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Customer Pricing and Licensing Guide: Symantec Backup Exec™ 12.5 for Windows Servers

This document is intended to aid customers in obtaining pricing and licensing information on Symantec Backup Exec™ 12.5 for Windows® Servers and is to serve primarily as a reference guide on the licensing and maintenance programs and options available. All pricing and SKUs should be obtained from a Symantec™ certified reseller.

confidence in a connected world.

Contents

Symantec Backup Exec 12.5 for Windows® Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

at a glance: What’s new in 12.5? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Symantec Backup Exec landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Licensing agents and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Licensing Backup Exec 12.5 for Windows Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

available licensing programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Buying programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Entitlement/Migration path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

upgrades—previous versions and competitive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

License upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

software upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

end-of-life (eoL) updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

eoL mappings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Backup Exec deployment scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Backup exec and Microsoft Windows server or Microsoft Windows essential Business server (eBs). . . . . . . . . . . . . . . . . . 21

Backup exec and Microsoft Windows small Business server (standard or premium). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Backup exec and VMware infrastructure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Backup exec and Microsoft Hyper-V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Backup exec and a remote Linux media server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Licensing and support

Customer Pricing and Licensing Guide: Symantec Backup Exec™ 12.5 for Windows Servers

Backup exec and an ndMp nas device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Backup exec in a san environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Support and maintenance service offerings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

support agreement levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

enterprise support at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

no-charge support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

remote expert installation services (north america only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Professional services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

consulting services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

education services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Evaluations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Lookup tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Backup exec online sKu configurators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Backup exec software and hardware compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Product availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Backup exec 12.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Backup exec infrastructure Manager 12.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Symantec Backup Exec 12.5 for Windows® Servers

Product overview

symantec Backup exec™ 12.5 for Windows® servers is the gold standard in Windows data protection for physical and

virtual systems, providing complete disk and tape backup and recovery support for Windows-based environments,

including the latest Windows server 2008 portfolio. continuous data protection and patent-pending granular recovery

technology deliver reliable point-in-time recovery for critical Microsoft® applications and help ensure that individual

exchange emails, sharepoint documents, and active directory user profiles can be restored in seconds.

the launch of Backup exec 12.5 brings exciting new agents:

• NewAgentforVMwareVirtualInfrastructure

• NewAgentforMicrosoftVirtualServers(includingHyper-V)

• NewRemoteMediaServerAgentforLinuxServer

• NewBackupExecInfrastructureManager12.5(cominginMarch2009)

For more information on these new agents and the associated enhanced feature support, go to: www.backupexec.com/be

At a glance: What’s new in 12.5?

New! Agent for VMware Virtual Infrastructure

•One-passbackupofESXthatallowsforindividualserverand granular file recovery

•UsesVMware'sVCB(VMwareConsolidatedBackup)

New! Linux Media Server •AllowsaLinuxservertobecomeaBEMediaServer•GreatagentforcustomersrunningOracleonLinux

Microsoft SQL 2008 Support •Supportsfilestreamsandcompression•Supports2008inSBS2008andEBS2008•SupportsContinuousProtection

New! Agent for Microsoft Virtual Servers

•SupportsHyper-VandMicrosoftVirtualServer•VSSSnapshotbased•File/FolderGRTrecoveryfrom.VHD

Improved SharePoint Recovery

•RecoveryofSites,Sub-sites,Lists,Tasks,etc•SupportsSharePointServices3andMOSS2007•RecoversSharePointSecuritymetadata

New! Microsoft Essential Business Server 2008

•BackupExecforWindowsServerscompatible•New!IntegratedManagementConsole

Updated! Microsoft Small Business Server 2008

•BackupExecforWindowsServerscompatible

Support for Microsoft Windows and Applications

customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers

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Symantec Backup Exec landscapethe following diagram illustrates a typical Backup exec deployment:

Symantec Backup Exec Media Server(includes Symantec Backup Exec Continuous Server, Advanced

Open File Option, and Intelligent Disaster Recovery Option)

Application servers (local or remote) Protect business-critical application and database servers

such as Microsoft Exchange, Active Directory, SQL, SharePoint, Oracle, DB2, SAP, Lotus®, or Enterprise Vault

servers through high-performance agents that help ensure data is protected while improving application availability.

File servers (local or remote) Protect Windows business-critical data on file servers with an Agent for

Windows Systems, which includes continuous data protection, advanced open file protection, and an intelligent disaster recovery option.

Please refer to Licensing Agents and Options, on page 6, for a complete list of agents and options that protect business-critical information and improve

overall management and performance.

Virtual servers Protect business-critical data on multiple VMware and

Microsoft virtual servers through virtual agents that provide data protection for unlimited guest machines per host environment and flexible file or image level recovery

from a single backup.

Designed for Windows Protecting business-critical data on servers as well as desktops and laptops, Symantec Backup Exec 12.5 for Windows Servers is

designed to meet the needs of today’s Windows based businesses. Symantec Backup Exec can protect a single server or department, or scale up to meet the needs of large, distributed organizations.

Disk or NAS Back up to disk, storage arrays, or network attached storage (NAS), or NDMP Filers for faster backups and

recoveries. Back up to tape for longer-term data protection.

Desktop and laptops (local or remote) Protect the more than 60 percent of business-critical

information outside the data center and not on corporate servers. Enable continuous data protection and let users restore their own workstation files without contacting IT.

Tape drives or libraries Back up data to tape for long-term protection, disaster

recovery, or archival purposes.

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Licensing agents and options

Backup exec agents and options enhance and extend platform and feature support for Backup exec environments.

Whether the need is to protect critical Microsoft applications or non-Microsoft operating systems, Backup exec 12.5

for Windows servers has an extensive portfolio of high-powered agents and options to scale and grow a Backup exec

environment.

Symantec Backup Exec agents and options

every Backup exec environment requires at least one Backup exec media server, which is the server attached directly to a disk or tape storage environment. each Backup exec 12.5 media server license includes the following:

•Continuous Protection Server (CPS)—allows administrators to continuously capture and back up data changes to allow administrators to restore data to any point in time

•Advanced Open File (AOF)—backs up open files during a backup job• Intelligent Disaster Recovery (IDR)—tape-based system recovery •Five Desktop and Laptop Option (DLO) licenses—offers complete data protection for desktops and workstations (additional units can be

purchased.)

then, based on the environment, additional agents and options can be added to each media server license. see below for a complete summary of agents and options:

Option/Agent Features

NEW! Backup Exec 12.5 Agent for VMware Virtual Infrastructure (AVVI)

Backup exec agent for VMware Virtual infrastructure (aVVi) delivers comprehensive data protection to an unlimited number of VMware virtual guest systems

aVVi provides comprehensive backup and recovery for virtual systems and legacy physical servers through a single console with support for both disk and tape storage environments

integration with VMware consolidate Backup (VcB) maximizes backup and recovery performance

granular data recovery for VMware infrastructures saves time and lowers cost

Benefits

aVVi supports and integrates with all key VMware technologies, including VcB, Virtualcenter, VMotion, VMware Converter,ESX/ESXi,andVMwareTools,eliminatingsetupcomplexity.

included granular recovery technology (grt) provides the ability to restore individual files and folders inside of a guest virtual machine without restoring the entire guest virtual machine. (grt is available for Windows guest machines only; grt for Linux os guest machines is not currently available due to a VMware limitation.)

aVVi permits backups to be done without physically installing a Backup exec remote agent inside of guest virtual machinesorontheESXhostserver,foragentlessbackup.

simply activating the agent for VMware Virtual infrastructure license key on the Backup exec media server makes all integrated backup and recovery capabilities available.

Licensed

PerESXhostintheenvironment

What’s included

unlimited* deployment of agent for Windows systems (aWs) and unlimited* deployment of remote agent for Linux andUNIXServers(RALUS)forrestoringgranularfilestoguestoperatingmachines

*TheseunlimitedagentsarerestrictedtouseinthatparticularESXServerhost’svirtualmachineonly.

Note

granular recovery of application data such as exchange emails, sharepoint objects, and active directory objects requires the installation of the applicable application agent at time of backup. the application server will need to be backed up individually using traditional methods as well. For example, if there are three exchange server VMs and two sQL VMs, three exchange agents and two sQL agents will need to be purchased.

to learn more about Symantec Backup Exec Agent for VMware Virtual Infrastructure, please reference the following:

• Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_vmware_virtual_infrastructure_09-2008.en-us.pdf

•White paper: https://www4.symantec.com/Vrt/offer?a_id=68153•FAQ: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-backupexec_12.5_faq_10-2008_69739.

en-us.pdf


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http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ms_virtual_servers_09-2008.en-us.pdf


https://www4.symantec.com/Vrt/offer?a_id=68153

http://eval.symantec.com/mktginfo/enterprise/other_resources/b-backupexec_12.5_faq_10-2008_69739.en-us.pdf

http://eval.symantec.com/mktginfo/enterprise/other_resources/b-backupexec_12.5_faq_10-2008_69739.en-us.pdf

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NEW! Backup Exec 12.5 Agent for Microsoft Virtual Servers (AMVS)

single, comprehensive backup application for virtual systems and legacy physical systems

complete Windows data protection for new Windows server 2008 Hyper-V systems and virtual systems running Windows server 2000, Windows server 2003, and Microsoft Virtual server 2005 sp1 environments

one agent delivering affordable data protection to an unlimited number of Microsoft virtual systems per host

comprehensive backup application for virtual systems and legacy physical systems through a single console supporting disk and tape storage environments

Benefits

performs backups of all online and offline guest virtual machines on a Hyper-V host system using Microsoft Volume shadow snapshot (Vss) technology, without installing an agent inside of guest virtual machines

included granular recovery technology (grt) provides the ability to restore individual files and folders inside of guest virtual machine without restoring the entire guest virtual machine. (grt is available for Windows guest machines only; grt for Linux os guest machines is not currently available due to a Hyper-V limitation.)

eliminates need for separate slow individual file-level backups of data inside of guest virtual machines. Backup exec grt requires only one backup job, saving space on vital disk and/or tape media and ensuring that each backup completes quickly.

Flexible backup and recovery capabilities allow for backup to disk for fast recovery or backup to tape for long-term storage.

Licensed

per Hyper-V or MsVs host

What’s included

unlimited* deployment of agent for Windows systems (aWs) and unlimited* deployment of remote agent for Linux andUNIXServers(RALUS)forrestoringgranularfilestoguestoperatingsystems

*these unlimited agents are restricted to use for that particular Hyper-V or MsVs host’s guest machine only.

Note

granular recovery of application data such as exchange emails, sharepoint objects, and active directory objects requires installation of the applicable application agent at time of backup. the application server will need to be backed up individually using traditional methods as well.

For example, if there are three exchange server guest machines and two sQL guest machines, three exchange agents and two sQL agents will need to be purchased.

to learn more about Symantec Backup Exec Agent for Microsoft Virtual Servers, please reference the following:

•Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ms_virtual_servers_09-2008.en-us.pdf

• FAQ: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-other_resources_be_12_5_amvs_faq_102008.pdf


NEW! Backup Exec 12.5 Remote Media Agent for Linux Server (RMAL)

new storage flexibility for Linux servers running in a Backup exec for Windows server environment with direct attached storage

it administrators can attach a storage device directly to a remote Linux server or deploy in a san environment for added flexibility and reduced bandwidth requirements for backup jobs on remote Linux servers.

allows other remote servers to back up data to a remote Media agent for Linux server instead of back through the primary Windows media server.

each remote Media agent for Linux servers includes a remote agent for Linux servers. and all media server job configurations can be centrally managed through the primary Windows media server console.




http://eval.symantec.com/mktginfo/enterprise/other_resources/b-other_resources_be_12_5_amvs_faq_102008.pdf

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Benefits

tape and disk devices used for backup can now be attached directly to Linux servers

improved backup performance for oracle® database that are hosted on Linux servers

Licensed

per Linux server deployed with direct attached storage intended as a backup target

What’s included

RemoteAgentforLinuxandUNIXServers(RALUS),tapelibrarysimulator(unlimitedsingletapedrivevirtuallibrary),ability to back up to direct attached disk or tape devices

Note

a Windows Backup exec media server is required for job configuration and management.


Symantec Backup Exec Agent for Enterprise Vault

easy-to-manage data protection for enterprise Vault archives

recover individual partition files and indexes in seconds

integrated backup, recovery. and archive solution for the enterprise Vault application

Benefits

Quick and simple backup and recovery of the enterprise Vault application without having to script operations manually

presents a logical view of the enterprise Vault infrastructure within the backup and restore views in Backup exec

Licensed

per server participating in the enterprise Vault infrastructure

What’s included

agent for Windows systems (aWs)—a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)

Note

this agent cannot be used to perform any type of email recovery. the agent for enterprise Vault’s purpose is to protect the enterprise Vault server environment (server configuration, vault, and database).

to learn more about Symantec Backup Exec Agent for Enterprise Vault, please reference the following:

• Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_enterprise_vault_09-2008.en-us.pdf

•White paper: https://www4.symantec.com/Vrt/offer?a_id=51832


Symantec Backup Exec Agent for Windows Systems (AWS)

optimizes data transfers for 32- and 64-bit remote Windows servers for faster backups by protecting open files on local or remote servers while in use

automates server disaster recovery for local and remote tape-based environments to get the business quickly back on track with intelligent disaster recovery (idr)

provides continuous disk-based protection, with point-in-time snapshots, while eliminating file server backup windows

agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)

Benefits

ability to protect files that are open and in use at the time of backup

ability to create intelligent disaster recovery media for tape-based disaster recovery

continuous protection when paired with a continuous protection server (cps)

Licensed

per any non-agent-protected resource (all application agents come with aWs built in)


8

http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_enterprise_vault_09-2008.en-us.pdf

http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_enterprise_vault_09-2008.en-us.pdf


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What’s included

remote agent for Windows servers (raWs), intelligent disaster recovery (idr), advanced open File (aoF), continuous protection agent (cpa)

Note

idr and aoF were included in aWs beginning with the release of Backup exec 12.


Symantec Backup Exec Agent for Microsoft Exchange Server

restoration of individual emails, folders, or mailboxes in seconds

reduce backups and speed up recovery times with a “one-pass” backup that allows for granular recovery

off-host options for high-performance, lower-impact backup and recovery of exchange

support for continuous data protection (cdp) to meet strict recovery point objectives

Benefits

eliminates the need to run individual exchange mailbox backups

eliminates the need to recover an entire exchange server in order to get a single email back

Licensed

per exchange server

What’s included

agent for Windows systems (aWs) (For the exchange server only)


Note

in a 2-node active/passive cluster server configuration, only the active node needs to be licensed.

to learn more about Symantec Backup Exec Agent for Exchange, please reference the following:

• Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_active_directory_09-2008.en-us.pdf



Symantec Backup Exec Agent for Active Directory

single-pass backups for complete active directory or object-level recovery from single backup in minutes.

supports Microsoft server 2008 active directory domain services objects

Benefits

restores individual active directory objects, user preferences, etc., without rebooting active directory domain controllers

point-and-click restores

Licensed

per active directory domain controller

What’s included

agent for Windows systems (aWs) (For the domain controller only)


Note


to learn more about Symantec Backup Exec Agent for Active Directory, please reference the following:




http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_active_directory_09-2008.en-us.pdf







Enhanced! Symantec Backup Exec Agent for Microsoft SQL Server

SupportforMicrosoftSQLServer2000,2005,and2008(NEW!)

single-pass backup allows for individual database or file group recovery

supports Microsoft sQL server 2008 database compression and filestream technology

point-in-time recovery

Benefits

eliminate the daily backup for sQL servers with continuous data protection

Quickly restore data from local backup destination

recover up-to-the-minute data changes

Licensed

per Microsoft sQL server

What’s included

agent for Windows systems (aWs) (for the sQL server only)


Note


to learn more about Symantec Backup Exec Agent for SQL, please reference the following:




Enhanced! Symantec Backup Exec Agent for Microsoft SharePoint

reduce backups and speed up recovery times with a “one pass” backup that allows for granular recovery of sharepoint objects and documents

New!GranularrecoveryofSharePointsites,sub-sites,lists,andlistitemsisnowsupported

New!GranularrecoveryofSharePointobjectsecurityinformation

New!GranularrecoveryofSharePointdocumentsincludesallversionsofthedocumenttochoosefrom

Benefits

granular recovery of individual sharepoint objects, site, and documents in seconds from a single-pass backup

Fast, efficient data protection

Flexible support for sharepoint server and sharepoint services

Licensed

per sharepoint server

What’s included

agent for Windows systems (aWs)


Note

a customer in a distributed sharepoint environment with the sharepoint database residing on a separate sQL server will need an additional aWs only for that sQL server. also, in a 2-node active/passive cluster server configuration, only the active node needs to be licensed.

to learn more about Symantec Backup Exec Agent for SharePoint, please reference the following:

• Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ms_sharepoint_09-2008.en-us.pdf



10




http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ms_sharepoint_09-2008.en-us.pdf



11


Symantec Backup Exec Agent for Oracle on Windows or Linux Servers

integrates with oracle rMan technology for backup and recovery operations

simple point-and-click choices in the backup job automatically generate rMan scripts

Multistream support for increased performance

supports both Windows and Linux platforms

Benefits

alleviates the burden of generating manual rMan scripts

allows non-dBa backup personnel to easily perform oracle backup and recovery operations

Licensed

per oracle server

What’s included

OnelicenseofAgentforWindowsSystems(AWS)ORRemoteAgentforLinuxandUNIXServers(RALUS),subjecttoinstalled oracle host os


Note

there is a documented procedure that the customer must follow in order to prepare oracle to be protected. this is covered in detail in the system administrator’s guide.

to learn more about Symantec Backup Exec Agent for Oracle, please reference the following:

•Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ms_sharepoint_09-2008.en-us.pdf


Symantec Backup Exec Agent for Oracle RAC on Windows or Linux Servers

reduces the complexity associated with backup and recovery of an oracle rac environment by offering a single “node” view of the clustered rac environment

integrates with oracle rMan technology for backup and recovery operations

Multistream support for increased performance

supports both Windows and Linux platforms

Benefits

alleviates the burden of generating manual rMan scripts

allows non-dBa backup personnel to easily perform oracle backup and recovery operations of a rac environment

regardless of where the oracle database resides in the rac cluster, backup administrators need only place a “check” in the rac node in Backup exec to configure backup selections

Licensed

per active oracle rac node

What’s included

OnelicenseofAgentforWindowsSystems(AWS)ORRemoteAgentforLinuxandUNIXServers(RALUS),subjecttoinstalled oracle host os


Note

there is a documented procedure that the customer must follow in order to prepare oracle to be protected. this is covered in detail in the system administrator’s guide.

to learn more about Symantec Backup Exec Agent for Oracle RAC, please reference the following:

•Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ms_sharepoint_09-2008.en-us.pdf







Symantec Backup Exec Remote Agent for Linux or UNIX Servers (RALUS)

ScalableheterogeneousdataprotectionforLinuxandUNIXenvironments

ProtectsthemajorversionsofLinuxandUNIX

High-powered remote agent for fast, efficient backup and recovery

Benefits

RALUSefficientlyprotectsremoteLinuxandUNIXresourcestomakesurethatcriticaldataiscentrallybackedup.

raLus improves backup times through the use of agent accelerator technology

Licensed

PerLinuxorUNIXserver

What’s included

RemoteAgentforLinuxorUNIXServers(RALUS)

Note

Backup exec 12.5 for Windows servers software compatibility list for supported platform os and version can be viewed at: www.backupexec.com/compatibility


Symantec Backup Exec Remote Agent for Netware Servers

scalable heterogeneous data protection for novell netWare environments

supports novell-provided target service agents (tsas)—protects groupWise, nds, nss volumes, and extended nss filesystem attributes, iFolder

Benefits

High-powered remote agent for fast, efficient backup and recovery of netWare servers

provides protection for valuable email, file, and directory services on novell systems

Licensed

per netWare server

What’s included

remote agent for netWare servers (ranW)

Note

netWare open File protection (oFo) and netware intelligent disaster recovery (idr) are not included and must be purchased separately.


Symantec Backup Exec Agent for SAP R/3 Applications

Backup and recovery of individual files, entire databases, or individual tablespaces in online or offline modes

SupportsSAPrunningonMAXDBandOracledatabases

integration with rMan technology

Benefits

simplified sap backup with Backup exec

ability to submit sap jobs via sap interfaces

Licensed

per sap server

What’s included

agent for Windows systems (aWs)



12

13

Note

in the event that a customer is running sap on a Ms sQL database, that customer should not purchase the sap r/3 for oracle agent, but instead an agent for sQL to back up the sap environment. in addition, a user running sap on a dB2 server should purchase an agent for dB2.


Symantec Backup Exec Advanced Disk-Based Backup Option (ADBO)

support for synthetic backups

supports off-host backups

Benefits

simplifies the management and restore of critical data sets

reduces the weekly backup window

provides zero impact backups

Licensed

per Backup exec media server

What’s included

advanced disk-Based Backup option (adBo) license

Note

off-host backups require storage Foundation for Windows with Flashsnap or third-party hardware snapshot utilities. For more information on compatible snapshot utilities and a complete list of supported hardware, please view: www.backupexec.com/compatibility


NEW! Backup Exec Infrastructure Management (BEIM*) powered by Altiris

*BeiM is currently slated for release in Q109.

environmental inventory

environmental discovery

software package management

upgrade and deployment mechanisms

Benefits

inventory an entire Backup exec environment, including current and older versions of Backup exec, through an easy-to-view graphical representation of the Backup exec environment.

easily discover, locate, and manage new or unprotected server resources in a Backup exec environment followed with recommendations of the agents/options not currently licensed that may be applicable to a newly discovered and unprotected resource.

Quickly define and deploy the current patch levels to Backup exec and Backup exec system recovery servers, applications, and databases across an environment.

easily configure and manage the upgrade process from Backup exec v9.1 up to v12.5, plus deploy and configure Backup exec installation packages with the ability to set pre-made jobs.

Licensed

one license per Backup exec environment (local or distributed)

What’s included

Backup exec infrastructure Manager (BeiM) license

Note

Backup exec server, agent, and option licenses and version upgrade licenses are sold separately from BeiM. BeiM includes no Backup exec licenses.

to learn more about Symantec Backup Exec Infrastructure Manager 12.5, please reference the following:

• Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_ms_sharepoint_09-2008.en-us.pdf





Symantec Backup Exec Central Admin Server Option (CASO)

scale and centrally manage multiple media servers through one console

Load-balance jobs; supports bandwidth throttling and more while operations continue uninterrupted

easily view and manage reporting of multiple media server environments

Benefits

simplified management of multiple media servers from a single point of control

improved job resiliency through load balancing media servers

Licensed

one license allows an unlimited number of managed medias servers to be managed by a single central admin media server. License per number of central admin media servers needed—for example, if 2 central admin media servers are needed, then 2 caso licenses need to be purchased.

What’s included

central admin server option (caso) license

Note

if caso is managing more than 20 media servers, caso should be run on a server running a full version of sQL server.

to learn more about Symantec Backup Exec Central Admin Server Option, please reference the following:

•Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_option_caso_09-2008.en-us.pdf

• White paper: https://www4.symantec.com/Vrt/offer?a_id=68526


Symantec Backup Exec Desktop and Laptop Option (DLO)

continuous online or off-line protection of user-specific data on desktops and laptops

allows for file versioning

compression and encryption of local end-user data

Benefits

protect mission-critical data on remote desktops and laptops quickly and efficiently

centrally back up and recover desktop and laptop data through a single console

continuously protect data, whether in the office or off the corporate network

end user can easily search and restore lost or deleted files with Backup exec retrieve (end-user Web restore console)

Licensed

Licensed on a per-desktop/-laptop basis and sold in packs of 10

What’s included

desktop and Laptop option (dLo) license to support 10 desktop/laptop machines

Note

Five free licenses included with each core Backup exec license. the dLo server and administration console are also included with every core Backup exec license.


Symantec Backup Exec Library Expansion Option (LEO)

provides support for additional drives in a multi-drive tape library

scalable tape-based support

Benefits

allows customers to take full advantage of the hardware that they have purchased

easily manage the target backup location to a specific drive


14

http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_option_caso_09-2008.en-us.pdf



15

Licensed

per physical or virtual tape device in a library. the first library-based drive is included free; each subsequent library-based tape drive after the first requires an additional Leo per drive. in a san with more than one shared library, the first drive of one library is free. a Leo is required for each subsequent drive.

What’s included

Library expansion option (Leo): one unit drive license to extend additional tape drive (after the first free drive) support in a tape library or autoloader

Note

a virtual tape library (VtL) will need to be licensed in the same manner as a physical tape library

non-library stand-alone tape devices will never require a Leo.


Symantec Backup Exec SAN Shared Storage Option (SSO)

scalable storage area network (san) support for greater backup performance

easily load-balance san job activities through any attached Backup exec media server using sso

provides fast, efficient backup options for growing businesses

Benefits

allows customers to take full advantage of the san/iscsi hardware that they have purchased

dynamically share a tape drive within a library with various Backup exec servers on a san

prevents multiple media servers from trying to access and use a shared tape device at the same time

Licensed

per Backup exec media server that needs to access and share the san-based tape library/autoloader device

What’s included

shared storage option license

Note

Many administrators believe that because their data and library reside on a san, the backup traffic will travel across the san; however, this is not the case by default. in order to utilize the san for backup traffic, the server to be protected will need to be upgraded to a Backup exec media server with sso and will need to perform its own local backups.

to learn more about Symantec Backup Exec Shared Storage Option, please reference the following:



Symantec Backup Exec Agent for Lotus Domino

now supports Lotus domino 8, including 64-bit support

efficient, easy-to-manage data protection of the Lotus domino database and transaction logs

Benefits

customers now have the flexibility to protect 64-bit versions of Lotus domino with Backup exec

Flexible restore features

Licensed

per Lotus domino server

What’s included

agent for Windows servers (aWs)


Note

64-bit support is provided onLY on domino 8.0.1 and 8.0.2. also, we do not currently support Lotus domino running on dB2.




Symantec Backup Exec Agent for DB2 on Windows Servers

complete database protection for iBM dB2 environments

New!SupportforDB2versions9.1and9.5

Benefits

simplified job creation of dB2 resources

easy backup and recovery of critical dB2 data

Licensed

per dB2 server

What’s included

agent for Windows servers (aWs)

agent for Windows servers (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)

Note

64-bit support for domino 9.x is limited to Windows 2003 and Windows 2008 only.


Symantec Backup Exec Remote Agent for Macintosh Systems

NowsupportsMacOSX10.5.xenvironments

scalable data protection for remote Mac servers and workstations

Benefits

allows Backup exec customers to protect Mac systems

Licensed

per Mac server or workstation

What’s included

remote agent for Macintosh servers (raMs)

Note

SupportsMacOSXonbothPPCandIntelplatforms;checkSCLatwww.backupexec.com/compatibility


Enhanced! Backup Exec NDMP Option

supports the backup and restore of ndMp netapp (data ontap 7.0 or later), eMc celerra (with dart 5.5 or later), and iBM n-series storage configurations with tape devices attached

protection for ndMp devices residing in remote locations including in storage area network (san) configurations

automated ndMp filer data duplication to tape

overall support for ndMp devices that greatly expands the number of disk targets that can be selected for disk-based data protection

Benefits

added flexibility

reduced backup management

greatly expanded ndMp device support over the previous versions of Backup exec

Licensed

per protected ndMp based nas device

What’s included

ndMp agent


16

17

Note

clustered nas devices require only a ndMp license for the “active” node in the cluster because both nas devices have the same data to protect on them.

to check hardware compatibility for supported devices, please visit: www.backupexec.com/compatibility

to learn more about Symantec Backup Exec NDMP Option, please reference the following:

•Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_option_caso_09-2008.en-us.pdf

Licensing Backup Exec 12.5 for Windows Servers

Overview

effective with the release of Backup exec 12.5, all entitlement certificates sent via email will include live activation

license keys as well as the quantity of entitlements. this global change applies to new purchases; upgrades from versions

prior to Backup exec 12.5; and cross-upgrades to all Backup exec 12.5 core license products, agents, and options for

both Windows server and Windows small Business server. Backup exec customers will no longer have to go through the

additional step of going online to the license portal to register their serial numbers in order to get their license keys to

activate the product. this change reflects symantec’s ongoing customer-first commitment to ensure that the customer’s

usability experience is the very best it can be.

• First-timeBackupExeccustomerswhohavepurchasedamaintenancecontractwillneedtogotothelicensingportal

(https://licensing.symantec.com) to register their serial number, activate the support contract, and supply their

technical contacts to symantec.

• BackupExec12.5Box(LicenseinaBox)products(withorwithoutmaintenance)willshipwithlivekeysincludedinthe

box. customers who purchase Box products with maintenance will need to go to the licensing portal to activate their

support contract.

Backup exec can be purchased through a certified symantec reseller or direct through the symantec online store. the

following Backup exec products will be available with the launch of Backup exec 12.5:

Backup Exec 12.5 Solution Product Overview

Symantec Backup Exec 12.5 for Windows Servers (including new agents and options)

Backup Exec 12.5 for Windows Servers product page: www.symantec.com/business/backup-exec-for-windows-servers

Symantec Backup Exec 12.5 for Windows Small Business Servers (Standard or Premium)

Backup Exec 12.5 for Windows Small Business Server product page: www.symantec.com/business/backup-exec-for-windows-small-business-server

Licensing

every Backup exec purchase requires at least one media server license (server attached directly to storage devices),

additional agents and options can be added based on the additional local or remote protected servers (file and

application servers not directly attached to a storage device) running in the customer’s environment.





18

Available licensing programs

Product Name License in a Package (no support)

License in a Package (with 1-Year Standard Support)

License in a Package (with 1-Year Essential Support)

Unbanded License Express

Express Volume Tiers

Rewards A-E

Gov’t Academic

Symantec Backup Exec 12.5 for Windows Servers (including new agents and options)

X X X X X X X

Symantec Backup Exec 12.5 for Windows Small Business Servers

X X X X X X X

Buying programs

Buying Program Description

Business Packs and Business Pack bundles

•Thisisaboxedproductor“licenseinabox,”andordersareprocessedofftheshelf.•BusinessPacksarenewlicenses.•BusinessPackbundlesarenewlicenseswith24x7supportor8x5support•Upgradelicensescannotbepurchasedinthisformat.

Express Buying Program •Thisisatransaction-basedpricingmodelandissuitableforsmalltomediumcompaniesthatwantright-to-deploy license rather than buying multiple boxes.

•Lowminimumpurchaserequirement(asingleBackupExeclicensequalifies)•Hasasinglepricinglevel—i.e.,“BandS”forBackupExec12.5

Government Buying Program this is the express Buying program for government entities.

Academic Buying Program this is the express Buying program for educational institutions and charities.

Rewards Buying Program •Thisisarelationship-basedpricingmodelthatissuitableformediumtolargecompanies•Thereisaminimumpurchaserequirementof6000points.PointvaluesarecalculatedbasedonMSRPof

each license ($5 = 1 point).•Thisprogramhasfivedifferentpricingbands(AtoE);thebandisdeterminedbytheaccumulatedpoint

value of each Backup exec sKu purchased in the last 2 years. •Co-termingofmaintenanceisavailableunderthisbuyingprogram.

Enterprise buying options these are based on 2- and 3-year contractual terms and conditions and are targeted towards large enterprises.

Entitlement/Migration path

Upgrades—previous versions and competitive

Buying Program Description

Backup Exec maintenance customers

customers with any edition of Backup exec who have a current maintenance/support contract can update all existing core product, agents and options covered by their maintenance contract, free of charge, to Backup exec 12.5 for Windows servers.

Backup Exec 12 and all prior version non-maintenance customers

Backup exec 12 or prior version customers without current maintenance contracts are required to purchase upgrade sKus (35% off Msrp) for all their existing core products, agents, and options to access Backup exec 12.5 for Windows servers.

Competitive upgrades competitive product customers can also use upgrade to Backup exec 12.5 for Windows servers by purchasing the Backup exec upgrade sKus provided at a 35% discount off of Msrp.

19


License upgrades

With the release of Backup exec 12.5, existing customers will be able to upgrade previously installed Backup exec 11d

and 12 versions and will be capable of reading and restoring data from any previous Backup exec for Windows servers or

Backup exec for netWare except where end-of-life (eoL) decisions have been made.

Current Backup Exec Product Backup Exec 12.5 Upgrade

Backup Exec media server license on maintenance

Backup Exec 12 with current maintenance •UpgradetoBackupExec12.5atnocharge;BackupExec12andlower license keys will not work in 12.5.

•BackupExec12.5corelicenseisbackwardcompatiblewithBackupexec 12 and 11d agents.

•Tomigrateto12.5,usersrunning10dandbelowwillhavetoeitheruninstall and then reinstall Backup exec, or upgrade to 11d and then upgrade again to 12.5.

Backup Exec 11d with current maintenance

Backup Exec 10.x with current maintenance

Backup Exec 9.x with current maintenance

Backup Exec agents and options license on maintenance

Backup Exec 9.x, 10.x, 11d, 12 options with maintenance •UpgradetoBackupExec12.5atnochargethroughSymantecFileconnect Backup exec 12 and lower license keys will not work in 12.5

•BackupExec12.5corelicenseisbackwardcompatiblewithBackupexec 12 and 11d agents

•Tomigrateto12.5,usersrunning10dandbelowwillhavetoeitheruninstall and then reinstall Backup exec, or upgrade to 11d and then upgrade again to 12.5.

Backup Exec 9.x, 10.x, 11d, 12 agents with maintenance

Backup Exec SBS license on maintenance

Backup Exec for Windows Small Business Server with maintenance

upgrade to Backup exec 12.5 for Windows small Business server at no charge.

Customers not on maintenance

Any version of Backup Exec (Server, agents, and options) without maintenance

purchase Backup exec 12.5 upgrades and save up to 35% off Msrp.

Software upgrades

Backup Exec 11d and 12 Backup Exec 12.5

May upgrade directly to 12.5

Backup Exec 10d and older Backup Exec 12.5

Must install previous version and reinstallOr leverage BEIM for automatic upgrades from 9.1 to 12.5


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End-of-life (EOL) updates

With the release of Backup exec 12.5 for Windows servers, the Backup exec system recovery option will no longer be

available. all existing Backup exec system recovery option customers on maintenance will be mapped to a full version of

Backup exec system recovery server edition.

in addition, as of november 03, 2008, the Backup exec for netWare product portfolio will no longer be available. For

customers looking to migrate to Backup exec for Windows from a netWare environment, please view Backup Exec for

NetWare End of Life (EOL) Statement of Direction (http://seer.entsupport.symantec.com/docs/312180.htm)

or, see mapping note below.

For additional questions about the upgrade path. please contact Customer Care (www.symantec.com/business/support/

assistance_information.jsp).

EOL mappings

Below is a summary of the product(s) to which eoL products map for continued product support and data protection.

Backup Exec System Recovery Option Maps to

Backup Exec System Recovery Option (discontinued october 6, 2008)

Backup Exec System Recovery 8.5 Server Edition

note: if the customer is not under current maintenance, there is a promotion in place that allows an existing Besro customer to purchase Besr 8.5 server edition at a discounted price.

Backup Exec for NetWare Servers Maps to

Backup Exec 9.2 for NetWare Servers (discontinued november 3, 2008)

one license each Backup Exec 12.5 for Windows Servers and Backup Exec 12.5 Remote Media Agent for Linux

Backup Exec NetWare 9.2, Open File Option with Client Access License

Backup Exec 12.5 Open File Option for NetWare

Backup Exec NetWare 9.2, Intelligent Disaster Recovery Option Unlimited Clients

no product needed—functionality included in media server

Backup Exec NetWare 9.2, Library Expansion Option Backup Exec 12.5 Library Expansion Option

Backup Exec NetWare 9.2, Remote Agent (CAL) for Windows and NetWare Servers

one license each Backup Exec 12.5 AWS and Backup Exec 12.5 RANW

Backup Exec NetWare 9.2, Remote Agent (CAL) for Linux/UNIX Servers

Backup Exec 12.5 Remote Agent for Linux/UNIX Servers

Backup Exec NetWare 9.2, SAN Shared Storage Option Backup Exec 12.5 SAN Shared Storage Option

Backup Exec for Windows Version

Release Type End of Availability End of Support Date

Backup exec 9.0 Major no longer available december 1, 2005

Backup exec 9.1 Major no longer available January 18, 2007

Backup exec 10.0 Major november 6, 2007 May 6, 2009

Backup exec 10d Minor november 6, 2007 May 6, 2009

Backup exec 11d Major February 18, 2009 august 18, 2010

Backup exec 12 Major october 6, 2009

http://seer.entsupport.symantec.com/docs/312180.htm

http://seer.entsupport.symantec.com/docs/312180.htm

http://www.symantec.com/business/support/assistance_information.jsp

http://www.symantec.com/business/support/assistance_information.jsp

21


Backup Exec deployment scenarios

Backup Exec and Microsoft Windows Server or Microsoft Windows Essential Business Server (EBS)

Below is a summary of how to license Backup exec for a Microsoft Windows server or a Microsoft essential Business

server (eBs) environment.


22

Backup Exec and Microsoft Windows Small Business Server (Standard or Premium)

Below is a summary of how to license Backup exec in a Windows small Business server (sBs) environment. all Backup

exec 12.5 agents and options (except san shared storage option and central admin server option) are now supported

by Backup exec 12.5 for Windows small Business server (standard and premium). specific Backup exec small Business

server agents and options are no longer available.

Windows Small Business Server System Requirements

Backup Exec 12.5 Agents and Options

Online backup of Exchange Backup exec agent for exchange (one license comes standard with each Backup exec sBs standard and premium server license)

Online backup of SQL Backup exec agent for sQL (one license comes standard with each Backup exec sBs premium server license)

Open file protection Backup exec advanced open File option comes standard with each Backup exec sBs standard and premium server license

Desktop/Laptop protection Backup exec desktop and Laptop option comes standard with each Backup exec sBs standard and premium server license and supports up to 75 workstations

Basic system recovery intelligent disaster recovery option for tape-based system recovery comes standard with each Backup exec sBs standard and premium server license

Backup SQL on remote Windows servers via LAN vs. on SBS Premium Server Edition

Backup exec agent for Windows systems (one license now comes standard with each Backup exec sBs premium server; license includes advanced open File option protection)

Needs more than one drive library Backup exec Library expansion option (one license is required per additional drive in a device. License for first drive is included in core product.)

Additional application and database agents to support remote servers

Backup exec for Windows small Business server now supports all the agents and options list above for Backup exec for Windows server except san shared storage option and central admin server option.

Advanced disk-based system recovery Backup exec system recovery—small Business server edition

Backup exec system recovery—desktop edition

23



24

Backup Exec and VMware Infrastructure

Backup Exec and Microsoft Hyper-V

25


Backup Exec and a Remote Linux media server

Backup Exec and an NDMP NAS device


26

Backup Exec in a SAN environment

Support and maintenance service offerings

Services

support for Backup exec 12.5 for Windows servers will be handled in the standard manner with no exceptions or

modifications. symantec offers the Backup exec product line with or without technical support. users with a current and

active maintenance support agreement may contact the technical support group via phone or online at:

www.symantec.com/enterprise/support/index.jsp

When contacting the technical support group, an administrator should have the following information available:

• Productreleaselevel

• Hardwareinformation

• Availablememory,diskspace,NICinformation

• Operatingsystem

• Freeversion-andpatch-levelupgrades

• Networktopology

• Router,gateway,andIPaddressinformation

• Problemdescription

• Errormessages/logfiles

• TroubleshootingperformedpriortocontactingSymantec

• Recentsoftwareconfigurationchangesand/ornetworkchanges

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symantec recommends the following two support offerings:

• Essential Support—provides 24x7x365 access to support. Because problems with backups often happen in the middle

of the night, we recommend essential support as a minimum. essential support also includes free product upgrades

for the life of maintenance.

• Business Critical Services (BCS) Advanced Access—a new support offering developed for larger organizations that

are highly focused on minimizing downtime. it provides the highest level of support expertise and responsiveness with

the following features:

– 24x7 direct access to advanced-level support engineers in english

– priority call queuing

– Bcs initial response, service restoration, and solution delivery goals

– access to Bcs/platinum secure premium Web site for security products

– six designated contacts per product family

Support agreement levels

Support Agreement Levels Features

Symantec Essential Support Services (recommended)

•Free version- and patch-level upgrades for the life of support•30-minuteresponsetargetforSeverity1issues•24x7x365telephoneaccess•Follow-the-sunmodelforaround-the-clockissueresolution•One-stopinteroperabilitysupport•Sixdesignatedcallersperproducttitle•Technicalsupportnewsbulletinsubscriptionservices•Symantecsecurityalertnotifications•Optionforadditionaldesignatedcallers

Symantec Basic Maintenance Services •Free version- and patch-level upgrades for the life of support•60-minuteresponsetargetforSeverity1issues•24x7x365toupdatesandpatches•CallCenteraccessduringbusinesshours•Twodesignatedcallersperproducttitle•Technicalsupportnewsbulletinsubscriptionservices•Symantecsecurityalertnotifications•Optionforadditionaldesignatedcallers

Symantec Business Critical Services (premier Symantec support offering)

•Designedforenterpriseswithminimaltoleranceforserviceinterruption,BCSprovidesa combination of personalized, proactive services that is unparalleled in the industry. With this level of service, symantec is not just the customer’s support team, but rather part of their business. this comprehensive approach offers:

•AsinglepointofcontactfromSymantec’seliteteamofsupportengineerswhointimate-ly understands the customer’s complex it environment, processes, and culture—greater environmental knowledge translates to faster issue resolution and risk mitigation

•Symantec’smostacceleratedservice-leveltargets•ExpeditedaccesstoSymantecadvancedsupportengineers,promotingthefastestpos-

sible resolution time•Remoteoronsitesupportservicesoptions•Free version- and patch-level upgrades for the life of support


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Enterprise support at a glance

Enterprise Support and Maintenance Services

Basic Maintenance

Essential Support

Business Critical Services

Datacenter National Global

Severity One response time targets 1 hour 30 minutes 15 minutes 15 minutes 15 minutes

Telephone access to support engineers 8 a.m. to 6 p.m. Business hours

24x7x365 24x7x365 24x7x365 24x7x365

Downloadable software upgrades, updates, and patches

✓ ✓ ✓ ✓ ✓

Designated callers 2 per product title

6 per product title

unlimited unlimited unlimited

Business Critical account manager (BCAM)

remote BcaM designated BcaM

global BcaM

Business Critical engineer ✓ ✓ ✓

Onsite visits (fly-to-site) 2 6 20

Tailored account support plan ✓ ✓

Quarterly account reviews ✓ ✓

Account case history reports ✓ ✓

Network link assessment option ✓ ✓

Impact alerts ✓ ✓

No-charge support

all customers are eligible to receive the following support at no charge:

• LiveUpdatewillupdatetheBackupExecsoftwarewithallrelevantinformation,suchashotfixes,servicepacks,and

updates.

• Technicalsupportinformationwillcontinuetobeavailablefrom:

www.symantec.com/business/support/index.jsp

• Technicalforumscanbeaccessedvia:

http://forums.symantec.com/discussions/category.jspa?categoryid=13

Remote Expert Installation Services (North America only)

symantec remote expert installation service (reis) for Backup exec Windows servers provides organizations with a low-

cost, convenient, remote expert installation and upgrade service for one Backup exec Windows Media server through a

Web-based session with installation experts.

Basic services

• BasicRemoteExpertInstallationServiceforBackupExecWindowsMediaServer(oneserver)

• BasicRemoteExpertInstallationServiceforBackupExecStandardSmallBusinessServer(oneserver)

• BasicRemoteExpertInstallationServiceforBackupExecPremiumSmallBusinessServer(oneserver)

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Extended services

• ExtendedRemoteExpertInstallationServiceforBackupExecRemoteAgent(oneagent)

• AvailableforupgradesornewinstallsforBackupExec12.5

– requires purchase of reis for media server

– requires a symantec maintenance agreement

REIS for Backup Exec agents and options coverage

please go to the reis Web site for more information: http://go.symantec.com/reis

Backup Exec Windows Media Server

Remote Agents Exchange Agent SQL Agent

REIS for Backup Exec Windows Media Server Yes optional for all aWs installations

no no

REIS for Backup Exec Standard Small Business Server Yes optional for all aWs installations

Yes no

REIS for Backup Exec Premium Small Business Server Yes optional for all aWs installations

Yes Yes

Professional servicesFor small and medium businesses, symantec delivers a range of services that help symantec Backup for Windows

customers install and upgrade quickly, train employees to leverage advanced functionality, and maximize uptime with

the right support plan. in addition to the services offered by symantec, additional service offerings are available from

symantec partners.

Service Symantec Benefit

Professional Services—Remote Expert Installation Services (North America)

•Whyinstallthesoftwareyourself?LetSymantecinstallitforyou!•Reducestheriskstypicallyassociatedwithupgradesandimplementations•Reducesthesoftware’stimetobenefit•Flexible,cost-effectiveknowledgetransfer

Managed and Hosted Services—Education Services •Bestpracticeusage•Unrivaledproducttrainingexpertise•Flexible,cost-effectiveknowledgetransfer•ImprovesthebusinessvalueofIT

Enterprise Support Services and Responses—Essential Support Services

•Maximizesavailability—24x7support•Flexible,cost-effectiveknowledgetransfer•Freeproductupdatesandversionreleases•Industry-recognizedsupportexpertise

Consulting services

pre-packaged systems recovery services (Backup exec 12.5 for Windows servers service and Backup for Windows servers

assessment, design, and implementation services) provide a fast and effective way to acquire knowledge transfer,

implement, install, and configure Backup exec 12.5. available key features include:

• Analysisofintendedusecasesandthecurrentserverrecoveryenvironment

• Installationandconfigurationproofofconceptinalabenvironment


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• Reviewofbestpracticesforsystemprotectionandrecovery,agentdeployment,andoperationalmanagement

• DemonstrationoffeatureswithinBackupExec

• Assessmentofexistingcustomerdisasterrecoverypoliciesandprocedures

• Adviceonthedevelopmentofdisasterrecoverypolicies,procedures,anddocuments

• Creationofascalabledesignthatoptimizesthebackupandrecoveryofbusiness-criticalsystems

• InstallationandconfigurationoftheBackupExecsolutioninaproductionenvironment

• InstallationandconfigurationofBackupExec

• Documentationofpolicies,procedures,andBackupExec

the following Backup exec services provide a standard or pre-defined statement of work to facilitate ordering and

contract negotiations.

Services Symantec Benefit

QuickStart for Backup Exec for Windows Servers Service

three days of onsite consultation include:

•Pre-installationplanningandassessment—apre-engagementinterviewtounderstandthecustomer’srequirements and environment

•Productinstallation—installationandconfigurationofthecustomer’slicensedBackupExecproduct(s) in a lab environment

•Configurationandtuning—consultingonmethodsforWindows®systemprotectionandrecoveryinthe customer’s lab environment

•Knowledgetransfer:onsitedemonstrationofandintroductiontoBackupExeccapabilitiesforWindows data recovery, including:

– Backup job configuration – caso management / configurations – granular recovery – desktop and laptop protection – remote server recovery – agent deployment and operational management

Backup Exec for Windows Servers Design and Implementation Service

•Pre-installationplanningandassessmentofthecustomer’sstorageenvironment,includingstorageresearch, a storage threats and vulnerabilities audit, and a storage tolerance to downtime analysis

•AnalysisanddevelopmentofaBackupExecenvironmentsolution•DevelopmentofascalabledesignarchitecturefortheBackupExecSystemRecoverysolution•InstallationandconfigurationoftheBackupExecsolutionsinalabandproductionenvironment•Knowledgetransferconcerning,demonstrationof,andconsultingonbestpracticesforremotesystem

protection and recovery architecture in the customer’s lab environment, including:•Creating,organizing,scheduling.andmonitoringrecoverypoints•LightsOut™Restorecapabilitytorestoreaserverfromaremotelocation•Recoverypointstorageoptions•Managingtherecoveryenvironmentfrombehindthefirewall•Establishingasecureimagingandarchiveenvironment•Establishabasicmethodologyfordisktodisktotape(D2D2T)archiving•DocumentdisasterrecoverpoliciesandproceduresforbackupandrecoveryandforBackupExec

configuration•Agentdeploymentandoperationalmanagement•File-/Folder-levelbackupandrecoveryoptions

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Education services

symantec education services is committed to the success of its new and existing customers who are using symantec

Backup exec 12.5 for Windows servers. training on these products is available globally in a training format and price

point that is right for both the customer and the customer’s business. Visit the Symantec Education Web site

(www.symantec.com/business/training/product_training/detail.jsp?pkid=backupexec) for more information.

Evaluations Full 60-day evaluation copies of Backup exec 12.5 can be downloaded directly from the symantec Web site at

www.backupexec.com. the 60-day evaluation copies allow customers to try all agent and option functionality. in addition,

with the introduction of Backup exec 12.5, all agents and options (except caso) can now be evaluated through the

Backup exec console free for 60 days.

Lookup tools

Backup Exec online SKU configurators

to identify specific the Backup exec sKus needed per deployment, please visit: www.backupexec.com/configurator

Backup Exec software and hardware compatibility

to download a complete list of supported software and hardware technologies supported by Backup exec 12.5, please

visit: www.backupexec.com/compatibility

Product availabilityBelow is a general availability and upgrade notification summary for symantec Backup exec 12.5:

Backup Exec 12.5

• Firstcustomership(FCS):Oct6,2008

• Customerupgradenotification:October2008

Backup Exec Infrastructure Manager 12.5

• Firstcustomership(FCS):Q22009

http://www.symantec.com/business/training/product_training/detail.jsp?pkid=backupexec

http://www.symantec.com/business/training/product_training/detail.jsp?pkid=backupexec

About Symantec

symantec is a global leader in

providing security, storage, and

systems management solutions to

help businesses and consumers

secure and manage their information.

Headquartered in cupertino, calif.,

symantec has operations in more than

40 countries. More information is

available at: www.symantec.com.

For specific country offices and

contact numbers, please visit

our Web site. For product

information in the u.s., call

toll-free 1 (800) 745 6054.

symantec corporation

World Headquarters

20330 stevens creek Boulevard

cupertino, ca 95014 usa

+1 (408) 517 8000

1 (800) 721 3934

www.symantec.com

copyright © 2009 symantec corporation. all rights reserved. symantec, the symantec logo, Backup exec, and Backup exec system recovery are trademarks or registered trademarks of symantec corporation or its affiliates in the united states and other countries. Microsoft and Windows are u.s. registered trademarks of Microsoft corporation. Linux is the registered trademark of Linus torvalds. other names may be trademarks of their respective owners. 01/09 20009754

Backup Exec 12.5 Pricing and Licencing

Documents

Transcript of Backup Exec 12.5 Pricing and Licencing