Winter 2016 newsletter bill insert / NY version / flat size: 12.5” x 10.875” / folded size: 6.25” x 3.625” / cmyk

Winter 2016 New York Customer Newsletter

www.nationalfuelgas.com

Important Contact Information

For more information, including translation services, call 1-800-365-3234. Este folleto también es disponible en español. Para más información, llame al 1-800-365-3234.

NY Winter Newsletter 2-16

Billing Questions and Customer ServiceIf you have a question, problem or request, please call us Monday through Friday, 7 a.m. to 6 p.m.

Buffalo area: 716-686-6123 All other areas: 1-800-365-3234 Or visit www.nationalfuelgas.com for more information.

Customers with hearing or speech difficulties are able to communicate with us on electronic display (TTY or teletypewriter) and can have a relay call placed to us by calling 711.

Customer Assistance CentersIf you’d like to talk with one of our representatives in person, our Customer Assistance Centers are staffed with helpful people who can assist you. Please check the locations listed below to find the office closest to you.

Open Monday - Friday, 8:15 a.m. to 4:30 p.m.Buffalo: 409 Main Street

Buffalo, NY 14203Cheektowaga: AppleTree Business Park

2875 Union Road, Suite 44 Cheektowaga, NY 14227

Jamestown: 1384 Peck Settlement Road Jamestown, NY 14701

Things to think about:

• Paperless billing • Direct pay and budget

plan • Winter safety tips • Energy security

Baby, It’s Cold Outside - Keep the Heat Inside

Think of all the different ways natural gas can keep you warm this winter and still save you money when compared to other fuel types.RADIANT FLOOR HEATING:Radiant floor heat is most often installed at the time of construction, during a remodel or for a new addition. Radiant floor heat provides superior comfort by spreading heat more evenly throughout the home and can even be used to melt snow on walkways and driveways!

HYDRONIC HEATING SYSTEMS:Hydronic heating systems circulate heated water throughout your home through copper or PEX tubing. Hydronic heating is helpful for people who suffer from allergies and is relatively easy to install.

NATURAL GAS SPACE HEATERS:Space heating is a great alternative for garages, workrooms and basements. Space heaters can be mounted on a wall, to the floor or on baseboards for instantaneous heat wherever you need it. Gas fireplaces provide space heating, too!

As always, consult a dealer for proper sizing and installation.

Scan this QR code with a mobile device to learn more about natural gas appliances and to find a dealer near you. For more information, contact: National Fuel’s Energy Services Department:

NY: esny@natfuel.com / 1-800-343-4568

Natural gas is clean burning, efficient, economical and environmentally friendly. And it is delivered to your home or business in a safe transportation network. But natural gas safety also depends on you. Natural gas is naturally colorless and odorless, but National Fuel adds a rotten egg smell so you will know if there is a leak. If you detect a faint smell ofgas, check to see if you have apilot light out or a burner that is not completely turned off. Then open windows and doors to ventilate. Do not attempt to re-light without ventilating the area first. If you smell a strong gas odor or are unable to detect the odor’s cause:

DO:• Leave the premises immediately.• Call National Fuel’s emergency line,1-800-444-3130, from a different location.

DON’T: • Switch lights on or off.• Light any matches.

Other Important Winter Safety Tips:• Do not store gasoline, paint thinner, aerosol cans, boxes or papers near your furnace or water heater.• Have your chimney, appliances and heating equipment inspected every year, as blockages can lead to carbon monoxide buildup.• Learn the symptoms of carbon monoxide poisoning, such as fatigue, coughing, headache, irregular breathing, dizziness, paleness, nausea and/or cherry-red lips or ears. If anyone in your home experiences these symptoms, open your windows and doors to ventilate your home. Move outside and call 911 or your fire department. Install a carbon monoxide detector and check it often to see if it is operating properly.

Natural Gas Safety: Scents and Sensibility

Winter MeterSafety Tips:

During the winter, keep your home and natural gas meter safe by keeping the area around the meter free of snow and ice. Use caution when shoveling, plowing, snowblowing or removing icicles from your meter, gutters and roof. Call National Fuel at 1-800-365-3234 if the meter is encased in ice; please DO NOT try to melt or break the ice yourself. Exhaust and combustion air vents for gas appliances must be clear of snow and ice to prevent carbon monoxide accumulation in your home.

For natural gas

emergencies,

please call:

1-800-444-3130.

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Winter 2016 NY newsletter bill insert / NY version / flat size: 12.5” x 10.875” / folded size: 6.25” x 3.625” / cmyk

Other Payment Assistance ProgramsBudget PlanFor many of our customers, having level and predictable monthly gas payments can make budgeting easier. Our Budget Plan lets you stabilize your monthly bill for up to 1 year. Sign up for the Budget Plan online at www.nationalfuelgas.com or call 1-800-365-3234.

Deferred Payment AgreementIf you anticipate a problem with making your payment, please call us. We may be able to negotiate an agreement with you to provide a payment plan on your account balance.

Neighbor For Neighbor Heat FundThis fund helps qualified customers prevent an energy emergency. To be eligible you must meet one of the following criteria: Be at least 55 years old, have a certified medical emergency, be disabled or be receiving unemployment benefits. Contact the Salvation Army at 716-883-9800, Ext. 230, or Catholic Charities at 716-856-4494. In Chautauqua County, contact the Salvation Army at 716-664-4108, Catholic Charities at 716-372-0101 (ask for Parish Outreach) or Chautauqua County Office For the Aging at 716-753-4471.

LICAAPIf you meet the HEAP income guidelines, you may also be eligible for LICAAP - National Fuel’s Low Income Customer Affordability Assistance Program. The program offers stable bills, reduced rates and debt forgiveness. You must be using National Fuel as your natural gas supplier to be eligible. Please call 1-800-365-3234 to begin the LICAAP application process.

Special ProtectionsNational Fuel offers special protections for customers

who reside in households where all residents are age 62 or older, 18 or younger, blind or disabled. If you, or anyone you know, fit this description, please call us at 1-800-365-3234. We also offer Third-Party Notification, so you can designate a third party to be notified in case you forget to pay your gas bills, and the Extra Security Plan for eligible customers who are retired or permanently

disabled, which includes coordinating bill due dates to coincide with the arrival of income checks.

Help With Your Gas Bills is Still Available!If you need help paying your heating bills, or know someone who does, HEAP can help. Applications are now being accepted. Funds are limited and will be distributed on a first-come, first-served basis. Don’t delay, apply now. Grant amounts vary and will be provided only while HEAP funding remains available. Additional assistance may be available for those with heating emergencies. The maximum regular HEAP grant for customers who use natural gas to heat their homes is $400. You can apply by mail, in person, by telephone or on the web at www.MyBenefits.ny.gov. For more information visit www.HEAPhelps.com or call 1-877-443-2743.

Go Green with Paperless BillingReceiving your bills by mail wastes precious time, money, paper and postage. Once enrolled in National Fuel’s Online Services, you can easily:

• Stop getting paper bills.• Stop writing checks and save on stamps.• Receive 24-hour access to your account.• Stabilize your monthly bill.

Sign up online at www.nationalfuelgas.com.Direct Pay - The Fastest & Easiest Way to PayWith the Direct Payment Plan, your monthly gas payment will be deducted automatically from your checking or savings account right before the late payment date. That means no more check writing, check charges, postage costs or waiting in line. And it’s FREE! Sign up online at www.nationalfuelgas.com or call us at 1-800-365-3234.Budget PlanThe Budget Plan helps you manage your energy costs by establishing a level monthly payment amount. First, we estimate your expected monthly usage and charges based on your past and current gas usage and the cost of gas. Then we factor in the weather conditions. Once you’ve enrolled, your energy costs will be spread over the number of months you select, making budgeting and managing energy costs much easier.Because your bill is based upon factors that can change, your Budget Plan amount will be reviewed quarterly, to make sure that you’re being billed accurately, given changing energy prices and weather conditions. To sign up for the Budget Plan, visit www.nationalfuelgas.com on the Web or call us at 1-800-365-3234.

Making Bill Paying EasierHelp yourself and help the environment:

Save Money - Save Energy!

Help yourself and help the environment by replacing your energy-hungry appliances with energy-efficient natural gas models through National Fuel’s Conservation Incentive Program and save up to $700!

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