Barriers in CommunicationBarriers in Communication

DR/FATMA AL-THOUBAITYDR/FATMA AL-THOUBAITYSurgical Consultant & Surgical Consultant &

Associate professor .KAUH.Associate professor .KAUH.

Barriers in CommunicationBarriers in Communication

The common barriers in The common barriers in communication are:communication are:1.1. Environmental barriersEnvironmental barriers

2.2. personal barrierspersonal barriers

3.3. patient barrierspatient barriers

4.4. administrative and financial barriersadministrative and financial barriers

5.5. time barrierstime barriers

Environmental barriersEnvironmental barriers

Crowded,noisy enviroment.Crowded,noisy enviroment.

People taking,music playing.People taking,music playing.

Privacy.Privacy.

The presence of an assisstant.The presence of an assisstant.

Telephone call. Telephone call.

Personal barriersPersonal barriers

Lake of confidence.Lake of confidence.Personal shyness.Personal shyness.Internal conversation or internal Internal conversation or internal monologue (self talk).monologue (self talk).Lack of objectivity. Lack of objectivity. Culture differences.Culture differences.Discomfort in sensitive situations.Discomfort in sensitive situations.Values and believe.Values and believe.

Patient barriersPatient barriers

Patient perception on the health care Patient perception on the health care professional :professional :

Perceive the health professional as not Perceive the health professional as not being lnowledgeable so they do not ask or being lnowledgeable so they do not ask or listen to the advice.listen to the advice.

Perceive that you do not want to talk with Perceive that you do not want to talk with them.them.

Patient barriersPatient barriers

Their belief that the health care is Their belief that the health care is impersonal and considered them as impersonal and considered them as cases.cases.

They will make patient less willing to talk.They will make patient less willing to talk.

Patient barriersPatient barriers

Alter negative patient perceptions by:Alter negative patient perceptions by:

Teaching them that you sincerely want to Teaching them that you sincerely want to communicate with them and by actually communicate with them and by actually doing so.doing so.

Patient barriersPatient barriers

Patient believe and perception of their Patient believe and perception of their medical condition.medical condition.

Correct their perceptions about their Correct their perceptions about their conditions or medications.conditions or medications.

Administrative and financial barriersAdministrative and financial barriers

Administrative decisions.Administrative decisions.

Management stratagy.Management stratagy.

Financial support.Financial support.

Number of staff.Number of staff.

Time barriersTime barriers

Lack of time.Lack of time.

Inappropriate time to talk.Inappropriate time to talk.