KYLE J. BARRETTkjbarrett01@gmail.com (585) 734-6762

33 Pringle AvenueBatavia , NY 14020

IT SERVICES PROFESSIONALProfessional Headline

Proven ability to successfully analyze an organization's requirements, identify potential opportunities and deliver solutions that meets the client’s needs. I am currently supporting high level clients such as Black & Veatch, BP, Consumer Direct, Convatec, Del Monte, Ericsson, Molson Coors, Nexteer Automotive, Ontario Pension Board, P&G, Phoenix Life, Sabre, SKF and Tops Markets.

Areas of expertise:

VIRTUAL PRIVATE NETWORK (VPN) – WIRELESS LOCAL AREA NETWORK (WLAN) – 2 FACTOR AUTHENTICATION – USER ACCESS CONTROL – PROCESS IMPROVEMENT – TECHNICAL DOCUMENTATION – SOFTWARE TESTING – BETA TESTING – ASSET MANAGEMENT – HARDWARE DEPLOYMENTS

– HARDWARE REPLACEMENT –INVENTORY CONTROL – PROJECT PLANNING –WINDOWS OFFICE – WINDOWS 7 – WINDOWS SERVER 2003 – WINDOWS SERVER 2008 – WINDOWS SERVER 2012 – WINDOWS CERTIFICATE AUTHORITY (CA) – WINDOWS NETWORK POLICY SERVER (NPS) –

JUNIPER STEEL-BELTED RADIUS – VMWARE

PROFESSIONAL EXPERIENCE

HEWLETT-PACKARD ENTERPRISE SERVICES 1997 to PresentGlobal business and technology services

TECHNOLOGY CONSULTANT

As a technology consultant I am responsible for providing a detailed technical design for enterprise solutions. I understand a broad spectrum of multiple vendor technologies in order to provide part or all of a detailed technical design which meets customer requirements. I often provide leadership on small to medium sized technical projects. I work closely with and under the direction of the Project/Technical Manager and with customer nominated representatives. I provide best practices advice on solution and integration opportunities, and I am viewed as adding value.

TECHNOLOGY CONSULTANT III (2007 –PRESENT)

Implemented and supported remote user authentication services technologies for a wide array of global customers.

Provide network security and remote authentication technology consulting to HP sales pursuit teams; helping HP to win multiple accounts.

In 8 years I have grown the Remote User Authentication Services group from one engineer supporting three accounts to three engineers supporting over 20 accounts.

Meet with clients to gather requirements for their project needs. In doing so I developed an initial client questionnaire to ensure that all project requirements are captured and accurate.

Provide technical documentation, in the form of a Design Proposal Summary, outlining the project requirements, scope definition, existing infrastructure, proposed solution and a bill of materials.

Install, configure and test completed solution in the customer’s environment. Provide 24x7 technical engineering support to the account upon project completion. Active member of the HP Wireless Capabilities team that meets regularly to investigate current trends and develop

new service offerings for our clients. Oversee and assign project work to team members. Ensuring that workload is appropriate and that customer

coverage is always available. Provide asset inventory assistance to client accounts. Build and maintain multiple policy servers and WLAN lab to test various client scenarios and troubleshoot issues. Managed teams that performed vulnerability, configuration & patch remediation. Reported weekly status to upper

management.

SYSTEMS ADMINISTRATOR (1997 –2007)

Provided on-site technical support for both the EDS Northeast Regional Solution Center and Xerox Corporation.

Provided emergency response, root cause analysis, penetration testing, event correlation, and false/positive validation for Windows Server 2003, 2008 as well as Solaris servers at Xerox Datacenter.

Tested server builds to ensure application functionality. Provided desk side support for various engineering departments at Xerox Corporation. This included delivery and

setup of equipment to Xerox engineering staff. Created technical documentation for various desktop computer builds. Created desktop images using Ghost for Windows NT and XP builds. Troubleshoot and replace defective hardware such as hard drives, motherboards, memory, NIC and video cards. Troubleshoot OS and application issues with Microsoft Windows NT, XP, 7 and Microsoft Office. Performed process improvement by analyzing Xerox trouble ticket patterns and formulated solutions for these re-

occurring tickets; documented new processes for the Help Desk to follow in order to reduce ticket escalations. Developed a technical mentoring program for the account Help Desk. This program paired an experienced Systems

Administrator with qualified Help Desk personnel in a shadowing program. This facilitated migrating individuals from the Help Desk into a Systems Administration position.

Assisted with the project plan to move an entire Xerox call center from their original center in Woodcliff to their new location in Henrietta, NY. The call center move was a coordinated effort with many teams and done in stages to allow the call center to remain functional while it was being moved.

Graduated from the Leaders Internship Program in 2000. Perform vulnerability scans, configuration & patch scanning, application scanning, harden systems, remediate &

document findings, gap scans & validation, auditing.

EDUCATION

Bachelor of Arts, Business Management and Economics SUNY Empire State College – Saratoga Springs, New York

Volunteer ServiceCommunity Member for Substance Abuse Accountability Circle

Genesee/Orleans Council on Alcoholism and Substance Abuse (GCASA)

Neighborhood Volunteer

Vibrant Batavia

Technology Committee

Notre Dame High School, Batavia New York