Bank on It! Voice of the Customer(VOC) in Banking

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Bank on it! Use all your data to maximize customer satisfaction, loyalty and retention Tuesday, March 15 11:25 a.m. – 12:10 p.m. in Salons 5 and 6 PRESENTERS: Steven Ramirez, CEO, Beyond the Arc, Management Consulting Robert Parolin, Technical Manager, IBM Business Analytics Learn the creative approach Beyond the Arc used to build an effective Voice of the Customer program for one of the world’s largest banks. Using IBM SPSS predictive analytic solutions, the bank increased its program effectiveness – improving customer satisfaction, loyalty and retention. Attend and receive a special IBM Watson prize! Take it to the bank! Attend this special case study presentation…

Transcript of Bank on It! Voice of the Customer(VOC) in Banking

Page 1: Bank on It! Voice of the Customer(VOC) in Banking

Bank on it! Use all your data to maximize customer satisfaction, loyalty and retention

Tuesday, March 15

11:25 a.m. – 12:10 p.m.

in Salons 5 and 6

PRESENTERS: Steven Ramirez, CEO, Beyond the Arc, Management Consulting

Robert Parolin, Technical Manager, IBM Business Analytics

Learn the creative approach Beyond the Arc used to build an effective Voice of the Customer program for one of the world’s largest banks. Using IBM SPSS predictive analytic solutions, the bank increased its program effectiveness – improving customer satisfaction, loyalty and retention.

Attend and receive a special IBM Watson prize!

Take it to the bank!Attend this special case study presentation…

Vocabulary: Unit 2. Vocal/ Voice/ Vocalist What does “voc” mean? ________________ How about “vociferous” __________________.

Vocabulary: Unit 2. Vocal/ Voice/ Vocalist What does “voc” mean? ________________ How about “vociferous” __________________.

Voice based banking system

Voice based banking system

No More Wait and Delays 10 29.YCedit · • New Scheduling Board • VOC Tools • Re-measurement Improve Control VOC - Voice of Customer, a six sigma tool SIPOC – Supply Process

No More Wait and Delays 10 29.YCedit · • New Scheduling Board • VOC Tools • Re-measurement Improve Control VOC - Voice of Customer, a six sigma tool SIPOC – Supply Process

VOICE OF CUSTOMER, - wavestone.com · Voice of Customer (VoC) is undergoing its digital transformation in just the same way as Customer Relations. VOICE OF CUSTOMER, AN ONGOING DIGITAL

VOICE OF CUSTOMER, - wavestone.com · Voice of Customer (VoC) is undergoing its digital transformation in just the same way as Customer Relations. VOICE OF CUSTOMER, AN ONGOING DIGITAL

No More Wait and Delays 10 29.YCedit...• New Scheduling Board • VOC Tools • Re-measurement Improve Control VOC - Voice of Customer, a six sigma tool SIPOC – Supply Process

No More Wait and Delays 10 29.YCedit...• New Scheduling Board • VOC Tools • Re-measurement Improve Control VOC - Voice of Customer, a six sigma tool SIPOC – Supply Process

iTalk Voice Response Webinar - Jack Henry Banking webinar - italk...2016/10/27  · iTalk Voice Response Webinar 1 Amy Aldrich, JHA Banking Product Specialist Dates contained in this

iTalk Voice Response Webinar - Jack Henry Banking webinar - italk...2016/10/27  · iTalk Voice Response Webinar 1 Amy Aldrich, JHA Banking Product Specialist Dates contained in this

Voice of the Customerbeyondthearc.com/...VoiceoftheCustomer...10-22-12.pdf · Voice of the Customer Program In simplest terms, a Voice of the Customer (VOC) program captures your

Voice of the Customerbeyondthearc.com/...VoiceoftheCustomer...10-22-12.pdf · Voice of the Customer Program In simplest terms, a Voice of the Customer (VOC) program captures your

Losing your voice? A comparison between voice banking and ... · Finding your voice: A comparison between voice banking and message banking Charlene Cullen Speech Pathologist - Link

Losing your voice? A comparison between voice banking and ... · Finding your voice: A comparison between voice banking and message banking Charlene Cullen Speech Pathologist - Link

Voice Biometrics 2 - Uniphore · banking to increase customer engagement via latest voice technologies such as speech recognition, voice biometrics, voice assistant, and audio mining.

Voice Biometrics 2 - Uniphore · banking to increase customer engagement via latest voice technologies such as speech recognition, voice biometrics, voice assistant, and audio mining.

0 0000' O*VOC O*voc 0 000 o*voc O*VOC O#VOC 0000' O*vocddata.over-blog.com/1/91/70/97/Ressources-pro/Formes-geometriqu… · 0 0000' O*VOC O*voc 0 000 o*voc O*VOC O#VOC 0000' O*voc

0 0000' O*VOC O*voc 0 000 o*voc O*VOC O#VOC 0000' O*vocddata.over-blog.com/1/91/70/97/Ressources-pro/Formes-geometriqu… · 0 0000' O*VOC O*voc 0 000 o*voc O*VOC O#VOC 0000' O*voc

Uses of mobile voice banking

Uses of mobile voice banking

Supporting people with voice banking and message banking O

Supporting people with voice banking and message banking O

Voice of the Customer - Clarkston Consulting · Voice of the Customer (VOC) is a formalized process used to capture requirements, expectations, prefer-ences and feedback from customers

Voice of the Customer - Clarkston Consulting · Voice of the Customer (VOC) is a formalized process used to capture requirements, expectations, prefer-ences and feedback from customers

PhillyForce 2015: Moving from Firefighting to Prevention with Voice of the Customer (VOC)

PhillyForce 2015: Moving from Firefighting to Prevention with Voice of the Customer (VOC)

Voice Banking at home...2019/02/03  · This is why it’s best to start voice banking early. There is a list of voice banking program options to consider in the table on page 11 of

Voice Banking at home...2019/02/03  · This is why it’s best to start voice banking early. There is a list of voice banking program options to consider in the table on page 11 of

APPLICATION Low VOC paints - Dulux · Low VOC paints are those that contain less “Volatile Organic Compounds” (VOC) or VOC Solvents than traditional coatings. The VOC solvents

APPLICATION Low VOC paints - Dulux · Low VOC paints are those that contain less “Volatile Organic Compounds” (VOC) or VOC Solvents than traditional coatings. The VOC solvents

Voice Banking browser tutorial - Emirates NBD · Voice Banking browser tutorial. 1 Login to Amazon (US) Login to with your Amazon (US) account credentials. 2 Once device setup is

Voice Banking browser tutorial - Emirates NBD · Voice Banking browser tutorial. 1 Login to Amazon (US) Login to with your Amazon (US) account credentials. 2 Once device setup is

What, How, and Why of Voice of Customer (VoC)

What, How, and Why of Voice of Customer (VoC)

Note on the Voice of the Customer - MIT · the voice of the customer. The Voice of the Customer There are four aspects of the VOC – customer needs, a hierarchy, priorities, and

Note on the Voice of the Customer - MIT · the voice of the customer. The Voice of the Customer There are four aspects of the VOC – customer needs, a hierarchy, priorities, and

Voice of Children - TRAStras.ca/wp-content/uploads/VOC-HALF-YEARLY-PROGRESS-REPORT.… · and Dolkote in Betalghat block of Nainital District in Himalayan region of India. VOICE of

Voice of Children - TRAStras.ca/wp-content/uploads/VOC-HALF-YEARLY-PROGRESS-REPORT.… · and Dolkote in Betalghat block of Nainital District in Himalayan region of India. VOICE of