Basic social media monitoring tools
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Transcript of Basic social media monitoring tools
Social media sessionsListening tools
October 2010
Outline
1. Introduction2. Our process - recap3. Monitoring – why?4. Monitoring – basic tools
Introduction
Welcome to the hand-out version of our training session focusing on social media monitoring and research.
This is a very top line look at some of the tools you can use to keep track of online conversations.
Let’s begin...
How we approach social media
Our process – a quick reminder...
We use a very straightforward process when developing social media activities, whether they are for internal or external audiences.
It starts with listening, and developing a specific picture of what our relevant communities are saying / doing.
Once we know what we are dealing with, we establish the best ways to engage with them, adding value at all times.
Following a specified phase of engagement we’ll analyse the impact we’ve had, taking those learnings and feeding them back into the ongoing cycle.
Listen
Engage
Analyse
Our guiding principles
In our experience, success in the social media space is shaped by four principals:
- Be useful
- Add value
- Never sell
- Respond quickly
If these elements are part of your approach, the communities you operate in are far more likely to follow you, trust you and ultimately, recommend you.
Be useful
Add value
Never sell
Respond quickly
Monitoring – why?
Why listening is important...
Social media platforms connect people with shared interests and passions.
People participate because they have something of value to contribute (in most cases).
They are engaging in conversations and sharing things that their networks are interested in.
If we take the time to see what they are saying / doing, our job is much easier.
We should shape our activity on the people we want to reach.
They are our ‘editors’.
10 reasons why brands listen...
Complaints Compliments
‘Expressed’ needs Competitors
‘Crowd’ sentiment Influencers
Measurement Audits
Crisis / issues Threads / chains
Via top rank marketing blog
A real life example...
“I bought a mattress from Argos based (primarily) on this
Twitter exchange.”
Monitoring – basics
Listening out for?
We want to listen for things like:
- Brand mentions
- Products / services
- People mentions
- Topics / subjects
- Journalists / bloggers
- Comments / views
The great thing is that everyone is providing these insights for free.
Right here, right now.
The basic monitoring toolkit...
Today, we are going to briefly look at some basic free tools you can’t start using straight away for current and prospective clients.
You may be familiar with some of the tools, but each has a role to play if you want to get an overall picture of what is being said / shared.
Let’s go...
Best general snapshot tools
http://www.socialmention.com http://www.addictomatic.com
Uses:
- General / day-to-day
- Audit stage
- Activity monitoring / buzz
Tip:
- Make these the tools the foundation of your listening efforts
Real time Twitter tools
http://www.twazzup.com
Uses:
- Great for Twitter hashtags
- Can identify influencers (basic level)
- Ranks content in order of popularity which is useful
Tip:
- Make the most of the keywords featured in the bottom left corner
Twitter specific
http://search.twitter.com
http://backtweets.com
http://moitter.com
http://tweetreach.com
Uses:
- BackTweets is great to see how often people are tweeting links to a website
- Monitter is great for looking at local buzz, especially when managing an issue
Tip:
- Only use these if Twazzup.com doesn’t go deep enough for your particular search
Blog searching
http://wikio.co.uk
http://blogpulse.com
http://www.technorati.com
Uses:
- Discover blogs by topic / author
- Track published posts and run archive searches
- Get an indication of blog popularity
Tip:
- Search both posts and blogs as results can vary
Forums / blog comments
http://boardtracker.com
Uses:
- Goes beyond blogs and gives you an insight into responses to topics (especially useful for customer insights)
- Gives you a feel for what lengths people will go to in order to be heard
Google tools
http://google.com/
(then search by tool type)
Uses:
- iGoogle is such an easy way to keep track of news, feeds, searches – worth setting up as your home screen dashboard
Bookmarking tools
http://delicious.com
http://ww.evernote.com
Uses:
- Bookmark any page from the web and store it via tags / folders
Contact
Adam VincenziniParatus Communications
http://www.commscorner.com http://twitter.com/AdamVincenzini