Back office management in UNPANunpan1.un.org/intradoc/groups/public/documents/UN/UNPAN030572.pdf ·...
Transcript of Back office management in UNPANunpan1.un.org/intradoc/groups/public/documents/UN/UNPAN030572.pdf ·...
United Nations Public Administration Network
Back office Management in UNPAN: From a Successful Interactive Portal to a Web 2.0 Institutional Networking Site
Deniz Susar, Knowledge Management Branch
DPADM/UNDESA
Shanghai, Republic of China 25 May 2008
United Nations Public Administration Network
Agenda Overview of UNPAN• Back Office Management in UNPAN •
IT Infrastructure DotNetNuke Taxonomy Reusable modules Multilingual portal Interoperability Online Training Monitoring & Reporting & Support
United Nations Public Administration Network
? Global networking tool that connects relevant
international, regional, subregional, and national institutions worldwide for the promotion of better public administration
UNPAN = Institutional Networking
Social Networking >
Professional Networking >
Institutional Networking >
Connects individuals to each other
Connects both individuals
&institutions
to each other
Number of Documents
0
5000
10000
15000
20000
25000
30000
2002 2003 2004 2005 2006 2007 2008
Special thanks goes to APCITY who became the first UNPAN partner organization uploaded more than 10,000 documents !
Traffic – 2008
Average #s for 2008 Visits/Day: 18,427 • Visit Duration: 18 minutes • Hits/Day: 59,287•
Traffic – Originated Countries
0
10000
20000
30000
40000
50000
60000
70000
80000
90000
100000
India
South Afric
a
China
Austra
lia
UK
France
Malays
ia
Canada
Braz
il
Phillipinn
es
Motivations for the upgrade
Update site anywhere •anytime by anyone Engage users & provide •more interactivity Web 2.0 tools: polls, blogs, • RSS etc.
Some of the latest community Web sites to take the world by storm are Youtube, Facebook, LinkedIn, Myspace
United Nations Public Administration Network
United Nations Public Administration Network
Bandwidth costs Hardware costs Broadband Dialup APIs Screen scraping Web applications Web forms Google Netscape Trade sales IPOs Sharing Owning Wireless Wires Tags Taxonomy RSS Portals Blogs Home pages XML HTML Peer to peer Client-server Communities Companies Writing Reading Web 2.0 is aboutWeb 1.0 was about
Back Office Management in UNPAN
IT Infrastructure• DotNetNuke • Taxonomy• Reusable modules• Multilingual portal • Interoperability • Online Training • Monitoring & Reporting•
1. DotNetNuke (DNN) DNN is a Web Content Management System Open Source license (BSD) Large community support Written in VB.NET Runs on IIS with .Net Framework Uses SQL Server as the data store Over 400,000 registered users and growing
Back Office Management in UNPAN
How UNPAN uses DNN?Front-end
New look & feel • Consolidated regional homepages• Dynamic What’s New Page• User rating and feedback• Transparent view numbers • New Modules •
Back office management User Registration • Updating portal anytime anywhere • Taxonomy • Interoperability with e-Gov Readiness KB• Reusable modules • New features such as RSS etc.• Monitoring with Google Analytics, WebTrends •
Announcements News Library Events
Conferences • Training •
Directories Resources • Experts •
DotNetNuke – New Modules for each Region
Partners login to add entries to the UNPAN modules: announcement, news, documents, events, directories
DotNetNuke – Web Page Updates
UNPAN partners fill in the other fields of the announcement and the announcement appears on the live site as soon as they submit.
DotNetNuke – Web Page Updates
TaxonomySame taxonomy for all modules
Announcements News Library Events
Conferences Training
Directories Resources Experts
Users can also use theirown tags for all the entries in all the modules…
Back Office Management in UNPAN
Back Office Management in UNPAN
Reusable Modules
All modules have 3 common fields:
Taxonomy • Country • Institution (UNPAN Member)•
http://www.unpan.org/amdin
By using the same UNPAN modules; we are able to create a ‘portlet’ within the
UNPAN portal for all the institutions. You will find the entries that are owned
onlyby that UNPAN member in this ‘portlet’.
Reusable ModulesBack Office Management in UNPAN
Back Office Management in UNPAN
Interoperability
Between DotNetNuke and
Oracle/Stellent Document •Management System Udutu (Single sign-on)• e-Gov Readiness Knowledge •Base
Back Office Management in UNPAN
Online Training
The Learning Manager • Udutu Online Authoring Tool •
Back Office Management in UNPAN
Monitoring & Reporting & Support
Web Web Trends, Google Analytics
Our ProgressBugTracker,http://ifdefined.com/bug
Back Office Management in UNPAN
Monitoring & Reporting & Support
Support
UNPAN Helpdesk [email protected] UNPAN CMS
training workshops online training manuals (voice & video)
Participating in an unique worldwide network•Learning from other members of the network (North-South & South-South)•Sharing your products/services through additional channels•Receiving free network IT support and tools to save money for all•Reaching out to larger audience •Making thyself more visible through the more powerful vehicle•Enhancing KM capacities via UNPAN IT tools•Understanding better the user’s needs•Providing more needed products and services (one-stop shop)•Being highly recognized and appreciated by the UN GA,ECOSOC and the •worldwide public users
United Nations Public Administration Network
KM Benefits via UNPAN
Political support at all levelsNeed better understanding of who we are and what we can doNeed better understanding of the needs of the people we serveNeed better understanding of the importance of KM Need incentives and recognition systems for KM workers
Planning and implementation supportNeed a long-term and sustainable strategy on institutional KMNeed necessary human and financial resources for KM Need better integrated process among IT, back office KM and front office service
IT Infrastructure supportNeed easier, simpler and friendlier tools and tools to avoid double KM workNeed innovative capacity in KM through IT tools
Marketing supportNeed creative means for promoting the service we provide via the Network
United Nations Public Administration Network
KM Challenges via UNPAN
Political support☺
Providing UNPAN members better sense of ownership and identityPromoting your UNPAN work at your respective board or governing meetings
Planning and implementation support☺Providing UNPAN contributors with better quality control toolsProviding UNPAN users with better monitoring and evaluating tools
IT Infrastructure support☺Providing UNPAN member with easier and less burden tools on online KM Providing UNPAN members with more optional tools for design and customize their contentsProviding UNPAN members and users with better interactive toolsProviding UNPAN users with easier and friendlier navigation
Marketing support☺
Providing UNPAN members with more promoting means
United Nations Public Administration Network
What can UNPAN do to overcome challenges ?