B&B FRC Parent Satisfaction Survey
description
Transcript of B&B FRC Parent Satisfaction Survey
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B&B FRC Parent Satisfaction SurveyConducted March 2014Presented May 2014
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Overview of Assessment Process•In 2009, CAPC, the Parent Cabinet, CPS
and LPC designed a set of parent satisfaction questions based on the Protective Factors.
•Every 2-3 years, B&B FRCs embark on a project to assess the level of satisfaction experienced by the families currently being served.
•This report summarizes the results of the 2014 Parent Satisfaction Survey.
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Data Source•Parent Satisfaction Survey
▫Offered in English, Spanish, Russian and Hmong
▫Contained 5 point Likert Scale questions as well as qualitative questions
•Surveys were conducted in 4 ways▫Face-to-Face interview (43%)▫Phone interview (17%)▫By family with B&B FRC staff available (23%) ▫By family without B&B FRC staff present (16%)
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Qualitative Responses•Participants had the opportunity to respond to four (4) fill-in questions.
•Categories were identified by reoccurring 10 or more times.
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In a nutshell•Responses Received: 705 (107 less than 2011)
•420 English (22 Russian 7 Hmong) and 285 Spanish
•Ethnicity: 56% Hispanic, 19 % African American, 18 % White, 7 % Asian
•Those surveyed included an equal blend of home visitation and FRC families.
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Cont…•Half had received services for 3-6 months the other half ranged from 6 months-3 years
•90% were female and 10% male•35% were 23-29 and 58% were 30 years old and over
•Over 74% of those surveyed were not first time parents
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Results•Scale questions are presented in order.
▫Tables reflect both English and Spanish responses.
▫Responses are presented in percentages. •Qualitative response questions are presented in aggregate.
•Each question starts with the statement “Since being connected to this FRC…”
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Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
68%
20%
11%
1% 0% 0%
75%
18%
7%
0% 0% 0%
I have developed relationships with people who provide me with support when I need it.
EnglishSpanish
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Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
63%
24%
12%
1% 1% 0%
72%
17%
8%
2% 1% 0%
I know who to contact in the community when I need help.
EnglishSpanish
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Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
77%
17%
5%1% 0% 0%
78%
16%
5%0% 0% 0%
I am more confident in my ability to parent and take care of my child(ren).
EnglishSpanish
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Staff
Help
& Sup
port
FRC/Par
entin
g Clas
ses
Stre
ss R
educ
ing/ S
afety
Net Ser
vices
Resou
rces/R
eferra
ls/Inf
o
Pare
nt Su
ppor
t
NPP Les
sons
/HV
Discipl
ine/C
ommun
icatio
n/Empa
thy
Child D
evelo
pmen
t
Quality
time w
ith ch
ild
Self-C
are/E
mpower
ment
0
50
100
150
200
250
6180
3342
31
133
195
28 24
49
What helped to increase your confidence at a parent?
Confidence
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Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
54%
29%
14%
1% 1% 0%
48%
32%
17%
2% 1% 1%
I am better able to meet my family's basic needs with the resources I have.
EnglishSpanish
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Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
80%
15%
5%0% 0% 0%
74%
22%
4%0% 0% 0%
I have the confidence to stand up for what my fam-liy and children need.
EnglishSpanish
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Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
72%
21%
5%
1% 1% 1%
69%
26%
4%0% 0% 0%
I have improved my parenting skills
EnglishSpanish
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Staff
Help
& Sup
port
FRC/Par
entin
g Clas
ses
Stre
ss R
educ
ing/ S
afety
Net Ser
vices
Resou
rces/R
eferra
ls/Inf
o
Pare
nt Su
ppor
t
NPP Les
sons
/HV
Discipl
ine/C
ommun
icatio
n/Empa
thy
Child D
evelo
pmen
t
Quality
time w
ith ch
ild
Self-C
are/E
mpower
ment
0
50
100
150
200
250
300
25
61
26 24 18
101
255
40 37 31
What helped to improve your parenting skills.
Parenting Skills
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Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
56%
31%
12%
0% 1% 0%
69%
22%
8%
0% 1% 0%
I feel this program has helped me reduce stress in my life.
EnglishSpanish
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Strongly Agree Somewhat Neutral Not Really Strongly Disagree Decline0%
10%
20%
30%
40%
50%
60%
70%
57%
32%
9%
1% 0% 0%
62%
28%
8%
0% 1% 1%
I feel this program is helping me to reach the goals I have set for my family and me.
EnglishSpanish
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Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
78%
16%
6%
0% 1% 0%
78%
16%
5%0% 2% 0%
My ideas and opinions are welcomed and heard in this program.
EnglishSpanish
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Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
88%
9%
3%0% 0% 0%
89%
9%
2% 0% 1% 0%
I feel that the program staff respects me.
EnglishSpanish
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Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
50%
21%18%
2%
6%4%
60%
20%
12%
2%4% 2%
I have learned from and felt supported by other parents in the program.
EnglishSpanish
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Strongly Agree Somewhat Neutral Not Really Strongly Disagree Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
81%
14%
3%0% 0% 2%
81%
14%
1% 1% 0%3%
Overall, what is your level of statisfaction with the programs and services you have received?
EnglishSpanish
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Staff
Suppo
rt & H
elp
FRC/Par
entin
g Clas
ses
Stre
ss R
educ
tion/S
afety
Net
Resou
rces/R
eferra
ls/Inf
o
Pare
nt Su
ppor
t
Lear
ning P
aren
ting S
kills
HV/NPP Les
sons
0
50
100
150
200
250227 224
24
107
65
188
82
What did you like most about being connected to this FRC?
Liked
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Great
Progr
am
Group
s with
Paren
ts & K
ids to
gethe
r
More I
ncen
tives
/Snack
s
More F
RC activ
ities/e
vents
Servi
ces f
or ki
ds ov
er 5
and T
eens
More P
rogr
ams (
Emplo
ymen
t, ESL, N
utritio
n, Hea
lth)
More T
rans
porta
tion
Expa
nd ho
urs/d
ays/l
ocati
ons
Outrea
ch/FRC C
alend
ar
Staff
Dev
elopm
ent/F
acilit
ation
Skills
0
50
100
150
200
250
197
15 12
69
1529
1128 22 25
How can we make our programs better?
Suggestions
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Highlights•Families enjoy interacting and learning from
each other. ▫Learning from and being support by other
parents received one of the lowest quantitative scores, yet it was commented on as one of the most valuable aspects of the program.
▫Families want more opportunities for fun/social interaction at the FRC.
▫They are seeking ways to share their input.▫They want to build on their knowledge with
skills.
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Highlights cont…•Staff are the key to success
▫The thing that parents like the most about being connected to the FRC is the support, help and information provided by the staff.
•NPP is doing the job▫Terms such as Empathy, Take home
assignment, Journaling, Parent-child activities, HV and so on clearly punctuated the positive impact of the program.
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Highlights Cont…•The FRC is the place to be
▫Parenting classes and events hosted by Family Resource Centers are seen as a major asset and are attributed by the majority of parents as the best part of the program.
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Growth Opportunities •I am better able to meet my family's basic
needs with the resources I have. (50%)•I feel this program has helped me reduce
stress in my life. (62%)•I feel this program is helping me to reach
the goals I have set for my family and me. (59%)
•I have learned from and felt supported by other parents in the program. (55%)
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Next Steps•Gather feedback on survey from Meet &
Greet and Parent Cabinet •Develop action plan for top priority areas
as identified by PMOC•Provide data and analysis to funders for
reporting purposes