Basic NE Corporate Profile2012

28

Click here to load reader

Transcript of Basic NE Corporate Profile2012

Page 1: Basic NE Corporate Profile2012

PAGE 1

NIGHT ELECTRONICS (M) SDN BHD

BETTER SERVICE, BETTER SOLUTION

2012

Page 2: Basic NE Corporate Profile2012

PAGE 2

TITLE PAGE

FOREWORD 1

COMPANY INFORMATION 3

ORGANIZATION STRUCTURE 5

ORGANIZATION CHART 6

BUSINESS ACTIVITIES 7

CORE COMPETENCIES 8

NATIONWIDE SUPPORT 10

PRODUCTS AND SERVICES 18

VALUE-ADDED SERVICES

HELPDESK SYSTEM

WEB-BASED FAULT REPORTING AND

MANAGEMENT SYSTEM

23

25

28

CONCLUSION 34

Page 3: Basic NE Corporate Profile2012

PAGE 3

NIGHT ELECTRONICS (M) SDN BHD was

incorporated in 1996 to provide outsourcing

services in the Information Technology (IT) and

Information & Communication Technology (ICT)

industry to local establishments with priority given to the

Government and Corporate sectors.

From a humble beginning of its initial operations with

less than 10 staff, Night Electronics has expanded

tenfold over the years and today, Night Electronics has

acquired its very own branches nationwide including in

Sabah and Sarawak.

Registered with the Pusat Khidmat Kontraktor (PKK) and

Ministry of Finance (Kementerian Kewangan Malaysia)

with Bumiputra status, Night Electronics (M) Sdn Bhd is

wholly owned and fully operated by bumiputras,

providing services mainly to various Government and

Corporate sectors.

Providing the best in IT & ICT services at a wide range

of budget requirements has always been the main

factor in being chosen to conduct several medium

and large-scale contracts on the supply and

maintenance of computer equipment. As a business-

driven, customer-oriented & engineering-based local

establishment, NIGHT ELECTRONICS (M) SDN BHD truly

understands the locality of our customers’ needs for

technical support and reliable service and we deliver

these needs through our competent and experienced

service professionals. This is very much in tandem with

our mission statement to be the leader in providing

excellent services and technical support nationwide in

the IT/ICT industry in this country.

Our vision is clear and our intention is sincere. Should

our profile and commitment to excel reflects your

perception of a reliable and responsible vendor and/or

sub-contractor, we would invite you to contact us. We

mean business and are ready to serve.

BOARD OF DIRECTORS

Page 4: Basic NE Corporate Profile2012

PAGE 4

Registered Name

NIGHT ELECTRONICS (M) SDN BHD

Date of Incorporation

28th November 1996

Registered Address No. 80-2, Jalan 1 / 27F,

KLSC, Pusat Bandar Wangsa Maju

53300 Kuala Lumpur

Business Address 9A-1, Jalan Pandan Cahaya ½ ,

Pandan Cahaya, 68000 Ampang,

Selangor D.E

Telephone Number

Fax Number

(603)-4270 1020

(603)-4270 3325

Company

Registration

411720D

Number of Capital Authorized: RM 5,000,000.00

Paid-Up: RM 1,200,000.00

Shareholders Ahmad Bin Ismail: 50%

Mohd Azli Bin Osman: 50%

Registration with

Ministry of Finance

357-00050221

Bumiputra Status

Bank Affin Bank Berhad, Bangunan LTAT

Auditors AZLAN AZIZ & PARTNERS (AF 1257)

Chartered Accountants,

Suite 7-3, Wangsa Link,

Jalan Wangsa Delima 10,

Wangsa Maju,

53300 Kuala Lumpur

No. : 03-41491492

Fax : 03-41491497

Page 5: Basic NE Corporate Profile2012

PAGE 5

Page 6: Basic NE Corporate Profile2012

PAGE 6

ENGINEERING

PROJECT MANAGER

(Technical Director)

Mohd Sohaimi Ali

HELPDESKRodziah Bt. Remeli Nurelyana Abd. Wahab Mastura Mahadi Nur Umbrella Jasni

( HELPDESK / INFORMATION ANALYST ) - HQ (On-Site Team)

SYSTEM ENGINEER(HEAD OF ENTERPRISE & SYSTEM

ENGINEERING DIVISION)

Mohamad Shuhada Sabran

NETWORK ENGINEER(HEAD OF CABLING & NETWORK

DIVISION)

Ahmad Daud Ismail

TECHINCAL SPECIALIST(HEAD OF TECHNICAL &

MAINTENANCE SERVICE)

Mohd Asri Bin Yusof

ON

-SIT

E S

UP

PO

RT

TE

AM

CU

RR

EN

T M

AIN

TE

NA

NC

E P

RO

JE

CT

Mohd Azim Ibrahim

Network Technician

Ahmad Azhar Omur

Network Engineer

Mohd Khairi Kahil

Network Technician

Nadzrulhamdi Nek

Zamberi

Network Technician

CA

BL

ING

/ W

IRIN

G IN

ST

AL

LA

TIO

N T

EA

M

\

Mohd Noor Mohidin

Branch Technician, Perak

Mohd Azny Razaly

Branch Technician, Johor

Mohd Adha Ali

Branch Technician, Pahang

Ramzie

Branch Technician, Kedah

AUTHORIZED SERVICE CENTRE

Syed Ahmad Tn. Ngah

Branch Technician, Terengganu

Technical Engineering

Secretary

Suriati Zahari

Mohd Khairuddin

Branch Technician, Kelantan

Yatim Mustapa B. Ramli

Technical Executive

Technical Clerk

Siti Maisarah Bte Mohamad

Tajudin

Loo Yap Kee

Jerantut/Jengka, Pahang

Mohd Yusof Ahmad

Segamat, Johor

Soare Enterprise Sdn Bhd

Kelantan

Wafdi Kamil Yusof

Bentong/Raub, Pahang

Steven Chit

Sandakan, Sabah

SabahSarawak

Semenanjung Malaysia

Richard Wong

Sibu/Sarikei/Bintulu,

Sarawak

Hazimin

Batu Pahat, Johor

Hanafi Abdul Rahman

Limbangan/Labuan,

Sabah

Eric

Tawau, Sabah

Mr. Lai

Lahad Datu, Sabah

Kusimi Computers SB

Kota Kinabaul, Sabah

Mohd Haris Andul

Hamid

Miri, Sarawak

En. Rizal

Labuan, Wilayah

Labuan

Mas Adzry

Kucing, Sarawak

Assistant System Engineer

Mohamad Shuhada Sabran

Assistant System Engineer

Mohd Azneil AS B. Othman

Mohd Azman Mohamad

Network Technician

Kuantan,PAHANG

Kuala Kangsar,PERAK

Kluang, JOHOR

Kota Bharu, KELANTAN

K.Terengganu, TERENGGANU

Jitra, KEDAH

On-Site Support Team

(HEAD OF DESKTOP,

WORKSTATION & NOTEBOOK

DIVISION)

Mohamad Sharif

(HEAD OF PRINTING &

IMAGING DIVISION)

Amirul Bin Isa

HELPDESK SUPPORT

Faizal Riza B. Kassim

LTH

Mohd Mahsos

KSM

Nor Umbrella Bt. Jasmi

KSM

Ahmad Syukri

KSM

Izwan Bin Dahali

DBP

Zainal Ashikin B. Ramli

MP KL

Mohd Azmi Mohd Nor

Technician

Norazam B. Hamdan

Technician

Mohd Fahara B. Abdullah

Technician

Saifulzailani B. Baharom

Technician

Anwar Fikri

Technician

Mohd Hidayat B. Zainal

Technician

Wan Salahuddin

Technician

Syed Faissal Syed Hood

Technician

Mohammad Fairuz B.

Makele

Technician

Mohammad Fairuz B.

Makele

Technician

Mohd Farhan

Technician

Muhamad Azwan

Technician

Ahmad Khairl

Technician

Mohd Adzharul Azlan

Technician

Muhammad Azwan

Technician

Abdul Aziz Mohd Noordin

Technician

Armie Zaiful Shahzanie

Technician

Mohd Ismanizam Ismail

Technician

Muhammad Safarin

Technician

Ahmad Zulkahar

Technician

Mohd Fadil Ariffin

Technician

PREVENTIVE MAINTENANCE

SUPPORT TEAM

Saifulzalani / Mohd Helmi

SUPERVISOR / TEAM LEADER

Nazuan Al Hafiz

Technician

Azhaam Bin Sharif

Technician

Herulazmel B. Miskan

Technician

Mohd Khairul Anuar

Technician

Ahmad Zulkahar

Technician

Mohd Fazli B. Razali

Technician

Kamarrizal Arkmaz

Technician

Nazuan Al Hafiz

Technician

PR

EV

EN

TIV

E M

AIN

TE

NA

NC

E

SU

PP

OR

T T

EA

M

DE

SK

TO

P P

C,W

OR

KS

TA

TIO

N &

NO

TE

BO

OK

DIV

ISIO

N

PR

INT

ING

& IM

AG

ING

DIV

ISIO

N

CARTA ORGANISASI KUMPULAN KERJA TEKNIKAL

BRANCHES

Shahrul Anuar

Network Technician

Aiman Bin Abd Hamid

IWK

Norsuhairy B. Yusof

PPJ

Mohamad Safarin

Technician

Abdul Aziz Mustafar

Technician

Kamarul Akzmar

Technician

Razleme Ramli

Technician

Malahudin Mamat

Technician

Mohd Ardalif

Technician

Mohd Noor Izham

Technician

Muhamad Muinudin

Technician

Mohamad Ridhwan

Technician

Tengku Mohd Rozaimy

Technician

Mohd Syahir

Technician

Khairul Azuar

Technician

Azhaam Bin Sharif

Technician

Mohamad Syafie

Technician

Mohd Izainizazmi

Technician

Ahmad Hariz

Technician

Aizat Afiq

Technician

Alif Ridzuan

Technician

Ahmad Fadzli

Technician

Che Moh Salmi

Technician

Mohd Kamsunt

Technician

Mohd She’ Ma’in

Technician

Kamarulzaman

Technician

Mohd Padluddin

Technician

Mohd Lokman Noor

Technician

Mohd Norizan

Technician

Mohd Suzaire Fazlin

Technician

Mohd Zulkaibie

Technician

Mohd Faizul

Technician

Norhisham Abd Rahman

Technician

Syamsul Bahari

Technician

Izrul Azwan

Technician

Mohd Izwan

Technician

Page 7: Basic NE Corporate Profile2012

PAGE 7

In summary, the main thrusts of Night Electronics (M) Sdn Bhd are in

the areas outlined below:

These are the areas we are capable of providing a wide spectrum of reliable

resources to our customers. We believe in diversity because we believe it builds

a strong foundation, which is of prime importance for the survival and success of

any organizations/establishments in today’s fragile economic situation and

competitive market. As our operation is purely customer-oriented, we deliver

products and services tailored to our customers’ requirement, emphasizing on

cost-effectiveness without compromising customer satisfaction.

Page 8: Basic NE Corporate Profile2012

PAGE 8

With these range of business scopes, we envision Night Electronics grow bigger

to venture into a broader range of opportunities, hence taking up the

challenge of bigger responsibilities. As such, we seek the trust and support

from highly strong and reputable establishments such as yours, to help us

move forward. We have the business experience and the technical know-how;

although small, we are committed and most importantly, we have the reliable

resources which is definitely a plus in a dynamic industry prone to quick changes

with a high mortality rate.

Page 9: Basic NE Corporate Profile2012

PAGE 9

Over the years, as we grow along with the emerging trends in technology, Night

Electronics had developed expertise in System Integration and Project

Management, backed by our Maintenance Service and Technical Support

which has been the primary strength in our operation.

Our emphasis has always been on these three key elements as they go hand

in hand in most IT / ICT-related projects in the government and corporate

sectors.

Page 10: Basic NE Corporate Profile2012

PAGE 10

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

Providing the best in IT & ICT services at a wide range of budget requirements

has always been the main factor in being chosen to conduct several

medium and large-scale contracts on the supply and maintenance of

computer equipment. As a business-driven, customer-oriented &

engineering-based local establishment, Our Company truly understands the

locality of our customers’ needs for technical support and reliable service

and we deliver these needs through our competent and experienced service

professionals. This is very much in tandem with our mission statement to be

the leader in providing excellent services and technical support nationwide in

the IT/ICT industry in this country. Our vision is clear and our intention is sincere.

Should our profile and commitment to excel reflects your perception of a

reliable and responsible vendor and/or sub-contractor, we would invite you

to contact us. We mean business and are ready to serve. Listed below is our

customer reference with previous and current project:

Page 11: Basic NE Corporate Profile2012

PAGE 11

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

BBrraanncchheess && SSeerrvviiccee CCeennttrreess

Due to the growing demand for nationwide service coverage in the

Government and Corporate sectors, Night Electronics (M) Sdn Bhd had

acquired its very own branches nationwide including in Sabah & Sarawak.

As our operation is mainly service-oriented, we believe that response time is

the key element to minimize downtime of equipment upon breakdown.

As a continuous effort to improvise our maintenance service level, we

have also appointed several agents as our service centres to extent our

coverage further to certain localized, remote areas. With our nationwide

branches and service centres strategically located as depicted below, our

customers can rest assured with our prompt response.

NIGHT ELECTRONICS (M) SDN BHD NATIONWIDE SUPPORT CHART

Page 12: Basic NE Corporate Profile2012

PAGE 12

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

LIST OF NIGHT ELECTRONICS BRANCHES

NO LOCATION AND ADRRESS CONTACT NO

1. IBU PEJABAT

NIGHT ELECTRONICS ( M) SDN.BHD

NO 9A JLN PANDAN CAHAYA ½

PANDAN CAHAYA

68000 AMPANG

SELANGOR

http://www.ne.com.my

TEL: 603- 42701020

FAX: 603-42703325

2. PAHANG

3/1326 KG. MASJID BESERAH,

KUANTAN, PAHANG

(MOHD ADHA ALI)

Email : [email protected]

A31,TAMAN LKNP, PRAMU JAYA,

26600 PEKAN PAHANG

(AHMAD SOBRI B. ABD KADIR)

Email : [email protected]

No.76,JALAN TJ8,TAMAN TEMERLOH

JAYA,28000 TEMERLOH PAHANG

(SHAHRIN BIN SULAIMAN)

Email : [email protected]

H/P: 012- 9394766

FAX: 09-5444602

H/P: 019-2626869

H/P: 019-2410130

3. JOHOR

NO 352 JALAN CEKAL 4,

BANDAR GUNUNG LAMBAK, JOHOR

(MOHD AZNY RAZALI)

Email : [email protected]

H/P: 013-7374722

FAX: 07-7891810

4. KEDAH

NO 23A, JALAN PESONA 1,

TAMAN PESONA,

06250 ALOR SETAR KEDAH

(AZIZ BIN MUSTAFA)

Email [email protected]

H/P: 012-2700458

Page 13: Basic NE Corporate Profile2012

PAGE 13

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

5 PERAK

NO 5, JALAN BUNGA RAYA 15,

TAMAN BUNGA RAYA,

33000 KUALA KANGSAR, PERAK

(MOHD HIDAYAT BIN ZAINAL ABIDIN)

Email : [email protected]

TEL: 05-7773871

H/P : 013-3462391

6. MELAKA

LOT 64 (2) JALAN CENDAWAN,

JALAN KANDANG, KANDANG,

75460 Melaka

(NORAZAM BIN HAMDAN)

Email : [email protected]

H/P : 017-754 0312

7 SARAWAK

No. 86A, Lorong 4H,

Taman Malehah,

93050 Kucing, Sarawak

(MAS ADZRY BIN SUHAILI)

Email : [email protected]

H/P : 012-8822832

8 KELANTAN

NO 6A, JALAN RAJA DEWA HILIR,

15150 TELIPOT, KOTA BHARU,

KELANTAN

(MUHAMMAD MUINUDDIN BIN ABD AZIZ)

Email : [email protected]

H/P: 013-3459711

9 TERENGGANU

LOT 7059, KAMPUNG ALOR BELUKAR

JAMBU, MUKIM PENGADANG BULOH,

21070 KUALA TERENGGANU

TERENGGANU DARUL IMAN

(ARMIE ZAIFUL B MUHAMAD)

Email : [email protected]

H/P : 013-3906865

SABAH

NO 41, TECK GUAN VILLA,

LORONG TUPAI 2 MILES 3.5,

JALAN PENAMPANG,

88300 KOTA KINABALU,

SABAH.

(MR YEE,

KANET,

ZAINUDDIN)

Email : [email protected]

TEL: 088-234586

FAX: 088-235546

H/P : 016-2173488

H/P : 016-8301083

H/P : 019-5322235

Page 14: Basic NE Corporate Profile2012

PAGE 14

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

LIST OF NIGHT ELECTRONICS SERVICE CENTRE

NO LOCATION AND ADDRESS CONTACT INFO

1. JERANTUT/JENGKA

COMPHOUSE SALES & SERVICES

LOT 1752/5 JALAN KUANTAN

27000 JERANTUT, PAHANG

(LOO YAP KEE)

Email : [email protected]

H/P: 019-9192390

TEL/FAX: 09-2672390

2. LANGKAWI

ALPHASONIC COMPUTER WORLD

No. 167-D,KM 2

Kelibang, 07000

Kuah, Langkawi

Kedah Darul Aman

Email : [email protected]

H/P: 019-4790994

TEL/FAX: 04-9662643

3 PULAU PENANG

No 945 N/DO/B,

Jalan Permatang Bendahari

Permatang Tok Labu,

13110 Penaga,

Pulau Pinang

Email : [email protected]

H/P: 017-4859635

TEL : 04-5794710

4. SEGAMAT

PUSAT TEKNOLOGI JAYA PELANGI

SB,

NO 6 JALAN EMAS,

TAMAN BATU HAMPAR,

85000 SEGAMAT, JOHOR

(MOHD YUSOF AHMAD,

ZAMUA,

ISKANDAR)

Email : [email protected]

TEL : 07-9324239

07-9322239

FAX: 07-9325339

H/P : 013-7700239

H/P : 012-7247419

H/P : 013-7333030

Page 15: Basic NE Corporate Profile2012

PAGE 15

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

5 KELANTAN

SOARE ENTERPRISE SDN BHD

LOT 879,

LORONG CALTEX MUKIM CHICHA,

BATU 5 ½ JALAN PASIR PUTEH

16150 KOTA BHARU

KELANTAN

Email : [email protected]

TEL : 09-7645145

H/P : 013-9142312

H/P : 012-9517006

6 BENTONG/RAUB

SISTEM KOMPUTER MALTRA

A3-A4 AKED MARA,

28700 BENTONG, PAHANT

(WAFDI KAMIL YUSUFF)

Email : [email protected]

TEL: 09-2227578

FAX: 09-2211186

H/P : 019-2402502

7 SANDAKAN

SIGMA KOMPUTER

LOT 91 BLOK L,

BANDAR PASARAYA MILE 4,

W.D.T NO 479,

90009 SANDAKAN, SABAH

(STEVEN CHIT,

IVY CHIT)

Email : [email protected]

TEL: 089-215050 (JULIA)

FAX: 089-211307

H/P : 016-8101602

H/P : 016-8101601

8 LIMBANGAN / LABUAN

PRECISE TECHNOLOGY

16 TINGKAT 1 BANGUNAN AKED

MARA

PETI SURAT 735

98700 LIMBANGAN SARAWAK.

(HANAFI ABD RAHMAN,

ROSLAN ABD RAHMAN)

Email : [email protected] /

[email protected]

TEL: 085-211220 / 214240

FAX: 085-211220

H/P : 013-8347457

H/P : 016-8413126

9 MIRI

HALINET LINK COM

LOT 430 JALAN BENDAHARA

98000 MIRI, SARAWAK

(MOHD HARIS ABD HAMID,

CHARLES)

Email : haris@halinet_link.com

TEL: 085-424661

FAX: 085-411662

H/P : 019-2451777

H/P : 013-5705708

Page 16: Basic NE Corporate Profile2012

PAGE 16

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

10 TAWAU

KUSIMI BRANCHES

TB 577, GROUND & 1ST FLOOR,

BLOCK D, TACOLN COMMERCIAL

COMPLEX, JALAN HAJI KARIM,

PO BOX 60591, 91015 TAWAU,

SABAH

(NOR & MR CHONG)

Email : [email protected]

TEL: 089-767888

FAX: 089-761323

11 LAHAT DATU

KUSIMI BRANCHES

(MR LAI)

TEL: 082-647278

H/P : 012-8185643

12 BATU PAHAT

HAZ & RAZ RESOURCES SDN BHD,

NO 8, JALAN DELIMA, TAMAN

PANTAI,

83000 BATU PAHAT, JOHOR

(HAZIMIN)

Email : [email protected]

FAX : 07-4328997

H/P: 019-3365466

13 SETIAWAN

No 152, Fasa 3G, Jalan SM 5A/12

32040 Sri Manjung,

Perak Darul Ridzuan

(MOHD AISAMUDDIN B AZMI)

Email:

[email protected]

TEL : 05-6884577

H/P: 017-2410935

14 SIBU, SARIKEI & BINTULU

COMPUTER WORLD CENTRE

M & N SUPPLY & SERVICES,

14 2ND FLOOR PUSAT PEDADA,

JALAN PEDADA, 96000 SIBU,

SARAWAK

(RICHARD WONG / RITA LAI)

Email : [email protected]

TEL: 084-343928

FAX: 084-344928

H/P : 019-8878479

Page 17: Basic NE Corporate Profile2012

PAGE 17

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

We recognise that the strength of any company, especially a service

company, lies through the competencies of its people. In our attempt to

maintain customer satisfaction in our services, our principals and staff has

been specifically chosen to form a team of highly dedicated skilled

professionals.

THIRD PARTY COMPUTER MAINTENANCE SERVICE PROVIDER

Our maintenance service team is highly trained and skilled to provide

excellent services in the following areas:

Technical Support

Maintenance of all leading brands of computer hardware

and peripherals including NEC, HP, EPSON, ACER, LENOVO,

DELL, PRINTRONIX, TOSHIBA, IBM, etc

Warranty Services, Preventive Maintenance and Remedial

Maintenance.

On-site Ad-Hoc service calls to rectify hardware faults.

Maintenance contracts for service and repair after warranty

periods.

Software support for Operating System, application software,

Web Development.

Page 18: Basic NE Corporate Profile2012

PAGE 18

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

SYSTEM INTEGRATOR AND VALUE-ADDED RESELLER

Network Services

Network design, implementation, management and

maintenance.

Novell Network Solutions.

Microsoft Network Solutions.

Remote Networking Solutions.

Wide Area Networking Solutions. ( WAN )

Internal/UTP Wiring & Equipment Installation (LAN )

Integration between Microsoft / Novell / Unix.

Fibre Optic & Copper Pulling/Jointing/Stretching

MDF Room Preparation

Internal/External Wiring for Telecommunication Cable.

Page 19: Basic NE Corporate Profile2012

PAGE 19

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

PC Hardware, Printers and Peripherals

Authorized Reseller for HP, NEC, LENOVO, OKI, CANON,

EPSON IBM and Dell.

Provider of leading brands of printers and peripherals.

Provider of networking and data communications products.

Provider of Q Management System

Page 20: Basic NE Corporate Profile2012

PAGE 20

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

Access System / Surveillance

Castle Door Access and Time Clocking/Attendance System

MicroEngine Door Access System

Integrated CCTV and Surveillance System

Queue Management System / Electronic Message Board

Queue Management System, Electronic Message Board,

Electronic Currency Exchange Board

Software Development Unit

On a consultation basis, we are able to perform the full

spectrum of user requirement studies, feasibility studies,

functional specifications, system design, systems development

and systems implementation.

Page 21: Basic NE Corporate Profile2012

PAGE 21

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

With its vision set on to provide clients with satisfaction and service

efficiency, Night Electronics had launched its very own On-Line

Helpdesk System to manage fault notifications from customers very

systematically. We entertain when it comes to providing our clients with

the best value and quality in services.

The On-Line Helpdesk System is a combination of our Helpdesk System

and our “Web-Based Fault Reporting and Management System” which

serves as the driving force in the core operation of the company. We

incorporate all means of communication available today to notify our

field service personnel, branch personnel and service agents at various

locations on equipment faults. With this On-Line Helpdesk System, we

ensure that our customers’ needs for technical support services are

attended to promptly as depicted below.

Page 22: Basic NE Corporate Profile2012

PAGE 22

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

Delivering a reliable and responsive maintenance service has always been

our key emphasis in our business operation, which drives us to provide our

customers with an efficient Helpdesk System to manage and monitor

equipment breakdown, from which fault notifications from our customers

are channelled down to our Technical Support team and Branches

promptly and efficiently. The structure of our Helpdesk System and

technical support team is depicted below.

We offer several modes to our customers for notifying our Helpdesk on

equipment fault as follows:

1. via Service Hotline: (03) 4270 1020

2. via Fax transmission: (03) 4270 3325

3. via Internet: http\\: www.ne.com.my

4. via E-mail: [email protected]

Page 23: Basic NE Corporate Profile2012

PAGE 23

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

Page 24: Basic NE Corporate Profile2012

PAGE 24

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

Complementing to the Helpdesk System described above is our “Web-

Based Fault Reporting and Management System”. Night Electronics

currently has a website on the internet at www.ne.com.my through

which our Web-Based Fault Reporting and Management System can be

accessed by our Helpdesk, our service personnel, our branches/service

centers as well as our customers. Since implemented, our Web-Based

Fault Reporting And Management System has played a vital role in the

efficiency of our maintenance services. Night Electronics main

homepage is depicted below.

Page 25: Basic NE Corporate Profile2012

PAGE 25

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

Incorporating the Web Hosting technology, our “Web-Based Fault

Reporting and Management System” hosts a large database of our

customers records on maintenance and is constantly monitored and

updated by our Helpdesk System personnel. Customers who have

business relations or maintenance agreement with Night Electronics are

assigned an account through a User ID and password to access into our

Web-Based Fault Reporting And Management System. Fault reporting

can be done over-the-web and notifications of equipment fault are

channeled to our Helpdesk System instantaneously in real time.

Customers can also monitor fault status and view maintenance records

with detailed particulars as shown on the following page:

Page 26: Basic NE Corporate Profile2012

PAGE 26

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

* Note: Upon login, CUSTOMERS will be able to view records for their organizations only and not

for other customers. This is to ensure that our customers’ records are kept confidential.

Once logged-in into the system, our customers can perform the

following:

1. “on-line” fault reporting by keying in fault details in the “virtual”

forms provided in the system.

2. Monitor fault status

3. Generate customized Fault Report

In addition, our customers can “zoom-in” further to view detail

particulars of each equipment fault and even generate a report

summary for record purposes. The following web page depicts the

detailed particulars of equipment fault.

Page 27: Basic NE Corporate Profile2012

PAGE 27

NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my

(411720-D)

This Web-Based Fault Reporting and Management System is provided to

all our customers that make purchases of computer equipment through

Night Electronics and most importantly to customers who subscribe to

either our Ad-Hoc or Contractual Maintenance Service Packages, at no

extra costs to our customers.

Indeed, this Web-Based Fault Reporting and Management System serves

as a bulletin board to our customers through which fault notifications

can be done 24 hours a day, 7 days a week from any locations

accessible to the world wide web. .

Page 28: Basic NE Corporate Profile2012

PPPAAAGGGEEE 333000

With a collaborative integration of experience in

management and technical expertise as well as our relentless

pursuit for service excellence, Night Electronics (M) Sdn Bhd is

confident of providing a Total, Quality Solution and Services

beyond your expectations.

We at Night Electronics (M) Sdn Bhd will strive to provide the

highest quality of products and services to our customers. In

this endeavour, we will continuously improve our performance

so as to ensure that we contribute positively to the growing

economy of Malaysia’s IT/ICT industry.