Bruce Palmer102 Lillian Lane, Somerset, PA 15501plmrbrc@gmail.com, 814-248-2944

EDUCATION

Bachelor of Arts: Geography and Mathematics MinorUniversity of Pittsburgh at Johnstown January 2010 - December 2014

Geographic Information Systems (GIS) Certificate University of Pittsburgh at Johnstown December 2014

PROFESSIONAL EXPERIENCE

92G Food Service SpecialistUnited States Army National GuardFebruary 2007 – Present

Awarded Food Service Position at the culmination of 8-weeks basic training and addition 8-weeks of intensive, specialized food service training

Preparing meals for over 300-600 personals. Responsible for 2-5 soldiers in squad

Supported battlefield operations and provided food and supplies for over 500 soldiers

Supplying equipment to personnel and having accountability for equipment

Awake Overnight Representative Invisions Human ServicesApril 2014 – Present

Provide very customized supports for people of all ages with intellectual, physical, neurological and other disabilities

Provide transportation, communication, and other necessary assistance to each person supported related to medical or other emergency situations

Implement and document all supports as specified in the Individual Support Plan

Customer Service Representative Health Net Federal ServicesJune 2014 – Present

Assisting Service members, veterans, and their family members to understand their Tricare Insurance benefits, rules, and regulations in a call center environment

Navigating through various systems for authorizations/referrals for patients and editing the information if needed

ADDITIONAL EXPRIENCE

Veteran RepresentativeThree Wire SystemsNovember 2012 – September 2013

Provided Veterans and Service Members with pertinent program information and additional career, housing and benefit resource referrals in a call-center environment

Conduct orientation sessions with the Virtual Collaboration Tool (VCT) for new and existing clients; including, but not limited to, basic troubleshooting, accessing and using the program

PROFESSIONAL AFFILIATIONS

Military Veteran Program January 2010 – December 2014

Geography Club September 2012 – December 2014

CLEARENCES and CERTIFICATIONS

Secret Security Clearance February 2007 – February 2017

CPR/AED Adult Certified, American Red Cross May 2014 – Present