Basic Communication Skill_Komunikasi Dasar

7/25/2019 Basic Communication Skill_Komunikasi Dasar

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Bisnis Manajemen

Applying Basic Communication Skill

Identify communication process

Accept and submit information

Select communication media

Conducted communication by telephone


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Bisnis dan Manajemen

INDICATOR ! Ability to communicate as a re"uirement on site acti#ities are identified

!$ Communicate %ith super#isor and %ith friendare identified

!& Ask suggestion on communicate appropriately

!' Techni"ue of asking "uestions on con#ersationskills to collect and submit information

!( )se appropriate language

!* )Se feed back for imro#ement

+ATT,R - Communication

- Techni"ue of en"uire

- .eed back for impro#ement

ACTI/IT0 - ,1plain communication understanding

ST)D0 - +ention type and communication feature

- +ention communication elements

- +ention communication ability

- ,1plain techni"ue of en"uire

- ,1plain the usage of language #erbal and non#erbal

- De#elop proacti#e approach forcommunication impro#ement

2D ! Identify communication process


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According to 2amus Besar BahasaIndonesia3Balai 4ustaka $55$

Communication is sending and receiving a

message or news between two people or more until

message that intended can be comprehended


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According to Dinamika KomunikasiProf. Drs. Omong Uchjana. MA

Communication is a process of forwarding a

message by someone to others to inform, to sing

different tune opinion or behavior either directverbally or teared pass by media


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William. C.H & Wayn M !atty"!ussins Communications Princi#ls

and Mthoods$

Communication is a #rocss of %changinformation t'n indi(idual using rgular

systm through symol)signs or ha(iour and

action


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Conclusion *

Communication is a process of delivery and idea

acceptance, message, information or concept atwork, either on in format group or informal


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+y#s of communicationFormal communication

Communication that can be in the form of command,

suggestion, report, meeting/density, or conference.

Communication InformalCommunication that not well-planned and is not

defined in organization structure.

Communication on Formal

Communication in between !formal-non formal"


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.ormal communication characteristics6

,Information submitted have sanction

Closely related by process

-target of the management is to reach target specified

-#riginally come from opening command givenby authoritative one who

-Fre$uently use medium or media communication


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Informal communication characteristics

Informal communication that%ithout ceremony ha#e the shape of

rumourContain relation and e1planation that

%ithout ceremony

The information comes from rumour

7a#e possibility contains informationthat oppose against companyimportance


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Non-formal Communication

Communication has the character ofboth formal and informal

means of putting informal

communication to formalcommunication

Is a bridge bet%een formal andinformal to smooth the official tasks

Is channel for a leader to get ideaor ne% method


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Re"uirement for communication skills

There is a mutually understanding rangefrom the sender and the recei#er of

information There is meaning e"uation about thing

being discussed

There is ability of employeeses in

conducting communication acti#ity


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Component

%. communicator &. participants

'. message(. channel

). attitude/response


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! 2omunicator

someone %ho deli#er ne%s3information or message

$! Communicant

someone %ho recei#ene%s3information or message


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&! +essage

ne%s or information to be deli#ered

'! channel

media used as a channel to deli#erinformation

(! Attitude or response

a response of a person %ho get theinformation


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7o% to ask "uestions effecti#ely

Techni"ue of raise "uestions for e1ample 6

Direct 8uestion

9eneral 8uestion

Open "uestion8uestion that raised :again;

.actual 8uestion

Retoric "ueston

Open-ended "uestion+oti#ated "uestion


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INDICATOR $! )nderstanding of information %hich hasbeen identified correctly

$!$


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According to Burch dan Starter

Information is collecting = processing data

to deli#er kno%ledge and information

9!R Terry

Information is important data that pro#idegood kno%ledge


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The >iang 9ie

Dictionary of Administrasi 4erkantoran

Information is %ord net%ork 3 sentence3picture3 or sign is %ritten other that containidea understanding or kno%ledge any thatcan be utili?ed by organi?ation leader in

taking decision


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Deli#ering information techni"ue

! letter

$! gestures&! Signs@pictures


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On dli(ring information-things that '

ha( to #ut into considration *

.Us th asist 'ay

/.0im#l communication tool

1.Undrstanding 2uality3.+h us of sim#l communication

4.!nficial


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On gtting information -

som #oints to #ut into our attntion*

a.Communication skills

.5ci(r rs#ons

c.5ci(r kno'ldgd.0ocial systm

.Physical condition


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Barrier on absorbing the informatin

! unskilled

$! Inappropriate response

&! >ess kno%ledge

'! >ess social system(! preudice

*! >anguage interpretation

! Distance and recei#er

! O#erloaded information! One-%ay information


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2D &! Selecting communicationmediaINDI2ATOR &! selecting the right media

&!$ using communication media

matter - understanding the communication media - type of communication media - function

>earning - e1plain the termE commmunicationmedia

4process - identify types of communication media

- identify the function of communicationmedia


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Communication media is media usedCommunication media is media used

on communication process toon communication process to

achie#e an obecti#eachie#e an obecti#e

Communication mediaCommunication media


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! to forward the message and information easilyto forward the message and information easily$!$! Send the information to other effectively.Send the information to other effectively.

&!&!shorten the length of time, to receive the messageshorten the length of time, to receive the message

and information to othersand information to others'!'!raise the beauty of the message /information which israise the beauty of the message /information which is

going to be deliveredgoing to be delivered

(!(!To make the message clear & understoodTo make the message clear & understood

*!*!clarify the messaage to be delivered.clarify the messaage to be delivered.

!!connect the two artiesconnect the two arties

.unction.unction


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Types of communication media

According to its function@e1ternal

According to its usage@Internal

According to its target


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According to its function@According to its function@

,ksternal,ksternal

+edia Audio+edia Audio

e1ample 6 Radio3 Telepon3 Tapee1ample 6 Radio3 Telepon3 Tape

RecorderRecorder

+edia /isual+edia /isual

e1ample 6 Surat3 Chart3 4oster3e1ample 6 Surat3 Chart3 4oster3

TransparancyTransparancy

+edia Audio /isual+edia Audio /isual

e1ample 6 .ilm3 Tele#isi3 /ideoe1ample 6 .ilm3 Tele#isi3 /ideo


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According to its usage@According to its usage@

eksternaleksternal

pri#ate letterpri#ate letter

TelephoneTelephone meetingmeeting inter#ie%inter#ie% #isit#isit


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9eneral media9eneral media

e1ample6 Telepon3 Telegraph3 Tapee1ample6 Telepon3 Telegraph3 TapeRecorderRecorder

+ass media+ass mediae1ample 6 Surat 2abar3 +aalah3 .ilme1ample 6 Surat 2abar3 +aalah3 .ilm

According to its targetAccording to its target


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Ad#antage = disad#antage of

communication media

!udio

Ad#antage 6

ine1pensi#e

Can raise the listening fantasy

,asy to make and use Simple e"uiptment


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Disad#antages 6

Difficult to control

Sound "uality tend to decrease

If there is an error on it3 %e ha#e to make

the ne% one CanFt be intoduced in #isual


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+edia /isual

Ad#antage 6

The information deli#ered is clear

Cheap in making the product!

pelaksanaannya dapat menghemat tenaga

pembuatannya dan penggunaannya lebih mudah


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Disad#antage 6

Need time to understand the definition

ItFs boring

generate undesirable friction


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!udio "isual Media

Ad#antages 6

ItFs fun

The result is easy to understand The information is %ell-understood and "uick

The information is based on the real situation


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Disad#antages 6

The clarity of the #oice is sometimesblurred

The process takes a long time

The process needs a big space ItFs "uite e1pensi#e


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Types of Communication media Traditional

e1ample 6 letter3 7T3 Beduk3 ne%spaper3

2entongan3 %histle!

+odern

,1ample 6 Computer3T/3 7andphone3 Radio3

.a1imile3 telephone3 O743 >CD3

>aptop3 +icrophone!


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Contoh 9ambarContoh 9ambar

+edia 2omunikasi Tradisional+edia 2omunikasi Tradisional


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4ictures

+odern communication media

2D ' + l k k 2 ik i + l l i T l
http://presse.samsung.de/webdownloads/pressedownloads/LCD650_46_L30%20(350dpi).JPG


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INDICATOR '! able to elaborate types of telephone con#ersation

'!$ able to recei#e =respond phonecall

'!& Can conduct call e1its

'!' Can terminate and close phone con#ersation

'!( able to submit telephone message

+ATT,R- Communication types by telephone

-


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Definition of telephone connection

Telephone connection is %ay to conduct

Direct long distance call to deli#er and

recei#e a con#ersation Through electronictool from one party to other party!


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Type of telephones

! Telephone

$! 4+BG H4ri#ate +anual Branch ,1change

&! 4ABG H4ri#ate Automatic Branch

,1change


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Some Telephone connection 6

Intern

>ocal

>ong distance call International call


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.rom its location6! Table 4hone

$!


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Some points to be considered on

telephone con#ersation6

DonJt let telephone ring more than threetimes

Speak appropriately .air and friendly in speaking on the

phone

Be %ise in ans%ering to telephone

Speak efficiently in accordance %ithdiscussion intention


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Some points to be considered on

recei#ing telephone6

! 4ick up the handle soon! DonFt let it ringmore than three times

$! greeting&! Identify yourself

'! )se official languageHformal3communicati#e Hclear3 brief3 easy to

understand(! +ake an important point on the noteH>4T


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Some e"uiptment needed 6

! Telephone apparatus

$! calender

&! clock

'! stationary

(! +essage sheetH>4T

*! Internal e1tension numbers

! Book of incoming telephone


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4reparation6

# +ake sure you ha#e the right telephone

number!

# 4repare the stationary


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On telephone con#ersation6

! 4ress the right number$! If it is connected! Do greeting and identify

yourself&! Inform your intention briefly and clearly

'! +ake notes of the important detail(! ,nd the con#ersation by thanking and

greeting*! 4ut do%n the gadget slo%ly


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7o% to make notes6

!


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,1ample of Telephone message sheet

>embar 4esan Telepon H>4T To 6 KKKK Date 6 KKKK!!

KKK!! Time 6 KKKK!!

called 6 #isited 6 important 6

by 6 KKKKKKKKKKKKKKKKKKKKKKKKK!

company@institution 6 KKKKKKK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

address@No! Tel4 6 KKKKKKKKKKKKKKKKKKKKKKKKK!

%ill call back 6 please call back6

appointment 6 KKKKKKKKKKKKKKKKKKKKKKKKKK

note 6 KKKKKKKKKKKKKKKKKKKKKKKKKK

KKKKKKKKKKKKKKKKKKKKKKKKKK

recei#ed by 6 KKKKKKKKKKKKKKKKKKKKKKKKKK!


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Telephone +essage

Date 6 KKKKKKKKKKK!!!!!! Time 6 KKKKKKKKKKKKKK

To 6 KKKKKKKKKKKKKKKKKKKKK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

+r@+rs@+s 6 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

.rom 6 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

4hone 6 KKKKKKK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

- Telephone

- 4lease Call

-

Basic Communication Skill_Komunikasi Dasar

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