B - Airfare Audit - Topaz - Detailed Airfare Audit Informatio… · • Comparative Airfare...

Airfare Auditing Domestic, Global & International Travel Topaz International has been providing airfare audits of travel management companies for corporations throughout world since 1978. Each year Topaz reviews over $2 billion in business airfares and serves a cross section of companies varying in size, industry and location. An independent airfare audit by Topaz provides a valuable tool for cost containment and analysis of travel expenses. Company Benefits A Topaz audit verifies if your agency or online booking system is:

• Following your travel policy • Offering the lowest possible airfares • Applying your negotiated rates • Performing at or above the national average

Agency Benefits A successful audit supports the value of the agency's travel management service while allowing you to:

• Review specific accounts • Identify problem areas • Evaluate agent performance and training needs • Qualify for the Topaz Certificate Program

Other important benefits of the audit include:

• Comparative Airfare Benchmarking, which allows you to compare your top city pairs against the Topaz National Database and identify areas for additional low fare opportunities.

• The power of customization including the ability to designate the parameters of the audit to meet the requirements you have of your agency.

Pricing The cost is based on the length of the audit and the number of passenger name records that are audited throughout the month. Topaz is happy to provide pricing options upon request. Report Package

• Detailed audit summary • Identification of cost savings • Specific agent problems areas • Individual agency performance or multi-agency aggregated results • Comparison of audit results against the Topaz National Database

CorporateQuestionnaire

ResolveTravel Policy

Discrepancies

ImplementationConference Callwith all parties

Agency establishCRS Branch

Access prior tostart of audit

Phase 1: : Audit Implementation

AgencyQuestionnaire

TOPAZreview

Travel Policy &Questionnaires

Return signedwork agreementprior to start of

audit


audit

Corporate Agency

AgencyQueues

PNR

TOPAZAuditsPNR

TOPAZ collectsAirfare Data

Audit ReportResults

Reports sentto Client

Phase 2: Audit Process

TOPAZ QueuesError to Agency

Agency Queues Response

to TOPAZ

No Errors

Error

TOPAZNationalDatabase



Discrepancies





AgencyQuestionnaire

TOPAZreview



audit


audit

Corporate Agency



Discrepancies





AgencyQuestionnaire

TOPAZreview



audit


audit

Corporate Agency

AgencyQueues

PNR

TOPAZAuditsPNR


Audit ReportResults





to TOPAZ

No Errors

Error


AgencyQueues

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TOPAZAuditsPNR


Audit ReportResults





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No Errors

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Audit Implementation Process Who does what to set up the audit Audit Implementation/COMPANY

You will determine the length of the audit and the volume of PNRs to be audited. Prior to audit start, you will complete the Corporate Questionnaire defining your expectations of the agency. You may

also provide Topaz pertinent travel policy information and negotiated airfare contracts.

Audit Implementation/AGENCY

Prior to audit, you will complete a questionnaire providing Topaz key agency contact information, defining the expectations of your client and differentiate any travel policy exceptions. Your queue assignments and designated documentation fields are also indicated on the questionnaire.

You provide Topaz branch access to your CRS through an electronic link. A conference call is arranged between the corporate travel manager, key agency contact and Topaz to review the audit

parameters. The audit begins when you place all the PNRs on a designated Topaz queue for access.

Audit Options

PNRs may be audited immediately following the point of booking or after quality control. PNRs audited at the time of booking determines what your agency is offering your travelers during the initial

booking conversation without benefit of subsequent agency quality control. PNRs audited after quality control tests the finished record for accuracy and also verifies the accuracy of the

agency's quality control program.

You can have Topaz conduct the audit with or without notifying your agency when errors occur. Notifying your agency provides instant training and correction of the error. It helps minimize similar errors

throughout the audit and leads to higher performance by your agency. Not notifying your agency provides a measurement of your agency’s typical routine procedures. Similar or

repetitive errors can occur throughout the audit, which leads to lower performance by your agency.

If you are currently using or implementing an online booking system, you may choose to have those reservations placed on a separate queue for auditing.

This will allow you to assess the system’s capability to offer the lowest available airfare within travel policy. Reservations made through the online booking system can also be benchmarked against agency generated

reservations.

Audit Process How we do the audit Topaz accesses your passenger name records (PNRs) through an electronic CRS link and begins auditing. During the audit, Topaz auditors verify that your agency is offering the lowest airfare using the following checklist, where applicable:

Check for lowest fare on the booked flights Check the linear fare calculation line Check for alternate flights/carriers within determined travel window Check for penalty fares Check for connecting flights Check for alternate airports Check for negotiated airfares. Check frequent flyer fares, if applicable Check point to point versus through fares

In addition to the above, if International PNRs are being audited then the International auditors check for the following, where applicable:

Check the linear fare calculation line to determine appropriate taxes and fare construction rules have been applied, such as Circle trip minimums, Back-haul checks, Round-the-World minimums, and Differentials

Country of origin checks Check for "split ticketing" to take advantage of currency exchange fluctuations Check for "Code Share" opportunities Check for "Extra Mileage Allowances" Check for "Higher Intermediate Point Exceptions" Verify the fare on the host airline's computer reservation system/international rate desk. Check for alternate routings/gateway cities

If Topaz is auditing your online booking system, then in addition to the procedures listed above, our auditors check for the following, when applicable:

Whether your online booking system is applying and offering your negotiated air fares If the lowest fare is being offered within your corporate travel policy

Topaz provides a detailed report for all audited PNRs detailing results for quality improvement.

Standard Monthly Report Package Topaz reports are presented to provide the detailed, actionable information necessary to fully benefit from the audit function. The audit reports identify potential cost savings and specific agent problem areas. Reports can be customized to meet your specific formats and frequency requirements. Reports can be provided to show individual agency performance, or multi-agency aggregate results regardless of the agency’s computer reservation system (CRS). Each of these reports can also include data on your online booking system. Global reports can be issued in either U.S. dollars or the local currency of the agency. Audit Summary Report

This report is provided for each individual agency location. The number of passenger name records (PNRs) received, audited and the agency accuracy rate are provided. The final outcome of errors (if the Topaz suggestions were accepted, refused, no response, cancelled, changed or ticketed prior to audit) is reported. In addition, Topaz reports the total dollar value of the records audited and the average cost per ticket during the audit period.

Audit Detail Report

If the agency has errors, an Audit Detail Report will follow the Audit Summary Report. This report is designed to provide specific information on which to base travel management decisions, both by the agency and the corporation. Errors are sorted based on the outcome (accepted, refused, no response, cancelled, changed or ticketed).

Agency Errors Pie Chart

This pie chart illustrates the type of errors made by the agent each month, and is frequently used for internal training and evaluation by agencies. The Topaz National Data Base pie chart is also provided, so that you can compare you agency’s performance to the Topaz national averages.

Ticket Profile Pie Chart

This pie chart shows the types of fares booked (by segment) for the audit period. In addition, the Topaz National Data Base pie chart is provided for comparison purposes.

Benchmark Reports

This series of reports provides a summary of the company’s airfare costs compared to the national averages for identical city pair routings and fare categories.

Report 1 summarizes your audited airfare data by fare category. Report 2 summarizes your audited airfare data by airline. Report 3 compares your top city pairs by fare category. Report 4 compares your top city pairs by airline and fare category.

6015 NE 80th Avenue, Suite 200, Portland, OR 97218 P: (503)254-4242 (800)888-2423 F: (503)254-4303

www.etopaz.com

mm/dd/yyyy John Smith Travel Manager Company Audit Results: Address Agency City, State Zip Audit #111111 Dear name: Enclosed are the TOPAZ reports for your recent audit which include pie charts illustrating the ticket profile, reasons for agency error and TOPAZ national data base averages. Below please find a summary of the enclosed data. mm/dd/yyyy – mm/dd/yyyy Percent Correct 97.81% Total PNRs Received 1,758 Total PNRs Audited 658 PNRs in Error 21 Average Cost per Ticket 396.55 Potential Savings 2,912.70 Avg % of Negotiated Discount 20.00% The TOPAZ national agency accuracy rate for the month was 97.44% for domestic, 96.65% for international and 97.21 % for domestic and international combined. The average cost per ticket was $454.69 for domestic, $2,035.83 for international and $903.15 for domestic and international combined.

Please call Michele Simon or myself at (503) 254-4242 with any questions you might have regarding the audit results. Sincerely, Bradley J. Seitz President & CEO BJS/mrs Enclosures

COMPANY MM/DD/YYYY-MM/DD/YYYY

Audit #: 1111111Agency: AGENCY NAMELocation: CITY, STATEPeriod: MM/DD/YY - MM/DD/YY

This report is provided on a monthly basis for each individual Number of PNRs Received: 1,758agency location. The number of passenger name records Number of PNRs Audited: 958(PNRs) received, audited and the agency accuracy rates are Total Cost of PNRs Audited: $379,897.36provided. Specific passenger detail for PNRs in error is Average Cost per PNR: $396.55 Agency Accuracyprovided on the Audit Detail Report. Number of PNRs in Error: 21.00 Rate

Percent Correct: 97.81%

Number TOPAZAgency Error Response of PNRs Percent Agency Booked Recommended Potential Savings

in Error in Error Fare Fare

ACCEPTED 2.00 0.21% $1,174.70 $661.25 $513.45

CANCELLED/CHANGED 2.00 0.21% $2,019.00 $936.50 $1,082.50

NO RESPONSE 9.00 0.94% $3,290.38 $2,497.30 $793.08

REFUSED 7.00 0.73% $2,692.60 $1,888.91 $503.69TICKETED 1.00 0.10% $124.00 $104.00 $20.00

Totals: 21.00 2.19% $9,000.68 $6,087.96 $2,912.70

Potential SavingsAGENCY ERROR RESPONSE DEFINITIONS

Accepted The traveler/travel agent has accepted the lower fare suggestion made by TOPAZ.

Cancelled/Changed The lower fare suggestion is no longer applicable due to subsequent itinerary changes or cancellation of the PNR.

No Response The agency did not respond to the lower fare suggestion made by TOPAZ.

Refused The traveler/travel agent has refused the lower fare suggestion made by TOPAZ.

Ticketed The PNR was already ticketed and/or delivered when TOPAZ received the PNR for audit.

MM/DD/YYYY TOPAZ INTERNATIONAL, LTD.

AUDIT SUMMARY REPORT


Audit Number: 1111111 Action Taken on ErrorsAgency: AGENCY NAMELocation: CITY, STATE TOPAZ RecommendedPeriod: MM/DD/YY - MM/DD/YY Agency Booked ID Agent Fare Reason for

Fare Code Error ACCEPTED Potential

SavingsPassenger City Flight Departure Fare Agent City Flight Departure Fare

RLOC Name Pair Number Date Time Basis Fare Sine Pair Number Time Basis Fare Rsn1 ABCDK1 CHRISMAN IAHATL DL1032 02/01 9:10A-12:01P LA14TN 100.00 AA IAHATL DL1032 9:10A-12:01P LA3BTN 90.00 5 40.00

ATLIAD DL622 1:55P-3:34P LA14ITN 83.00 ATLIAD DL622 1:55P-3:34P LA3BITN 73.00 5IADATL DL901 02/02 8:50P-10:35P LA14ITN 83.00 IADATL DL901 8:50P-10:35P LA3BITN 73.00 5ATLIAH DL1653 11:30P-12:38A LA14TN 103.00 ATLIAH DL1653 11:30P-12:38A LA3BTN 93.00 5

2 KD2G28 WEBBER EWRDEN UA1759 02/08 6:30A-8:48A YUA/15% 805.70 CM EWRDEN UA1759 6:30A-8:48A HA7/15% 332.25 5 473.45

Totals: 1,174.40 661.25 513.45

CANCELLED/CHANGED PotentialSavings

Passenger City Flight Departure Fare Agent City Flight Departure FareRLOC Name Pair Number Date Time Basis Fare Sine Pair Number Time Basis Fare Rsn

1 OEN9F21 BROWN SANPHX HP2433 02/01 7:07A-9:16A H 585.00 CS SANPHX HP2433 7:07A-9:16A KR71NW 109.00 8 952.00 PHXIAD HP2401 10:17A-4:30P PHXBWI HP240 10:10A-4:18PIADPHX HP2621 02/03 7:20A-10:30A H 585.00 BWIPHX HP241 7:37A-10:40A KR71NW 109.00 8PHXSAN HP2085 11:20A-11:32A PHXSAN HP2085 11:20A-11:32A

2 PEU2JIE DOUGLAS SRQATL DL759 02/01 7:15A-8:43A Y06 424.50 CS SRQCLT US532 7:10A-8:48A Y8/15% 359.25 6 103.50 ATLGSO DL1522 9:45A-10:48A CLTGSO US3307 9:40A-10:20AGSOATL DL1619 02/05 9:55A-11:18A Y06 425.50 GSOCLT US1621 9:30A-10:15A Y8/15% 359.25 6ATLSRQ DL1687 12:25P-1:50P CLTSRQ US1448 10:47A-12:28A

Totals: 2,019.00 936.50 1,082.50

NO RESPONSE PotentialSavings


1 WI2TLCV BENSON BOSIAD US859 01/31 7:15P-8:54P KA7QN91 93.00 HW BOSIAD US859 7:15P-8:45P VRA7BSNI 52.00 1 41.00 2 TRC49AS COFER EWRDCA CO321 01/06 4:00P-5:15P Y8 203.00 TV LGADCA US6491 4:00P-5:10P CON 114.97 6 176.06

DCAEWR CO322 01/07 5:59P-7:20P Y8 203.00 DCALGA US6510 6:00P-7:15P CON 114.97 63 AIMDITL HUNT IADTPA UA1411 02/04 5:00P-7:16P MUA/15% 253.19 JM IADTPA UA1411 5:00P-7:16P HRNR/15% 165.65 2 87.54 4 EIQRTR JONES EWRDCA CO303 01/18 7:45A-9:07A Y8 203.00 CS LGADCA US6411 8:00A-9:10A CON 114.97 6 88.03 5 APTYEPT KRAMER LGADCA DL1745 01/27 8:30A-9:35A CON 135.60 JU LGADCA US6411 8:00A-9:10A CON 114.97 3 41.26

DCALGA DL1764 6:30P-7:29P CON 135.60 DCALGA US6520 7:00P-8:05P CON 114.97 36 BUF3GXX MILLER ALBORD UA595 01/29 4:59P-6:14P ME7NQ/15% 278.27 C1 ALBORD UA595 4:59P-6:14P ME7NQ/15% 267.65 5 21.69

ORDALB UA1454 01/31 5:14P-8:09P ME7NQ/15% 283.72 ORDALB UA1454 5:14P-8:09P ME7NQ/15% 272.65 5

AUDIT DETAIL REPORT

TOPAZ INTERNATIONAL, LTD. MM/DD/YYYY

ACTUAL

RECOMMENDED

RECOMMENDED

RECOMMENDED

ACTUAL

ACTUAL


Audit Number: 1111111Agency: AGENCY NAMELocation: CITY, STATEPeriod: MM/DD/YY - MM/DD/YY

NO RESPONSE PotentialSavings


7 PEKGIEL SHEEHAN SRQATL DL238 01/24 6:45P-8:19P ME7NR 322.00 C1 SRQMCO DL5210 6:45P-7:26P KE7NR 77.00 3 170.00 ATLIAD DL586 9:55P-11:36P MCOIAD DL2488 9:20P-11:20P L7SALEXP 75.00 3

8 KDI91BL SIMON CLTSFO US55 03/08 8:15A-10:57A Y8 892.00 LL CLTSFO US55 8:15A-10:57A Y8/15% 758.50 6 133.50 9 EPTIEJL WASHBURN CHMDFW AA1181 03/19 1:12P-3:00P KE7D1N 182.00 CM CMHSTL TW317 1:15P-1:45P HRP7NR 109.00 3 34.00

DFWSAT AA1959 3:51P-5:04P STLSAT TW675 2:25P-4:48PSATDFW AA1802 03/22 6:30A-7:27A M7SL1N 106.00 SATSTL TW612 7:25A-9:35A TRH 145.00 3DFWCHM AA1510 8:07A-11:33A STLCMH TW358 10:08A-12:30P

Totals: 3,290.38 2,497.30 793.08

REFUSED PotentialSavings


1 GKIE90L ABLE RDUEWR CO432 02/04 5:35P-7:09P KE7IP 232.50 NH RDULGA US1436 5:50P-7:17P ME7MNR/15% 198.65 6 67.70 EWRRDU CO437 02/08 6:35A-8:17A KE7IP 232.50 LGARDU US1460 7:30A-9:11A ME7MNR/15% 198.65 6

2 RJOS93D BARRON ATLIAD UA406 03/07 2:38P-4:15P MUA/15% 131.65 NH ATLIAD UA406 2:38P-4:15P VA14NR/15% 70.46 1 122.38 IADATL UA1803 03/08 4:50P-6:43P MUA/15% 131.65 IADATL UA1803 4:50P-6:43P VA14NR/15% 70.46 1

3 TUWL9F9 CASEY MCIORD UA492 02/18 8:05A-9:26A QE21NQ/15% 95.85 GP MCIORD UA492 8:05A-9:26A WE14A1N/15% 29.65 11 20.50 ORDDCA UA608 10:30A-1:10P ORDDCA UA608 10:30A-1:10P WE14NRB/15% 53.45 11DCAORD UA629 02/21 5:30P-6:35P QE21NQ/15% 95.85 DCAORD UA629 5:30P-6:35P WE14NRB/15% 53.45 11ORDMCI UA419 7:14P-8:42P ORDMCI UA419 7:14P-8:42P WE14A1N/15% 34.65 11

4 PEOJKCS KIRK IADATL DL539 02/25 6:25P-8:30P QE21NN 150.50 LL BWICLT US1203 6:05P-7:26P HE21NN/15% 119.20 6 59.60 ATLTLH DL1709 9:50P-10:47P CLTTLH US5780 8:22P-9:45PTLHATL DL1162 03/01 6:10A-7:08A QE21NN 152.50 TLHTPA US3410 6:15A-7:35A HE21NN/15% 124.20 6ATLIAD DL1100 8:25A-9:59A TPABWI US2636 8:30A-10:44A

5 QPKDITP RACKLEY DCALGA DL1742 02/03 7:30A-8:33A CON 134.60 AH DCALGA US6400 7:00A-8:00A CON 114.97 3 77.96 EWRIAD UA7545 02/05 5:00P-6:21P YUA/15% 173.30 LGADCA US6501 5:00P-6:17P CON 114.97 8

6 RULICMN SIMMONS IADDFW AA1963 02/18 5:10P-7:40P G26 685.00 CS IADDFW UA1975 4:55P-7:17P BUA/15% 583.00 6 102.00 7 RO9CKEL SMITH EWRIAD UA7543 01/31 4:00P-5:23P YUA/15% 176.70 CM EWRIAD UA7543 4:00P-5:23P ME57NTV/15% 123.15 2 53.55

Totals: 2,392.60 1,888.91 503.69


AUDIT DETAIL REPORT

ACTUAL RECOMMENDED

ACTUAL RECOMMENDED


Audit Number: 1111111Agency: AGENCY NAMELocation: CITY, STATEPeriod: MM/DD/YY - MM/DD/YY

TICKETED PotentialSavings


1 C8VKILL STOREY RICATL DL1541 01/21 4:20P-6:08P KW14NR4 62.00 CM RICATL DL1541 4:20P-6:08P LE7BTN 52.00 1 20.00 ATLRIC DL2072 01/25 8:40A-10:12A KW14NR4 62.00 ATLRIC DL2072 8:40A-10:12A LE7BTN 52.00 1

Totals: 124.00 104.00 20.00

Identify Typesof Errors

1 = Advance purchase discount not offered. 7 = Lower fare not waitlisted.2 = Capacity controlled discount offered in market. 8 = Lower fare to/from alternate airport.3 = Airline/Flight selection resulted in higher fare. 9 = Frequent flyer discount available.4 = Routing selection resulted in higher fare. 10 = Failure to split ticket resulted in higher fare.5 = Calculation/agent error resulted in higher fare. 11 = Fare break point resulted in higher fare.6 = Failure to offer negotiated airfare.


AUDIT DETAIL REPORT

ACTUAL

Reason Codes:

RECOMMENDED

#1 ADVANCE PURCHASE #7 NO WAITLIST#2 CAPACITY CONTROLLED DISCOUNT #8 ALTERNATE AIRPORT#3 AIRLINE/FLIGHT SELECTION #9 FREQUENT FLYER#4 ROUTE SELECTION #10 SPLIT TICKET#5 CALCULATION/AGENT ERROR #11 FARE BREAK POINT#6 NEGOTIATED AIRFARE

*Total may be over/under 100% due to rounding.

TOPAZ REASON FOR ERROR CATEGORIES

REASONS FOR AGENCY ERRORS

CORPORATE NAMEAGENCY NAME (CITY, STATE) CCC

(MM/DD/YYYY - MM/DD/YYYY)

TOPAZ NATIONAL DATABASEDOMESTIC & INTERNATIONAL

(MONTH, YEAR)

#114.3%

#114.8%

#29.5%

#316.7%

#514.3%

#633.3%

#87.1%

#114.1%

#74.1%

#87.6%

#90.9%

#111.6%

#105.2%

#316.0%

#216.8%

#510.5%

#42.2%

#621.0%

Compares AgencyErrors to the

TOPAZ NationalDatabase

F FIRST CLASS AP ADVANCE PURCHASEFD FIRST CLASS DISCOUNT PP ADV PURCHASE/PENALTYC BUSINESS CLASS NR NON-REFUNDABLEBEG BUSINESS CLASS NEGOTIATED NEG NEGOTIATED FARESY FULL COACH FEG FIRST CLASS NEGOTIATEDYD COACH DISCOUNT GOV GOVERNMENT FARESD CAPACITY CONTROLLED DISC PRO PROMOTIONAL FARES

*Total may be over/under 100% due to rounding.

TOPAZ FARE CATEGORIES

PNR ProfilePercent of Segments Audited

CORPORATE NAMEAGENCY NAME (CITY, STATE) CCC

(MM/DD/YYYY - MM/DD/YYYY)

TOPAZ NATIONAL DATABASEDOMESTIC & INTERNATIONAL

(MONTH, YEAR)

All Categories

D4.6%

NR26.2%

NEG59.7%

FEG0.5%

FD0.6%

AP0.5% C

0.2%

YD7.7%

All Categories

D8.9%

YD12.7%

F/FD0.9%

NEG55.6%

NR15.4%

AP1.2%

BEG1.6%

Y0.4%

C1.9%

FEG1.2%

PP0.2%

Compares your company's travel

patterns against the TOPAZ National

Database

Breakdown of Negotiated Coach Fares Category

NR41.7%

Y5.0%

AP20.5%

YD32.8%

Breakdown of Negotiated Coach Fare Category

YD35.0%

AP15.0%

NR50.0%

Fare # of $ of Avg Cost Total Avg CostCategory Segments Segments Per Seg Mileage Per Mile

AP 162 37,084.90$ 228.92$ 73,304 0.51BEG 1 1,228.40$ 1,228.40$ 2,704 0.45

C 2 1,916.00$ 958.00$ 5,004 0.38CON 1,429 451,903.40$ 316.24$ 1,445,262 0.31

D 592 153,179.45$ 258.75$ 256,001 0.60FD 114 45,522.38$ 399.32$ 71,018 0.64

FEG 74 45,079.91$ 609.19$ 103,620 0.44NR 779 116,374.02$ 149.39$ 718,992 0.16Y 21 8,175.72$ 389.32$ 6,631 1.23

YD 721 289,465.04$ 401.48$ 429,853 0.67Totals 3,895 1,149,929.22$ 295.23$ 3,112,389 0.37

Fare Category Description

AP Advance purchase, no penalties (KNAP3, QAP7) BEG Negotiated business class C Business class (C, COX, C25, CTCON, C06, C26, CF8UA, CR

J, JR, JOX) CON Negotiated fare to/from a city, zone or system wide D Unrestricted capacity controlled discount (BTW, K25, M25, B8US,

BEE, B25MDW, BN, BUABIZ1, MR, Q,QJFK, B, H, H8) F First Class (F, A, P) FD Discounted first class (A25, A4COACH, F4COACH, FSHUTTLE,

FUABIZ1, F8, F25, F26, F06, FUA, FN, G) FEG Negotiated first class GOV Government MTG Negotiated fare for an individual meeting to a specific city NR Non-refundable (HE7N, QE7NR, QSE14NQ, HE14NR, VE14NR

KNR, BE7IP, K14X236N) PP Advance purchase, partial penalty (HE14P25, HE7P50,

MWE7P50) PRO Promotional Y Full Coach YD Discounted coach (Y06, YSHUTTLE, YH, YX, YW, YEE, YN, YL

Y6, Y26, Y8, YUA, Y25)

TOPAZ International, Ltd. Airfare Benchmark -- Report #1 mm/dd/yy

mm/dd/yy - mm/dd/yy

AIRFARE BENCHMARK INTERFACE

Report #1 -- All DataFare Category -- Cost Per Segment/Mile

COMPANYCompany Data Only

# of $ of Avg Cost Total Avg CostAirline Segments Segments Per Seg Mileage Per Mile

AA 316 120,995.67$ 382.90$ 302,735 0.40AC 111 27,580.28$ 248.47$ 36,579 0.75AS 49 6,610.00$ 134.90$ 20,038 0.33CO 482 150,675.82$ 312.61$ 396,829 0.38DL 652 163,775.66$ 251.19$ 514,220 0.32FL 1 72.00$ 72.00$ 406 0.18GQ 1 57.00$ 57.00$ 201 0.28HP 16 3,705.00$ 231.56$ 9,409 0.39JI 48 17,665.66$ 368.03$ 24,285 0.73

NW 218 82,116.81$ 376.68$ 166,336 0.49QQ 10 788.00$ 78.80$ 3,426 0.23TW 108 32,683.85$ 302.63$ 70,225 0.47UA 938 307,490.23$ 327.81$ 1,066,812 0.29US 916 227,865.70$ 248.76$ 474,397 0.48WN 10 1,247.00$ 124.70$ 6,771 0.18YX 19 6,600.54$ 347.40$ 19,720 0.33

Totals 3,895 1,149,929.22$ 295.23$ 3,112,389 0.37

Carrier Code Description

AA American AC Air Canada AS Alaska Airlines CO Continental DL Delta FL Airtran Airways GQ Big Sky Airline HP American West JI Midway Airlines NW Northwest QQ Reno Air TW TWA UA United US USAirways WN Southwest Airlines YX Midwest Express


mm/dd/yy - mm/dd/yy


Report #2 -- All DataCarrier -- Cost Per Segment/Mile

COMPANYCompany Data Only

City Fare # of $ of Total Avg Cost Avg Cost Avg Cost Avg CostPair Category Segments Segments Mileage Per Seg Per Mile Per Seg Per Mile

BDLDCA AP 13 2,813.00$ 4069 216.38$ 0.69 214.88$ 0.69BDLDCA CON - -$ 0 -$ 0.00 166.62$ 0.53BDLDCA D 12 2,673.00$ 3756 222.75$ 0.71 216.47$ 0.69BDLDCA FD 22 766.00$ 6886 34.82$ 0.11 -$ 0.00BDLDCA FEG - -$ 0 -$ 0.00 325.04$ 1.04BDLDCA NR 19 3,584.00$ 5947 188.63$ 0.60 201.00$ 0.64

66 9,836.00$ 20658 149.03$ 0.48 209.44$ 0.67

DCAPVD AP 23 3,922.00$ 8211 170.52$ 0.48 169.00$ 0.47DCAPVD CON - -$ 0 -$ 0.00 165.49$ 0.46DCAPVD D 3 612.00$ 1071 204.00$ 0.57 194.00$ 0.54DCAPVD NR 43 6,622.51$ 15351 154.01$ 0.43 -$ 0.00DCAPVD YD 2 544.00$ 714 272.00$ 0.76 272.00$ 0.76

71 11,700.51$ 25347 164.80$ 0.46 180.90$ 0.51

LGAORD CON 58 21,799.01$ 42514 375.85$ 0.51 284.06$ 0.39LGAORD D - -$ 0 -$ 0.00 486.33$ 0.66LGAORD FD - -$ 0 -$ 0.00 70.00$ 0.10LGAORD NR 3 505.00$ 2199 168.33$ 0.23 215.50$ 0.29LGAORD YD 7 3,688.00$ 5131 526.86$ 0.72 556.61$ 0.76

68 25,992.01$ 49844 382.24$ 0.52 317.30$ 0.43

Footnote: Zero amounts indicate no data for specified time period, city pair, and fare category.Footnote: Some city pairs may no contain sufficient data for comparison purposes.

City Code Description Fare Category Description

BDL Hartford, CT AP Advance purchase, no penalties (KNAP3, QAP7) DCA Washington, DC (National) BEG Negotiated business class LGA New York, NY (La Guardia) C Business class (C, COX, C25, CTCON, C06, C26, CF8UA, CR ORD Chicago, IL (O'Hare) J, JR, JOX) PVD Providence, RI CON Negotiated fare to/from a city, zone or system wide

D Unrestricted capacity controlled discount (BTW, K25, M25, B8US,BEE, B25MDW, BN, BUABIZ1, MR, Q,QJFK, B, H, H8)

F First Class (F, A, P) FD Discounted first class (A25, A4COACH, F4COACH, FSHUTTLE,

FUABIZ1, F8, F25, F26, F06, FUA, FN, G) FEG Negotiated first class GOV Government MTG Negotiated fare for an individual meeting to a specific city NR Non-refundable (HE7N, QE7NR, QSE14NQ, HE14NR, VE14NR

KNR, BE7IP, K14X236N) PP Advance purchase, partial penalty (HE14P25, HE7P50,

MWE7P50) PRO Promotional Y Full Coach

**Due to space limitations the number of city YD Discounted coach (Y06, YSHUTTLE, YH, YX, YW, YEE, YN, YLpairs have been reduced for this sample. Y6, Y26, Y8, YUA, Y25)


TOPAZ National Database


Report #3 -- All DataFare Category -- Cost Per Segment/Mile

COMPANYmm/dd/yy - mm/dd/yy

Sub Totals

Sub Totals

Sub Totals

COMPANY

TOPAZ ComparativeData

City Fare # of $ of Total Avg Cost Avg Cost Avg Cost Avg CostPair Carrier Category Segments Segments Mileage Per Seg Per Mile Per Seg Per Mile

BDLDCA US AP 13 2,813.00$ 4069 216.38$ 0.69BDLDCA US D 12 2,673.00$ 3756 222.75$ 0.71BDLDCA US FD 22 766.00$ 6886 34.82$ 0.11BDLDCA US NR 19 3,584.00$ 5947 188.63$ 0.60

66 9,836.00$ 20658 149.03$ 0.48 209.44$ 0.6766 9,836.00$ 20658 149.03$ 0.48 209.44$ 0.67

DCAPVD US AP 23 3,922.00$ 8211 170.52$ 0.48DCAPVD US D 3 612.00$ 1071 204.00$ 0.57DCAPVD US NR 43 6,622.51$ 15351 154.01$ 0.43DCAPVD US YD 2 544.00$ 714 272.00$ 0.76

71 11,700.51$ 25347 164.80$ 0.46 180.90$ 0.5171 11,700.51$ 25347 164.80$ 0.46 180.90$ 0.51

LGAORD AA NR 1 214.00$ 733 214.00$ 0.29LGAORD AA YD 7 3,688.00$ 5131 526.86$ 0.72

8 3,902.00$ 5864 487.75$ 0.67 332.40$ 0.45- -$ 0 -$ 0.00 536.50$ 0.73

LGAORD UA CON 58 21,799.01$ 42514 375.85$ 0.51LGAORD UA NR 2 291.00$ 1466 145.50$ 0.20

60 22,090.01$ 43980 368.14$ 0.50 296.86$ 0.4068 25,992.01$ 49844 382.24$ 0.52 317.30$ 0.43

Footnote 1: Averages from TOPAZ National Database are an accumulation of data from all Fare Categories.Footnote2: Zero amounts indicate no data for specified time period, city pair, airline, and fare category.Footnote 3: Some city pairs may no contain sufficient data for comparison purposes.

Carrier Code Description Fare Category Description

UA United Airline AP Advance purchase, no penalties (KNAP3, QAP7) US USAirways BEG Negotiated business class

C Business class (C, COX, C25, CTCON, C06, C26, CF8UA, CR, J, JR, JOX)

CON Negotiated fare to/from a city, zone or system wide D Unrestricted capacity controlled discount (BTW, K25, M25,

City Code Description B8US, BEE, B25MDW, BN, BUABIZ1, MR, Q,QJFK, B, H, H8) BDL Hartford, CT F First Class (F, A, P) DCA Washington, DC (National) FD Discounted first class (A25, A4COACH, F4COACH, LGA New York, NY (La Guardia) FSHUTTLE, FUABIZ1, F8, F25, F26, F06, FUA, FN, G) ORD Chicago, IL (O'Hare) FEG Negotiated first class PVD Providence, RI GOV Government

MTG Negotiated fare for an individual meeting to a specific city NR Non-refundable (HE7N, QE7NR, QSE14NQ, HE14NR,

VE14NR, KNR, BE7IP, K14X236N) PP Advance purchase, partial penalty (HE14P25, HE7P50) PRO Promotional

**Due to space limitations the number of city Y Full Coachpairs have been reduced for this sample. YD Discounted coach (Y06, YSHUTTLE, YH, YX, YW, YEE,

YN, YL, Y6, Y26, Y8, YUA, Y25)


Sub Totals - LGAORD

Sub Totals - DCAPVD

Sub Totals - BDLDCA

COMPANY

Sub Totals - US

Sub Totals - US

Sub Totals - AA

Sub Totals - UA

Sub Totals - DL

TOPAZ National Database


Report #4 -- All DataCarrier/Fare Category -- Cost Per Segment/Mile

COMPANYmm/dd/yy - mm/dd/yy

TOPAZ ComparativeData

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