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Howcanmycompanygetthecertificate?  Step1:WhatisQS‐9000?  Step2:GapAnalysis  Step3:PlanYourProject  Step4:Training  Step5:Documentation  Step6:Use&ImproveQMS  Step7:InternalAudits  Step8:Registration

Step1:WhatisQS‐9000?

1.  QS‐9000,whichisworldlyacceptedandapplied,isacertificationstandardformotorindustry,whichwasdevelopedbyUSAthethreegiantmotormakers(GM,Ford,Chryslerandtheirwagonproducers).

2.  Issuedin1994.3.  Previously,eachcompanydevelopedtheir

ownexpectationsforsupplierqualitysystemsandthecorrespondingassessmentdocuments.

3.  QS‐9000replacessuchqualitysystemrequirementsasFordQ‐101,Chrysler'sSupplierQualityAssuranceManual,GM'sNAOTargetsforExcellenceandtheTruckManufacturer'squalitysystemmanuals.

4.  ProofofconformancetoQS‐9000iscertification/registrationbyanaccreditedthirdpartysuchasUnderwriter'sLaboratories(UL)ortheAmericanBureauofShipping(ABS).

5.  CompaniesthatbecomeregisteredunderQS‐9000willbeconsideredtohavehigherstandardsandbetterqualityproducts

TheQS‐9000Standard

  Therequirementscovereverythingfromhowyouplanyourprocesses,tohowyoucarrythemout,measurethemandimprovethem.

  Thestandardcallsyourproductionprocesses"ProductRealization".Thisiswhereyouareactuallymakingyourproductordeliveringyourservice.

TheBenefitsoftheStandard

Suppliers System Customers

Marketing Benefits include: • An internationally recognized QMS • Increased opportunities in specific markets •Increased customer satisfaction

Internal Benefits include: •Increased productivity •Less scrap and rework •Increased employee satisfaction • Continual improvement •Increased profits……awareness

3QS9000standardsections

"CustomerSpecificSection"whichcontainssystemrequirementsthatareuniquetoeachautomotiveor

truckmanufacturer.

AdditionalRequirements

adoptedbyallthreeautomakers

ISO9000

&

automotiverequirements(TheISO/TS16949:2002)

ISO‐QMS‐9000?

  ISOistheInternationalOrganizationofStandardization

  ISOisanorganizationthatdevelopsStandardsforuseworldwidetohelpcompaniesplugintotheworldmarket.

  WhenyoubuildyourQualityManagementSystembasedon

  ISO9001:2008,youwillbemanagingyourorganizationasasystemofinterrelatedprocesses.

  Youwillplantheseprocesses;identifyhowtheyrelatetoeachother,setgoals,measuretheprocessesandmakeimprovements.

Step2:GapAnalysis  OLD

 New

Step3:PlanYourProjectQS‐9000Standard(Catalog)

plan • howyouplanyourprocesses

Do • howyoucarrythemout

Check • Measurethem

Act • Actthemandimprove

QM‐ProcessModel

P

D

C

A

criteriaarebasicsofgoodbusinesspractice.Forexample:

  Setqualitygoal  Ensurecustomerrequirementsareunderstoodandmet  Checktheavailabilityofresources  Trainemployees  Controlyourproductionprocesses  Purchasefromsuppliersthatcanprovidequalityproduct  Correctproblemsandmakesuretheydonothappenagain

Youmustmanageprocessesrelatedtoyourcustomerstomakesureyouaredeterminingtheirrequirementsand

meetingthoserequirements.•Identifyrequirements

•Reviewtherequirements

•Establishcustomercommunication

CUSTOMERS

In their requests and habits they clearly differ from eachother!!

6‐Training,HumanResources

  Employeesmustbequalifiedandtrainedforthejobtheyareperforming.

  •Qualificationsandtrainingrequirementshavebeenidentifiedforyourjob.

  •Youneedtocompleteallrequiredtraining.Thismaybeon‐the‐jobtraining,grouptraining,orindividualtraining.

  •Onceyouhavecompletedtraining,theeffectivenessofthetrainingmustbeevaluated.Thisisintheformofaquiz,observationofyourwork,performingtospecificationsorotherwaysofevaluatingyourunderstanding.

Employeesarearesource

5‐TheQualityManagementSystem(QMS)isdocumentedinthe:•QualityPolicy

•  QualityManual(policy,objectives,Managementreview,InternalAudits…………………etc)

•Procedures

•WorkInstructions

•Records

Infrastructureandworkenvironmentmustbesufficienttomakequalityproduct

Thephysicalresourcesneededtomakequalityproductareconsideredinfrastructure:

•Thefacility•Equipment•Layout•Workspace•SupportservicesWorkenvironmentincludesfactorssuchas:

•Heat•Vibration•Noise•Humidity•Light•Cleanliness

HumanareRecoursesTobeinvolved

QMSProceduresFeedback

Step7‐InternalAuditsmeasureandmonitorhowwellthe

QMSisbeingfollowed.

•TellsustheeffectivenessoftheQMS

•AllowsustofixproblemswiththeQMS

•AllowsustomakeimprovementstotheQMS

Congratulation

1‐ManagementResponsibilityOnceManagementhasestablishedtheQualityPolicyandObjectives,theymustcontinuallyimprovetheeffectivenessof

theQMS.Managementwill:

•ReviewtheQualityPolicyandobjectives

•CollectandanalyzedataabouttheperformanceofQMSprocesses

•HoldManagementReviewMeetingstoassessopportunitiesforimprovementandneedforchanges

BUT

2‐ManagementandtheCustomer

Itisuptoeachandeveryemployeetoworktomeetcustomerrequirements.

Managementmustmakesurethatsystemshavebeenestablishedtodetermineandmeetcustomerrequirements.

3‐Yourorganizationmustcontinuetoprovidetheresourcesnecessary:

To1‐maintaintheQMS

2‐improvetheeffectivenessoftheQMS3‐enhancecustomersatisfactionbymeetingrequirements

ContinualImprovement1‐Policy

2‐Objectiveg3‐Internalaudit

4‐Analysisofdata,ex:nonconformity5‐Corrective/preventiveactions

6‐ManagementReview

ThankYou

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