Basics of Business and Professional Communication
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Transcript of Basics of Business and Professional Communication
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COMMUNICATING@ WORK
DAPHNIE S. MONTEVERDE, LPT
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THE IMPORTANCE OF COMMUNICATION
Specialized knowledge alone isn’t enough to guarantee success: communication skills are also vital.
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RANK/ORDER FACTOR/ SKILLS EVALUATED1 ORAL (SPEAKING) COMMUNICATION 2 LISTENING ABILITY3 ENTHUSIASM4 WRITTEN COMMUNICATION SKILLS5 TECHNICAL COMPETENCE6 APPEARANCE7 POISE8 WORK EXPERIENCE9 RESUME
10 SPECIFIC DEGREE HELD11 GRADE POINT AVERAGE12 PART-TIME OR SUMMER EMPLOYMENT13 ACCREDITATION OF PROGRAM14 LEADERSHIP IN CAMPUS/ COMMUNITY ACTIVITIES15 PARTICIPATION IN CAMPUS/ COMMUNITY ACTIVITI16 RECOMMENDATIONS17 SCHOOL ATTENDED
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The most successful graduates shared personality traits that distinguish good communicators: a desire to persuade, and interest in talking and working with other people, and an outgoing, ascendant personality.
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THE PROCESS OF COMMUNICATION
1. SENDER
- person who transmits the message
2. MESSAGE
- is any signal that triggers the response of a receiver (deliberate or unintentional)
3. ENCODING
-choosing certain words or nonverbal methods to send and intentional message
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THE PROCESS OF COMMUNICATION
4. CHANNEL (MEDIUM)
- method used to deliver a message
5. RECEIVER
- any person who notices and attaches some meaning to a message
6. DECODING
-attaching meaning to the word or symbols
7. FEEDBACK
-discernable response of a receiver to a sender’s message
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NOISE
-factors that interfere with the exchange of messages
1. Physical2. Physiological3. Psychological
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NOISE
1. PHYSICAL NOISE
- external sounds that distracts communicators (e.g. smelly cigar, overcrowded room, etc.)
2. PHYSIOLOGICAL NOISE
-(e.g. hearing disorders, illnesses and disabilities, etc.)
3. PSYCHOLOGICAL NOICE
- forces within sender or receiver that interfere with understanding
( egotism, defensiveness, hostility, preoccupied, etc.)
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CONTEXT
Communication is influenced by the context in which it occurs
1. PHYSICAL CONTEXT
-takes place in some settings
Ex.
In the boss’s office
In your work area, with others observing the conversation
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2.SOCIAL CONTEXT
– Refers to the nature of the relationship between the communicators, as well as who is present,.
EX.
You are the same age as your manager, or s/he is fifteen years older (younger) than you.
You and the manager have gotten along in the past, or you have had an ongoing personality conflict with the manager.
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3. CHRONOLOGICAL CONTEXT
– Refers to the way in which time influences interaction
EX.What time of the day is it (first appointment in the morning or just before quitting)?
Is this the busy season?
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4. CULTURAL CONTEXT
– Includes both the organizational and the ethnic and/or national backgrounds of the persons communicating
EX.MEN AND WOMEN
AMERICANS AND JAPANESE
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INVITATION TO INSIGHTThink about a situation you have experienced in which communication went
wrong. Diagnose the problem by finding the parts of the communication process that contributed to the trouble:
1. SENDER:
2. MESSAGE:
3. CHANNEL
4. RECEIVER
5. FEEDBACK
6. NOISE
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Linn Kastan
“The best advice I can give about communicating is to have patience. Know at the start that your ideas won't always be accepted or understood the first time around. Keel calm, and figure a better way to deliver the message. And pay special attention to timing. Your idea may get a response if you barge into someone’s office and demand a hearing; but if you choose a time and place that makes the other more receptive, you just may get through.”