Balaram Senior Siebel ConsultantPhone: +91-9908522219

Email: indrakanti.balaram@gmail.com

SUMMARY

I’m Siebel Technical consultant with overall 9 yrs of IT experience and have extensive experience of 6+ yrs in Siebel domain to carry out analysis, design, testing, development and Siebel solution implementations to diversify client base. My strong technical skills are coupled with my positive can do attitude, excellent communication and interpersonal skills.

My core strength areas in Siebel competence are as follows:

Siebel configuration, Siebel EAI, Siebel to SAP integrationm, Siebel Workflows, Siebel Tools, Siebel eScript, and good functional knowledge on Siebel Order management, Sales, eSales, eService, eChannel, Telecom, Financial Services and Call Center modules.

KEY AREAS AND STRENGTH

Strong knowledge and hands on with Siebel EAI and SOA methodologies

Extensive experience with Siebel EAI using Web service, JMS, MQ series, HTTP, EBC and VBC

Strong knowledge and hands on with Siebel COM, DLL integration Strong knowledge on XML, XSLT etc Strong functional knowledge and experienced working on Siebel Call

center, Siebel Sales, eSales, eService, eChannel, e communications and Siebel Financials Verticals

Strong Knowledge and experienced working on Siebel eScript, Siebel Workflows and Siebel Tools

Solid understanding of Siebel product functional and technical aspects.

Excellent communication and interpersonal skills. Enthusiastic and adaptive of new technologies. Strong analytical and problem solving skills. Target and performance oriented.

TECHNICAL SKILL SET

CRM

Siebel 8.0 ,7.8 ,7/7.5 Siebel Call Center, Siebel Financial Services and Siebel Sales, eSales,

eChannel, eService Workflows Assignment Manager Siebel Tools, Siebel Server Manager Siebel Business Service Enterprise application integration(EAI)/Integration Objects/XML,

Webservices Siebel Server Administration. EIM

Languages / Technologies

Java, VB, Java Swing HTML,XML,HTTP MS Access Web Services, SOAP. eScript,JavaScript

Tools

Toad HP Quality Centre,HP Open View Manager SOAP UI JIRA (Defect Management System)

Education JNT University, Hyderabad, Andhra Pradesh, Bachelor of Technology. Diploma in Mechanical Engineering from Govt.Polytechnic,

Hyderabad.

EXPERIENCE SUMMARY

Organization / Client Period Position HeldManvision Consulting

Aug 2012 – Till Date Senior Siebel consultant

Capgemini Consuting services Pvt Limited, India

Nov 2010 – Aug2012 Senior Siebel Consultant

Tech Mahindra Pvt Limited, India

July 2009 – Aug 2010 Siebel Business Analyst and Developer

GE India Exports Limited, India

Apr 2006- July 2009 Siebel Senior Programmer

Someda soft solutions, Hyderabad

Feb 2003 – Mar 2006 Siebel Support Analyst

Project Profile

Project I

Organization: Manvision ConsultancyClient : OptusRole: Senior Siebel ConsultantPeriod: June 2012 –till dateProject Title : CRM and Tuxido integration

Working within the CRM technology group to understand the business strategy so as to analyze and specify applications systems requirements and design in accordance with OPTUS methodologies and processes. Involved in development, support and maintenance of applications software in accordance with OPTUS methodologies and processes. Provided professional and efficient support for the Integration, deployment and support of systems as required.

Responsibilities

Managing development releases. Solution design, Development and Support for defects Involved in Siebel integration design discussions. Involved in Siebel/Web methods Integration development and

improvement. Designed EAI solutions when required. Working closely with ESB team for batch and real time integration. Involved in new enhancements development using vanilla and custom

Business Services. Architected and Developed Business reporting solution using Oracle BI

Publisher within Siebel. Working on daily BAU tasks. Involved in Siebel 8 upgrade design discussion/Workshop with Oracle TAM. Administrated Siebel Servers during patch and upgrades. Prepared technical specification for reporting and integration modules. Involved in end to end testing Worked closely with business to understand the requirements for Siebel

releases.

Capgemini Projects:Project 1:

Organization: Cap GeminiClient : 21st Century Insurance and Financial Services, Inc., USARole: Senior Designer/DeveloperProject Title : CIH 21st Century Insurance CoPeriod: Feb 2011 – June 2012

Project Description:

21st Century is part of farmers insurance group of companies, the third largest personal lines insurer in the US. 21st Century is dedicated in providing its customers superior coverage and service, while saving their money on their auto insurance. Financial Services, Inc., when it comes to Customer's auto insurance, it is focused on bringing customer the same great coverage as the other companies - but for less. Vehicles and Operators insurance process is presently running through different systems like DRC, PEGA and so on. This project main aim is to create Contacts, Opportunities, Quotes and Policies through Siebel CRM with integrating other system. So that it will be user friendly for both Customers and Sales Reps.Responsibilities:

Studied the requirement and high level design documents for certain entities and prepared Low level design documents to configure the application and interfacing with external application using Siebel Integration Capabilities.

Designed and developed Siebel workflows Created inbound /Outbound Workflows for automation of HSNet/Siebel

integration. Created custom business service, Siebel EAI Business Services, Integration

Objects, EAI Data Mapper, XML Converter and EAI Http to synchronize referral data in HSNet.

Involved in defect fixing when necessary. Involved in Integration testing and regression testing.

Project 2 : Repository tool (Capgemini Internal Project)

Organization: Cap GeminiRole: Senior Designer/DeveloperProject Title : Repository Analyzer Tool Period: Nov 2010 -Feb 2011

Project Description: Repository Analyzer tool has been designed to get the complexity of

Siebel DB. Based on this tool we can get the entire information about all the Siebel Object definitions so that we can estimate the complexity for further any type customisation/enhancements.

By knowing the complexity we can do the impact analysis for the existing functionality. By understanding the complexity we can estimate time lines for any CRs or enhancement requests.

Responsibilities: Designed and Developed the connectivity between Siebel DB and Macro. Developed Macrocode for Complexity Criteria Exported the Siebel data for individual complexity analysis Designed the Final Complexity Analysis for Siebel db.

TechMahindra Projects:

Project #1 : COX Communications

1. Project Cox CommunicationsTechnology/Software Windows 2000 Professional, Siebel 8.1Duration Dec’09 – Aug’10Client Cox Communications, Georgia, USACompany TechMahindra LtdRole Sr. Developer Project Description:

Cox operates in Cable, Internet broadband and Fixed-wire services and supports the same via the Legacy ICOMS platform and has been lately building a solution (using Siebel CRM etc) for it to be rolled out to business. Cox has made a decision to implement a common eCommerce platform supporting both core and wireless services, and Siebel CRM has been chosen as the back end solution for the same.

COX uses CNS system for all Customer Notifications. CNS (Customer Notification System) is the Cox standard interface to send emails – and other forms of communication including SMS etc. – to customers. The scenarios depends upon the Quote Statuses.

Design and Development of the EAI workflow Processes and created customized Business services

• JMS Subsytems creation and testing of EAI workflows and Business Service Script.

Responsibilities: Designed and developed complete CRM Solution design for Enterprise

Services.

Studied the Existing CRM system used by the Mobility business. Gathered requirements for Gapanalysis for the existing CRM system to the

proposed CRM system. Attended Work shop with business users for requirements gathering. Studied solution of Integration for OM and feasibility with the CRM Prepared Business Requirement specification documents Worked on Order management, bulk emails. Designed and Developed the EAI workflow Processes and created

customized Business services • JMS Subsytems creation, testing of EAI workflows and Business Service Script.

Project #2 : STC_Bahrain

1. Project STC_BahrainTechnology/Software Windows 2000 Professional, Siebel 7.8.2.3Duration July 2009 – Nov’09Client STC_Bahrain Company TechMahindra LtdRole Integration AnalystDescription:The main objective of this project is to provide dual IMSIs and provide all telecom services to STC Bahrain. (Saudi Teclecom Company=STC). It is completely E2E implementation which includes all modules like Account Mgmt, Order Mgmt, RMS, Trouble Ticket so on.Responsibilities in this project include:

Went to Bahrain and Captured Business requirements Involved in Design and Development of the Processes Documented the Impact analysis for existing functionality

GE Projects:

Project #1 : Quote and Order Redesign

1. Project Quote and Orders Screen for End UsersTechnology/Software Windows 2000 Professional, Siebel 7.8.2.3Duration Jan’07 – July’09Client GE FanucCompany GE IICRole Senior Siebel developerDescription:The purpose of this project is to redesign the Siebel applications to make them more user friendly, reliable and better performing. Also some changes will be made to the existing business process that will enable the Channel Partners and End Users to use Siebel as the tool for quoting and placing orders.It contains all 1. Site level GlobalCare Agreement and Entitlements and their renewal2. GlobalCare3. Creation of Quotes4. Creation of Orders based on validation rules in place.5. Creation of SPAs/ Referencing SPAs6. Creation and modification of assets

Responsibilities in this project include:

-Designed for Siebel and SAP integration-Designed new EAI workflows- Analysed Impact analysis for existing functionality• Done the Creation of Integration Objects and BAPI integration Objects• Done the Design and creation of EAI Workflows for automating order provisioning from Siebel to SAP

Project #2 : Apropos Integration Project

1. Project Integration of Apropos with Siebel CRM Technology/Software Windows 2000 Professional, Siebel 7.8.2.3Duration Apr’06 – Oct’07Client GE Fanuc Company GE IIC Role Senior DeveloperGE Fanuc is one of the leading service providers of Automation Solutions, Embedded Systems, CNC Parts for the full spectrum of solutions to help manufacturing and process facilities improve quality, maximize efficiency and leverage existing investments. This project is implemented in Siebel for Service Requests which are created through Web by Customers and then need send to External system i.e., Apropos. In this project, Integration between Siebel application and External system which automates the entire system.Responsibilities in this project include: • Worked on High level design and Low level design• Created Integration Objects • Designed and created EAI http Workflows for automating Service Requests from Siebel to Apropos .

Somedha Soft solutions:

Project #1 : Sales Pipeline

Project Automation of Sales structure in Siebel CRMTechnology/Software Windows 2000 Professional, Siebel 7.8.2.3Duration Feb’05 – Mar’06 dateClient GE FanucCompany GE IIC Role Senior ProgrammerCurrently, there are several manual processes in place to pull Siebel data and analyze our Sales. Not only this create considerable manual effort, but it also leads to inconsistency in viewing the same pipeline. The goal of this project is to replace the manual effort to gather and analyze pipeline data out of Siebel with a dashboard and data warehouse solution to facilitate automated reporting. Furthermore, the objective is to drive alignment on pipeline metrics between product, industry, field, and finance teams globally.

Responsibilities in this project include:

Captured Requirements from Business and documented it. Done the High level design and Low level design Have written the eScript to implement the functionality for Leads and

Opportunities. • Designed and created Workflows for automating Assets & Entitlements provisioning from workflows and Configuration.

Project #2 : Embedded Quotes

Project Implementing Embedded Quotes in Siebel CRM Technology/Software Windows 2000 Professional, Siebel 7.8.2.3Duration Feb'03 – Feb’05Client GE FanucCompany GE IIC Role Developer

GEFanuc has aquired recently Embedded Businesses. The intension of this Project is to implement their business, which deals with Embedded Products with Siebel Application.Provide customers with a single quote format, regardless of quoting and/or manufacturing site.

Ability to quote all Embedded products on a single quote regardless of manufacturing site and origin of quoteReduce/eliminate manual errors in entry of Part#’s (price list and configured) and product hierarchy in both Opportunities & Quotes. Drive choosing a part # to enable accurate pipeline reporting and forecasting.Improve quote accuracy through automation.

Responsibilities in this project include: Worked on High level design and Low level design Created of Custom Objects Designed and created Workflows for automating Quote Expiration Mails

so on.

REFERENCES:

Available upon request.