Medical  Alert  

Bay Alarm Medical

Bay Alarm Medical is one of the longest running companies in the alarm, monitoring and security system device industry having first opened their doors way back in 1946. With over 60 years of experience, Bay Alarm Medical Alert Systems strives to protect the well-being and independence of their clients by providing medical alert services and 24 hour medical alert call centers and staff all year round.

Who Are They?

What Services Do They Offer?

Bay Alarm Medical offers an In-Home Medical Alert device which is their most popular piece of equipment, the In-Home Cellular Medical Alert which doesn’t require a landline, and the Mobile GPS Help Button which can be taken anywhere and still provide help in case of emergency at the touch of a button. They also offer an experienced, caring support staff that is on call all day and all night to answer the calls of their clients should the need for emergency assistance occur.

History As A Company

As a subsidiary of Bay Alarm, Bay Alarm Medical is proud to be a part of a company that has been providing security to thousands of people for almost 7 decades. Their mission statement is, “Bay Alarm Medical’s mission is to provide affordable safety and peace of mind for you and your loved ones”. Their customer service consultants are required to undergo thorough background checks before they can hope to be eligible as an employee and they pride themselves on employing only those who are really interested in helping others and have a sincere desire to make sure the clients are safe and satisfied.

FAQ Page

Their FAQ page is quite lengthy and answers questions both about the Medical Alert Systems that they provide as well as questions regarding ordering procedures, cost and what type of medical alert service is best for certain circumstances. Some of their questions are: •  “What if I lose power?” •  “Can I take it to the mall or in the car?” •  “How will EMS access my home if the door is locked?” •  “Can more than one person be protected at a location?” •  “What happens if something goes wrong with the equipment?”

How Do They Rate With The BBB?

Bay Alarm Company has an A+ rating with the Better Business Bureau and has been an accredited business with them since mid 1968. Though they’ve had 15 complaints filed against them with the BBB in the last 3 years, this is a fairly small number of complaints for how large the company is and how much business they conduct on a daily basis. Bay Alarm Company has closed 5 of the 12 complaints within the past year and is working to resolve the remaining complaints.

What Do Their Services Cost?

Unlike their competitors, Bay Alarm Medical charges less overall if a customer pays for an entire year upfront. For example, their In-Home device is $263.40 per year which averages out to $21.95 per month, but if paid quarterly it’s $74.85 every 3 months ($24.95 on average per month), and monthly payments are $27.95 per month. The In-Home Cellular is $359.40 per year, the Mobile GPS Help Button is $359.40 per year and then a couple of bundling options are available which include the GPS as part of the package. They require no contract and no startup costs for their services.

Additional Website Resources

The website includes lots of additional resources including many videos teaching customers how to install their lock boxes, how to review their products, and videos that offer answers to lots of other commonly asked questions. They also provide a Medical Alert Blog which is written by their staff and contains information on “…educating the public on the importance of medical alert systems, fall prevention and other related topics to enhance the independent lifestyles of the senior community.”

Who Are Their Customers?

Their customers are the family and friends of senior citizens who want to make sure their loved ones are safe and have the opportunity to continue to live as independently as possible as well as the seniors themselves who are looking into how a medical alert device can improve their peace of mind and help them live fuller lives.

What Makes Them Stand Out?

The fact that Bay Alarm Medical has been in business for 60 years makes them really stand out in the industry as a long-lasting provider of medical alert devices and services. They’ve obviously honed their services and stayed consistent in providing well-received products and customer care to remain in business for so long, even when new technologies and developments take place.

Are They On Social Media?

Bay Alarm Medical is quite active on social media with a strong presence on Pinterest, Facebook, Twitter, Google+ and YouTube. Some of their main competitors have a stronger following on many of these channels, but Bay Alarm Medical is consistent and particularly creative with their content. They have created some very original cartoon videos depicting “Grumpy Grandpa” among others, and their Pinterest board hosts a lot of helpful and entertaining pins for their target market (should their audience even use Pinterest which it’s likely that many of them don’t).

Possible Negatives

One potential negative is that Bay Alarm Medical does charge an $80 fee for using their mobile GPS device that can be taken anywhere with the customer. Some companies offer this device for less. It’s a very appealing option for many customers so this isn’t a huge negative by any means.

Ranking With TheBestCompanys.com

TheBestCompanys.com (TBC) ranks Bay Alarm Medical as a solid 8 out of 10 for their long history of service and their helpful products. They don’t offer a lifetime warranty but they offer competitive prices and don’t require any contract for their customers. The activation is free of charge and 24/7 support is always available. There is no user rating for this company with TBC yet.

http://thebestcompanys.com/medical-alert-systems/company/bay-alarm-medical/