Basic Survival Student's Book

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    New dition

    B SIC

    lnternational ommunication

    for

    Professional People

    PETER

    VIN Y

    M CMILL N

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      ontents

    hart

    TOPIC UNIT

    COMM

    UNICATION GRAMMAR AREAS CULTURE FILE

    1

    1

    On

    bo

    ard Boarding an airplane;

    to be; location; On an airplane

    nderstanding numbers demonstratives:

    this, that

    2 ln-flight meals

    Requesting an d offering

    please, thanks

    etc. ln-flight meals

    3

    Landing card

    Personal details; form-filling

    to be; present simple; Do you have ...?

    Asking questions

    4 Welcome to the Arriving by air; family relationships imperatives; was (bom); Origins

    l

    .S A present continuous

    5 Baggage in hall ldentifying (baggage) imperatives; warnings; States and provinces

    l

    emonstratives; Which one?

    6 A ri

    de

    downtown Transportation; requesting information

    H

    ow

    much?

    (price);

    Transportation from

    ow

    many?

    (quantity);

    Can I help you?

    airports

    7

    Hotel check-in

    Checking in to a hotel

    Do you / Does it have . ..?

    Hotel reservations

    8 An appointment Making an appointment; time present continuous;

    Appointments

    present continuous future

    9 Breakfast buffet Making requests ; recommending

    There is ... / There are ... ;

    H

    ot

    el b

    re

    akfasts

    countable vs uncountable

    1O Hotel reception Requests; ability; problems

    can ... requests; Language in Canada

    for

    you

    / him /

    her

    Titles

    11

    City guide Describing places; adjectives;

    Home t

    ow

    ns

    location; facts and figures be

    / have

    compareci

    12 Concierge desk Asking for and giving directions

    prepositions of place; instructions

    Spelling

    13 Wrong number Telephone ca

    ll

    s; apologies; present simple: want / wants;

    Phone pads

    asking for repetition

    May I (help you)?

    14 A taxi ride Making change; tipping

    What

    do

    you do?; Where are you going?

    Tips, taxis

    15 lntroductions lntroducing yourself;

    introduction formulas;

    lntroductions

    talking about acquaintances

    greetings and responses

    16 ltineraries Timetables; fixed arrangements going to future; Dates

    present simple (timetable) future

    ••

    17 Visitors Receiving visitors; offering; introductions

    would

    Jike

    go

    ing

    to

    (do) Welcoming

    1

    18 Connections

    Telephoning; recorded information

    fr

    equency adverbs; present simple Phone phrases

    19 Fast food Requesting and paying for food

    / d like .. . ; and / or

    Taxes

    20 Gift store

    Shopping for gifts

    How

    much?;

    How

    o/d? Traveler s checks

    What size?; demonstratives

    21 Small talk Starting conversations; asking about opinions

    possessive pronouns; superlatives Topics of conversation

    22 Routines Routines and habits;

    in

    vitations present simple; frequency;

    Routines

    sequence words

    23 Your company Talking about your work; in charge / responsible for;

    Companies, titles

    ompanies; organizations

    reports to

    24 Lunch Suggesting lunch; ordering lunch; suggestions: Let s / How about ...? Paying

    offering to pay

    offering: Let me I / li

    .

    • Business

    Socializing

    Trave

    i

    Hotels Money • Food

    Drink

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    TOPIC UNIT

    O UNIC TION GR MM R RE  S

    CULTURE FILE

    25 Dealing

    with problems Checking out; hotel problems

    will / won t formulas; time words (urgency) Hotel facilities

    26

    Arrangements

    Making appointments; booking flights

    wil/ / won t future uses; Air travei: hubs and

    Letme ...

    spokes

    27 Meeting people lntroducing others; meeting new people; want / d like + infinitive;

    Friendly names, titles

    formal greetings

    good

    /

    glad

    + infinitive;

    enjoy / look forward to

    +

    -ing form

    28

    About yourself

    Talking

    about yourself; personal history past simple: was / were Degrees

    was bom;

    How

    long?

    29 h o ~ e systems Getting through on the phone; apologies when as a connector;

    Phone systems

    want

    +

    you +

    in

    finitive

    30 Polite inquiries

    Starting conversations;

    past

    simple: had, went; Friendly questions

    asking about the past

    was, were

    3

    Laundry Checking information; asking about laundry

    past simple: took, left, called, to/d,

    put

    Clothes

    32 Directory assistance

    Asking for information; telephone services giving instructions Emergency codes

    33

    Attractions Describing places; asking about plans going

    to

    future

    Attractions

    34 Suggestions Apologizing; suggestions; advice

    modais: should I will; Outside office hours

    Why

    don t

    you ... ? etc

    35 The menu Ordering a meal; describing food

    / d like ...

    /

    li have ... ; What would you like? Food words

    36

    At

    the table

    Receiving food orders; etiquette

    requests: coutd / may / can Starting a meal, toasting

    who / whose; possessive, reflexive

    pronouns; poss. adjectives

    37 lnterests Leisure interests; likes and dislikes

    like / don t like + -ing form;

    Sports

    good

    /

    bad at

    + -ing form

    8

    e-mail e-mail;

    the

    Internet; business messages instructions The Internet

    39

    Sales talk Persuasion; rnaking a sales pitch

    passives; superlatives (biggest); was Brand names

    40 Flightseeing

    Vacations; narrating

    past

    simple narrative;

    Fl

    ightseeing

    regular

    irregular verbs

    4 Let s make a deal Comparing things; business deals past ability: cou/d / couldn t; Business comparisons

    more, less, fewer. comparatives (bigger)

    42 At the airport

    Checking

    in

    for flights; security checks past simple; formu las with

    Standing in line

    present perfect; nane, ai/

    43 Checking

    out

    Hotel check-ou t; using credit cards mixed tense review:

    did

    / will /

    going

    to Minibars

    44

    Yourcabin Describing rooms and facilities tooking forward to hope,

    won t

    Traveling

    by

    sea

    45 Making friends

    Starting conversations; becoming friends so, so

    far

    then; verbs

    of

    perception:

    Question

    in

    tonation

    look, taste

    46

    Souvenirs Shopping and bargaining wou/d /ike; passives; made of made in Bargaining

    47 Good news Giving and receiving n

    ews ask

    I te// (someone)

    to

    do; Reacting

    to

    bad news

    going to / have to / want to / need to

    48

    Goodbye

    Saying goodbye; thanking wi/I / going

    to

    future;

    Goodbyes

    someone for help

    predicting

    Transcripts pages 55-58   Communication Activities

    ps

    59-70 Grammar Files ps.

    7

    - 80  Vocabulary Files ps. 81-83 Culture Files from page 84

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    lntroducing

    the course

    These are the main characters that you re going

    to

    meet in

    the book

    . You re going

    to

    meet other people

    too

    , all

    of

    them

    surviving in Engl ish. Enjoy the course.

    SIMON CH NG

    His name s Simon Chang. He  s

    Canadian. He lives

    in

    Vancouver

    and

    works for Pacific Rim Cruises. He s an

    assistant in

    the

    marketing department.

    nchorogc

    Vancouver •

    • Seattle

    San

    F

    rancisco

    • Denver

    Los ngeles •

    Phoenlx

    Chicago

    .

    PIERRE DUCH MPS

    His name s Pierre Duchamps. He s

    Canadian. He s from Montreal but

    works

    in

    Vancouver. He s

    the

    Beverages

    Manager

    at

    SaveCash

    Sup

    ermarkets.

    Ouebec City

    ontreal

    Toronto • Boston

    e NewYork

    •  tlanta

    San Diego Houst

    on

    EDG RYOUNG

    Ta

    mpa

    • Orlando

    His name s Edgar Young. He s

    American, but he works

    in

    Vancouver

    in

    Canada. He

    works

    f

    or m

    Can

    Mexico City •

    Travei. He s the Sales Director.

    J CK HUDSON

    His name s

    Jack

    Hudson. He s

    American. He lives

    in

    Phoenix, Arizona.

    He works for Absolutely Arizona Mine

    ral

    Waters. He s a sales representat

    ive.

    CECILI GR NT

    Her

    name  s Cecilia Grant. She s

    American. She s from

    Lo

    s Angeles,

    California. She s the Entertainment

    Director

    on the

    acific Rim Voyager

    Uma •

    ogota

    • • Rio de Janeiro

    ão Paulo

    Buenos

    ires

    London •

    Pari

    s •

    Madrid •

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    Wars aw

    thens

    Cairo •

    Moscow

    apeTown

    JOSIE CAMPBELL

    Her name's Josie Campbel

    l.

    She's

    British, but s

    he

    lives in Vancouver

    now. She s an excursions manager

    for Pacific Rim Cruises.

    Beijing

    eool •

    • • Tokyo

    • hanghal

    Bangkok •

    KuaJa Lumpur •

    ingapore

    ALICIA ROMERO

    Hong

    Kong

    Her name's Alicia Romero. She's

    American. She's from San Diego,

    California. She's a photographer.

    She

    works

    for Sagebrush Marketing.

    e T ai Pei

    Osaka

    e Sydney

    Melbourne

    PEARL LI

    Her name's Pearl Li. She's

    Canadian. She's a reception

    clerk at the Columbia

    Towers Hotel

    ín

    Vancouver.

    KENJI NAKAMURA

    His name's Kenji Nakamura. e s

    Japanese-American. He's fr

    om Sa

    n

    Francisco. He's a sports manager.

    He works for Pacific Rim Cruises.

    -

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      elcome

    _____

    .

    ________ .__________

    Welcome to this exciting and practical course for people

    who need English

    for

    work or travei.

    This

    book

    is based around real-life situations, and

    along with the cassettes or CDs, gives you everything you

    need to survive in English. There's a Practice Book too, if

    you want more written work.

    Every page is easy to use and learn from, and gives you

    important new language which you can read, listen to ,

    practice and use. You'll be able to make simple everyday

    conversations, order meals, introduce yourself and others,

    check in to a hotel, have meetings and much, much more

    You

    can access the

    book

    page

    by

    page,

    or

    dip

    into it

    by

    using the topic symbols to find the situations and language

    which you need most. ·

    t

    the back of the book, in addition to the Student CD,

    you 'll find: helpful cu ltural information related to every unit

    (Culture Files); useful vocabulary lists (Vocabulary Files);

    grammar reference and verb charts (Grammar Files); and

    the Communication Activit ies for extra speaking practice.

    You 'll also find additional transcripts for the listenings

    found on both the Student and Class CD.

    Whether you need English for business trips, vacations or

    work with English speakers, this course is right

    for

    you

    Symbols

    Recordings marked with th is symbol are on the

    Class CD/ Cassette only. The numbers indicate the track

    numbers on

    the

    Class CD, e.g. Class CD 1 Track 2.

    [ 1.0ti 6 Recordings marked with this symbol are on

    the Class CD/Cassette

    nd

    on the Student CD found in the

    back of this book. The numbers indicate the track numbers

    on the Class CD, e.g. Class CD 1 Track 6. Transcripts for

    these

    re

    cordings are in the back

    of

    this book.

    Pairwork activities are marked with this symbol.

    lndex of

    topics

    Business

    8 15 17  22   23  26  27 34  38  39 41   46  47

    Socializing

    3

    11

     

    15 21 24

      27  28  30  33 

    36 37

     

    45 48

    Travei

    1 2 3 4   5 6   11   12 14  16   26  33  40  42

    Hotels

    7  9 10 12  13  20  25 31   43  44

    Money

    6  14 19  20  35  43 46

    Food and drink

    2  9  17 

    Communications

    10  13 18 25  29  32 

    34 38

      47

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    On

    board

      Conversation A

    Alicia is

    at

    San Diego lnternational Airport.

    Check-in Clerk: Here s your board

    in

    g pass, ma am.

    Flight CG 186 to Vancouver. Seat 29K. Please be at

    Gate

    11

    at two thirty.

    Alicia: Thank you very much.

    Conversation B

    Alicia is on

    the

    plane.

    Flight Attendant: Good afternoon, ma am.

    What s your seat number?

    Alicia:

    Uh,

    twenty-nine K.

    Flight Attendant: That s on the left side

    of

    the

    ai

    rplan

    e.

    lt  s by the window.

    Alicia: Thank you.

    MS

    . ALICIA

    DIEGO

    4

    Conversation C

    Alicia is near her seat.

    Alicia: Excuse me.

    Yo

    u re

    in

    my seat.

    Man: Sorry?

    Alicia: That s my seat. Twenty-nine

    K.

    Man: Th

    is is

    twenty-eight K.

    Alicia: No,

    it

    isn t.

    Man:

    We ll,

    where is twenty-eight

    K?

    Alicia: That's twenty-eight K there.

    Man: Oh, yes.

    You re right. lt

    is.

    Sorry.

    LEFT CENTER RIGHT

    COUVER

    ª 111111

    E 11111

    ~

    3

    AISLE AISLE

    ~

    t Class

    Y COACH

    Date

    23 MAY

    number Boarding

    tim

    e Seat number

    NOSMOKING ®

    1 ç ? Listen to Conversations A to C. Complete

    Alicia s

    board

    i

    ng pass

    . Then

    practice the

    conversations.

    2 1 05 Listen

    to a different

    recording.

    Complete

    the boarding

    information.

    Flight Number Gate Number

    Seat Number Boarding Time _ _

    Culture

    File GJ On an airplane

    3

    r

    06 Listen to the announcement. Alicia is

    in the

    departure

    lounge.

    Complete

    the

    sentences.

    a First, passengers

    in

    rows hrough

    b Next, passengers in rows hrough

    e Next, passengers in Business Class,

    rows hrough

    d Finally, passengers in First Class,

    rows hrough

    4 Look

    at

    Conversations

    B and C and the

    picture.

    Make more conversations

    with

    these words.

    LANGUAGE BANK

    on the left

    in the center on the right

    straight ahead

    by

    the window in

    the

    middle on the aisle

    -

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    2 ln-flight meals

    [U

    Conversation A

    Hiroshi is Japanese. He

    is on

    a flight from Tokyo

    to Vancouver.

    Flight Attendant:

    Fi

    sh, chicken or vegetarian?

    Hiroshi: What's the fish?

    Attendant: lt's tuna.

    Hiroshi: Chicken, please.

    Attendant: Anything to drink?

    Hiroshi:

    Ye

    s. Water,

    pl

    ease.

    Attendant: Still or sparkling?

    Hiroshi: Sorry, don't understand.

    Attendant: Thi s is Evian . lt's

    sti

    ll. And this is Perrier.

    lt s sparkling .

    Hiroshi: Oh , yes.

    Evi

    an, please.

    Attendant: The

    re

    you go. Enjoy your meal.

    IN FLIGHT

    M NU

    TOKYO - VANCOUVER

    Selection

    of

    drinks from the bar:

    Water: Still or Sparkling

    Soda: Cola, Lemon-Lime, Orange

    Wine: Red {California) I White {British Columbia)

    Mixed salad w ith French dressing

    Chicken. peas rice

    or

    Fresh tuna, new potatoes, sweetcorn

    or

    Vegetarian pasta

    Chocolate cake

    Tea or coffee {regular or decaffeinated)

    1 Complete the notes. Hiroshi is in

    seat

    31 C.

    2 ç :?

    Order

    a meal and a drink. Use the menu and

    the pictures.

    1.oa Conversation B

    Alicia is flying from San Diego to Vancouver.

    Attendant: Tea or coffee?

    Alicia: Coffee, please.

    Attendant: Regular or decaffeinated?

    Alicia: Regular.

    Attendant: Cream and sugar?

    Alicia: Cream, please. No sugar.

    Attendant:

    The

    re

    yo

    u go.

    Alicia:

    Than

    k you.

    Attendant: For you, sir?

    Man: No, thanks. l'm fine.

    Culture File

    2 n flight

    meals

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    ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

    _

    _ -

    . . . . ~

    3 Landing card

    1 19 Conversation A

    Josie Campbell is British. She is on an airplane flying

    from

    Vancouver to San Diego.

    Flight Attendant: Excuse me, ma am. Are you

    an

    American citizen?

    Josie: No. No, l

     m

    not.

    Flight Attendant: Do you have a visa for the United

    States?

    Josie: Y

    es 1

    do.

    Flight Attendant: Can you complete this card? lt s for

    immigration.

    Josie:

    All

    right. Uh, do you have a pen?

    Flight Attendant: No, 1don t. Sorry.

    1 111

    Conversation B

    Josie: Excuse me, do you have a pen?

    Edgar: Yes , 1do.

    Josie: Uh can

    1

    borrow it?

    Edgar: Don t

    yo

    u have one?

    Josie: No.

    Edgar: Huh ...

    all

    right. There you go.

    Josie: Thank you.

    1

    l .

    12 ~ On

    the

    airplane there are

    instructions on

    video

    about the immigration

    form.

    Listen

    to

    the

    instructions, and complete

    the

    U.S. Arrival Record

    with

    true information.

    2

    COMMUNICATION ACTIVITIES

    Student 1 - Go to Communication Activity A

    Student 2 - Goto Communication Activity N

    Culture File 3 Asking questions

    1.11__ _

    Conve

    rsation C

    Josie: Here s your pen back. Thanks.

    Edgar: Are you here

    on

    vacation?

    Josie: No l m not.

    l m

    here on business.

    Edgar: Are you British?

    Josie: Yes

    1

    am, but

    1

    work in Vancouv

    er.

    Edga

    r:

    1 work in Vancouv

    er

    , too.

    Josie: Are you Canadian?

    Edgar: No l

     m an

    American citizen.

    ----==

    1 i

    I m t I

    ''

    ,, I Unitcd tatt 1

    10

    L L - 1 ~ - - - L

    L

    -L

    L L l_J

    '\Jrl1 ' l1'-un.1,..,

    l 53 1qGlf85

    10

    L.L...L. I

    1 1 ,

    lmm1rr.uion Jnd

    ·

    1

    1

    1 1

    ~ i l l u r J h 1 1 1 1 o r i n

    K t

    \r rhaJ Rf Ord

    3

    Which question or questions do the

    replies

    match? Write

    A, B

    or

    C.

    Then

    practice

    Conversation

    C.

    Questions

    A Are you here on vacation?

    B Are you here on business?

    C Why are you going

    to San Diego?

    Replies

    _ _ Yes 1am.

    No, l m not. l m here

    on business.

    No, 1 live in San Diego.

    l

     m

    in college there.

    l  m visiting friends.

    l  m visiting family.

    lt s a business trip.

    l

     m

    not. l

     m

    changing

    planes ther

    e.

    -

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    4 Welcome

    to the

    U S A

    [I .13

    Conversation

    A

    lmmigration Contrai in San

    Diego

    , California.

    Listen and practice in groups

    of

    three.

    lmmigration:

    ... From Taiwan?

    How

    long are you staying?

    Woman: One week.

    lmmigration

    : Fine. Enjoy your stay.

    Guard: Step this way. Please stand

    be

    hind the

    ye

    llow

    line .. . Please stand behind the yellow line ...

    Go

    ahead,

    ma'am. Booth four ... Step this way ...

    lmmigration:

    Good afternoon, ma'am. Your passport,

    please.

    Josie:

    There you go.

    lmmigration:

    How long are you staying in the U.S.A.?

    Josie

    : About

    two

    weeks.

    lmmigration:

    Thank you ... that's it. Welcome

    to

    the

    United States, and en joy your stay.

    }5

    Listen.

    Number the instructions in

    the correct arder

    from

    1 to 7.

    O

    Goto Booth

    fifteen.

    O Then please take

    your

    bags.

    O .Please s

    how your

    passport.

    O Step right up to

    the

    yellow line.

    O Proceed to c

    ustoms co

    ntrai.

    O Please step

    this

    way, s

    ir.

    O

    But

    please stand behind it.

    '

    Culture

    File 4

    Origins

    Jakob Sikorsky

    Grandfather

    b. Warsaw, Poland

    .14 · Conversation B

    Guard: Please pick up your bags, and walk through to

    Customs Contrai .. . Please pick up your bags, and walk

    through

    to

    Customs Contrai ...

    Customs: We lcome

    to

    the United States. Where are you

    traveling from?

    Josie:

    l m

    traveling from Vancouver.

    Customs:

    Are you British?

    Josie:

    Yes,

    1am.

    Customs: My

    grandfather's British He was born in York.

    Do you know York?

    Josie:

    Yes, 1do . lt  s a lovely city.

    Customs:

    Do you have any prohibited items?

    Josie: No,

    1

    don 't.

    Customs:

    OK. Enjoy your slay here.

    Josie: Thank you.

    Look at

    Suzanna s

    family

    tree

    and make

    sentences. Use Vocabulary

    File 3.

    Frankie s

    her

    grandfather. He's ltalian-American.

    He

    was om

    in

    lt

    al

    y

    Maria Suarez

    Grandmother

    T

    b. Monterey, Mexico

    Frankie Rossi lngrid Sven

    so

    n

    Grandfather Grandmother

    b. Milan, ltaly

    T

    . Stockholm Sweden

    J

    akob

    Sikorsky Annie

    Ro

    ss

    i

    Father Mother

    b. Los Angeles

    1

    . New York City

    Suzanna Sikorsky

    b. Chicago

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    5 Baggage in hall

    4

    The

    Baggage

    Hall

    at

    Vancouver lnternational

    Airport

    . Alicia's

    waiting at the

    carousel.

    So

    is

    Jack

    Hudson.

    Alicia: Pardon me.

    Jack:

    Yes?

    Alicia: That

     s

    my bag over there, and

    1

    can't reach it.

    Jack: Which one? This one?

    Alicia: No, not that one. The red one.

    Jack: Phew There you go. lt s heavy

    Alicia: Oh, and those are my suitcases too.

    Jack:

    Which ones?

    Alicia: Those

    two

    blue ones and that aluminum one.

    Jack

    :

    1

    can't reach them ... just a minute.

    Alicia: Please be careful Don't stand on the carousel.

    Jack: Don't worry, ma'am. l'm OK. 1 can get them.

    Alicia

    : Oh, dear. Are you

    all

    right?

    Jack

    : Uh, sure. Are tt

    1ese

    your suitcases?

    Alicia:

    Well,

    no. They aren't. Sorry

    1 Look at the words in red and

    blue

    in the

    conversation Make more conversations with the

    words

    below

    LANGUAGE

    BANK

    this re

    bag

    that blue hard case

    these green

    so

    ft case

    those

    metal case

    black backpack

    brown vanity b

    ox

    gray suitcase

    silver

    /

    LL

    -

    o

    &

    CANADA

    1

    1

    2

    American states and

    Canadian

    provinces have their own flags What colors are

    they? Listen

    to the

    descriptions

    and

    check

    Does your state

    or

    province have

    a

    flag?

    Describe

    it.

    Culture File

    States and

    provinces

    ..

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    6 A ri e owntown

    /1 .18

    4

    Conversation A

    Alicia is at the tourist information booth at

    Vancouver lnternational Airport.

    Alicia: Excuse me ...

    Clerk: Can 1 help you, ma 'am?

    Alicia

    :

    Is

    there a shuttle bus to downtown Vancouver?

    Clerk: Sure. Just go right through those doors. The

    Airport Express stop is right outside.

    Alicia: How much is it?

    Clerk: $12 .50.

    Alicia: Hmm. 1 have a lot of baggage. How much is a

    taxi?

    Clerk: How many bags do you have?

    Alicia: Four.

    Clerk: How many people are there in your party?

    Alicia: Just me. l'm traveling alone.

    Clerk: Well, a taxi

    is

    around _;28.00.

    Alicia: OK. Thank you.

    Clerk:

    You'

    re welcome.

    Jl.19 Conversation B

    Clerk: Can 1help you, sir?

    Hiroshi: Yes. Where can 1 get a taxi downtown?

    Clerk: Right outside the terminal. Just follow the signs.

    Hiroshi: Thank you.

    [ ll Conversation C

    Alicia: Excuse me ...

    Hiroshi:

    Yes?

    Alicia: l'm taking a cab downtown, too. Do you want

    to share the ride?

    Hiroshi: Sorry? 1don 't understand. What do you mean?

    Alicia: We can take a cab and split the fare.

    Hiroshi: What does 'split the fare' mean?

    Alicia: Well,

    1

    can pay half the cab fare, and you can

    pay the other half . fifty

    I

    fifty.

    Hiroshi: That's a great idea. Thank you.

    1

    COMMUNICATION ACTIVITIES

    Student 1 -

    Goto

    Communication Activity B.

    You have the meaning

    of

    the

    blue highlighted word

    s.

    Student 2 Go to Communication Activity O.

    You have the meaning of the pink highlighted w ord s.

    Culture File

    6 ·

    Transportation from airports

    2

    Match.

    a tenth

    a quarter

    a third

    a half

    33.3

    75

    50

    25

    three-quarters 10

    Airport Express - shuttle bus

    to

    major downtown hotels. Every

    30

    minutes. Cost: $12.50 per

    person.

    Taxi - cabs to the downtown

    area are between $25 and $30

    on the meter. (More

    in

    heavy

    traffic.) This is cheaper if there

    are three or four people

    in

    your

    party.

    Airport Limousine - Airlimo has a

    24-hour service to and from

    the airport. Flat rate of $35

    to

    downtown area.

    ' '

    ç ? Ask and answer:

    Public transit buses - take the

    100 Port Coquitlam Centre /

    New Westminster Station bus,

    and transfer at 70th Street

    to

    the

    20

    Vi

    ctoria route.

    $2 to $4 per person.

    a How much

    is

    the Airport Express shuttle bus /

    a taxi / a limo / a public transit bus?

    b How

    mu

    ch

    is

    the Airport Express bus for six

    people?

    e Do the airport buses leave every 15 minutes?

    d Can you

    get

    a limo at night?

    e How many bags

    do

    es Alicia have?

    f How many people are in her party?

    g Where is Hiros

    hi

    going?

    h H

    ow mu

    ch is half the

    ca

    b fare?

    Are taxis more expensive at busy times of day?

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    7 Hotel check-in

    1 21

    Conversation A

    Vancouver -

    Alicia is

    c

    hecking in

    to

    the Columbia

    Towers Hotel. Pearl

    Li

    is

    at

    reception .

    Pearl: Good

    eve

    ning, ma am.

    Alicia: Good evening. 1 want to check in.

    Pearl: Do you _have a reservation?

    Alicia: Yes,

    1

    do .

    Pearl: What name?

    Alicia: Romero . Alicia Romero.

    Pearl:

    Justa

    moment ...

    1 don t

    have your name on the

    comput

    er.

    Alicia:

    Try

    my company. That s Sagebrush Marketing.

    Pearl: Ah, yes.

    1

    have

    it

    here. Sagebrush Marketing, 1276

    Market Street, San Diego. Ms. Romero. A single room

    for five nights.

    Alicia: That s right.

    Pearl:

    A11d lll

    room s reserved on your Visa card?

    Alicia: Yes, it is.

    1 Write

    down:

    Your name / Your company s name / Your company s

    address / A type of

    credit

    car

    d /

    Tod

    ay s date / A

    4-d

    igit

    roam n

    umb

    er

    Then practice Conversation

    A,

    in

    pairs.

    2 1

    1 23

    Listen

    to the

    rest of Edgar s

    conversation

    at

    the

    hotel,

    and

    check .f)

    the

    boxes. What facilities does Edgar s room have?

    Facility

    Yes

    No

    Yes

    No

    King-size bed o o Cable TV o o

    Bath o o ln-room movies o

    o

    Shower

    o

    o

    Minibar

    o

    o

    Internet o o Room safe o o

    connection

    Pearl: Are you paying with that card?

    Alicia

    :

    Yes, 1

    am.

    Pearl:

    _ )K. 1

    ust need you to complete this registration

    card.

    Alicia: Thank you. Uh, sorry, what s the date today?

    Pearl: May 23rd. You re in Room 1631.

    Tu Conver

    sat

    i

    on

    B

    San Diego - Edgar Young is

    check

    ing in to the

    Quantity lnn.

    Edgar

    : Do you have a room for three nights?

    Clerk: Do you have a reservation?

    Edgar: No,

    1

    don t.

    Clerk: l m sorry, si r. We  re nearly full.

    Edgar

    : You

    do

    n t h

    ave

    a room, then?

    Clerk: Well, we have a small room. lt s at the back, right

    over the kitchen ...

    3

    1 23

    ] h Listen

    again. Find tive

    reasons

    why the

    room is not quiet.

    4

    COMMUNICATION ACTIVITIES

    Student 1 -

    Go

    to Communication Activity C

    Student 2 -

    Go

    to Com munication Activity P

    5 çs::? Work

    with

    a different

    student.

    Ask

    and answer

    about the completed registration

    cards

    from

    exercise

    4.

    What s h is) family name? His family name is (Young).

    Culture File

    Hotel reservations

    ..

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    8 n appointment

    Conversation A

    The

    Columb

    ia Towers administration department.

    Jack: Good morning And

    how

    are you today?

    Secretary: Good morning. How can 1help you?

    Jack: Jack Hudson. Absolutely Arizona Mineral Waters.

    Here

     s

    my card. Can

    1

    see the manager?

    Secretary: The Catering Manager?

    Jack: Yes, is he in?

    Secretary: Ms. Alvarez is in. Is she expecting you?

    Jack: Uh , no, she isn't.

    Secretary: So you don 't have an appointment?

    Jack: No, 1don't, bu t ...

    Secretary: Ms. Alvarez is in a meeting.

    Jack:

    1

    can wait

    ...

    Secretary: Sorry. She has appointments

    all day.

    b 5 ° f t . t P f ~

    \ r ; i . o ~ A

    mineral water

    Jack T

    Hudson

    West Coast Representativa

    Suite 543

    The Geronimo Building

    1654

    Van Buren Street

    Phoenix, Arizona '

    Tel

    : (602) 453-0877

    Fax: (602) 453-9821

    E-mail: [email protected]

    Listen

    to

    Conversations

    A

    and

    B.

    Then

    ask and

    answer:

    a Does Jack know the catering manager?

    b Does the catering manager know him ?

    e Is she expecting him?

    d Does he have an appointment?

    e Does she have any appointments today?

    f Does the secretary have Ms. Alvarez's

    appointment diary?

    g Who has it? / Where is it?

    h Is Jack staying

    at

    the Columbia Towers?

    Does Jack have a large expense account?

    j

    Where is he staying?

    k Is the Pioneer an expensive hotel?

    1 Is the Columbia Towers an expensive hotel?

    1.25

    Conversation B

    Jack: Can 1 make an appointme

    nt

    for tomorrow, please?

    Secretary: 1 can't access her appointment diary right

    now. She has it on her laptop. Can 1ca ll you later?

    Jack:

    Uh, sure.

    You

    can leave a message at my hotel.

    Secretary: Where are you stay ing?

    Jack: l m staying al Lhe Pioneer Hotel on Granville Street.

    Secretary: So you aren't staying here?

    Jack: Here? On my expense accoun

    t?

    No way. Are you

    kidding?

    Secretary: Is any time tomorrow OK?

    Jack: Sure. Yes . Any time's OK.

    rT

    dd

    event : : : J subtract event rem

    in

    d 1every 30 mins. I

    Password 1AngelinaA. IToday IThursday 24 May 1View l 24 May to 25 May 1

    1 categorias Hotel bookings ln -company Personal 1

    Thursday May 24

    9 a.m.

    No appointments please

    10

    a.m. Managers meeting 1 O 1

    +

    lunch 1 - 2

    11 a.m.

    12 noon

    1 p.m.

    2p.m. Den t ist: 2:15

    3p.m.

    Video conference: with head office in Toronto

    .m. Mrs Lee: discuss new coffeebar for swimming pool area

    5p .m.

    l r

    evening Meet David

    f 11:i1s club

    Friday May 25

    9a.m.

    10 a.m. Mr. Suzuki. Discuss his daughter s wedding reception (July 3rd)

    11 a.m.

    '

    12 noon

    1 p.m. Lunch: Roger Perrier, From Mineral Waters of France

    2 p.m.

    3p.m. Meeting: Hotel brochure for next year

    4 p.m.

    5 p.m.

    Buffet: H.A.L. Computer lnc. Annual Conference

    evening

    Party: H.A.L. Computer lnc. Annual Contérence

    ç57 Look at the

    screen from Ms.

    Alvarez s

    calendar.

    When can she see Jack Hudson

    tomorrow? Ask and answer about

    her

    day.

    What is she doing t 9 o  clock?

    She 's meeting Tony from Soprano Soda Waters.

    Culture File à ·Appointments

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      ~ ~ ~ ~ ~ ~ ~ ~ ~

    -

     

    -   · e ~ ~ ~

    9

    Breakfast buffet

    l .26 4 Conversation A

    Edgar's in his hotel in San Diego.

    Edgar: Good morning.

    Hostess: Good morning, sir. Table for one?

    Edgar: Please. ln the smoking section.

    Hostess

    : There isn't a smoking section, sir.

    Edgar: Pardon me?

    Hostess

    : There's no smoking

    in

    restaurants

    in

    California,

    sir. Right th is way.

    [ 1.27 if Conversation B

    Waiter: Good morning. l m Juan, and l m your waiter

    for today.

    Tea

    or coffee?

    Edgar: Coffee, please.

    Waiter: Can 1 ecommend our buffet? That's $14.95.

    Coffee's included.

    Edgar:

    Yes,

    that's fine. The buffet.

    Waiter: lt's right over there. Help yourself, and enjoy

    your breakfast.

    1

    l_J .ig

    What hot food

    is

    on Edgar s plate?

    Listen and check

    (.t)

    the boxes.

    O bacon O scrambled eggs

    O fried potatoes O fried eggs

    O hash browns O

    boiled eggs

    O mushrooms o ham

    O

    to

    matoes O sausages

    O English muffins O French toast

    U .28 Conversation e

    Edgar: Excuse me, is there any more milk?

    Waiter: Sure there

    is.

    Coming right up.

    Edgar: Cornflakes ... Cheerios .. . Granol

    a.

    N

    o.

    Are there

    any Rice Krispies?

    Waiter: Aren't there any in the bowl?

    Edgar:

    No

    , there aren't.

    Waiter: Then we don t have any Rice Krispies.

    Edgar: No Rice Krispies 1don' t believe

    it

    Waiter: Sorry. But it

    §

    nine thirty. We serve breakfast

    from six.

    2 1

    .30

    h

    What cold things

    are

    on Edgar s plate?

    Listen and check (.t) the

    boxes.

    O ketchup o salt

    O barbecue sauce O

    peppe

    r

    O maple syrup O French mustard

    O breakfast ro lls O milk

    O English muffin O jam

    3 ç ?

    Ask

    questions about

    Edgar s

    breakfast

    plate, e.g.

    /s there any ketchup? No, there isn t. / Yes, there

    is.

    Are there any fried eggs? No, there aren  t / Yes, there are.

    '

    Culture File 9 Hotel

    breakfasts

    ..

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    1 O Hotel reception

    [ 1 31 Conversation A

    Pearl

    Li

    is the

    Reception Clerk at

    th

    e Columbia

    Towers Hotel in Va

    nc

    ouver.

    Alicia: Can you mail these for me?

    Pearl: Sure. Where to?

    Alicia: U

    h,

    one to France, one to San Diego, two to

    Boston and one

    to

    Toronto, please.

    Pearl: OK, one international, three U.S.A. and one to

    Canada. That's 4.39 altogether.

    Alicia: Here's four fifty.

    Pearl: Thank yo

    u.

    That's eleven cents change.

    @2

    _ Conversation B

    Woman: Can

    1

    leave

    a message for

    Alain

    Charest? H

    e s

    a

    guest here.

    Pe arl : Sure, do you know h

    is

    roam number?

    Woman: Uh, no,

    1

    don 't.

    Pearl: That's OK.

    1

    can find

    it.

    1 Look

    at

    Conve

    rsation A.

    Make conversat

    i

    ons

    with these place names. Guess a p rice.

    lnterna

    tio

    nal: Brazil, The U.K.

    Canada: Ottawa, Quebec U.S.A.: Oallas, ston

    2

    Wr

    ite

    and address a postcard to a friend.

    3 Look at Conversat

    i

    on

    B.

    Make conversations

    with this information:

    Alicia Rome

    ro

    / she / her roam number

    Mr. and Mrs. Steinway / they / their roam number

    [ J 33 Conversation C

    Alain: Good morning. Are there any messages for me?

    Alain Charest. Room 1132.

    Pearl: 1132?

    Yes,

    there's one. There you go.

    Alain: Thanks. And can you fax this for me?

    Pearl:

    Two

    pages, to Montreal,

    (514)

    087-9321?

    Alain: That's right. Can you charge it to my roam?

    Pearl: Of course, M

    r

    Charest.

    34

    _  . C

    onv

    ersation D

    Man: Excuse me, 1 have a problem with my room key.

    Pearl: What's the problem, Mr. Park?

    Man: lt doesn't wo rk.

    1

    can't open the doar.

    Pearl: The black side goes in the slot. Then you swipe it

    slowl

    y.

    Man:

    1

    know. And it doesn't work.

    Pearl: No problem.

    1

    can programa new swipe card

    for you .

    4 Look

    at

    Conversat

    i

    on

    C.

    Make conversations

    wi th this

    information

    :

    fo r us / Mr. and Mrs. Steinway / Room 1819 /

    4 pages / New Yor

    k /

    (212) 974-4377

    5 Look at Conversation D. Make a conversation

    with this

    information

    roam-safe key / safe / blue side / swipe it quickly

    Culture

    File

    10

    ·

    Language

    in Canada,

    Titles

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    11

    City

    guide

    e o o

    4

    t. \ ft :

    e t i ~ ~ h Home A1.noF1 1 f r·nt M.t1I

    city guide to Vancouver

    e

    1 >Wl

    õ

    Horn e

    Hotels Transportation

    Industry

    Entertainment Contact us

    1

    11.35 _ Read the text. Underline words you can t

    pronounce. Then listen and check.

    2

    Describe San Diego

    in

    the sarne way. Use

    th

    is information:

    San Diego / state / California

    more than 220 years o ld (1769)

    population 2.6

    mi

    lli

    on

    2nd city / California

    dry sunny climate

    ocea

    ns

    , mountains, desert

    San Diego Zoo - largest in wo rld

    18 miles / Mexi

    co

    t

    ou

    rism 3rd largest indust ry 1 st = manuf

    actur

    ing,

    2nd =U.S. mi

    li

    tary)

    building - old Spanish Mi

    ss

    ion (San Diego de

    Al

    calá) (1769)

    The

    City of Vancouver, in the province of

    Brit ish Co lumbia, is

    just

    over

    100

    years old

    (1886).

    The population of British Co lumb ia

    is four mi llion, and more than ha lf lives in

    Greater Vancouver.

    t

    is the

    third

    la rgest

    city in Canada.

    I t

    has a beautiful location

    with

    water

    on three sides. Vancouver has a

    mild climate. You can get

    to

    the ocean, the

    beach,

    or

    the mountains very quickly. t is

    only 25 miles from the border with the

    U.S.A. Vancouver is a m

    ajor

    N

    orth-

    American port (the second largest in

    America).

    It s the la

    rges t port on the West

    Coast. It s also a major center of tourism.

    The most famous bu ilding is Canada Place

    (1986).

    Canada Place is

    the

    terminal for

    cruise ships to Alaska .

    Culture File 11 Home towns

    Talk about your town. Ask and answer:

    What s your home

    town?

    Do you live there now?

    What state / province is it in?

    Is it the largest city in the state / province?

    What s the population?

    What s the climate like?

    Is it mild / hot / dry / wet /

    co

    ld?

    Is it near the mountains / desert a river?

    Is it far from the border with another country?

    Is it a center of tourism?

    What industries are there?

    What s the most

    famo

    us building?

    How old is it?

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    12 onc ierge desk

    Peter Grotowski

    works

    on

    the concierge desk

    at

    the Columbia

    Towers Hotel.

    Alicia: Good morning. l m going to the cruise ship terminal.

    Do 1need a taxi?

    Peter: Canada Place? No, ma am. You can walk. lt s not

    far. lt s only about a five-minute walk.

    Alicia:

    Fine.

    Which way is it?

    CANADA PL C

    BO T TERMIN L

    MAR INE

    BUILDING

    e

    CANADIAN

    VISITORS

    INFORMATION

    CHRIST CHURCH

    CATHEDRAL

    WATERFRONT

    CENTRE

    CANADIAN PAC IFIC

    RAILWAY STATION

    óv

    :i-

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    13

    Wrong

    num er

    Luo Conversation A

    Edgar: 321-7844 ...

    Voice: Beauty Salon. This is Tania. May 1help you?

    Edgar: Sorry. Can you repeat that?

    Voice: Beauty Salon. This is

    Tania

    . May 1help you?

    Edgar: 1don't want the Beauty Salon Is this 321-7844?

    Voice: Are you calling f

    ro

    m inside the hotel?

    Edgar:

    Yes.

    Voice: And do you want an outside l

    in

    e?

    Edgar: Of course

    1

    want an outside line 

    Voice: This 32. lt's

    an

    internai number. Press 9 before

    the number for

    an

    outside line.

    1

    çs:

    Look at Conversation A and change the

    blue

    text to

    make similar conversations

    Which internai number does Edgar press for

    these inquiries?

    a He wants a sandwich and coffee.

    b He has some dirty laundry.

    e He wants an airline ticket.

    d He has a

    problem with his shower

    e He wants the police.

    f He wants a haircut.

    g He wants a dinner reservation.

    h He wants the exchange rate

    for

    Canadian dollars

    into U

    .S.

    dollars.

    He wants the hotel Operator.

    Conversation B

    Edgar:

    OK.

    9-321-7844.

    Voice: Hello?

    Edgar: May 1speak

    to

    Ms. Lowe, please?

    Voice: Who?

    Edgar: Ms. Lowe.

    Voice: Who is this?

    Edgar: This is

    Edg

    ar Young. AmCan

    Travei.

    l'm in ...

    Voice: What number

    are

    you calling?

    Edgar: 321 -7844.

    Voice: l'm sorry. You have the wrong number.

    Edgar: Oh Sorry to disturb you.

    Voice: That

    's

    OK.

    t

    ~

    HOTEL OPERATOR

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    14 A taxi ride

    [ 1.

    4

    Conversation A

    Josie Campbell is outside

    her

    hotel

    i

    San Diego.

    Doorman: Are you checking out, ma'am?

    Josie: Yes .

    Doorman: Taxi?

    Josie: Please.

    Doorman: Where are you heading?

    Josie: Downtown.

    3

    _ Conversation B

    Driver: Where to?

    Josie: Pier B on Harbor

    Drive.

    Driver: OK. Are you going on a cruise?

    Josie: 1work on a ship. The

    Pacific Rim Voyager

    Driver: Oh, right. So you'

    re

    a sailor, huh?

    Josie: No, l'm nota sailor

    Driver: What do you do?

    Josie: l'm the Excursions Manager.

    ' Conversation C

    Driver: Th is is it. That s $8.50.

    Josie: Thanks. Here you go.

    Driver: Out of twenty

    ..

    . that's $11.50 change.

    Josie: Just give me $10.00.

    Driver: Thank you. Have a good trip.

    1

    ç ? Look at Conversation B.

    Make

    conversations with

    this

    information:

    Sea World / on Mission Bay

    Here on vacation?

    No. Work at Sea World.

    Tour guide?

    No. Whale trainer.

    Globe Theater / Balboa Park

    Going to see a play?

    No. Work there.

    Actor?

    No. Directo

    r

    Culture File

    14 J

    Tips, taxis.

    2

    Complete these:

    e.g. A quarter anda nickel = ' ' ' ' ' ~ c.e +.s

    a Three quarter

    s

    a dime, and two cents =

    b Four nickels and a dime =

    e A five-dollar bili, four quarters, and a cent

    =

    d A ten-dollar bill, a quarter, and two dimes =

    e Four cents, a nickel, and a quarter =

    f A twenty, a dollar, and three nickels =

    3

    ç ?

    Look

    at Conversation

    C and

    make

    conversations

    .

    Fare: thirty-four dollars ...

    You

    have:

    two

    tw

    enty-dollar bills

    Fa

    re: Sevent

    ee

    n dollars ...

    You have: a twenty-dollar bill

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      5

    lntrodu tions

    1.  5 Conversation A

    Jo

    sie is

    on

    board

    the

    acific

    Rim

    Voyager   She s

    mee

    ting

    her

    new

    boss

    for the first

    time.

    Sailor: Good morning. How may 1help you?

    Josie: Hi. l  m looking for

    Ms.

    Grant s office.

    Sailor: Ms. Grant? Her office

    is

    straight along the hallway

    on the left. lt s number

    104.

    Her name s on the door.

    Josi

    e:

    Thank you.

    Sailor: You re welcome.

    1 2

    THEATER

    MANAGER

    112

    COPY

    ROOM

    You re on the

    stairs

    . Ask

    for dir

    ections to

    the places on the diagram.

    Culture

    File 1S ] lntroductions

    Ma

    tch the

    s

    entences

    :

    Greeting

    ello.

    -1ow

    do you do?

    >

    ease call me

    Tom

    .

    .elcome to Smith lnc.

    So  

    you re the Director.

    3

    ease sit down.

    Response

    OK .. . Tom.

    l m glad to be here.

    Thank you.

    Fine, thanks. And you?

    That s right.

    Hei o.

    Conversation B

    Josie: Good morning ... Ms. Grant?

    Cecília: l m Cecilia Grant. How may

    1

    help you?

    Josie: How do you do. l m Jos ie Campbell. l m the new

    Excursions Manager.

    Cecilia: Good to meet you, J

    osie.

    Take a seat.

    Jo

    sie: Thank you, M

    s.

    Grant.

    [ Conversation C

    Cecília: Please call me Cecil i

    a.

    Josie: OK ... Cecilia. So, you re the Entertainment

    Director.

    Cecíl ia: That s right. Welcome aboard the

    Voyager

    Josie: Thank you. lt  s good to be here.

    Cecília: You re from the

    Pacific Rim Traveler.

    Do you

    know Philip

    Van

    Dorn?

    Josie: Of course. He s the First Officer.

    Cecília: He  s a good friend of mine.

    Say,

    come and see

    your new office. lt s right next door.

    Jo

    sie: Thank you.

    1

      3

    REST

    ROOM

    1 4

    MS.GRANT

    ENTERTAINMENT

    DIRECTOR

    1 5

    EXCURSIONS

    MANAGER

    1 6

    SPORTS

    MANAGER

    1 7

    HEALTH CLUB

    MANAGER

    113

    PERSONNEL

    MANAGER

    T I RS

    OECK 2: SHIP ADMINISTRATI

    ON

    OFFICES

    114

    CATERING

    DIRECTOR

    115

    BARS

    MANAGER

    3

    Put the sentences below in the correct arder,

    then

    practice

    the

    conversation.

    B: Th

    ank you.

    B:

    Of

    course. She works in the Data

    A:

    B:

    A

    A

    B:

    A:

    Processing department.

    She s an old friend

    of

    min

    e.

    Th

    at s

    cor

    rect.

    You  re

    fr

    om the London office, aren t you?

    Do you know Cathy Stokes?

    Oh, really?

    Please have a seat.

    Now make conversations with this information:

    New

    Yo

    rk office / Gloria Manuel / Computer Department

    Washin

    gt

    on factory / Steve Change / Quality Contra i

    Departme

    nt «J9

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    17

    Visitors

    1 51

    _

    ,,,,

    Conversation A

    Simon Chang works

    at

    the Pacific Rim Cruises office

    at

    Canada Place in Vancouver.

    Simon: May 1 help you?

    Alicia:

    Yes,

    thank you. l'm Alicia Romero.

    From San

    Diego.

    Simon: Oh, right

    You

    must be the photographer.

    Alicia: That's right. l'm the photographer from Sagebrush

    Marketing.

    Simon: And you're going to take pictures of the Alaska

    crui

    se

    for the brochure.

    Alicia:

    Yes,

    1am.

    Simon: Well, that's great. Take a seat. l'm Simon Chang.

    l'm M

    r

    Dawson  s assistant. Good to meet you.

    Alicia: Good to meet you too.

    Simon: And welcome to Pacific Rim.

    lemon half 'n' half

    sugar

    coffee

    sweetener cream

    l .52

    Conversation B

    Simon: Can 1get you something to drink?

    Alicia: Uh, yes. Thanks.

    Simon: Would you like coffee, tea or a cold drin

    k?

    Alicia: l'd like tea, please.

    Simon: With milk or lemon?

    Alicia: Lemon, please.

    Simon: Sugar?

    Alicia: No, thanks.

    Simon:

    OK.

    Justa minute. Excuse me. l'm going to make

    the tea. Here's last year's brochure.

    You

    can

    ta

    ke a look

    while you're waiting.

    1 ç: ? Look at Conversation

    A.

    Then role-play the

    conversation replacing some of the expressions

    in

    blue

    with words below.

    3 Match

    the containers to the

    contents

    .

    LANGUAGE BANK

    lntroduce yourself

    l'm Steven Lee.

    My na

    me

    's

    An

    na Garcia.

    state

    your job

    l 'm a sales representative.

    l

    m from

    XY

    Z lncorporated.

    1work for

    We

    st Travei.

    sit down

    Take a chair.

    Please sit

    down.

    Would you like to

    sit th

    ere

    ?

    2

    ç: ? We often

    offer visitors

    a drink. Use

    the

    picture

    above, and role-play Conversation B with different words.

    Which conta

    i

    ners match

    w i

    th more than

    one

    word?

    container

    contents

    packet tea

    pot herb tea

    cup coffee

    jug hot chocolate

    pack milk

    spoonful cream

    jar sugar

    can

    sweet

    n

    low

    '

    Culture File Welcoming

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    18

    Connections

    Questionnaire

    1

    Which of these do you

    use?

    O a telephone

    O a car phone

    O a modem

    O a pay phone

    O a cell phone

    O

    an

    answering machine

    O text messaging

    O a fax machine

    O a caller display

    O a vídeo phone O a phone card O a WAP cell phone

    2 How often do

    you

    use the

    phone?

    O very often O often

    O once

    or

    twice a day

    O occasionally

    O not every

    day

    3 How

    often

    do

    you text on

    the

    phone?

    O very often O sometimes O never

    4 When

    you

    hear an

    answering

    machine,

    do

    you

    leave a

    message?

    O always O sometimes O hardly ever

    5 When

    you

    don t know a number, what do

    you

    prefer to do?

    O look in a phone book

    O check the Web

    O ca ll Directory Assistance

    1 lnterview a partner and complete the

    questionnaire.

    Compare

    the

    answers for

    the

    class.

    2 Edgar

    Young

    is calling from his

    room

    in

    San Diego. Listen to his

    phone

    call.

    Call 1,

    Part

    1.

    Complete the transcript:

    Thank you

    for

    SouthCal Tours. Your call

    is in a call-waiting system. Your call is important to

    Please until one

    of

    our telephone

    operators is

    3 1 54 Call 1, Part 2. What does the

    operator

    say?

    a Thank you for (calling / holding / waiting).

    b How (can / may) 1help you?

    e Please (bear with me / hang on / hold).

    d l m (calling her / trying her extension /

    connecting you).

    Note: a

    ll

    the answers are possible.

    Culture

    File

    1s Phone phrases

    Part 3

    Welcome to the Sprint voice mailbox

    of

    Cathy

    íY y

    de0k

    Lowe . l m not at work right now. Please give your

    name and phone number after

    the

    beep, and 1 

    call you soon. Th

    an

    k you

    for

    contacting me.

    4 l 55 . Call

    1,

    Part

    3.

    Underline the

    differences

    in

    Cathy Lowe s message. Then listen

    again and

    correct

    them.

    5 Edgar

    Young s

    message is

    too

    long for

    the

    answering machine. Write

    a short

    message.

    (The

    phone number of

    the

    Quantity lnn is

    866-

    1414. He s in

    Roam

    213.)

    6

    1

    1 56 _ Call 2.

    Write

    the numbers

    in

    the

    spaces

    .

    a Press for reservations.

    b Press for recorded information.

    e Press for brochures.

    d Press _ _ for

    ot

    her inquiries.

    Write

    an

    answering

    machine

    message

    for

    yourself. Then practice saying i t to a partner.

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    ~ ~

    19 Fast food

    lt  s eleven thirty.

    Jack

    Hudson is at a

    fast-

    food outlet in a mall.

    Server: Next. Yes sir?

    Jack: l d like a Big Burger, please.

    Server: Big Burger. Anything else?

    Jack:

    Yes.

    With fries.

    Server: Regular or large fries?

    Jack: Large.

    Server: Anything to drink?

    Jack: Yeah coffee .

    Server: Is that everything?

    Jack: Yup. That s it.

    Serve

    r:

    OK. That s a Big

    Bu

    rger with a large fries, and

    coffee.

    Jack: Right.

    Server: That s seven ninety-three with the t

    ax.

    JacK: 1here you go.

    Server: Out of twenty. Twelve dollars and seven cents

    change. lt s coming right up.

    1

    ç:5:? Look at the conversation, and

    make

    more

    conversations with the menu.

    2

    1.58

    Listen to Jack and

    the

    server. Then

    answer

    the

    quest

    i

    ons

    :

    a Would he like vanilla or chocolate ice cream?

    b H

    ow

    much is it?

    c What bili does Jack offer the ser

    ve

    r?

    d Can the server make the change?

    e Does Jack have anything smaller?

    3 ç:5:? Use the menu and role-play more

    conversations Use

    the expressions in

    the

    Language Bank.

    616

    ~ U R G U _ + oz

    kin,er

    616

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    20

    Gift store

    9 Conversation A

    Hiroshi is at

    the

    Columbia Towers Hotel

    gift

    store.

    Hiroshi: Excu

    se

    me. How much

    is

    this?

    Sales person: The baseball cap? lt  s 18.95.

    Hiroshi: What size is it?

    Sales person: They're all the sarne. One size fits

    all.

    Hiroshi: That  s

    OK

    .

    1

    Conversations A to C. Underline all the

    quest

    i

    ons

    . What are the answers?

    2 Conversation A. Make conversa tions using

    the Language Bank and

    the

    five items above.

    LANGUAGE BANK

    'How much is this / that?

    How much is this / that one?

    How much is the blue on

    e?

    What size is it? / What sizes do you have?

    More co lors

    light g

    ra

    y

    e

    d

    ar

    k

    gr

    ay

    e

    brown beige

    e

    maroon cream

    e dark blue •

    li

    ght blue

    l1.

    6

    Conversation B

    Hiroshi : How much

    are

    those T-shirts?

    Sales person: Which ones?

    Hiroshi: The dark blue on

    es.

    Sales person: They're twenty-three dollars each.

    Hiroshi: What sizes

    do

    you have?

    Sales person: Small, med ium , large and extra-large. Is it

    for you?

    Hiroshi: No. lt's for my son.

    Sales person: How old is h

    e?

    Hiroshi: Thirteen.

    Sales person:

    1

    suppose medium, then.

    [l.

      f

    Conversation C

    Hiroshi: OK. The cap and the

    T-s

    hirt, then.

    Sales person: That's forty-one ninety-

    fi

    ve together. Forty

    eight sixty-five with the tax.

    Hiroshi:

    Do

    you take traveler's checks?

    Sales person: Sure. Just sign and date

    it. 1

    have a stamp

    with the store name.

    Hiroshi: There you go.

    Sales person: That's one thirty-five change.

    baseball cap, 18.95

    scarves, 25.50 each

    ties, 49.55 each

    T-shirts, 23.00 each

    3 Conversation

    B.

    Make

    conversa tions using

    these phrases. Total

    your

    purchaSes, and

    pay

    with a traveler s check.

    How much are these / those?

    How much are the la

    rg

    e ones?

    Is it for you? No, it's fo r my ...

    father daughter husband wife

    mother brother sister son

    '

    Culture File 20 Traveler's

    checks

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    21 Small talk

    [ 1 :62 · Conversation A

    Alicia

    and Simon are making small talk or social

    conversation , before

    they

    discuss

    work

    .

    Simon: There we go. Two teas.

    Alicia: Which one's min

    e?

    Simon: That one. The one without a spoon. There's sugar

    in mine, but there's no sugar in yours.

    Alicia: Thanks.

    Simon: Be careful , it's hot

    [1.i3 Conversation B

    Simon: Is this your

    fi

    rst visit

    to

    Vancouver?

    Alicia: Yes, it is.

    Simon

    : What do you think of it?

    Alicia: lt's beautiful. Rea

    ll

    y beautiful.

    Simon:

    1agree, but t hen it's my home town

    1 Look at

    Conversatio

    n A.

    Answer the questions

    :

    Which cup is his? Is it

    the

    one with a

    sp

    oon or the

    one

    wi

    thout a spoon? Does she take sugar?

    2

    Look at Conversation

    B.

    Which

    of these are

    good

    topics for

    small

    talk?

    • the city you're in • the weather

    • business

    pr

    oblems • politics

    • your journey

    • food and d rink

    3

    These are

    replies

    to

    What 's

    it

    like? Put (V)

    for

    positive

    replies,

    and

    (X) for negative replies.

    Excellent /

    Not

    very good Not t oo bad

    A long way from the center / Very noisy / Busy

    Full

    Near the airport / Right by

    the

    mall / Fine

    .64

    Conversation C

    Simon:

    Where are you staying?

    Alicia: At the Columbia Towers. Do you know it?

    Simon: Yes, it 's on Granvi

    ll

    e Street. What's it like?

    Alicia: lt's excellent.

    Simon: Good.

    f 1.65

    Conversation D

    Simon: How do you like the weather here?

    Alicia: lt 's fine. Not too hot. San Diego's pretty hot at this

    time of year. Anyhow, is it going to rain? 1want dry

    weather for my p ictures.

    Simon: We get a lot of rain

    in

    the fali and winter.

    December and January are the wettest months. But the

    weather forecast is OK for this week.

    Alicia: Great.

    4 Look at

    Conversation

    C,

    and ma

    ke

    conversat ions about accommodation using:

    Stay & Save Motel / Next to the airport

    Grand Royal Hotel / Near

    th

    e park

    5 Look

    at

    Conversation

    D,

    and

    talk

    abou

    t

    your

    town or city. Use these questions:

    Does

    it

    rain in

    sp

    ring / sum mer /

    fa

    li winter?

    Which is the hottest /

    co

    lde

    st

    / wettest / dr iest month?

    Culture

    File

    2 ·Topics of conversation

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    22 outines

    1 6 i Josie Campbell

    is

    with

    Cecilia

    Grant on

    board

    the Pacific Rim Voyager They're

    discussing

    Josie

    's

    daily

    routine.

    Cecília: So, Josie. Let's go through your da

    ily

    routine.

    1expect it s the sarne as on your last ship.

    Josie: Sure. When do we begin?

    Cecília: At 7:

     

    a.m.

    Fi

    rst, you always speak

    to

    your

    excursions team.

    Josie: OK.

    Cecilia: Then passengers usually meet in the Ship  s

    Theater befo

    re

    they leave the ship - that's thirty minutes

    after we arrive in port.

    Josie: And the excursions normally leave thirty minutes

    later?

    Cecilia: That's right. Next, you always check the buses

    and the passenger

    li

    st.

    Josie: Sure.

    1

    Ask and answer:

    a

    What does Josie

    do

    first?

    b When do the passengers meet?

    c When do the excursions leave?

    d What does she do next?

    e

    What

    do

    es she

    do

    then?

    f

    What

    doe

    s she do in the evenings?

    g

    Is the routine the sarne as her last ship?

    2 COMMUNICATION ACTIVITIES

    Stu

    de

    nt 1 -

    Go

    to Communication Activity F

    St

    ud

    ent 2 -

    Go

    to Communi

    ca

    tion Activity S

    Cecilia: Then, after they leave the sh i

    p,

    you generally

    have time for administrative work.

    Josie: Do 1

    go

    on any excursions?

    Cecília: lf you have time

    You

    usually don't.

    Josie: OK. What about the evenings?

    Cecília: Fina

    lly

    in the evenings you take reservations for

    the next

    day.

    Josie: lt

     s

    not exactly the sarne as

    my

    last ship, but

    it  s similar.

    Cecília: Great Well, the passengers arrive tomorrow

    morning. You're free this evening.

    Josie: Thanks.

    Cecília: Some

    of

    us from the entertainment team are

    going out to dinner. Would you like to come with us?

    You

    can meet everyone in

    an

    informal setting.

    Josie: That's wonderfu

    l.

    Thank you, Cecília.

    3

    Ç ? Ask and answer about daily·routines 

    a

    When

    do yo

    u usually leave home?

    b

    What t ime

    do

    you usually arrive

    at work

    ?

    e

    What do you normally

    do

    first?

    d What do you do next?

    e

    When do you normally have breaks / lunch?

    f What time

    do

    you normally finish

    wo

    rk?

    g

    When

    do yo

    u arrive home?

    Culture File Routines

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    23 Your company

    U Simon

    is

    explaining

    his

    company to Alicia

    .

    Look at

    the

    chart

    and listen to

    their conve

    rs

    ation

    .

    PAC IF IC RIM CRUISES: ORGANIZATION CHA

    RT

    President Sven Hansen

    C.E.O. Patrícia Brooke

    V P. Sales

    Olga lvanov

    Marketing Di rec

    tor

    Dan Burgess

    Reservations Director

    Anna Maria da Silva

    V

    P. O

    pe

    rations

    Michael Perez

    Administration Direct

    or

    Rosa Wong

    Ship

    s

    Ca

    pt

    ains

    Public ity Mana

    ger

    Phil Dawson

    Sales Manager

    Wanda Sikorski

    Catering

    Manager

    Marco Bl anche

    Personnel

    Manager

    Karen Skov

    aveler Voyager Explorer

    1 1 67 Listen again and

    underline

    the

    people Simon talks

    about.

    2 Find a

    bbreviations on

    the

    chart for:

    Chief Executive Officer Vice President

    What

    do

    these abbreviations mean?

    Admin.

    Mn

    g

    r

    Pres.

    3

    Ask

    and answer. Use

    the

    words in the

    Language

    Bank.

    What does Wa

    nd

    a Sikorski do

    She s the Sales Manage

    r

    4 Josie Campbell is the Excursions Manager on

    board

    the Pacific

    Rim

    Voyager Cecília

    Grant

    is

    her

    immediate

    superior,

    and

    she reports

    to the ship s

    captain, Captain

    Carlsson.

    Look at the

    Transcript,

    th

    en

    make sentences about Jo

    sie s

    job

    .

    Entertainme

    nt

    Director

    E

    xc

    ursions

    Manager

    Sports

    Manager

    Theater

    Manager

    5

    Describe

    your job

    in the

    sarne way.

    Culture

    File 23

    ·Companies,

    titles

    LANGUAGE

    BANK

    He s in charge of

    She s responsible for

    l  m

    pub licity

    accounts.

    the Los Angeles office.

    He re

    po

    rts to the Sales Director.

    They

    wo

    rk in the Accounts Department.

    Her boss is the Sports Manager.

    She has

    thr

    ee assistants

    l m one of her secretaries.

    He s my immediate su

    per

    ior

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    25 Dealing with problems

    [

    2 112 _ Conversation A

    Pearl Li is working at the Front Desk at

    the Columbia

    Towers Hotel.

    Man: Excuse me

    Pearl: Yes, sir?

    Man: 1want

    to

    check out. l 'm

    in

    a hurry. 1have a plane to

    catch 

    Pearl: OK, the cashier's desk is right over there . 1

    11

    tell her

    you're in a

    hurry.

    2 13

    _

    Conversation B

    Pearl: Front Desk. This is Pe

    arl

    speaking.

    Phone: 1need someone

    in

    Roam 652 immediately

    shower is running, and it won't stop There's water all

    over the floor

    Pearl: Don't worry, sir. 111 send an engineer right away.

    1 Look

    through

    the conversations, and

    highlight

    the

    offers of help.

    Then

    Sthe equests.

    2

    Student

    1: You re

    a

    guest

    at the hotel.

    You re

    calling the Front Desk. Request

    help in

    these

    situations:

    a The toi let won 't work.

    b There are

    no

    towels in

    your

    roam.

    e You want someone to take your bags to the

    lobby.

    d You're in a hurry.

    You

    want the hotel to prepare

    your bill now, before you come down to

    the

    lobby.

    Student 2: You're the Front Desk Clerk.

    Decide

    who to send. Use

    this

    list:

    room maid / bell captain / engineer / cashier

    L

    Conversation

    c

    Carlos: Maintenance. Carlos speaking.

    Pearl: This

    is

    Pearl

    Li.

    Carlos, will you go up to Roam 652

    right now? lt's urgent.

    Carlos: What's the problem?

    Pearl:

    The shower won't stop.

    Carlos: l'm on my way.

    L2

    os Conversation D

    Pearl: Front Desk. This is Pearl.

    Phone: This

    is

    Roam 552. Will you send someone

    quickly? There's water coming through the ceiling

    Pearl:

    All

    right.

    1 11

    deal with it, ma'am. Front Desk.

    Thi

    s ...

    Phone: l'm in Room 452, and the

    re

    's water ...

    3

    Imagine

    that you are the Front Desk

    Clerk.

    Offer

    help in these situations:

    • l'm checking out after lunch. 1don 't want

    Housekeeping to make up my roam.

    My

    room 's very cold . 1can't turn

    off

    the air

    conditioning.

    • The TV isn't working.

    '

    Culture

    File

    25 Hotel facilities

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    26 Arrangements

    - - - - - - - - - - - - - ·

    [

    io6

    -

    Conversation A

    Jack Hudson

    is

    making some phon

    e calls.

    Pierre: SaveCash Supermarkets. Pierre speaking.

    Jack: Hi, Pierre. This is

    Jack

    Hudson. Absolutely Arizona

    Mineral Waters .

    Pierre: Ah, Jack. Yes, how are you?

    Jack:

    l m fine. l m in town for a couple of

    da

    ys. Can 1

    come and see you?

    Pierre:

    OK

    . l  m pretty busy at the moment. Can you make

    it

    Fr

    iday afternoon?

    Jack:

    Friday afternoon? 1

    11

    be there. What time?

    Pierre: Anytime after four.

    Jack: OK. Does 4: 15 suit you?

    Pierre: Yes, that s OK. 1

     

    see you then.

    1

    Look

    at

    Conversation

    A

    Make a

    conversation with this information:

    Alicia Romero / Sagebrush

    Mar

    keting

    ln

    town

    for two weeks.

    Is Saturday morning OK?

    No

    t before eleven.

    Eleven thirty?

    Underline

    //, will

    and

    won t

    in Conversation B

    Make

    a conversation with this information:

    Vancouver to Denver / Saturday lunch

    1 45 flight

    90

    minutes E

    conomy

    /

    60

    minutes Coach

    No other direct flight on Saturday or Sunday

    Ne

    xt

    flight -

    Monday at

    6:45 a.m

    12 07 Conversation B

    Agent:

    Ali Canada Airlines. Can 1help you?

    Jack: Yes.

    1need a flight from Vancouver

    to

    Phoenix on

    Friday. Do you have

    any seats?

    Agent: Let me see. Yes, 1have one on the 5:30 flight.

    Jack: Five thirty What s the check- in time?

    Agent: One hour Economy. Thirty minutes Business

    Class. W ill you take that?

    Jack: No. 1

    won t

    get

    to

    the airport

    in

    time. When w ill the

    next flight leave?

    Agent: There

    won t

    be another d irect flight on Friday.

    There ll be one on Saturday at the sarne time.

    Jack:

    Fine. 1 11 take it.

    Agent: J

    ust

    let me check. Oh, l

     m sorry,

    that flight s ful

    l.

    San

    Francisco

    All-Canada Airlines

    Partner airlines

    Las Vegas

    Winnipeg

    Phoenix

    San Diego

    3

    8 Listen to the agent describing a

    different route Find answers

    to

    these questions:

    a

    When will

    the

    fligh t leave Vancouver?

    b

    What will the last check-in time be?

    e Where will it stop?

    d What time w ill it

    ar

    rive there?

    e When will the next flight leave?

    f What time

    will it arrive in Phoenix?

    4

    COMMUNIC TION ACTIVITIES

    Student 1 - Goto

    Communication Activity G

    Student 2 - Go to Communication Activity T

    Culture File s· Air travei: hubs and spokes

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    27 Meeting people

    Cecilia Grant is introducing Josie to her new acific

    Rim

    Voyager

    co-workers

    .

    I

    09

    . Conversation A

    Cecilia: Josie, 1want you to meet

    Kenj

    i Nakamura. He's

    the Sports Manage

    r

    Kenji, t

    his

    is Josie, who's in charge

    of excursions.

    Kenji: How do you do, Josie.

    Josie

    : H

    ow do

    you do .

    Kenji: Oh, so you're British.

    Josie: That's right.

    Kenji: Well, it  s good to meet you, Josie.

    Josíe: And you, Ken

    ji.

    Kenji: Everyone calls me

    Ken

    .

    Josie: OK

    ...

    Ke

    n.

    2 10 Conversation B

    Cecilia: And th

    is

    is Britanny Harding. Britanny works in

    your department. She's a tour guide.

    Josie: How do you do, Britanny. l'm Josie Campbell.

    Britanny: Pleased to meet you, Josie.

    Josie: l'm looking forward to working together.

    Britanny: Me too.

    2.11 Conversation C

    Cecilia: Captain Carlsson? M

    ay

    1 ntroduce Josie

    Campbell,

    ou

    r new Excursions Manager?

    Carlsson: l'm glad to meet you, Ms. Campbel l.

    Josie: And l'm glad to m

    ee

    t you, Captain Carlsson.

    Carlsson: Aren't you from the acific

    Rim Traveler?

    Josie: That's right.

    Carlsson:

    We ll

    , 1hope you enjoy working with us.

    Josie: Th

    an

    k you, si

    r

    1 Look at Conversations A to C. Josie meets three

    people. One

    has a similar job, one is her superior,

    and one has a junior job.

    Answer

    the questions:

    a Who has a similar job?

    b Who has a junior job?

    e

    Who

    is

    her

    superior?

    d

    Does

    it change

    the introductions?

    e When do they use

    first

    names?

    2

    Underl

    i

    ne

    the expressions that

    are

    about working

    together in

    the

    future .

    Culture File 1

    27 Friendly names,

    titles

    l i l

    3 ç ?

    Write down

    your name

    and

    job title.

    Exchange

    it with a partner. Go around the room

    introducing

    your

    partner

    to other

    people.

    Don't

    forget to shake hands Vou can use these

    phrases:

    LANGUAGE BANK

    This is ... , and this is .. .

    1want you to meet ... / l 'd like you to meet .. .

    1want to in troduce ... / l'd like to introduce .. .

    Can 1 ntroduce ...? / May 1 ntroduce ...?

    -

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    ..

    28

    About yourself

    2.

    12 Conversation

    A

    All the entertainment staff are on their way to a

    restaurant

    by

    taxi. Ken is sharing

    a

    cab with

    Josie.

    Kenji: OK, Josie. 1know you're British, but that's all Tell

    me about yourself.

    Josie:

    Mmm, right. Well , 1was on the Pacific Rim Traveler

    for

    two

    years ... 1was a tour guide. And .

    ..

    uh, l live

    in

    Vancouver and , uh ... what

    do

    you wan t

    to

    know?

    Kenji: What were you before you were a tour guid

    e?

    Josie:

    Before? 1was a reservat

    io

    ns c lerk with Cunard

    in

    Europe, and before that 1was a student. 1was in co llege

    f

    or

    three years. 1have a degree in t

    ou

    rism.

    1

    Look at Conversation A. Ask and answer:

    a Where was

    Jo

    sie born?

    b

    How

    long was Josie on

    the

    Pacific Rim Trave/er?

    e

    What was

    her job?

    d What was she before that?

    e Where was she a reservations clerk?

    f

    How

    long w

    as

    she in

    co

    llege?

    g Does she have any qualifications?

    2 Look at Conversation

    B.

    Ask and answer:

    a Where

    wa

    s Ken born?

    b What was he before he was a sports

    co

    ach ?

    e Was he an amateur or

    wa

    s he a

    prof

    essional?

    d Was he good? Was he fantastic?

    e

    What

    was his

    job

    last year?

    f

    Was

    he

    in matches

    with

    any

    famous

    tennis

    players?

    [ I IT§

    Conversation

    B

    Josie:

    Come on  lt 's your turn 

    Kenji: Me? 1

    was

    a pro tennis player before this job .

    Josie: You

    were a professional?

    Kenji: Oh, yeah. 1was good,

    pr

    etty good.

    But

    1wasn't

    fantastic . Then 1was a sports coach last year and this

    year

    l m

    the Sports Manager.

    Josie:

    Were y

    ou

    in matches with any of the stars?

    Kenji: Some. 1was

    in

    a lot of tournaments at home.

    Josie:

    Where s home?

    Kenji: San Francisco's my home town. 1was born there.

    My parents still live there.

    3 COMMUNICATION ACTIVITIES

    Student 1 - Go

    to Commun

    ication Activity H

    Student 2 Go to Communication Activity U

    4

    ç5? lnterview a

    partner. Ask

    these

    questions:

    Where were you born?

    Where were you

    at

    school / college?

    Do you have any qualifications?

    What was

    your

    first job?

    How

    long were you in that job?

    What

    was

    your

    next / last job?

    5 ç5? Change partners. Ask your new

    partner

    about their

    first

    partner, e.g.

    Where was she) at school

    What was his) first

    job

    Culture File

    is

    ·

    Degrees

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    29

    Phone systems

    How easy is

    i t

    to get through to people in companies?

    1 DIRECT LINE

    1:r-+-+-+1r

    n some companies,

    departments have their own

    separata phone lines. With

    others, you can dial

    the

    company s number, then

    press the pound sign ( )

    followed

    by

    the extension

    number you require.

    2 TOUCH-TONE PHONES

    ft -+AECORDE

    D

    M

    ENU-+'ft'

    When you get through to

    the company, you hear a

    recorded menu. Listen to

    the example.

    3 VIA THE SWITCHBOARD

    -+-+ ft SWITC

    HB

    OA

    RD-+-+1J'

    When you get through to

    the operator, you ask

    for the

    name, the extension, or the

    name and extension you

    require.

    Questionnaire

    4 VIA THE SWITCHBOARD

    ANO SECRETARY

    -+1rswrrcH

    O RD-+sEcRETARY-+ ft

    Sometimes

    the

    switchboard

    puts you through to a

    secretary or personal

    assistant first.

    1 Would you prefer your own direct line at work? Why? Why not?

    2 Do you always want to speak to people

    who

    call you?

    3 When do you use an answering machine?

    a when you re out

    b when you don t want to be disturbed

    e all the time

    4 Do you always tell the truth to callers? (e.g. Do you ask s

    om

    eone else

    to say you  re out when actually you 

    re

    in?)

    5 Someone has information

    fo

    r you. lt  s important, but it isn t very

    urgent. Would you prefer them to:

    a phone you immediately? b fax?

    e use e-mail? d write a le

    tt

    er?

    6 Do you agree

    or

    disagree with these statements:

    a Phone calls often disturb me when l m busy.

    b 1always stop what l m doing when the phone rings.

    1 e;>: lnterview a partner and complete the

    questionnaire.

    4

    OJL"

    4M

    Listen to Part 3.

    Complete

    the sentences:

    a l m _ _ he s in a meeting. Can 1 take a _ _ ?

    2 [

    15

    Edgar

    is calling

    Simon. Listen

    to Part 1

    of Edgar s phone call, and

    complete

    the sentences.

    Edgar: 1want _ _ speak _ _ Simon Chang, _ _ .

    Operator: _ _ may 1 who s ca lling?

    Edgar: Yes. s Edgar Young _ _

    Am

    Can Travei.

    Operator:

    Thank you, Mr. Young. Please

    3 CI L.4M Listen to Part 2. Answer the questions:

    a What s Simon do ing?

    b Does he want

    to

    speak with Edgar?

    e What are Simon s instructions to the secretary?

    d What d oes the secretary ask the operator to do?

    b C

    an t

    you _ _ him?

    e l  m not.

    d Do you want o call back?

    Ask and

    answer

    :

    Who says the above lines? Where is Edgar?

    Does Simon know this?

    5 Write three things

    vou

    want

    to

    do

    in the nex:t

    week, and three things you want other people to do

    for

    you

    . Ask about your partner s list.

    Culture File 29 · Phone systems

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    3 alite

    inquiries

    i

    a4

    Conversation A

    Simon Chang's boss,

    Mr

    . Dawson, is meeting Alicia

    Romero for the first time. They are in Mr. Dawson's

    office at Pacific Rim Cruises in Vancouver.

    Mr. Dawson: Ah, you must be Ms. Romero. How do you

    do. l'm P

    hil

    Dawson.

    Alicia: Glad to meet yo

    u.

    Please call me Alicia.

    Mr. Dawson:

    Th

    anks, Al icia. Call me Phil. Did you have a

    good flight?

    Alicia:

    Yes,

    1did. lt was fine.

    Mr. Dawson: Was the plane on time?

    Alicia:

    Yes,

    it was right on time.

    1

    Mr. Dawson asks severa questions. He doesn t

    ask because he needs information.

    He's

    trying to

    be

    polite and friendly.

    Underline

    his questions.

    2

    Ask

    and answer:

    a Did Alicia have a good flight?

    b Wa s it on time?

    e Did she have lunch with Mr. Dawson?

    d Who did she have lunch with?

    e Did she have pizza?

    f What did she have?

    2 19 Conversation B

    Mr. Dawson: l'm sorry

    1

    wasn't here this morning.

    1

    was

    on one of our ships. Did you have lunch?

    Alicia: Ye

    s,

    1 had lunch with Simo

    n.

    Mr. Dawson: Where d

    id

    you go?

    Alicia: We went to an ltalian place near the office.

    Mr. Dawson: Yes,

    1

    know it. Was everything OK?

    Alicia:

    Yes,

    thanks. lt was very good.

    Mr. Dawson: Did you have their pizza? They do

    great pizza.

    Alicia: No, 1didn't. 1had the lasagne. lt was O

    K.

    Mr. Dawson: Try the pizza next time Well, Simon

     s

    going

    to look after you during your visit. lf you have é y

    question

    s,

    you can ask me anytime.

    Look at Conversations

    A

    and B, and underline

    ali

    the sentences

    which

    contain a past

    tense.

    4 Ask

    a

    partner these questions:

    What did you have for breakfast?

    When did you have

    lu

    nch?

    Where

    did

    you go for lunch?

    What did you have for lunch?

    Did you go out last weekend?

    Where did you go?

    Did you have a vacation last year?

    Where did you go?

    Culture File .

    30

    Friendly questions

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    31 Laundry

    0

    4'

    Conversation A

    Morning. Edgar Young is at his hotel.

    Edgar: Morni

    ng.

    1 have some laundry

    in

    Roam 213.

    Valet: 213? Did you put a laundry list in the bag?

    Edgar: Yes ,

    1

    did.

    Valet: OK. Somebody will be right up. Leave the bag

    behind the doar.

    LAUNDRY LIST

    San Diego

    ........................

    .AME: ..

    .........

    ..

    ...................................

    NO: ........................

    ti

    cck service required

    Regular (next day 7 p.m.)

    Same-

    day

    servi

    ce

    (Pick up

    by

    8 a.m., return by 7 p.m.)

    Overnight (add 50%)

    EN'S no . of items WOMEN'S no. of items

    rts $6.00 Biouse $6.00

    -shirts

    $4.50

    Dress $7

    .00

    dershorts $3.00 Skirt $6.00

    $6.75

    Nightgown

    $5.25

    $6.50 Slacks $6.75

    orts $4.00 Underwear $3.00

    eatshirts

    $6.00

    Pantyhose

    $2.50

    ks $2.50 Robe $6.50

    her

    OTALS

    Other

    TOTALS

    ecial instructions: .................. ..................................... ..... .............. .

    : the

    li

    st is not completed our

    co

    unt must be accepted . ln case

    loss or damage, liabil ity is limited to ten times the price charged

    •e are not resp

    on

    sible for shrinkage, colar fastness, zippers, or

    icles left in cloth ing.

    est signature: ..... ..................... ......... ...................................... ....... .

    1 Look at Conversation

    B. Then

    ask

    and answer:

    a When did Edgar ca

    ll

    the valet service?

    b Was this too ea

    rl

    y

    or

    too late?

    e What's the last time for same-day service?

    d Did he put a li

    st

    in

    th

    e

    ba

    g?

    e Where did he leave the bag?

    Cuiture

    File 3 JClothes

    2 Look at the laundry

    list.

    Check

    (. ')

    the

    items of

    clothing

    you

    wear

    BELOW

    the wai

    st.

    Underline

    items

    you wear

    ABOVE

    the

    i s t i t m s

    you ear

    a.bove ANO

    bel

    ow the

    waist.

    U1

    4'

    Conversation B

    Evening. Edgar's back in his room.