ITU Regional Standardization Forum For Asia Pacific Region (Bangkok, Thailand, 25 August 2014)
Bangkok Fundraisers Forum
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Transcript of Bangkok Fundraisers Forum
© Pareto Fundraising 2009
Making the most of your data
Fundraisers in Thailand Network
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INTRODUCTIONS
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Vilfredo and the Pareto Principle
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DATA
ANALYTICAL- Your Growth- Your donor
Behaviour-Used for targeting
ENVIRONMENTAL- How much is given
- Growth- Competition
PERSONAL- Transactions
- Legacy status- Pet name
STRATEGIC DATA
- informs
TECHNICAL DATA
- used
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ENVIRONMENTAL
The Big Picture
Overall Fundraising Strategy
Government
Trusts & foundations
Individuals – Long term growth
Bequests / Legacies
Major Donors Regular Giving
Consider
Corporate &Events
The Giving Constituency
Consider
Associations, groups
Regular Giving
Long Term Growth
Individual giving is currently the ONLY long term solution for growth
Individuals – Long term growth
Mail appealsAcquisition Donor care
* We are always looking for the next!
Major Donors
Bequests
?
Growth from Individuals
$0
$20
$40
$60
$80
$100
$120
$140
$160
$180
$200
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
Mill
ions
Bequest Cash Event In Memoriam Lottery
Membership Merchandise Other Regular Gift
AUD$59m
AUD$28m
2008 charitable giving USA
Source and (c) Giving USA Foundation™
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?
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70% 97%
70% 93%
Nakhon Pathom
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ANALYTICAL
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RecencyFrequency
Value
Attrition
Second gift rateLife time
value
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PERSONAL
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Impact •Recognise their previous gifts•What has been achieved
Need •Why you need much more money•What you are trying to achieve
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Connect with the donor
Have pet name v
No pet name
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For impact, not for fun
Knowing Bilbo increases upgrade
rates by 43%!
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IT’S ALL ABOUT STORIES
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Supporter Relationship Management
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What do youthink about
these packs?
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Irrelevantwithout data!
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Challenge tradition
Apply the Pareto Principle
Look long term
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Frank Samways:
A story from The
Lost Dogs’ Home
Frank was always very interested and supportive of the wonderful work Graeme has done at the Home.
These were common themes in his notes sent with his donations.
He thought Graeme did a wonderful job and the success of the Home was due to his hard work and passion for abandoned animals.
We then added him to our mailing list.
Frank started as a cash donor around 1990 after purchasing some merchandise.
Each time Frank donated or wrote a note he received a handwritten note from Graeme.
He responded to every appeal (five a year) we sent. Initially giving $60 but then consistently sending $250 after each mailing.
Around 2003, we tried a new ask strategy and Frank regularly started donating $5,000 to our Winter and Christmas appeals.
He also became a Friend of PAWs donor (regular giving program) donating $250 per month.
In 2004, after hearing a news item in which Graeme and the Home had featured, Frank sent a donation of $10,000.
When we became tax deductable in 2006,
Frank was very pleased as he was then able to give even larger donations.
$30,000
$50,000
We were pleased too!
Then, in 2007, we invited Frank in to talk about some of the capital projects we had planned at the Home.
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Because Frank always refused to come inside the shelter – he found it ‘too upsetting’ - we took him over to the old house across the road to share our vision for one of our capital projects - a Training and Education centre.
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After discussing various projects, including the new Veterinary Clinic, Frank sat back and asked…
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“I suppose you want to know how much I am worth?”
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Graeme was very surprised – he had no
idea, and didn’t expect this at all!
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He went on to let us know that he planned on leaving half of his estate to the Home.
Helping Graeme relax, he told us that his estate was worth four million dollars.
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After recovering from the shock, Graeme remembered why he was there … and asked Frank for the gift he was going to
ask for all along.
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Frank wrote a cheque for $50,000 to go toward our capital campaign
Just before he died, he gave another $50,000 towards the Sick and Injured Facility.
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Tragedy struck in 2007. Frank was found outside his front door, just out of sight after falling and fracturing his hip.
Unable to move, he later died from the cold.
Franks estate is worth $9 million (250
million Baht).
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So far we have received $3.5 million
We will receive almost 50%.
Frank Samways was perhaps The Lost Dogs’ Home’s number one supporter and certainly our most generous.
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He made a significant impact on our ability to care for thousands of dogs and cats throughout his life time with his generous donations.
“Frank was a man who had charisma. He was able to make everyone he feel very special. It was the common theme that was communicated at his funeral.”
Dr. Graeme Smith
Thank you