAPARAMBA” for partial fulfilment of the requirements for the

award of the degree of “BACHELOR OF BUSINESS ADMINISTRATION”,

as a record of original work done by me under the supervision and

guidance of Miss.Nafeeza Masoodha, Lecturer of JDT Islam College of

Arts & science.Vellimadukunnu.. This project work has not formed the

basis for the award of any Degree /Diploma/Associates

hip/Fellowship of similar titles to any Candidate of any university.

Place: Ratheesh.DDate:

[3]

ACKNOWLEDGMENT

I am indebted to the all powerful almighty god for all the blessings he showered on me and for being with me throughout the study.

I would like to express my sincere thanks to Mrs. Dr. Swarnakumari, the principal, Mr. Rajeev, Vice-Principal and Head of the BBA department, of JDT Islam College of Arts and Science, who provided me an opportunity to do this project.

I am deeply obliged to Miss. Miss.Nafeeza Masoodha, faculty of BBA Department, JDT Islam College of Arts and Science, for his exemplary guidance and support without whose help this project would not have been success.

I also express my sincere thanks to all other faculty of Department of Business Administration

I am greatly thankful to Mr.Madhavan Nair, Administrative officer of Iqraa International Hospital and Research Centre, and also all other staff members for their co-operation and assistance during my training period

I also take this opportunity to express my deep gratitude to my loving parents and friends who are a constant source of motivation and for their never ending support and encouragement during this project.

Ratheesh.D

[4]

CONTENTS

6.1AAAAAAAAAAAAAAAAAS

[5]

CHAPTER-1

1.1 INTODUCTION OF JOB SATISFACTION1.2 FACTORS INFLUENCING JOB SATISFACTION1.3 REVIEW OF LITERATURE1.4 OBJECTIVES OF THE STUDY

CHAPTER-2

2.1 INDUSTURY PROFILE

2.2 PROFILE OF IQRAA HOSPITAL

2.3 ORGANISATION STRUCTURE

CHAPTER-3

3.1 RESEARCH AND METHODOLOGY

CHAPTER-4

4.1 DATA ANALYSIS AND INTERPRETATION

4.2 ONE WAY ANOVA

CHAPTER-5

5.1 FINDNGS AND SUGGETIONS

CHAPTER-6

6.1 CONCLUSION

6.2 BIBLIOGRAPHY

6.3 ANNEXURE

10-1111-1313-1415-15

16-1819-2425-25

26-27

28-61

62-69

70-72

73-74

75-75

76-80

PARTICULERS PAGE NO.

SL.NO

TITLE OF THE TABLE PAGE NO:

1 Table showing gender of the respondents 29

2 Table showing monthly income of the respondents 30

3 Table showing Education qualification of the respondents 31

4 Table showing marital status of the respondents 32

5 Table showing Years of experience of the respondents 33

6 Table showing Working hours are convenient for me of the employees 34

7 Table showing I’m happy with the work place of the respondents 35

8Table showing the lightings and other arrangements in the office are satisfactory of the respondents

36

9Table showing I have too much work to do of the respondents 37

10Table showing safety measures provided by the company of the respondents 38

11 Table showing My relationship with my supervisors is cordial of the respondents 39

12 Table showing my supervisor in not partial of the respondents 40

13Table showing my supervisor considers my idea too while taking decision of the respondents 41

14Table showing I’m satisfied with the support from my co-workers of the respondents 42

15Table showing People here have concern over one another and tend to help one another of the respondents

43

16 Table showing I’m happy with the refreshment facilities of the respondents 44

17Table showing we are provided with the rest and lunch room facilities and they are good of the respondents

45

18Table showing the parking space for our facilities of the respondents 46

19Table showing I’m satisfied with the first aid facilities of the respondents 47

20Table showing I’m satisfied with the loan facilities and other personal welfare facilities offered by the company of the respondents

48

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LIST OF TABLES

21Table showing I feel I’m paid a fair amount for the work I do of the respondents 49

22Tale showing I’m satisfied with the chances for my promotion of the respondents. 50

23Table showing the salary we receive are good as other organizations offer of the respondents 51

24Table showing I’m satisfied with the allowances provided by the organization of the respondents 52

25Table showing I feel my boss motivates me to achieve the organizational goals of the respondents

53

26Table showing my supervisor motivates me to increase my productivity when I’m unproductive of the respondents

54

27Table showing communication seems good within this organization of the respondents 55

28Table showing work assignments are explained clearly to me of the respondents 56

29Table showing I love this job and to work in this organization of the respondents. 57

30Table showing My work life is meaningful to me of the respondents 58

31Table showing my work life is valuable in attaining organizational goals of therespondents

59

32Table showing I have adequate opportunities to use my ability of the respondents 60

33 Table showing overall I’m satisfied with the job of the respondents 61

34

Table showing the significance difference among experience group ofrespondents with reference to environment and nature of work factor

62

35

Table showing the significance difference among experience group ofrespondents with reference to Relationship with supervisors and colleagues factor

63

36

Table showing the significance difference among experience group ofrespondents with reference to welfare facilities factor

64

37

Table showing the significance difference among experience group ofrespondents with reference to Pay and promotion factor

65

38 Table showing the significance difference among experience group of

66

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respondents with reference to Communication and motivation factor

39Table showing the significance difference among experience group ofrespondents with reference to job factor

67

40Table showing the significance difference among Age group of respondents with reference to job factor.

68

41Table showing the significance difference among Gender of respondents with reference to job factor.

69

SL.NO: TITLE OF THE CHARTPG.N

O

1 Chart showing gender of the respondents. 29

2 Chart showing monthly income of the respondents 30

3 Chart showing Education qualification of the respondents 31

4 Chart showing marital status of the respondents 32

5 Chart showing Years of experience of the respondents 33

6Chart showing Working hours are convenient for me of the employees 34

7Chart showing I’m happy with the work place of the respondents 35

8Chart showing the lightings and other arrangements in the office are satisfactory of the respondents 36

9Chart showing I have too much work to do of the respondents 37

10Chart showing safety measures provided by the company of the respondents 38

11Chart showing My relationship with my supervisors is cordial of the respondents 39

12Chart showing my supervisor in not partial of the respondents 40

13Chart showing my supervisor considers my idea too while taking decision of the respondents 41

14Chart showing I’m satisfied with the support from my co-workers of the 42

15Chart showing People here have concern over one another and tend to help one another of the respondents 43

[8]

TITLE OF THE CHARTS

16Chart showing I’m happy with the refreshment facilities of the respondents 44

17Chart showing we are provided with the rest and lunch room facilities and they are good of the respondents 45

18Chart showing the parking space for our facilities of the respondents 46

19Chart showing I’m satisfied with the first aid facilities of the respondents. 47

20Chart showing I’m satisfied with the loan facilities and other personal welfare facilities offered by the company of the respondents

48

21Chart showing I feel I’m paid a fair amount for the work I do of the respondents 49

22Tale showing I’m satisfied with the chances for my promotion of the respondents 50

23Chart showing the salary we receive are good as other organizations offer of therespondents

51

24

Chart showing I’m satisfied with the allowances provided by the organization ofthe respondents

52

25Chart showing I feel my boss motivates me to achieve the organizational goals ofthe respondents

53

26Chart showing my supervisor motivates me to increase my productivity when I’munproductive of the respondents

54

27

Chart showing communication seems good within this organization of therespondents

55

28Chart showing work assignments are explained clearly to me of the respondents 56

29Chart showing I love this job and to work in this organization of the respondents. 57

30

Chart showing My work life is meaningful to me of the respondents 58

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31Chart showing my work life is valuable in attaining organizational goals of the respondents 59

32Chart showing I have adequate opportunities to use my ability of the respondents 60

33Chart showing overall I’m satisfied with the job of the

respondents 61

[10]

Chapter -I

INTRODUCTION

[11]

Chapter –I

INTRODUCTION

1.1 Job Satisfaction:

Job Satisfaction is the favourableness or un-favourableness with which the employee views his work. It expresses the amount of agreement between one’s expectation of the job and the rewards that the job provides. Job Satisfaction is a part of life satisfaction. The nature of one’s environment of job is an important part of life as Job Satisfaction influences one’s general life satisfaction.

Job Satisfaction, thus, is the result of various attitudes possessed by an employee. In a narrow sense, these attitudes are related to the job under condition with such specific factors such as wages. Supervisors of employment, conditions of work, social relation on the job, prompt settlement of grievances and fair treatment by employer.

However, more comprehensive approach requires that many factors are to be included before a complete understanding of job satisfaction can be obtained. Such factors as employee’s age, health temperature, desire and level of aspiration should be considered. Further his family relationship, Social status, recreational outlets, activity in the organizations etc. Contribute ultimately to job satisfaction.

1.2 FACTORS INFLUENCING JOB SATISFACTIONThe major factors influencing job satisfaction are presented below:

SUPERVISION

To a worker, Supervision is equally a strong contributor to the job satisfaction as well as to the job dissatisfaction. The feelings of workers towards his supervisors are usually similar to his feeling towards the company. The role of supervisor is a focal point for

[12]

attitude formation. Bad supervision results in absenteeism and labour turnover. Good supervision results in higher production and good industrial relations.

CO-WORKERS

Various studies had traced this factor as a factor of intermediate importance. One’s associates with others had frequently been motivated as a factor in job satisfaction. Certainly, this seems reasonable because people

like to be near their friends. The workers derive satisfaction when the co-workers are helpful, friendly and co-operative.

PAY

Studies also show that most of the workers felt satisfied when they are paid more adequately to the work performed by them. The relative important of pay would probably changing factor in job satisfaction or dissatisfaction.

AGE

Age has also been found to have a direct relationship to level job of satisfaction of employees. In some groups job satisfaction is higher with increasing age, in other groups job satisfaction is lower and in other there is no difference at all.

MARITAL STATUS

Marital status has an important role in deciding the job satisfaction. Most of the studies have revealed that the married person finds dissatisfaction in his job than his unmarried counterpart. The reasons stated to be are that wages were insufficient due to increased cost of living, educations to children etc.

EDUCATION

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Studies conducted among various workers revealed that most of workers who had not completed their school education showed higher satisfaction level. However, educated workers felt less satisfied in their job.

WORKING CONDITION

The result of various studies shows that working condition is an important factor. Good working atmosphere and pleasant surroundings help increasing the production of industry. Working conditions are more important to women workers than men workers.

1.3 REVIEW OF LITERATURE:

JOB SATISFACTION OF BANK OFFICERS IN BANGLADESH

– By Nazrul Islam & Gour Chadra Sha

This study attempts to evaluate job satisfaction of bank officers in Bangladesh. It focuses on the relative importance of job satisfaction factors and their Impacts on the overall job satisfaction of officers. It also investigates the impacts of bank type, work experience, age, and sex differences on the attitudes toward job Satisfaction. The result shows that salary, efficiency in work, fringe supervision, and co-worker relation are the most important factors contributing to job satisfaction. Private bank officers have higher levels of job satisfaction han those from public sectors as they enjoy better facilities and supportive work environment. Sex and age differences have relatively lower level of impact on it. The overall job satisfaction of the bank officers is at the positive level.

FACTORS AFFECTING JOB SATISFACTION AMONG ACADEMIC PROFESSIONALS IN

[14]

TERTIARY INSTITUTIONS IN ZIMBABWE – By P. Chimanikire, E.

Mutandwa, C. T.Gadzirayi, N. Muzondo and B. Mutandwa

The broad objective of this study was to determine factors affecting job satisfaction among academic professionals in tertiary institutions of Zimbabwe against the backdrop of high brain drain in the sector. A total of eighty respondents were selected randomly from departmental lists and interviewed using structured questionnaires. The results of the study showed that a greater proportion of the academic staff was not satisfied with their jobs. Reasons for dissatisfaction include high volume of work, inadequate salaries, allowances, loans to facilities purchase of housing stands and cars.

[15]

1.4 Objective of the study:

1. To Study the overall job satisfaction of employees in “IQRAA INTERNATIONAL HOSPITAL Pvt.Ltd”, Malaparamba, Calicut.

2. To Measure the satisfaction levels of employees on various factors and give suggestions for improving the same.

3. To find out whether experience have an effect on Job Factors.

4. To find the significance difference among age groups with respect to job Factors.

5. To find the significance difference among male and female employees with respect to job Factors.

1.5 Limitations of the study:

1. Sample size of the study is only 100.

2. Some of the respondents were not responding to some of the questions.

3. Due to time constraint the researcher was not able to complete the project to desired level.

[16]

Chapter -2

INDUSTRY PROFILE

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2.1 Health Care Industry

With the invention of latest technological developments, the world health care industry is catching up with the other leading industries of the world. World health care industry is one of the largest industries catering to the medical needs of innumerable people around the globe. Statistics show that in the year 2004, employment provided by the health care industry accounted for 13.5 million job opportunities. Out of the 13.5 million jobs, some of the people opted for self employment while others remained salaried workers related to the health care. It has been predicted that between 2004 through 2014, increase in the health care jobs would be by approximately 19% or as many as 3.6 million job opening would be produced.

Health Care Industry in Indian:

Hospital industry is an important component of the value chain in

Indian Healthcare industry rendering services and recognized as

healthcare delivery segment of the healthcare industry, which is

growing at an annual rate of 14%. The size of the Indian healthcare

industry is estimated at Rs. 1,717 billion in 2007. It is estimated to

grow by 2012 to Rs. 3,163 billion at 13% CAGR. The private sector

accounts for nearly 80% of the healthcare market, while public

expenditure accounts for 20%. The country had 15,393 (2005)

hospitals, which had 8.75 lack hospital beds. According to the WHO

report, India needs to add 80,000 hospital beds each year for the next

five years to meet the demands of its growing population. Newfound

prosperity of many Indian households is spurring demand for high-

quality medical care, transforming the healthcare delivery sector into

a profitable industry. Medial tourism is changing the face of traditional

healthcare industry in India. India’s excellence in the field of modern

medicine.

[18]

Ancient methods of physical and spiritual wellbeing make it the most

favourable destination for good health and peaceful living. India’s cost

advantage and explosive growth of private hospitals, equipped with

latest technology and skilled healthcare professionals has made it a

preferred destination for medical tourism. According to Ministry of

Commerce and Industry, Indian medical tourism that was valued at

US$350 million in 2006, is estimated to grow into a US$2 billion

industry by 2012.

[19]

Hospital PROFILE

[20]

2.2 IQRAA HOSPITAL

IQRAA International hospital is charity endeavour promoted by Iqraa for human relations, Jeddah, Soudi Arabia and run by IDT Islam. It located at Mlapramba.Calicut in a serene atmosphere .this hospital is envisioned as centre of excellence where committed professional deliver health care services at affordable cost. This 250 bedded hospital has senior consultant including retired specialists who are well versed in their respective areas of medical profession. Iqraa is well equipped with all modern facilities to deliver the best services .The primary objective of Iqraa is to make available modern medical treatments at reasonable rate especially for those who are financially weak. By now, the hospital has carved out a niche for itself amongst the other hospital in the region.

Iqraa is managed under the leadership of Dr.C.P.Anver.M.D, the Executive Director. The hospital is well known for its outstanding medical care services and special expertise in different areas. High quality nursing and diagnostic services are the hallmark of Iqraa.Commenable services for ailing masses have earned Iqraa praise and accolades over the years. We constantly update the facilities in the hospital in line with the technological advancements taking place in healthcare field all over the globe with a view to provide the most effective remedy to patients.

Iqraa has a panel of 41 doctors who have specialised in various fields. Iqraa has twenty departments under its fold that cater to needs of patients with a wide variety of illness. All of them are headed by eminent physicians who possess long experience in medical profession. In addition to the departments ,the hospital run eight specialty centres that focus on such health and medical conditions that call for great care and attention. They are Cardiac Care, Diabetic centre, Diabetic Eye Clinic, De-addition care, Infertility, Pregnancy care and Dialysis centre. The operation theatre in the hospital is fully equipped with all modern medical care facilities.

Doctors, Paramedical; staff and other employees in Iqraa are dedicated to provide every patient right care they deserve. Research oriented medical services have helped Iqraa grow by leap and bound in short

[21]

span of time .Iqraa provides round the clock services thereby fulfilling its commitments to the society. Iqraa has set up a host of medical facilities for disorganising and treating those who suffer from myriad diseases .ICU, ICCU, Radiant Warmer of Photo therapy, computerized Pulmonary function test, Micrometer, Halter Mentor, Echo Cardiogram-Colour Doppler etc. are some of this facilities.

Iqraa is committed to provide quality medical care to the needy at the modest rates 24 hour casualty service is available in the hospital .Iqraa is keen to satisfy both inpatients and outpatients by providing first rate diagnosis and treatment. We always keep tabs on the shift in needs of the community and technological advancement.iqraa offers several special Health Packages like Economic Health Check up, Diabetes Check Up, Pregnancy Packages and delivery packages. These are available at very reasonable costs.

[22]

HOSPITAL DEPARTMENTS

General Medicine

General surgery

Genecology

Neurology

Paediatrics

Cardiology

Endocrinology

Dialectology

Dermatology & Venereology

E.N.T

Orthopaedics

Urology

Paediatric Surgery

Plastic & Reconstructive surgery

Ophthalmology

Dental

Psychiatric & De-addiction

Physiotherapy

Anaesthesiology

Medical Social Work

Dialysis Centre

Dietary

[23]

FACILITIES IN IQRAA HOSPITAL

ICU,ICCU

Multi Parameter Monitoring System

Telemetry System,Seimens Ventilators

Infusion Pump

NICU Ventilator, Incubator, Cardiac Monitor.

Radiant Warmer of Photo Therapy

Air-Conditioned Labour Unit

Emergency Operation Theatre Complex

DAIGNOSTIC FACILITIES

Computerised Hi-Tech Lab

Spiral CT Scan

ECG 3 Channel Computerised

Echo-Cardiogram-Colour Doppler

Computerized Tread Mill Test

Computerized Pulmonary Function test

Holter Monitor

Vibrometer

X-RAY & Fluoroscopy 300 MA & 800 MA

Potable X-RAY

[24]

CLINICAL SERVICES

General Medicine

General surgery

Genecology

Neurology

Paediatrics

Cardiology

Endocrinology

Dialectology

Dermatology & Venereology

E.N.T

Orthopaedics

Urology

Paediatric Surgery

Plastic & Reconstructive surgery

Ophthalmology

Dental

Psychiatric & De-addiction

Physiotherapy

Anaesthesiology

Medical Social Work

Dialysis Centre

Dietary

[25]

ORGANISTAION STRUCTURE

[26]

Chapter -3

RESEARCH METHODOLOGY

CHAPTER – III

[27]

RESEARCH METHODOLOGY

The methodology followed for conducting the study includes the specification of research design, sample design, questionnaire design, data collection and statistical tools used for analyzing the collected data.3.1 Research design:

The research design used for this study is of the descriptive type. Descriptive research studies are those studies which are concerned with describing the characteristics of a particular individual or a group..3.2 Sample size:

The sample size consisting of 100 respondents were selected for the study.

3.3 Sampling design:

Since it is difficult to contact the entire population, sampling technique was adopted. The employees were interviewed using convenience sampling techniques.3.4 Questionnaire design:

Questionnaire was designed in consultation with the administrative officer of Iqraa International Hospital and Research Centre, in such a manner that it would facilitate the respondents to reveal maximum information.3.5 Data collection:

Primary data: Questionnaire, personal meetings, interview method with the

concerned persons will be used to collect the primary data.

Secondary data: Offer documents, fact sheets, news papers, magazines

published from time to time and Internet, Hospital sources.

3. 6 Statistical tools used for analysis:

The collected data were analyzed by using following techniques:Percentage analysisOne-way ANOVA

[28]

CHAPTER-4

DATA ANALYSIS AND

INTERPRETATION

Chapter –IV

DATA ANALYSIS AND INTERPRETATION

[29]

TABLE NO: 1

Table showing gender of the respondents;

Particulars Frequency Percent Valid PercentCumulative

Percent

Male

Female

Total

74

26

100

74.0

74.0

100.0

74.0

74.0

100.0

74.0

100.0

CHART NO:1

Male Female0

10

20

30

40

50

60

70

80

26

74

GENDER

GENDER

Freq

uenc

y

TABLE NO: 2

Table Shows the Monthly Income of the respondents:

Particulars Freque Percent Valid Cumulative

[30]

ncy PercentPercent

below -Rs.1000010000-2000020000-30000above 30000Total

4531168

100

8.045.031.016.0100.0

8.045.031.016.0100.0

8.053.084.0100

CHART NO:2

below-10000 10000-20000 20000-30000 Above-300000

5

10

15

20

25

30

35

40

45

45

31

16

8

Monthy Income

Monthly Income

Freq

uenc

y

TABLE NO:3

Table shows the Educational Qualification the respondents:

[31]

Particulars Frequency PercentValid

PercentCumulative

Percent

P.GU.G

Total

4654100

46.054.0100.0

46.054.0100.0

46.0100.0

CHART NO:3

PG UG0

10

20

30

40

50

6056

46

Educational Qualification

Educational Qualification

Freq

uenc

y

TABLE NO;4

[32]

Table shows the Marital Status of Respondents:

Particulars Frequency Percent Valid Percent

Cumulative Percent

MarriedUnmarried

Total

5545100

55.045.0100.0

55.045.0100.0

55.0100.0

CHART NO:4.

Married Unmarried0

10

20

30

40

50

6055

45

Marital Status

Marital Status

Freq

uenc

y

TABLE NO: 5.

Table shows the years of experience of respondents:

[33]

Particulars Frequency Percent Valid Percent

Cumulative Percent

Less than- 1yr

1-2 yrs2-3yrs3-4yrs

Above 4yrsTotal

827182522100

8.027.018.025.022.0100.0

8.027.018.025.022.0100.0

8.034.054.080.0100.0

CHART NO:5.

Less than 1yrs 1-2yrs 2-3yrs 3-4yrs Above 4yrs0

5

10

15

20

25

30

8

27

18

25

22

Years of Experience

Years of Experience

Freq

uncy

[34]

TABLE NO:6

Working hours are convenient for me?


Percent

Cumulative

PercentStrongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeTotal

343218133

100

34.032.018.013.03.0100

34.032.018.013.03.0100

34.066.084.097.0100.0

CHART NO:6

Strongly agree Agree Neither agree nor disagree

Disagree Strongly disagree

0

5

10

15

20

25

30

3534

32

18

13

3

Working hours are convenient for me

Working hours are convenient for me

Freq

uenc

y

Interpretation:

From the above chart and table it is clearly evident that 34% of the respondents strongly agree that working hours are convenient from them and 32% agree with that and 18% neither agree nor disagree and 13%disagree with the working hours and 3% are strongly against working hours.

[35]

TABLE NO:7

I'm happy with my work place?


PercentCumulative

PercentStrongly agreeAgreeNeither agree nor DisagreeDisagreeStrongly disagreeTotal

30391885100

30.039.018.08.05.0100.0

30.039.018.08.05.0100.0

30.069.087.095.0100.0

CHART NO:7

Strongly agree Agree Neither agree nor Disagree

Disagree Strongly disagree0

10

20

30

40 30

39

18

8 5

I'm happy with my work place

I'm happy with my work place?

Freq

uenc

y

Interpretation:

From the above table it is clear that 30% respondents strongly agree and 39% respondents agree that they are happy with their work place only 13% disagreed and 18% have no idea towards their work place.

[36]

TABLE NO:8

The lightings and other arrangements with office are satisfactory


PercentCumulative


33371857100

33.037.018.05.07.0100.0

33.037.018.05.07.0100.0

33.070.088.093.0100.0

CHART NO:8



0

10

20

30

40 3337

18

5 7

The lightings and other arrangements with of-fice are satisfactory

The lightings and other arrangements with office are satisfactory

Freq

uenc

y

Interpretation:

From the above table its is evident that 33% respondents strongly agree with the lightings and arrangements in the office, 37% agree with that and 12% disagree with the lightings and arrangements and 18% have no idea towards lightings and arrangements.

[37]

TABLE NO:9

I feel I have too much work to do?


PercentCumulative


79253722100

7.09.025.037.022.0100.0

7.09.025.037.022.0100.0

7.016.041.078.0100.0

CHART NO:9



0

5

10

15

20

25

30

35

40

79

25

37

22

I feel I have too much work to do

I feel I have too much work to do

Freq

uenc

y

Interpretation:

From the above table it is quite clear that the work load is not high, 37% of the respondents disagreed with the question” I feel I have too much work” and another 22% strongly disagreed, 18% admits they have too much work and 23% have no idea towards this question.

[38]

TABLE NO:10

safety measures provided by the company?


PercentCumulative


283124116100

28.031.024.011.06.0100.0

28.031.024.011.06.0100.0

28.059.083.094.0100.0

CHART NO:10



0

5

10

15

20

25

30

3528

31

24

11

6

safety measures provided by the company

safety measures provided by the company

Freq

uenc

y

Interpretation:

From the above table it is evident that the safety measures provided by the organizations are good as 28 and 31% of the respondents agree with that and only 11& 6% disagreed and 24% neither agreed nor disagreed.

[39]

TABLE NO:11

My relationship with my supervisor is cordial?

Particulars FrequencyPercen

tValid

PercentCumulative


30411667100

30.041.016.06.07.0100.0

30.041.016.06.07.0100.0

30.071.087.093.0100.0

CHART NO:11



0

10

20

30

40 30

41

16

6 7

My relationship with my supervisor is cordial

My relationship with my supervisor is cordial

Freq

uenc

y

Interpretation:

From the above table it is clear that relationship between employees and their supervisors are cordial because 30% of respondents strongly agreed to it and 41% agreed to it and only 13% disagreed and 16% of respondents have neither agreed nor disagreed.

[40]

TABLE NO:12

My supervisor is not partial?


PercentCumulative


1830151918100

18.030.015.019.018.0100.0

18.030.015.019.018.0100.0

18.048.063.082.0100.0

CHART NO:12



0

5

10

15

20

25

30

18

30

15

19 18

My supervisor is not partial

My supervisor is not partial

Freq

uenc

y

Interpretation:

From the above table it is evident that the supervisors are not partial to the employees as 18% strongly agreed and 30% agreed to the question but 19% disagreed and 18% strongly disagreed this level is quite high compared to other questions

[41]

TABLE NO:13

My supervisor considers my idea too while taking decision


Percent

Cumulative


2643262233100

26.043.026.022.033.0100.0

26.043.026.022.033.0100.0

26.069.095.097.0100.0

CHART NO:13

Interpretation:

From the above table it is clear that 26 and 42% of the respondents agree that supervisors consider their employees ideas also and only 5% disagreed and 26% neither agreed nor disagreed.

[42]



0

5

10

15

20

25

30

35

40

45

26

43

2622

33



Freq

uenc

y

TABLE NO: 14

I'm satisfied with the support from my co-workers


PercentCumulative


21471697100

21.047.016.09.07.0100.0

21.047.016.09.07.0100.0

21.068.084.093.0100.0

CHART NO: 14



0

10

20

30

40

50

21

47

169 7



Freq

uenc

y

Interpretation:

From the above table it is clear that relation with co-workers is quite good as nearly 68% of the respondents agree that they are satisfied with support from co-workers and only 15% disagreed and 16% have no answer to this.

[43]

TABLE NO:15

Table showing People here have concern over one another and tend to help one Another of the respondents?


PercentCumulative


26411995100

26.041.019.09.05.0100.0

26.041.019.09.05.0100.0

26.067.086.095.0100.0

CHART NO:15



05

1015202530354045

26

41

19

95

Table showing People here have concern over one another and tend to help one Another

Table showing People here have concern over one another and tend to help oneAnother

Freq

uenc

y

Interpretation:

From the above table it is clear that in this organization people have concern over each other as 26% strongly agreed and 41% agreedand only 14% disagreed and 19% neither agreed nor disagreed.

[44]

TABLE NO: 16

I'm satisfied with the refreshment facilities?


PercentCumulative


920302615100

9.020.030.026.015.0100.0

9.020.030.026.015.0100.0

9.029.059.085.0100.0

CHART NO:16



5

10

15

20

25

30

9

20

30

26

15

I'm satisfied with the refreshment facilities

I'm satisfied with the refreshment facilities

Freq

uenc

y

Interpretation:

From the above table it is clear that the employees are not satisfied with the refreshment facilities offered by the company as 26% of respondents disagreed and 15% strongly disagreed and 30% neither agreed nor disagreed and only 29% agreed.

TABLE NO:17

[45]

We are provided with the rest and lunch room and they are good


PercentCumulative


816223420100

8.016.022.034.020.0100.0

8.016.022.034.020.0100.0

8.024.046.080.0100.0

CHART NO:18



0

5

10

15

20

25

30

35

8

16

22

34

20



Freq

uenc

y

Interpretation:

From the above table it is quite evident that 24% strongly disagreed and 30% of the respondents disagreed and 22% neither agreed nor disagreed and only 24% of the respondents are satisfied with the rest and lunch room provided.

TABLE NO:18

[46]

The parking space for our vehicles are satisfactory?


PercentCumulative


32243149100

32.024.031.04.09.0100.0

32.024.031.04.09.0100.0

32.037.057.069.0100.0

CHART NO:18



0

5

10

15

20

25

30

35 32

24

31

4

9

The parking space for our vehicles are satisfactory

The parking space for our vehicles are satisfactory

Freq

uenc

y

Interpretation:

From the above table it is clear that respondents are not satisfied with the parking facilities provided by the company as 31% of respondents strongly disagreed and 32% of respondents disagreed and only 13% of respondents are satisfied with the parking facilities and 24% have neither agreed nor disagreed.TABLE NO:19

I'm satisfied with the first aid facilities

[47]

ParticularsFrequen

cyPercent

Valid Percent

Cumulative


313121125100

31.031.021.012.05.0100.0

31.031.021.012.05.0100.0

31.062.083.095.0100.0

CHART NO:19



5

10

15

20

25

30

35 31 31

21

12

5



Freq

uenc

y

Interpretation:

From the above table it is clear that employees are not satisfied with the first aid facilities as more than 52% ( 31% disagree and 21% strongly disagree) disagreed and only 17% agreed and 31% of respondents neither agreed nor disagreed.TABLE NO:20

Satisfied with the loan facilities and other personal welfare faclities offered by the organisation.

[48]


Percent

Cumulative


712303417100

7.012.030.034.017.0100.0

7.012.030.034.017.0100.0

7.019.049.083.0100.0

CHART NO;20



0

5

10

15

20

25

30

35

7

12

30

34

17

Satisfied with the loan facilities and other personal welfare faclities

Satisfied with the loan facilities and other personal welfare faclities

Freq

uenc

y

Interpretation:

From the above table it is quite clear that respondents are not satisfied with the loan facilities offered by the organization as 34% of respondents disagree and 17% of respondents strongly disagree 30% of respondents neither agree nor disagree and only 19% are satisfied with the loan facilities.

TABLE NO:21

I fell I'm paid a fair amount for the work I do

[49]


Percent

Cumulative Percent

Strongly agreeAgreeNeither agree nor DisagreeDisagreeStrongly disagreeTotal

153925138100

15.039.025.013.08.0100.0

15.039.025.013.08.0100.0

15.054.079.092.0100.0

CHART NO:21



0

5

10

15

20

25

30

35

40

15

39

25

13

8

I fell I'm paid a fair amount for the work i do

I fell I'm paid a fair amount for the work i do

Freq

uenc

y

Interpretation:

From the above table it is evident that the respondents are satisfied with their salary as 39% agree and 15% strongly agree. Only `3% disagree and 8% strongly disagree, 25% neither agree nor disagree.

[50]

TABLE NO:22

I'm satisfied with the chances for my promotion


PercentCumulative


27431398100

27.043.013.09.08.0100.0

27.043.013.09.08.0100.0

27.070.083.092.0100.0

CHART NO:22



0

5

10

15

20

25

30

35

40

45

27

43

139 8



Freq

uen

cy

Interpretation:

From the above table it is quite clear that employees are satisfied with their chances for promotion as 43% agree and 27% strongly agree. Only 9% disagree and 8% strongly disagree, 13% neither agree nor disagree.

[51]

TABLE NO:23

The salary we receive are good as other organizations offer pay to their employees


PercentCumulative


27372664100

27.037.026.06.04.0100.0

27.037.026.06.04.0100.0

27.064.090.096.0100.0

CHART NO:23



10152025303540

27

37

26

6 4

The salary we receive are good as other orga-nizations offer pay to their employees

The salary we receive are good as other organizations offer pay to their employees

Freq

uenc

y

Interpretation:

From the above table it is quite clear that the salary in this organization is at par to the industry as 37% agree and 27% strongly agree. Only 6% disagree and 4% strongly disagree, 26% neither agree nor disagree.

[52]

TABLE NO:24

I'm satisfied with the allowances provided by the organization


Percent

Cumulative


194221117100

19.042.021.011.07.0100.0

19.042.021.011.07.0100.0

19.061.082.093.0100.0

CHART NO:24



0

5

10

15

20

25

30

35

40

45

19

42

21

117

I'm satisfied with the allownaces provided by the organization

I'm satisfied with the allownaces provided by the organization

Freq

uenc

y

Interpretation:

From the above table it is clear that the employees are satisfied with the allowances and other benefits provided by the organization as 42% agree and 19% strongly agree. Only 11% disagree and 7% strongly disagree, 21% neither agree nor disagree.

[53]

TABLE NO:25

I feel my boss motivate me to achieve the organizational goals


PercentCumulative


113325229100

11.033.025.022.09.0100.0

11.033.025.022.09.0100.0

11.044.069.091.0100.0

CHART NO:25



0

5

10

15

20

25

30

35

11

33

2522

9



Freq

uenc

y

Interpretation:

From the above table it is evident that employees boss are motivating to achieve organizational goals as 33% agree and 11% strongly agree. 22% disagree this is quite high compared to other factors and 9% strongly disagree and 25% neither agree nor disagree.

[54]

TABLE NO:26

My supervisor motivates me to increase my efficiency at times when i'm notproductive


Percent

Cumulative


184418137100

18.044.018.013.07.0100.0

18.044.018.013.07.0100.0

18.062.080.093.0100.0

CHART NO:26



1015202530354045

18

44

1813

7

My supervisor motivates me to increase my efficiency at times when i'm not productive

My supervisor motivates me to increase my efficiency at times when i'm notproductive

Freq

uenc

y

Interpretation:

From the above table it is evident that employees boss motivates the employee when he is unproductive and help him to be productive as 44% agree and 18% strongly agree. Only 7% strongly disagree and 7%disagree, 18% neither agree nor disagree.

[55]

TABLE NO:27

Communication seems good within this organization


PercentCumulative


263917108100

26.039.017.010.08..0100.0

26.039.017.010.08.0100.0

26.065.082.092.0100.0

CHART NO:27



0

5

10

15

20

25

30

35

40

26

39

17

108



Freq

uenc

y

Interpretation:

From the above table it is clear that communication seems good in this organization as 39% agree and 26% strongly agree. Only 10% disagree and 8% strongly disagree. 17% neither agree nor disagree.

[56]

TABLE NO: 28

Work assignments are explained clearly to me


PercentCumulative


1741151710100

17.041.015.017.010.0100.0

17.041.015.017.010.0100.0

17.058.073.090.0100.0

CHART NO: 28



1015202530354045

17

41

15 17

10



Freq

uenc

y

Interpretation:

From the above table it is evident that respondents are quite happy with the way work assignments are explained as 41% agree and 17% strongly agree. Only 10% strongly disagree and 17% agree, 15% neither agree nor disagree.

[57]

TABLE NO: 29

I love my job and to work in this organization


Percent

Cumulative


193820149100

19.038.020.014.09.0100.0

19.038.020.014.09.0100.0

19.057.077.091.0100.0

CHART NO: 29



10152025303540

19

38

2014

9



Freq

uenc

y

Interpretation:

From the above table it is clear that employees love their job as 38% agree for this question and 19% strongly agree. Only 9% strongly disagree and 14% disagree, 20% neither agree nor disagree.

[58]

TABLE NO:30

My work life is meaningful


Percent

Cumulative


254016712100

25.040.016.07.012.0100.0

25.040.016.07.012.0100.0

25.065.081.088.0100.0

CHART NO:30



0

5

10

15

20

25

30

35

40

25

40

16

7

12



Freq

uenc

y

Interpretation:

From the above table it is clear that respondents feel that their job is meaningful for them as 40% agree and 25% strongly agree. Only 7% disagree and 12% strongly disagree, 16% neither agree nor disagree

[59]

TABLE NO:31

I consider that my work is valuable in attaining my organizational goals


Percent

Cumulative


25471279100

25.047.012.07.09.0100.0

25.047.012.07.09.0100.0

25.072.084.091.0100.0

CHART NO:31



0

10

20

30

40

50

25

47

127 9



Freq

uenc

y

Interpretation:

From the above table it is quite clear that most respondents feel that their job is contributing for organizational goals as 47% agree and 25% strongly disagree. Only 9% strongly disagree and 7% disagree, 12% neither agree nor disagree.

[60]

TABLE NO:32

I have adequate opportunity to use my ability


PercentCumulative


1230242113100

12.030.024.021.013.0100.0

12.030.024.021.013.0100.0

12.042.066.087.0100.0

CHART NO:32



5

10

15

20

25

30

12

30

2421

13



Freq

uenc

y

Interpretation:

From the above table it is quite clear that respondents have adequate opportunity to use their ability as 30% agree and 12% disagree Only 13% strongly disagree and 21% disagree and 24% neither agree nor disagree.

[61]

TABLE NO: 33

Overall I'm satisfied with my job


PercentCumulative

Percent

Strongly agreeAgreeNeither agree nor DisagreeDisagreeStrongly disagreeTotal

215015122100

21.050.015.012.02.0100.0

21.050.015.012.02.0100.0

21.071.086.098.0100.0

CHART NO:33



05

101520253035404550

21

50

1512

2



Fre

qu

en

cy

Interpretation:-

From the above table it is evident that Overall satisfactions of the respondents are good as 50 % agree and 21% strongly agree. Only 2 % strongly disagree and 12% disagree and 15% neither agree nor disagree.

[62]

ONE WAY ANOVA

H0:

There is no significant difference among respondents of various experience groups with regard to Environment and nature of work factor.

H1:

There is significant difference among respondents of various experience groups with regard to Environment and nature of work factor

Table No: 34

Environment and Nature of Works

ANOVA

Source of Variation Sum of Squares

Degree of Freedom

Mena Square F Ratio Significant

Between Groups

Within Groups

.591

30.168

4

95

.148

.318.465 .761

TOTAL 30.758 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant inference among respondents of various experience with respect to environment and nature of work.

[63]

ANOVA Table: ANOVA Table represents the various result obtained while carrying out the Analysis of Variance.

H0:

There is no significant difference among respondents of various experience groups with regard to the factor Relationship with supervisors and colleagues.

H1:

There is significant difference among respondents of various Experience groups with regard to the factor Relationship with supervisors and colleagues.

Table No: 35

Relationship with supervisors and colleagues:

ANOVA

Source of Variation Sum of Squares Degree of Freedom

Mena Square

F Ratio Significant

Between Groups

Within Groups

1.199

22.376

4

95

.300

.2361.273 286

TOTAL 23.576 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to Relationship with supervisors and colleagues.

[64]

H0:

There is no significant difference among respondents of various experience groups with regard to the factor Welfare facilities.

H1:

There is significant difference among respondents of various experience groups with regard to the factor Welfare facilities

Table No: 36

Welfare facilities

ANOVA


Mena Square

F Ratio Significant

Between Groups

Within Groups

1.741

28.699

4

95

.435

.3021.441 .227

TOTAL 30.440 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to welfare facilities.

[65]

H0:

There is no significant difference among respondents of various experience groups with regard to the factor Pay and Promotion

H1:

There is significant difference among respondents of various experience groups with regard to the factor Pay and Promotion

Table No: 37

Pay and Promotion

ANOVA


Mena Square

F Ratio Significant

Between Groups

Within Groups

3.148

35.017

4

95

.787

.3692.135 .082

TOTAL 38.165 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to Pay and promotion.

[66]

H0:

There is no significant difference among respondents of various experience groups with regard to the factor Communication and Motivation.

H1:

There is significant difference among respondents of various experience groups with regard to the factor Communication and Motivation.

Table No: 38

Communication and Motivation

ANOVA


Mena Square

F Ratio Significant

Between Groups

Within Groups

937

34.100

4

95

.234

.234.652 .627

TOTAL 35.037 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to communication and motivation.

[67]

H0:

There is no significant difference among respondents of various experience groups with regard to Job Factors.

H1:

There is significant difference among respondents of various experience groups with regard to Job Factors.

Table No: 39

ANOVAJob factor


Mena Square

F Ratio Significant

Between Groups

Within Groups

1.437

39.360

4

95

.359

.414.867 .487

TOTAL 40.798 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to Job factors

[68]

H0:

There is no significant difference among respondents of various Age groups with regard to Job Factors.

H1:

There is significant difference among respondents of various Age groups with regard to Job Factors.

Table No: 40

ANOVAJob factor


Mena Square

F Ratio Significant

Between Groups

Within Groups

.007

40.790

2

97

.004

.421.009 .991

TOTAL 40.798 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various age groups with respect to Job factors.

[69]

H0:

There is no significant difference among respondents of various genders with regard to Job Factors.

H1:

There is significant difference among respondents of various genders with regard to Job Factors.

Table No: 41

ANOVAJob factor

Source of Variation Sum of Squares

Degree of Freedom

Mena Square

F Ratio Significant

Between Groups

Within Groups

.036

40.762

1

98

.036

.416.086 .770

TOTAL 40.798 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various genders with respect to Job factors.

[70]

CHAPTER- 5

FINDINGS &

SUGGESTIONS

[71]

CHAPTER- V

Descriptive Statistics

Particulars N Minimum Maximum MeanStd.

Deviation

Environment and nature of work

Relationship with supervisors andcolleagues

Welfare facilities

Pay and promotion

Communication & motivation

Job factors

100

100

100

100

100

100

1.40

1.00

2.00

1.00

1.25

1.20

4.20

3.80

4.60

4.00

4.00

4.40

2.4960

2.3620

3.4600

2.3900

2.5725

2.5400

.55740

.48799

.55450

.62089

.59490

.56174

5.1 Findings

The descriptive statistics table helps us to derive satisfaction level of Employees on various factors:

The respondents are satisfied with the environment and nature of work Factors as their mean value is near to 2.50

The respondent’s relationship with the superiors and colleagues are quite good as their mean value is 2.36 is an agreeable level.

The Respondents are not provided with proper welfare facilities that’s the reason the mean value is quite high at 3.46 levels which is disagree level.

The communication and motivation of employees by their superiors in this organization is reasonable as the mean value is 2.57.

[72]

The Pay and promotion activities in this organization is also good as their mean value is 2.4

The Respondents are overall satisfied with their job as their mean value is 2.54 which is an agreeable level.

The Parking facilities provided by the organization are not good that’s why most respondents disagree with this question.

The refreshment facilities are also need to be improved because most of the employees are dissatisfied on this factor.

The Rest room facilities in the hospital are not good and they are not satisfied with the lunch facilities

5.2 Suggestions:

From my two months of project experience in IQQRA Hospital, I would like to give the following suggestions.

Respondents are not satisfied with the parking facilities provided by the hospital authority, so the hospital management takes this into consideration

Respondents are not satisfied with the available refreshment facilities in the hospital, so the authority also looks into this seriously

The employees are strongly disagreeing with their present rest room facilities in the hospital. The hospital management takes this into account for better productivity of the employees

Hospital should give more important to Research & development

Conduct work evaluation of employees monthly, quarterly or yearly.

Make a chance to employees to express their views, ideas and problem facing in working area

Provide motivation, training and value added services for improve the productivity and efficiency of the employees.

[73]

CHAPTER-6

CONCLUSION

[75]

CONCLUSION

Job Satisfaction is the favorableness or un-favorableness with which

the employee views his work. It expresses the amount of agreement

between one’s expectation of the job and the rewards that the job

provides. Job Satisfaction is a part of life satisfaction. The nature of

one’s environment of job is an important part of life as Job Satisfaction

influences one’s general life satisfaction.

Job Satisfaction, thus, is the result of various attitudes possessed by an

employee. In a narrow sense, these attitudes are related to the job

under condition with such specific factors such as wages. Supervisors

of employment, conditions of work, social relation on the job, prompt

settlement of grievances and fair treatment by employer

In IQQRA International hospital if we look into overall satisfaction f

employees it comes nearly 50% of employees are fully satisfied with

their job and working environment. In this hospital employees are

satisfied with their job expect some cases available canteen facilities,

rest room facilities and parking facilities etc. But otherwise the task

assignment to the each workers are in right manner and also they are

satisfies with that also.

Within short span of time the IQQRA Hospital has achieved a well

position in Calicut District as well as in Kerala with its distinguishable

services . It sure that the in future the hospital management will find

out a good solution for the problem which I have mentioned above. I

wish every success to the hospital

[76]

BIBLIOGRAPHY

Text Books:

Job satisfaction - Robert Hoppock

Job Satisfaction and Motivation - Linda Evans

Job Satisfaction and Productivity - Suresh Srivastva

Organization Behavior - Fred Luthans

Hospital & Health Service - American College

Administration Hospital Administration

Websites:

www.humanlinks.com

www.wikipedia.org

[77]

http://www.wikipedia.org/

http://www.humanlinks.com/

ANNEXUREQuestionnaire

“A study on Job Satisfaction of Employees inIQRA INTERNATIONAL HOSPITAL”

I am Mr.Ratheesh.D, student of JDT Islam College of Arts & Science, Vellimadukunnu.As part of my academic course curriculum of BBA, I am doing this project.

It is observed that the overall JOB SATISFACTION of this organisation and to helps the managers in their planning and decision making process. Here I have made an attempt by designing the following survey questionnaire.

This survey should take approximately 10 minutes of your time to complete. Please respond candidly to the questions. Confidentiality of your opinions / views would be maintained.

Thank you, in advance, for your time and participation. Inspite of your busy schedule.

Please fill the following Details:

(Please wherever applicable)

1. Name: ……………………………………………………………………………………2. Age: ………………3. Gender: Male Female

5. Department: ...............................................................................

4. Monthly Income:

Below Rest. 10,000 10,000- 20000 20,000-30000 Above 30,000

5. Education Qualification:

Under Graduation Post Graduation

6. Marital Status: Married Unmarried

7. Years of experience: Less than 1 year 1-2 years 2-3 years 3-4 years above years

[78]

Please Indicate Your Level Of Agreement In Connection With Various Factors: (Please in the boxes below.)

Work Environment and nature of work

S.No Particulars Strongly

agree Agree

Neither agree nor

disagree Disagree

Strongly Disagree

1 The amount of work I am expected to do on job is reasonable.

2 Working hours are convenient for me

3 I’m happy with my work place

4The lighting and other arrangements in the office are satisfactory

5 I feel I have too much work to do

6

I’m satisfied with the safety measures provided in my work place.

Relationship with supervisors and colleagues:

Sl.No Particulars Strongly

agree Agree

Neither agree nor

disagree Disagree

Strongly Disagree

7 My relationship with my supervisor iscordial

8 My supervisor is not partial

9 My supervisor considers my ideas too while making decision

10 I’m satisfied with the support from my co-workers

11 People here have concern for one another and tend to help one anotherWelfare Facilities.

[79]

Welfare Facilities


agree Agree Neither

agree nor

disagree Disagree

Strongly Disagree

12 I’m satisfied with the refreshment facilities

13 We are provided with the rest and lunch room and they are good

14 The parking facilities provided for our vehicles are satisfactory

15 I’m satisfied with the first aid facilities

16

I’m satisfied with the Loan facilities and other personal welfare benefits offered by organisation.

Pay and promotion

S. No Particulars Strongly

agree Agree

Neither agree nor

disagree Disagree

Strongly Disagree

17 I feel I’m being paid a fair amount for the work I do

18 I’m satisfied with my chances for promotion

19

The salaries we receive are good as other organizations pay to their employees.

20

I’m satisfied with the allowances provided by my organization

[80]

Communication and motivation:


agree Agree

Neither agree nor

disagre

e

DisagreeStrongly Disagree

21I have adequate information available which enable me to do my job well.

22I feel that my Boss motivate me to achieve the organization goal

23

My supervisor motivates me to increase my efficiency at times when I’m not productive

24

Communication seem good within this organization

25 Work assignments are explained clearly to me

Job factors:

Sl.NoParticulars

Strongly

agree Agree

Neither agree nor

disagree Disagree

Strongly Disagree

26I love my job and to work in thisorganization

27 My work life is meaningful

28I consider that my work is valuable inattaining my organizational goals

29

I have adequate opportunity to use myability

30 Overall, I’m satisfied with my job

[81]

Any other suggestion and remarks, views and opinion (Mandatory to write)

Sl.No Particulars Comment

1 Career Opportunity

2 Compensation

3 Reward

4 Leadership

5 Communication Gap

6

Date: ............................. Signature

Place: ............................

[82]

BBA Final Year Project

Documents

Transcript of BBA Final Year Project