Bawinile listening and speaking skills

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    29-Oct-2014
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Transcript of Bawinile listening and speaking skills

  • 1. Bawinile Mafantisi Ntuli 201232300 LISTENING AND SPEAKING

2. Importance Of Listening Listening is the most frequent, perhaps the most important type of on-the-job communication.Listening on the job is not only frequent, it is very important as well.Listening can improve work quality & boost productivity. Poor listening leads to innumerable mistakes because of which letters have to be retyped, meetings rescheduled, shipments rerouted. 3. Four Steps of Listening The listener simply attends to the speaker to hear the message.This depends on the listeners vocabulary, knowledge, experience and so on.At this stage the listener decides what to do with the received information.The listeners response to the message may be in words or in body language 4. Types Of Listening Active listeningSelective listeningEmphatic listeningIgnoring listening 5. Guidelines to speaking and Listening TheFour Major Factorsspeaker 6. Types Of Speaking ImitativeIntensiveResponsiveTransactionalInterpersonalextensive 7. Guidelines to speaking and listening Four Major Factors The Speaker 8. Guidelines to speaking and Listening and Speaking Cont. The Listener 9. Guidelines to speaking and Listening and Speaking Cont. The Message 10. Guidelines to speaking and Listening and Speaking Cont. The Delivery 11. Tips For Speakers Know what you want to sayBe direct to the pointSpeak at a moderate paceLook at the listener in the eye 12. ReferencesBy EstefiCabreraMoralesBy: AnandlihanarBy: Khun KhruBy : BaislrmBy: AsaviskiBy: Manzaneque