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Blackboard® Reframed for Process, Project and Performance (P3)Quality Assurance

John Giantsidis, Senior Director, Corporate Quality Systems Compliance & Software Integration

Denise Haynes, Program Manager, Corporate Quality Systems

Heather L. Hutchens, Blackboard ® System Administrator

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Session Overview

⦿ Intros ⦿ Fresenius Medical Care and Quality Systems⦿ Our Path to Blackboard® ⦿ Reframing the Tools⦿ Outcomes⦿ Q&A

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AboutFresenius Medical Care

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An integrated provider of products and services for individuals undergoing dialysis due to chronic kidney failure, a condition that affects more than 2.1 million individuals worldwide.

Products manufactured include:⦿Dialysis equipment, ⦿Dialyzers and related disposable products⦿Renal pharmaceuticals

Regulated by:

The Food and Drug Administration (FDA) is responsible for protecting the public health by assuring the safety, effectiveness, quality, and security of human and veterinary drugs, vaccines and other biological products, and medical devices.

Why?

Fresenius Medical Care

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From Whiteboard…

…to

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Systems vs. Program Constraints

Which solution set is the best bet?

Reasonable

Meet program requirements

Had to be ready

for launch

within

seven

months

COST

SCOPETIM

E

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Systems vs. Program Constraints

…and beat the “odds” with

We made a decision and went “all in”…

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JACKPOT!

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Reframing Blackboard

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P3 Quality Assurance Requirements

Collaboration

Monitoring

StorageIn order to facilitate our desired outcomes for process, project and performance quality assurance we needed to provide team members with the following resources and tools:

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P3 Quality Assurance Requirements

11

ProjectsCourses WorkstreamsStudents Team Members

Deliverables, MilestonesAssignments TasksTerms Phases

Tracking Project ProgressResults Center / Gradebook Progress Dashboard

Phraseology “Mixology”Translating Bb lexicon into project management vernacular

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Collaboration and Storage Online meetings ⦿ For all users to host or attend⦿ Ad hoc or planned⦿ Recorded, stored, reviewed and

redistributed automatically⦿ Easy to use

Communication⦿ Announcements to all or some

participants ⦿ Feedback on submissions ⦿ Comments on documents⦿ Common spaces to promote

transparency

File sharing⦿ Common shared cloud space to

provide accessibility to external consultants

⦿ Just send a link⦿ Granular but easy permissions⦿ Deliverable submissions set to default

into common folders⦿ Passes can be given to outsiders⦿ Version control

P3 Quality Assurance Requirements

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Track program or project progressQualify or assess the quality of deliverables

Quantify or measure the amount of time spent• Program• Project • Project team member

By:

Track + Assess + Measure = “House Advantage” by the numbers

• Deliverable

P3 Quality Assurance Requirements

Monitoring

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Outcomes

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Quality Assurance Outcomes

Resource

Management

Process ⦿ Clearly defined⦿ Collaborative⦿ Central location of resources and tools

Performance⦿ Detailed feedback on deliverables ⦿ Communication ⦿ Leaders can pinpoint exactly who

delivers – and who needs improvement

Project ⦿ Transparency of project lifecycle⦿ Easily monitor progress for mitigation of

risks

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Future State

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Future State

Play like a “High Roller” with building blocks

…and by integrating with other systems

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Q & A Blackboard® Reframed for Process, Project and Performance Quality Assurance

⦿ John Giantsidis, Senior Director, Corporate Quality Systems Compliance & Software Integration

⦿ Denise Haynes, Program Manager, Corporate Quality Systems

⦿ Heather L. Hutchens, Blackboard ® System Administrator

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Thank you!Blackboard® Reframed for Process, Project and Performance Quality Assurance

⦿ John Giantsidis, Senior Director, Corporate Quality System Compliance & Software Integrationioannis.x.giantsidis@fmc-na.com

⦿ Denise Haynes, Program Manager, Corporate Quality Systemsdenise.haynes@fmc-na.com

⦿ Heather L. Hutchens, Blackboard® System Administratorhhutch@consultant.comSpecial thanks to Deb Colameta Adjunct Professor , Northeastern University and Kevin Mosher & Kai Kay Lou from Blackboard

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