Basic Fax G3 for Service Master

Last Modified: 12/12/2002

Ricoh Europe B.V.Technical Training Centre

Objectives Service Master:

Understands the jargon/terminology on user level Can do hardware installation Can configure/install on user level Can troubleshoot on user level Can print a protocol dump Can determine the firmware version Can do a firmware upgrade Can determine if a problem is related to the base

machine or the interface Knows when to contact a Connectivity Master or

specialist.

Requirements Training materials

2x Group 3 fax machine Operating Instructions Service Manual. Cables

Connection: 2x PSTN

or PABX

Training Materials Technical Training Tool for Fax Technology

CD or PDF file User functions and features Troubleshooting

Presentation: Basic Fax G3 Service Master

Exercises: Basic fax for Service Master

Operating instructions

Service manual

Pre-requisites and Exam Pre-requisites:

No Exam

Multiple choice

Course Overview1. Introduction

2. Functions and Features

3. Installation

4. Options

5. Service Manual

6. Troubleshooting

7. Information Flow

1. Introduction1.1 Basic Functions

1.2 PSTN/PABX

1.3 Different interfaces for fax machines

1. Introduction

1.1 Basic Functions

PSTN(Public SwitchedTelephone Network)

1.1 Introduction>basic functions

1.2 PSTN/PABX PSTN (Public Switched

Telephone Network)

PABX (Private Branch Exchange)

PSTN

PABX

1.2 Introduction > PSTN/PABX

1.3 Different interfaces for fax machines

G3, SG3 V8/V34

Fax Group 4 (ISDN)

NICFAX/PDU

PCFAX

1.3 Introduction > Different interfaces for fax machines

2. Functions and Features Study the document:

User functions and features

2. Functions and Features

2. Functions and Features

Immediate transmission

Memory transmission

Contrast, Resolution, Halftone Mode

Quick Dial, Speed Dial

Groups

Confidential Transmission

Confidential Reception

2. Functions and Features

2. Functions and Features Transfer Request

Polling

Forwarding

ECM

Batch Transmission

Dedicated Transmission Parameters

Programming

2. Functions and Features

2. Functions and Features Language Selection

Date and Time

Telephone Line Type

RTI, CSI, TTI

Your Fax Machine’s Telephone Number

User Parameter Settings

Reports

TCR/Journal

2. Functions and Features

Exercise Please follow the instructions on the exercise

sheet: Basic Fax G3 for Service Master

» Exercise: Functions and features

2. Functions and Features > exercise

3. Installation3.1 Hardware installation

3.2 Connections and Cabling

3.3 Language kit

3.4 Initial Programming

3. Installation

3.1 Hardware installation Product training for Service Master

Operating Instructions

Service Manual

3.1 Installation > Hardware installation

3.2 Connections and Cabling

Connections External telephone Telephone line

Cabling Two-wired pair RJ11 Connector

3.2 Installation > Connections and Cabling

3.3 Language kit

Telephone line cable

Power cord

Operating Instructions Basic features Advanced features

Decal

3.3 Installation > Language kit

3.4 Initial Programming

User Settings Language selection Date and Time Telephone line type RTI, TTI Own telephone number

Service Settings Line type

» Communication mode» Communication port

Dial method» Pulse dialing» Tone dialing

3.4 Installation > Initial Programming

Exercise Please follow the instructions on the exercise

sheet: Basic Fax G3 for Service Master

» Exercise: Installation

3. Installation > exercise

4. Options 4.1 Interfaces

4.2 Functionality

4. Options

4.1 Interfaces ISDN G4 interface

NIC FAX/PDU

G3 interface

PC FAX Expander

Printer interface

Network interface board

4.1 Options > Interfaces

4.2 Functionality Paper feed unit

JBIG unit

Optional Memory

Fax on Demand

Counter

Stamp

4.2 Options > Functionality

5. Service Manual5.1 Service Manual Overview

5.2 Overall Machine Information

5. Service Manual

5.1 Service Manual Overview Overall Machine Information

Detailed Section Descriptions

Installation

Service Tables and Procedures

Preventive Maintenance

Replacement and Adjustment

Troubleshooting

5.1 Service Manual > Service Manual Overview

5.2 Overall Machine Information Specifications

Paper size Supported protocols Etc.

Features list Supported features Required options

Capabilities of programmable items number of speed dials Number of quick dials Etc.

5.2 Service Manual > Overall Machine Information

6. Troubleshooting6.1 Service Mode

6.2 Service level functions

6.3 System Parameter List

6.4 Protocol Dump

6.5 Firmware

6.6 Bit switch programming

6.7 NCU Parameter

6.8 Service RAM Addresses

6.9 Error Messages

6.10 RDS (Remote Diagnostic System)6. Troubleshooting

6. Troubleshooting Study document:

Troubleshooting

6. Troubleshooting

6.1 Service Mode Only for technician

Special code to enter the Service Mode

6.1 Troubleshooting > Service Mode

6.2 Service level functions Bit switch programming

System parameter list

Protocol dump

RAM display/rewrite

NCU parameters

Printer test patterns

Software download

6.2 Troubleshooting > Service level functions

6.3 System Parameter List On the system parameter list:

Counters Firmware Bit switch settings Options User parameter settings

6.3 Troubleshooting > System Parameter List

6.4 Protocol Dump Communication problems

Service Master Print

» How: Service level function» When: Communication problems» Last / all communications

Connectivity Master Read

6.4 Troubleshooting > Protocol Dump

6.5 Firmware Flash Card

Copy Tool

Upload

Download

6.5 Troubleshooting > Firmware

6.6 Bit switch programming Service level functions

Bit switches table

Contact Connectivity Master

Print system parameter list

6.6 Troubleshooting > Bit switch programming

6.7 NCU Parameter Network Control Unit

Interface between fax and PSTN Country specific

Modify NCU parameters RAM address Country Code

NCU parameters System parameter list

6.7 Troubleshooting > NCU Parameter

6.8 Service RAM Addresses Hexadecimal programming

6.8 Troubleshooting > Service RAM Addresses

6.9 Error Messages User

Error message» On display» Indicator» Operating instructions

SC code» Service Call Condition» On display» Indicator» Not explained in operating instructions

Power failure» Report

Communication» Report (on/off by service technician)

6.9 Troubleshooting > Error Messages

6.9 Error Messages Technician only

Bit switches» Automatic error report printout» Error code on error report» Power failure report

Service level function» Error code display» Service monitor report

Service manual» SC codes» Error codes

6.9 Troubleshooting > Error Messages

6.10 RDS Remote Diagnostic System

6.10 Troubleshooting > RDS

Service company PSTN

Exercise Please follow the instructions on the exercise

sheet: Basic Fax G3 for Service Master

» Exercise: Troubleshooting

6. Troubleshooting

7. Information Operating Instructions

Service Manuals

Parts Catalogues

Bulletins

7. Information Flow

Basic Fax G3 for Service Master

END