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2012 CorporateResponsibility Report


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p. 2Symantec Corporation2012 Corporate Responsibility Report

03 About Symantec05 Performance and Goals Table07 CEO Letter09 Management Approach

11 UNGC Support & Activities12 Awards and Recognitions

13 Our People15 Employee Satisfaction16 Talent Management18 Gender and Diversity

21 The World22 Climate Change27 Human Rights and

Responsible Sourcing28 Community Investment

31 Your Information33 Information Protection34 Cybercrime35 Online Safety

37 Privacy38 Customer Satisfaction

39 Data Tables43 About This Report

Table of Contents

Navigating This Report In this report, we organize our material issuesand corporate responsibility programs intothree core categories that reflect the prioritiesof our business and brand: Our People, TheWorld, and Your Information.


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As more and more of our personal and professional information is stored oncomputers, mobile devices, and online networks, the protection of our digitalidentities, memories, and livelihoods has never been more important.

At Symantec, thats what we do: we protect the worlds people and information.

Symantec is a global leader in providing security, storage, and systemsmanagement solutions to help our customers from consumers and smallbusinesses to the largest global enterprisessecure and manage their information

and identities, regardless of device. Symantec brings together leading software andcloud solutions that work seamlessly across multiple platforms, giving customersthe freedom to use the devices of their choice, and to access, store, and transmitinformation anytime, anywhere. We continuously evolve the company throughresearch, innovation, and acquisitions. In FY12, we acquired three companies inorder to enhance the capabilities we offer our customers and announced numerousnew products.

We operate primarily in three diversified markets within the software sectorsecurity, backup, and storage managementand serve both consumers andbusinesses:

We provide consumers integrated solutions that take the hassle out of safely using the Internet by educating, alerting, and advising them about how to interact, shop,collaborate, and play safely online. We help them manage the proliferation of mobiledevices, the need for identity protection, and the rapid increase of digital consumer

data, such as photos, music, and video. For individual users and home offices, weoffer premium, full-featured security suites as well as related services such as onlinebackup, family safety, and PC tune-up.

We provide businesses the insight, tools, and direction to protect informationin all its forms. We offer security, storage, and systems management solutions tohelp organizations of all sizes simplify the management of complex environmentsto increase service levels and reduce costs. Our companys unique focus enablesbusinesses to thrive by reducing risks to information, technology, and processes,independent of the device, platform, interaction, or location.

For a description of our full software and services portfolio, please see ourCorporate Fact Sheet .

About Symantec

Symantec Product Launches new product launches in FY12 include:

Norton One, the industrys first membership-based offering that allows consumers tobuy and manage their security software via a cloud-based management console anddelivers protection across multiple devicesincluding PCs, Macs, Android-based phones,and tablets

Norton Safety Minder: Mobile Edition , a free app that allows parents to keep an eye ontheir kids smartphone activities

Enterprise Vault 10 archiving software that helps organizations improve management andeDiscovery of information on-premise and in the cloud

Mobile Security Assessment Suite , a set of s ervices that help enterprises evaluate theirmobile security postures and develop defenses against mobile threats and vulnerabilities
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Committed to Corporate Responsibility

Symantec is committed to fulfilling its core purposeof our protecting customers information andidentities with full attention to and respect forethical operation, the environment, and positivesocietal impact. We also support and engage ouremployees by providing meaningful opportunities todevelop professionally, grow within the company, andcontribute to their communities.

This approach is observed across the entire company,and begins with clear expectations for ethical andresponsible operation set by the highest levels of management, who receive regular progress briefingson the companys programs, including quarterlyupdates on diversity, ethics, and communityinvestment.

Our corporate responsibility efforts are aligned withand supported by our companys core values, which

direct our relationships with our stakeholders andone another:

Innovation

Action

Customer-Driven

Trust

Financial Highlights

Fiscal Year 2012 (Ended March 31, 2012)

Total Revenue . . . . . . . . . . . . . . . . . . . . . . . $6.73 billionConsumer Revenue . . . . . . . . . . . . . . . . . . $2.10 bill ionEnterprise Revenue . . . . . . . . . . . . . . . . . . $4.63 bi ll ion

Symantecs direct economic value generated isprimarily comprised of revenue from its productsand services. In FY12, we generated $6.73 billionin GAAP revenue. Of this amount, the economicvalue distributed was $5.56 billion, which primarilyincludes cost of goods sold, operating expenses,interest expenses, and taxes. As a result, Symantecseconomic value retained was $1.17 billion in FY12.

For complete financial information, please seeSymantecs FY12 10-K Report .

FY12 Revenue by Category

Enterprise RevenueConsumer Revenue

FY12 Revenue by Region

AmericasEurope, Middle East, AfricaAsia-Pacific, Japan

28%

18%

31%

69%

54%

Symantec at a Glance

Founded in 1982, IPO in 1989

Headquartered in Mountain View, California

Worlds fourth largest independent software andprogramming company by revenue according toForbes

Operations in more than 48 countries

More than 20,500 employees, globally

Ranked #391 on the Fortune 500 list

More than 1,500 patents, globally

Invested 14 percent of FY12 revenue into researchand development, with R&D facilities locatedworldwide

More than $23 million in cash and software donatedto over 20,000 nonprofit organizations, globally, inFY12
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Highlights in FY12 Goals for FY13 and beyond

Our People

Employee Satisfaction Areas of strongest improvement according to FY12 SYMPulse results were:innovation leadership, ease of doing business, and climate of trust

Focus on strengthening the connection between Symantecs strategic businessgoals and employees individual contributions

Talent Management From FY11 to FY12, internal training course completion rates increased by 27percent, with a nine percent increase in Learning Excellence Credits earned peremployee

Symantecs Career Circuit program won a Brandon Hall Award of Excellence forBest Results of a Learning Program

Design, develop, and launch a development offering for vice presidents in FY13 tocomplement our robust curriculum, which supports every stage of an employeescareer

Offer change management training in support of major corporate initiatives bythe end of 2012 to improve project success and achieve a rating of eight out of 10on post-evaluation forms

Gender and Diversity Achieved a 100 percent score on the Human Rights Campaign Corporate EqualityIndex for the fourth year in a row

Launched a Womens Empowerment Principles Key Stakeholder committee

Due to recent company growth, primarily by acquisition, we did not reach ourgoal of matching the percentage of women in leadership positions with theoverall percentage of female employees at Symantec

Evaluate Symantecs current level of performance with respect to the WomensEmpowerment Principles

Transition to annual tracking of key training metrics by gender as outlined withinour Womens Empowerment Principles Key Stakeholder Committee goals

Continue efforts to match the percentage of women in leadership roles with theoverall population of female employees at Symantec

The World

Climate Change GHG emissions decreased four percent from our 2008 baseline due to increased

data accuracy, real estate consolidation, reductions in air travel, and data center/lab efficiencies

Achieved the first LEED Certification for a Symantec building in India, bringingthe total number of LEED certified facilities to 18 (88 percent of all Symantecowned or long-leased facilities)

Achieved annual ENERGY STAR renewal for 12 facilities, (62 percent of allSymantec owned or long-leased facilities)

Develop a GHG emissions reduction approach through the implementation of a

global environmental management system (EMS) Obtain LEED and ENERGY STAR certifications at all owned or long-leased facilities

Achieve an industry standard Power Usage Effectiveness (PUE) of 1.7 or better forall owned or long leased facilities

Responsible Sourcing andHuman Rights

Rolled out the Global Supply Chain Code of Conduct to all Tier 1 suppliercontracts, with auditing scheduled for the latter half of calendar year 2012

Launched a working group to align Symantec human rights policies with theprinciples set forth in the Universal Declaration of Human Rights

Complete audits of all current Tier 1 suppliers against the Global Supply Chain Codeof Conduct in FY13

Integrate human rights language from International Labour Organization coreconventions into standard training for all employees in FY13

Issue a revised human rights policy statement addressing the principles set forth

in the Universal Declaration of Human RightsCommunity Investment Total philanthropic giving reached nearly $24 million, including more than $19

million in software donations Identify metrics and measurement criteria to track success and outcomes of

strategic partnerships

Performance Highlights and Goals


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Highlights in FY12 Goals for FY13 and beyond

Your Information

Cybersecurity Continue to share knowledge and coordinate closely with the US FederalBureau of Investigations (FBI), Interpol, and other national and internationallaw enforcement agencies to fight cybercrime

Launched the Norton CyberSecurity Institute and partnered with four leadingcybersecurity nonprofit organizations

Launch the Victim Assistance portal together with partner National WhiteCollar Crime Center (NW3C)

Convene global cybersecurity conferences and webinars

Online Safety Launched new Symantec O3 cloud information protection platform

Expanded online safety to Android devices giving parents visibility into whatweb sites their children are visiting on the Android device

Launch Norton Online Family Premier globally

Continue to make Norton Online Family software globally available free ofcharge, in 25 languages

Privacy Rolled out new, streamlined Global Privacy Policy

Introduced new, user-friendly Employee Privacy Policy and FAQ

Appointed Privacy Champions to raise employee awareness and accountabilityaround privacy

Initiated process for Safe Harbor certification for employee data

Implement Privacy and Information Security Training for all employees

Embed the principles of Privacy by Design in the product development cycle

Performance Highlights and Goals continued


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To our stakeholders:

Today, as professionals, consumers, and citizensacross the world, we find ourselves facing rapidlychanging social and technological circumstances.Some such as the increasing integration of newtechnologies across all aspects of our lives areyielding greater opportunities and freedoms thanever before in the ways we live, connect, and work.Others, unfortunately, are increasing the security

and economic risks we confront.For example, the number of malware attacksblocked by Symantec grew a staggering 81 percentin 2011. Our groundbreaking study on the priceof cybercrime found that, each year, such activitycosts society $388 billion in financial lossesand lost time. Every second, 14 adults becomea victim of cybercrime. In addition, electronicinformation is growing at a staggering rate. Thatsyour information your financial data, yourfamily photos, your small businesss proprietaryinformation.

As the worlds largest company dedicated toprotecting the worlds people and information,Symantec is positioned at the intersection of manyof these trends. We are also uniquely qualified toaddress the growing need for information protectionthat supports rather than hinders collaborationand access to cloud-based tools and resources. Weview the protection of information as a fundamentalelement of corporate responsibility in the digital age.

Similarly, equitable treatment of our workforceand ethical engagement with the world in whichwe operate are essential aspects of being asuccessful and sought-after employer, partner,and solutions provider. This focus on enhancingour competitiveness informed our corporateresponsibility priorities in FY12. In addition torelentlessly protecting our customers acrossmultiple platforms while upholding privacyconsiderations, we achieved many other notableaccomplishments in three categories critical to ourcorporate responsibility strategy Our People, TheWorld, and Your Information.

Our People

In FY12, we continued to promote developing adiverse work force including the participationof women. We solidified our adherence to theUnited Nations Global Compact (UNGC) WomensEmpowerment Principles (WEP), with theestablishment of a WEP key stakeholder committeeto guide future initiatives. While the percentage of women in our workforce remained constant at 27.6

percent in FY11 and FY12, our commitment to growthe participation of women in our workforce andcompany leadership remains strong.

Our workforce needs to be as broad and diverse asthe markets we serve. In FY12, Symantec hosted itsfirst Diversity Week where employees from aroundthe globe participated in workshops and webinarson cultural differences and were encouraged to opentheir minds and think about perspectives that aredifferent from their own.

Steve BennettPresident, CEO, and ChairmanSymantec Corporation
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The World

We continued our commitment to human rightsand responsible sourcing with the roll-out of ourGlobal Supply Chain Code of Conduct to our tierone suppliers in FY12, and developed a similarlyrobust code for our broader universe of supply chainpartners. We also aligned internal training andauditing practices with the companys human rightspolicies and the principles set forth in the UniversalDeclaration of Human Rights. In addition, weremain one of the 45 companies participating in theUNGC LEAD Program signaling our commitmentto the principles of human rights, environmentalprotection, and business ethics embedded in theGlobal Compact framework.

Our greenhouse gas emissions decreased in FY12by five percent compared to FY11, even as the sizeof our operations grew. We also celebrated our firstLEED certification in India and achieved ENERGYSTAR certification renewal at 12 facilities.

Additionally, Symantec invested nearly $24 millionin charitable initiatives more than $19 million of which was in the form of software donations andbenefitted more than 20,000 nonprofits duringFY12. We invested heavily in science, technology,engineering, and math (STEM) education efforts,as well as literacy and gender equality programs inschools around the world. These education effortsare expected to benefit more than 20,000 childrenby 2013. Our employees play a critical role in

our charitable outreach; their efforts resulted in

charitable contributions totaling more than $1.6million and over 18,000 volunteer hours through ourMatching Gift and Dollars for Doers programs.

Your Information

With the FY12 launch of our Norton CybersecurityInstitute, Symantec began a global effort to supportvictims of cybercrime and ensure the successful

prosecution of its perpetrators. Through theNorton Cybersecurity Institute, we collaborate withlaw enforcement and consumer safety groups byproviding training, technical expertise, and improvedglobal cooperation in the fight against cybercrime.In return, Symantec benefits from the knowledge-sharing gained through our interactions with lawenforcement knowledge that allows us to developnew products and services that protect our customersagainst the newest cybercrime techniques.

Symantec is also leading the way in securing

our customers business-critical applications asthey move to the cloud. The launch of SymantecO3 provided our customers with three layers of protection in the cloud, allowing organizations toapply consistent identity and information securityacross all cloud services and devices, and supportingbroader adoption of cloud computing.

The Road Ahead

We have many challenges to tackle in the comingyear. As we look at our business through the lensof Our People, The World, and Your Information,

we will continue developing Symantecs portfolio

while remaining true to our values, conducting ourbusiness ethically and with consideration to ourdiverse stakeholders needs.

I came to Symantec because what we do is missioncritical. I came here because what we do matters. Wesee evidence of that through the feedback we receivefrom all of you our customers, partners, employees,investors, and the communities in which weoperate. We rely on the perspectives of our diversestakeholder audiences to help drive the performanceand direction of our sustainability efforts, and inviteyou to share your thoughts on our strategy andpriorities by contacting us at [email protected] .

Sincerely,

Steve Bennett

President, CEO, and Chairman

Symantec Corporation
mailto:CR%40Symantec.com?subject=mailto:CR%40Symantec.com?subject=


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Corporate responsibility plays a very important role in Symantecs success as a business. The Board of Directors is committed to continuously improving the ways in which Symantec integrates beneficial environmental, social, and governance practices intoits business.

David L. Mahoney,Nominating and Governance Committee Chair, Symantec Board of Directors

Our corporate responsibility governance structure is anchored at several levels within our organization. Thehighest level of responsibility lies with the Board of Directors , whose Nominating and Governance Committeereceives corporate responsibility performance updates, including information related to Symantecs membershipin the United Nations Global Compact.

Our Senior Director, Corporate Responsibility and Compliance, serves as the central coordinator for all corporateresponsibility efforts. The Senior Director works to establish strategic direction and develop specific programsand initiatives across the company in partnership with the senior management team. Symantec employees arekept informed of corporate responsibility programs and initiatives through a variety of channels, includingthe corporate responsibility website, intranet postings, blogs, executive speeches, the Philanthropy SteeringCommittee, Community Relations Committees, Green Teams, multiple surveys, external outreach, and a quarterlynewsletter, the Corporate Responsibility Snapshot .

Employees and other stakeholders are also encouraged to provide feedback and engage in dialogue through manychannels including the Symantec corporate responsibility website, the CR In Action blog, multiple surveys andcommittees, the corporate responsibility reporting process, and external outreach. We can be contacted directlythrough email at [email protected] .

Our Approach to Corporate Responsibility
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Symantec regularly identifies and prioritizes its most material issuesthose of high importance to bothstakeholders and the company. These issues are deeply relevant to our ability to succeed and are addressed in ourinternal strategic priorities, corporate responsibility approach, and stakeholder communications.

In conducting our latest analysis of these issues in FY12, we shifted our strategy in order to focus more deeply on asmaller set of material issues than we have in previous years. This report explains how we are defining and approachingeach of these core issues, and how our focus on them supports the success of our broader business strategy.

Material Issue Related Business Objective

Employee Satisfaction Cultivate high levels ofengagement and loyalty andprovide opportunities forpersonal and professionalgrowth.

Talent Management Develop and maintain askilled, diverse, and talentedglobal workforce.

Climate Change Minimize Symantecsenvironmental footprint andassociated costs and risks.

Securing Information Maintain high customer andpublic confidence in thecompanys software andservices.

Stakeholder Engagement Build strong relationshipsthat enable Symantecto have a positive socialimpact and accurately trackprogress on key issues.

Managing Our Material Issues

Stakeholderengagement

Climate change

Employeesatisfaction

Talent mgmt.

Securinginformation

Diversity and inclusion

Management oversightof corporate responsibility

Impact on Symantec

S t a k e h o l d e r

C o n c e r n

Responsiblesourcing

Green IT

Health and safetyWaste

Materials useCorporategovernance Community outreach

Ethics and compliance

Innovation

Customersatisfaction

Businesscontinuity anddisaster recovery Human rights

EMSPublic policy

Water use

5

543210

4

3

2

1

0

Productaccessibility Brand


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We develop relationships with our many groups of stakeholders in order to identify issues that are of importance to themand therefore to the future of our business and assess how we are performing.These engagements assist us in prioritizing ourefforts, guiding the development of our programsand communications, and providing us withopportunities to support our stakeholders in thepursuit of their own missions and objectives.

The development of this report has itself taken intoaccount the input of the many stakeholders whoprovided us with their candid feedback on our priorcorporate responsibility report, and whose insightsand cooperation we appreciate.

Listening to Our StakeholdersDiane Solinger, Manager, Employee SocialResponsibility at Google, Inc.

FY11 Symantec CR Report Feedback: The company could better communicateits performance by including more voices,

notably those of employees.

How weve addressed it in this report: We have includedbrief excerpts of some of the external and internal stakeholderrecommendations we received, along with explanations on howthese have been addressed across this report. Among them aresustainability practitioners and key partners whose commentson our FY11 report were published in our December 2011 CRSnapshot newsletter .

Engaging our Stakeholders

Since becoming a signatory to the United NationsGlobal Compact (UNGC) in 2006, Symantec has takena leadership role in supporting the UNGC. Symantecserved as a Steering Committee Member for theorganizations United States Network in FY12 and inpast years. Through active participation in the UNGCUS Network, biannual network meetings, UNGCworking groups, and through external promotionof the initiative, Symantec encourages the adoptionof the UNGCs ten principles to safeguard humanrights, ethical labor conditions, the environment, andcorruption-free business practices.

Given our history of UNGC involvement, in FY11Symantec was invited to join the UNGC LEAD initiative, a new platform for corporate sustainabilityleadership launched in January 2011. As partof this commitment, the company pledged toimplement the Blueprint for Corporate SustainabilityLeadership and to share its experience with other

companies through UNGC Local Networks andother initiatives. Symantec provides total LEADsponsorship of $65,000, with funds supportingthe implementation and evolution of the WomensEmpowerment Principles (WEP), the Anti-CorruptionWorking Group, and general UNGC activities andprogramming.

Symantec holds a seat on the WomensEmpowerment Principles Advisory Council, andattended the WEP UN Women annual meeting inMarch 2012 to participate in the WEP LeadershipGroup meeting. Through this interaction, weprovided input on the draft WEP Reporting Guidancedocument and other WEP initiatives.

Symantec also participates in the ICT IndustryGroup for Sustainable Energy for All and in theUNGCs working group on the 10th Principle AgainstCorruption, through which UNGC members agreeto observe the United Nations Convention AgainstCorruption.

Support of the United Nations Global Compact
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Symantecs commitment to conducting business responsibly was acknowledged inthe past year by a number of organizations. Among other honors, we were:

Listed on the Dow Jones Sustainability Index (DJSI) (World since 2008 and North America since2007; named a Sustainability Leader in December2010)

Listed on theFTSE4Good Index since 2007

Counted among Fortune MagazinesWorlds MostAdmired Companies

Recognized as one of the Worlds Most EthicalCompanies by the Ethisphere Institute , marking

Symantecs fifth year on the list

Earned the Brandon Hall Award of Excellence in2011 for Best Results of a Learning Programfor our Career Circuit professional developmentprogram

Selected for the 2011 highest-level award forlarge-company environmental sustainabilityfrom the non-profit environmental education and

action organization Acterra: Action for a HealthyPlanet

Named to theCRO 100 Best Corporate Citizens for the fourth year in a row

Awarded a perfect 100 percent score on the Human Rights Campaigns Corporate

Equality Index for the fourth year in a row

Ranked #34 among US companies in Newsweek Magazines 2011 Green Rankings

Recognized by the Great Place to Work Institute as one of the Best Companies toWork For and by ComputerWorld magazine as one of the Top IT and TelecomCompanies in Brazil

Recognized by the Great Place to Work Institute as one of the 100 Best

Companies to Work For in Mexico in the category of organizations with 501-5,000 employees and Multinationals

Awards and Recognition
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Our PeopleSymantec Corporation2012 Corporate Responsibility Report


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p. 14Symantec Corporation2012 Corporate Responsibility ReportOur People

Listening to Our StakeholdersAditi Mohapatra, Manager, Strategic Initiatives at Calvert Investments

FY11 Symantec CR Report Feedback: Symantec could communicate more clearly and with more detail the results of its talent management efforts.

How weve addressed it in this report:

Our Talent Management and Employee Satisfaction sections explain both the successes weve achieved and the challenges we face inour approach to developing and retaining employee talent. We also discuss how Talent Management, a key material issue, is essentialto the achievement of our business objectives.

At Symantec, our people represent the competitiveand creative force behind everything we do. Witha growing, international workforce, we strive tocultivate an achievement-oriented culture thatcreates a shared sense of company identity andpurpose across our operations. It is our mission toattract and develop a diverse employee base with theskills and vision to deliver on the companys guiding

values: Innovation, Action, Customer-driven, andTrust.

In this effort, we prioritize continuous learning anddevelopment, workplace equality, and employeefulfillment as our core focus areas, which arerepresented by three material issues:

Employee satisfaction

Talent management

Gender and divers ity

To ensure an appropriate level of oversight anddirection, Symantecs Chief Strategy Officer servesas the corporate sponsor for our Top Talent employeedevelopment program, and is a member of ourDiversity & Inclusion Executive Steering Committee.

Leveraging Talent and Diversity

Ethics and integrity are the building blocks of Symantecsbusiness success. All employees are required to readand abide by Symantecs Code of Conduct . In FY12, 92percent of all employees completed the annual Codeof Conduct training. Additionally, Symantec rolled outits anti-corruption and bribery policy and training to allemployees in FY12.

Symantec Total Workforce FY11 FY12

Symantec Total Workforce FY12

Total Workforce: 23,544Symantec Employees: 20,397Contingent Workers: 3,147

Symantec Total Workforce FY11

Total Workforce: 19,730Symantec Employees: 18,691Temporary Workers: 1,039

Workforce Level/Region comparison FY11 FY12

Symantec Workforce FY12(Level/Region)

The AmericasExecutive: 131Manager: 2,183Individual Contributor: 7,554

Asia Pacific, Japan, IndiaExecutive: 15Manager: 931Individual Contributor: 5,824

Europe, Middle East, AfricaExecutive: 21Manager: 693Individual Contributor: 3,045

Symantec Workforce FY11(Level/Region)

The AmericasExecutive: 115Manager: 1,605Individual Contributor: 7,540

Asia Pacific, Japan, IndiaExecutive: 14Manager: 834Individual Contributor: 4,984

Europe, Middle East, AfricaExecutive: 20Manager: 578Individual Contributor: 3,001
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At Symantec we strive not only to ensure that our employees are satisfied withtheir work, development, and career opportunities, but also to build a culturerooted in tenacity and personal fulfillment. Achieving this vision requires a holisticunderstanding of our employees needs and aspirations. Aside from comprehensiveperformance reviews, career planning and training offerings, we encourage abroader spectrum of engagement through employee resource groups and volunteeropportunities. We also invite employees to participate in our annual SymPulsesurvey, which is essential in guiding Symantecs long-term employee resource

development and planning activities.The SymPulse survey results represent our company and overall performance froman internal point of view. In FY12, 83 percent of Symantec employees responded tothe query, and indicated that the company has made progress toward the suggestedfocus areas set forth in the previous years SymPulse survey. The most significantadvances were made in the areas of innovation leadership, ease of doing business,and climate of trust.

Based on the FY12 SymPulse results, our employee engagement efforts in FY13 willfocus on clarifying the alignment between Symantecs strategic business goals andemployees individual contributions. We will also continue our efforts to provide

robust career development opportunities to all of our employees.

Developing and engaging employees coaching skills

Symantecs Coaching Center of Excellence builds personal development coachingexpertise among employees in human resources, the Leadership & EmployeeDevelopment (LED) team, and some of Symantecs business units. After severalyears of implementation, more than 50 professionally trained coaches have

emergedmany having already contributed to the career advancement of theircolleagues and fellow t raining program participants.

Further utilizing this internal resource will help Symantec fulfill the need for moreeffective career planning and recognition for excellent workas suggested in ourFY11 SymPulse employee survey. Symantecs LED team is seeking new outlets forcoaches to use their skills, and is planning a VP-level coaching program to expandSymantecs strengths-based leadership development capacities.

Employee Satisfaction

Employee Volunteerism

An important part of the Symantec employee experience is the opportunity to volunteertime and resources to charitable causes. We believe that volunteerism fosters greaterconnectedness between employees, Symantec, and communities where we operategenerating good will, as well as social and economic benefits for those in need.

In FY12 Symantec employees volunteered more than 18,300 hours to charitable andcommunity efforts and donated more than $790,000. Symantec added nearly $694,000in company matching funds, and paid out another $170,000 to match employees time

contributions through the Dollars for Doers program. Our goal for the coming year is toincrease global employee volunteer hours by 20 percent over FY12 levels.

Rebecca Ranninger, EVP and Chief Human Resources Officer, discusses volunteerism atSymantec (link to video ).

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Overall, how likely are you to recommend Symantec to a friend orcolleague as a place to work? (0-10 scale)

Detractors, 27%

Responses of


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Our definition of talent management encompasses the attraction, retention, engagement, and professionaldevelopment of our workforce. By cultivating and deploying our employees skills, we can drive superiorperformance amidst accelerating growth and competitiveness in the IT marketplace.

Retaining high-performing employees is the core focus of Symantecs career development and educationplatform. We offer continuous learning opportunities at every career stage for our individual contributors,managers, and directors, with courses designed to leverage employees existing strengths while targetingdevelopmental needs.

Talent Management

N e w

E m p l o y e e

O r i e n t a t i o n

C a r e e r

C i r c u i t

M a n a g i n g

@ S y m a n t e c

C r u c i a l

C o n v e r s a t i o n s

H i r i n g

f o r R e s u l t s

I n t e r v i e w i n g

f o r R e s u l t s

S a v v y L e a d e r

V o i c e o f

L e a d e r s h i p

2 0 1 1

2 0 1 2 D i r e c t o r s

S p o t l i g h t : I n f l u e n c e r

7 5 e

L e a r n i n g

c l a s s e s

3 8 H a r v a r d

M a n a g e M e n t o r m o d u l e s

T o p

T a l e

n t

Directors/ Sr. Directors

Managers

IndividualContributors

Employee Training and Development in FY12

86 percent of employees received a performance review

Employees earned an average of 31 LECs

1,464 employees completed between 60-79 LECs

2,123 employees completed more than 80 LECs


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Employee Development Programs

To encourage the use of educational resources and programming, Symantec grantsLearning Excellence Credits (LECs) to employees for the completion of trainingcourses or development activities. LEC Achievement Awards are offered to thoseemployees with exceptional course participation. From FY11 to FY12 Symantec sawa 27 percent increase in overall course completion, and a nine percent increase inLEC credits earned, per employee.

Much of this improvement is attributable to increased outreach efforts on thepart of Symantecs Leadership & Employee Development (LED) team. DriveYour Development , launched in November of 2011, provides employees withcomprehensive insight into Symantecs education and career planning offerings,and is designed to help employees take charge of their personal learning plans.Since the programs inception, more than 936 employees have participated.

The expansion of Symantecs Career Circuit program has played an essential rolein promoting career fitness through the exploration of unique business skillsand concepts, with topics rotating on a monthly basis. Using a blended learningapproachcombining eBooks, interactive webinars, and online training modulesCareer Circuit has powerfully influenced Symantec employees to build learning into

their daily routines. Since its launch in 2009, the program has helped SymantecsLED team extend its reach to unique individualsacross all company regionsby 49percent. Career Circuit has also helped maximize the use of Symantecs eLearningsoftware resourceswith license usage exceeding expectations and reaching 114percent in FY12. More licenses were obtained to meet the increasing demand.

Top Talent , Symantecs f lagship leadership development program, offers dynamictraining opportunities to high-potential employees (representing between nine and15 percent of Symantecs total employee population). Top Talent helps build andalign the expertise of potential leaders with Symantecs strategic, intellectual, andtechnical business needs. The program components include comprehensive self-assessment surveys, access to leadership events, online education resources, andunique networking opportunities.

Since Top Talents launch in FY10, the number of high-potential employeesenrolled in accelerated development programs has more than t ripled. Symantechas also found that high-potential employees enrolled in Top Talent are more thantwice as likely to stay with the company, year over year, than those who are not.To date, the Top Talent Net Promoter Score (percentage of participants who wouldrecommend the program to others) has grown to 45 percenta very positive result.

Symantecs innovative Career Circuit program earned the Brandon Hall Award of Excellencein 2011 for Best Results of a Learning Program. Now entering its 18th year, the BrandonHall Group Excellence Awards Program is the most prestigious awards program in the learningindustry.

Career Circuits unique approach to virtual training incorporates rich, interactive featuressuch as real-time white boarding, polling, a nd participant location mapping to increaselearners engagementparticularly in Symantecs international locations, where trainingparticipation has historically posed a challenge.

Building the principles of change management into key projects

Symantec seeks to continuously improve the quality and targeting of its training efforts. In FY12,the company embarked on an effort to evaluate the effects of organizational change managementtraining administered prior to, and in tandem with, some of Symantecs key impact projects.Results of the study were promising, showing that projects infused with change managementtraining performed more strongly than those without. Looking ahead, Symantecs LED teamwill continue the exploration of this technique, and seek broader applications throughout thecompany.
http://brandonhall.com/awards/excellence-in-learning/winners-of-the-2011-excellence-in-learning-technology-awards.htmlhttp://brandonhall.com/awards/excellence-in-learning/winners-of-the-2011-excellence-in-learning-technology-awards.html


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Spotlight on Angela Tucci, Senior Vice President, Chief Strategy Officer, Symantec Corporation

By partnering with organizations such as the Anita Borg Institute and the National Center for Women & Information Technology, Symantec is able to maximize its effortsto drive broad systemic change to attract women to the exciting and rewarding field of technology.

With operations in more than 48 countries, Symantecs customers, workforce, and business interests are trulyglobal in scope. Leveraging our exposure to diverse talent has become a powerful driver of innovation andcompetitivenessyet one that requires thoughtful and proactive management and ongoing leadership support.

Global Diversity Week

In February 2012, Symantec launched its first annual Global Diversity Week, where employees were encouragedto consider ideas in the context of a global view. Through a series of 29 in-person workshops hosted in Singapore,Beijing, India, Ireland, the UK, and the USA, as well as webinars hosted in multiple global time zones, more than

1,400 employees from around the world connected during this week to open their minds to different cultures,and to explore how cultural differences and their own cultural lens can impact innovation and business success.

Focus on Gender

Symantec devotes particular attention to the promotion of gender equality and the advancement of womenin technology. With the widespread underrepresentation of young, female students in math, science, andother technical disciplines, the IT industry is largely male-dominateda limiting trend that Symantec isworking to address.

Gender & Diversity

As a technology company, innovation is key toSymantecs business success. Diversity in our workforce, especially talented and creative women, provides a unique and invaluable perspective that fosters innovation and strengthens our business.Symantec has a longstanding commitment toadvancing and empowering women in the workplace and we fully endorse the Womens Empowerment

Principles. The Principles provide us with a framework to ensure that Symantec remains a place where innovative ideas can flourish, and where bothwomen and men can have productive and satisfying careers.

Steve Bennett, President,CEO and Chairman of the Board, Symantec Corporation


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The Womens Empowerment Principles

As a founding signatory of the WomensEmpowerment Principles (WEP)a partnershipinitiative of UN Women and the United NationsGlobal CompactSymantec commits to the pursuitof ongoing womens advocacy efforts, aligned withthe seven WEP mandates. In FY12, Symantec madesignificant progress on its WEP priorities:

1. Establish high-level corporate leadershipfor gender equality

Symantecs CEO originally endorsed the WomensEmpowerment Principles in FY10 and our newCEO, Steve Bennett, will continue to promote themas well.

Symantecs Senior Vice President, Strategy, Angela Tucci, was invited to join the Board ofTrustees for the Anita Borg Institute, a non-profitorganization committed to increasing the impactof women on all aspects of technology, andincreasing the positive impact of technology onthe worlds women.

Symantec launched a WEP Key Stakeholdercommittee, comprised of employees from anumber of departments and business units toprovide stronger, cross-functional support for theWomens Empowerment Principles.

2. Treat all women and men fairly at workrespectand support human rights and nondiscrimination

We have improved our employee benefits packagewith provisions that offset the difference in taxliabilities paid by same-sex couples compared withopposite-sex couples and introduced coverage for

gender reassignment surgery.

Symantec achieved a score of 100 percent on theHuman Rights Campaign Corporate Equality Indexfor the fourth year in a row.

3. Ensure the health, safety, and well-being of allfemale and male workers

Over the course of 2011, Symantecs CorporateSecurity and Safety (CSS) team worked toimplement first aid and fire safety training acrossits seven operations in India, as part of an ongoing Emergency Response and Evacuation (ERE) effortin the country.

Symantec now offers safe after-hours shuttleservices to female employees returning home fromour offices in Pune, Chennai, and Bangalore, India.

4. Promote education, training, and professionaldevelopment for women

The Symantec Womens Action Network (SWAN)continues to host routine webinars and guestspeakers to encourage networking and to supportSymantec women in the achievement of careeraspirations.

In response to President Obamas call forexpanded cultural and educational exchanges,Symantec participated in the 2011 TechWomenProgram , where seven Symantec women servedas technical and cultural mentors to four aspiring female technology professionals from the MiddleEast and North Africa.

Twenty five Symantec technical women wereinvited to attend the Grace Hopper Celebration of Women in Computing in the USA (GHC) where theyparticipated on three panels. Thirteen technicalwomen from Symantec offices in India attendedthe GHC Celebration in India and participated ontwo panels.

5. Implement enterprise development, supply chain,and marketing practices that empower women

Symantecs Supplier Diversity team maintains adatabase of diverse suppliers, measures progresstowards spending targets, and provides thisinformation to the Procurement team for their sourcing efforts. Symantec also has membershipin several organizations that facilitate diversesupplier networking and provide informationrelated to supplier diversity best practices.In FY12, six percent of Symantecs active USsuppliers identified themselves as woman-ownedenterprises, and two percent of Symantecs totalUS spend was with womens business enterprises(WBEs).
http://www.techwomen.org/http://www.techwomen.org/http://www.techwomen.org/http://www.techwomen.org/


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6. Promote equality through community initiativesand advocacy

15 percent of Symantecs philanthropic giving isdirected toward diversity efforts, with the majorityof funding supporting womens initiatives suchas the Global Fund for Women, Vital Voices, andLeadership California.

In FY12, Symantec launched a partnership withthe National Center for Women in Technology(NCWIT), a non-profit community of morethan 300 prominent corporations, academicinstitutions, government agencies, and non-profitsworking to increase womens participation intechnology and computing. Symantec attendedthe 2012 NCWIT Summit and is a member of theNCWIT Workforce Alliance International ProjectTeam, working in partnership with NCWIT toresearch the impact of culture on global teams.

SWANs 17 international chapters continue tosupport womens and girls technical educationaround the globe including Dare 2B Digital, GeekGirls Fest, Expanding Your Horizons, and Digigirlz.

7. Measure and publicly report on progressto achieve gender equality

We were successful in maintaining an equalpromotion rate of 15 percent for both female andmale employees in FY12.

Symantecs female hires in India reached 15percent.

Despite diligent efforts to create an equal ratioof women in leadership and women in theoverall employee population, we have beenunable to meet this objective. In FY12, theoverall representation of women in Symantecsleadership roles was 25.6 percent, with the dropin representation from FY11s 26.4 percent mainlydue to recent company growth by acquisition.

The overall percentage of female employees atSymantec was 27.6 percent in FY12, signaling theneed for further effort toward our goal of parity inthe percent of female and male representation atthe management level.

Looking forward to FY13, Symantecs WEP KeyStakeholder committee is pursuing a numberof goals to ensure ongoing progress toward ourgender and diversity objectives, such as:

By April 20, 2013, transition education andtraining gender reporting from ad hoc to standard

by reporting annually on audience gender representation, course completions by gender,average hours of training per year per employeeby gender, and total representation

Add a gender-specific training offering to thecorporate Leadership & Employee Developmentcurriculum by the end of FY13.

Symantecs Top Talent Women share their experienceand expertise. Among Symantecs brightest stars aretechnical women who are innovating new solutions,products, and services:

Grace Chen Technical DirectorStorage and Availability Management GroupMountain View, CAPatents Granted: 2Patents Allowed: 6Patents Pending: 16

What do you think would encourage more women to filefor patents?

Awareness is the key - many female engineers may notbe aware of the benefits of filing patents to Symantec,the product group, and especially to ones own career. Wesometimes get too busy with day-to-day work and dontstep back to think about these benefits.

Nithya Raman Sr. Security Value Analyst Office of the CTOChennai, IndiaPatents Pending: 1

What was your patent for?

Search engine optimization poisoning has been one ofthe most talked about threats in the past couple of years.Cyber criminals target search engine results to spreadmalware. My patent was for Search engine optimizationpoisoning detection. This is a co-patent with two otherpeople.


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The WorldSymantec Corporation2012 Corporate Responsibility Report


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p. 22Symantec Corporation2012 Corporate Responsibility ReportThe World

Symantec operates in a global, interconnected business environment. As such,we are charged with managing a growing spectrum of company impacts, whileupholding diverse stakeholder relationships and expectations. In s tructuring ourapproach to corporate responsibility, we are cognizant of both our impacts and ouropportunities to effect positive change:

in our approach toenvironmental stewardship ,

in our interactions within oursupply chain , and

in partnerships with global non-profit organizations and the local communitieswhere we work, live, and play.

Climate, Energy, and the Environment

As set forth in our Environmental Policy Statement , we regard environmentalstewardship as both an imperative of responsible operation, and an opportunityto improve our business performance. We track key indicators to monitor ourenvironmental impacts throughout our value chain and to determine st rategies forreducing both our own environmental footprint and that of our customers.

We strongly believe that the engagement of our employees is critical to helping us

achieve our environmental objectives. We have accordingly established 24 employee-led Green Teams to raise awareness and undertake projects at our sites around theworld. We remain in full compliance with all applicable environmental laws andregulations, and did not incur any environmental fines or penalties in FY12.

Our Global Presence

Environmental Focus Area

Green IT Resource Conservation Responsible Packaging and SoftwareDelivery

Transportation

We strive to minimize energy use and optimize

performance in clients and our data centers,labs and related IT infrastructure.

We work to conserve energy, water and materials

and minimize waste at each of our locations.

We consider life cycle impacts in packag ing

design and manufacture, and deliver themajority of our software products electronicallyto conserve materials and energy.

We provide opportunities for employees to reduce

commuting and business travel to minimizegreenhouse gas emissions and energy use.

Examples of Ongoing Initiatives

Increasing virtualization of servers in ourdata centers

Data center optimization: air flow, cabling,temperature, rack layout, etc.

LEED and ENERGY STAR certification

EMS based on ISO 14001 standard

FSC-certified paper for copiers, letterhead,and stationery

Approximately 44 percent of packagingand product materials, globally, consist ofrecycled content

70 percent of software products downloadedelectronically

14 Halo video-conferencing studios are usedto reduce travel

Ways2Work employee flexible workprogram reduces commuting
http://www.symantec.com/corporate_responsibility/topic.jsp?id=management_approachhttp://www.symantec.com/corporate_responsibility/topic.jsp?id=management_approach


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The Climate Challenge

Symantecs most significant energy use and climatechange impacts are associated with the powerconsumption of the companys R&D labs and datacenters. Globally, Symantec operates approximately500 labshome to our product engineering anddesign teamsas well as two major data centers andscores of smaller, collocated facilities housing ourcustomers secured information.

With the growth and diversification of our businessparticularly our expansion into data-heavy cloudstorage serviceswe must work continuously tomanage the physical space requirements and energydemands of our facilities. To accomplish this, wehave focused on four action areas:

1. Data Accuracy In an effort to meet increasingly stringent energy assurance standards, we haveimproved our data collection processes by implementing internal audits, verifying data by athird party vendor, and collecting Scope 2 energyand emissions data from an expanded number of facilities (227 buildings, globally, compared with65 in FY11).

2. Real Estate Consolidation Symantec hasreduced the total physical footprint of itsfacilities by more than two million square feetover the past five years through a multifacetedreal estate consolidation strategy. Contributing factors include the implementation of SymantecsWays2Work flexible work program, and effortsto reduce the companys server footprint through

virtualization, data deduplication, and the use of Symantecs own IT solutions.

3. Methodology Change We have normalizedenergy and GHG emissions data for all threeScopes to reflect Symantecs recent mergers andacquisitions, and will continue working to accountfor this moving baseline.

4. Data Center & Lab efficiency The Facilities andIT teams have partnered to implement a number of energy reduction and efficiency projects inour data centers and labs. This collaboration hasresulted in solutions that combine our hardwareand software expertise, while leveraging many of Symantecs own products.

Together these efforts have yielded a four percentoverall reduction in GHG emissions from our 2008baseline and a more complete picture of Symantecsoverall energy needs and emissions. Total emissions,not including Symantecs Enterprise Data Center,have decreased seven percent since FY11 while theemissions from our owned Enterprise Data Centerhave increased nine percent since FY11.

Greening our Global Corporate Events

Sustainability is a corporate priority that is built not onlyinto Symantecs software and services, but also into ouroperations and strategies for executing large corporateevents like Symantecs Vision EMEA conference. We areworking to lessen the impacts of corporate events byincorporating environmental and social considerations ina more methodical way. In FY12 we expanded our effortsto provide:

well-marked recycling bins

water bottle refill stations

information on local transportation options

foods sourced within 500 miles of the venue

paperless conference materials

carbon footprint estimates from select events

Collecting and documenting the data from these effortswill help us continually refine and standardize ourprocesses for reducing the environmental and socialimpacts of our large events.


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Establishing energy management targets

Symantecs recent series of company acquisitions has posed the challenge of reconciling the unique energymeasurement systems of each acquired company with the data and performance tracking mechanisms of Symantec as a whole. Such dissimilarities have resulted in ongoing fluctuations in Symantecs overall energybaseline, and have constrained the companys ability to establish and pursue consistent (absolute) energy goals.

To better account for the changing landscape of our energy portfolio, we are organizing our efforts around a set of new, rolling energy targets, and will report on progress annually.

FY08 FY09 FY10 FY11 F Y12

6

1811

173186

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27

14

166185

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2221

167 174

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159 163

Scope 1Scope 2Scope 3

T h o u s a n d s o

f M e t r

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Total Global Emissions (Absolute)

FY08 FY09 F Y10 FY11 F Y12

All Scopes without Enterprise Data CenterEnterprise Data Center

T h o u s a n d s o

f M e t r

i c T o n n e s o

f C O

2 e

Total Global Emissions (Absolute)Symantecs Long-Term Energy Goals

Achieve power usage effectiveness (PUE) of nomore than 1.7 at Symantecs largest energy-consuming facilities

Secure LEED and ENERGY STAR certification at allowned or long-leased facilities

Install energy sub-metering devices and softwareat all owned or long-leased facilities

Based on our long-term energy goals, we are takingthe following measures to drive ongoing energyperformance and emissions reductions at ourfacilities:

Power usage effectiveness. Symantec is formalizingthe use of a metric known as power usageeffectiveness (PUE) at its 10, fully-owned facilitieswith the largest energy footprints. PUE is determined

by dividing the total power consumption of a facilityby the portion of electricity needed for onsite ITequipmentsuch as servers and network devicestodemonstrate the overall energy efficiency of theoperation. An ideal PUE ratio of 1 would indicatezero power demand from lighting, cooling, and othercomponents of facility infrastructure. Symantecsgoal is to achieve a PUE of no more than 1.7 at itslargest energy-consuming facilities, beginning inFY13, and continuing on a rolling basis.
http://www.thegreengrid.org/Global/Content/white-papers/The-Green-Grid-Data-Center-Power-Efficiency-Metrics-PUE-and-DCiEhttp://www.thegreengrid.org/Global/Content/white-papers/The-Green-Grid-Data-Center-Power-Efficiency-Metrics-PUE-and-DCiEhttp://www.thegreengrid.org/Global/Content/white-papers/The-Green-Grid-Data-Center-Power-Efficiency-Metrics-PUE-and-DCiEhttp://www.thegreengrid.org/Global/Content/white-papers/The-Green-Grid-Data-Center-Power-Efficiency-Metrics-PUE-and-DCiE


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Green building certification. Symantec is alsocommitted to the pursuit of LEED and ENERGY STARcertification (or equivalent performance) at all of its owned or long-leased buildings. Currently, 88percent of Symantecs facilities are LEED-certified,and 65 percent are ENERGY STAR certified. In FY12,Symantecs Pune, India site became the eighteenthLEED-certified building in Symantecs real estate

portfolioachieving Gold statusand 12 facilitiesreceived annual ENERGY STAR renewal scores of 75points or higher.

Energy sub metering. In recognition of our evolvingenergy baseline, it is our goal to install energy sub-metering devices and software at all owned or longleased sites to track PUE, determine appropriatebest-practices for adoption by underperformingfacilities, and better understand our overall energyfootprint.

Influencing Public Policy around Climate Change

Symantec contributes to climate change policydiscussion as a member of Business for InnovativeClimate and Energy Policy (BICEP)a coalitionof companies committed to reducing the climateimpacts of their industries. In FY12, Symantec andits BICEP affiliates mobilized business support forbi-partisan efforts in Washington including theShaheen-Portman Bill, PACE legislation, SAVElegislation and an extension of the Production TaxCredit for wind energy. BICEP also held more than 25meetings with members of the US Congress and the

Obama Administration to call for continued progresson climate and clean energy policies.

We view our support and engagement with BICEPas the primary channel for our involvement in theenergy policy debate. At the same time, we also seekbroader opportunities to support the fight againstclimate change. For example, in FY12 Symantec

awarded the Carbon Disclosure Project (CDP) agrant to support the expansion of its work in China.This grant enabled the CDP to make significantprogress toward its three year plan set out in 2010.Some accomplishments included increasing CDPstaff presence in the Beijing and Shanghai offices,increasing CDP China response rate from 11% in 2011to 22% in 2012, and securing membership of Chinese

corporations in the CDP Supply Chain Program.

Benefits of Green Building

In comparison to the average commercial building, greenbuildings

consume 26% less energy

have 13% lower maintenance costs

have 27% higher occupant satisfaction

produce 33% fewer greenhouse gas emissions

Additionally, ENERGY STAR certified buildings use35% less energy, on average, and cost $0.50 less persquare foot to operate compared with non-ENERGYSTAR buildings. To capture these savings and benefits,Symantec continues to expand its portfolio of LEED- andENERGY STAR-certified buildings.

Listening to Our StakeholdersPierre Delforge, Senior Engineer - EnergyEfficiency in High Tech Sector at the NaturalResources Defense Council

FY11 Symantec CR Report Feedback: WhileSymantecs involvement in BICEPgives

strength to the companys stated position on climate andenergy and lends credibility to its overall effort, Symantecshould discuss other ways in which it is contributing to the

public debate, the issues it is engaged in, and the positions it isadvocating.

How weve addressed it in this report: While we feel thatour BICEP membership is an appropriate mechanism forSymantecs public policy involvement, this years Climate,Energy, and the Environment section also discusses our effortsto support the expanding international presence of the CarbonDisclosure Project.
http://www.imakenews.com/eletra/gow.cfm?z=symantec_globalgreennews%2C559677%2CbfdWnCfv%2C3309732%2CbklNqnQhttp://www.imakenews.com/eletra/gow.cfm?z=symantec_globalgreennews%2C559677%2CbfdWnCfv%2C3309732%2CbklNqnQ


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Green IT

Symantecs focus on Green IT helps reduce theenvironmental impacts of our own operationsand those of our customers through the creativeapplication of energy efficient hardware and softwaresolutions. From automated power management,to virtualization and storage solutions, GreenIT initiatives leverage our companys greatestintellectual assets in service of energy efficiency,GHG reduction, and cost effective computing.

One of the challenges that Green IT addresses isthe fundamentally opposing viewpoint of IT andfacilities departments. Both departments strive for100 percent uptime in order to meet the demandsof their stakeholders. Yet, IT goals are directedtowards accelerated innovation and R&D, leadingto increased energy consumption as labs are builtand equipment added. Facilities managers, incontrast, seek operational efficiencies to reduce

energy consumption. Balancing the efficiencytargets of Symantecsand customersoperationswith growing IT demands requires cross-functionalcollaboration and innovative problem-solving.

Among the key drivers of Green IT innovation hasbeen the growing implementation of the powerusage effectiveness (PUE) metric in the IT industry.PUE was originally developed by The Green Grid in2007 with the goal of creating an industry standard

for comparing the power demands of IT computingequipment versus IT infrastructure equipmentin data centers. Understanding this relationshiphelps foster collaboration between IT and facilitiesdepartments using the PUE metric, and allows forstandardized efficiency goals among companiesin the IT industry. Symantec supported the GreenGrids efforts to build national recognition and

acceptance of PUE, and a company representativeserved as a member of The Green Grids Board of Directors through the end of 2011.

Symantecs Netbackup Solution Facilitates Data CenterConsolidation

Symantecs Green IT solutions are designed to drivelong-term energy savings and emissions reductions in avariety of computing environments. For example, manyappliances in a typical data center are on 24 hours a day,365 days a year, requiring a continuous flow of energy. Asdemand for data-intensive services continues to rise, thecost and environmental impacts of data storage will growaccordingly.Symantecs Netbackup solution is designed to reduce thespace needed for storage by eliminating duplicate datain memorythus allowing for the consolidation of datacenter appliances.

IT

GOAL: 100% Uptime

Focus: R&D,result isincreasedenergyconsumption

BusinessSuccess:

Team Work

Facilities

GOAL: 100% Uptime

Focus: OperationalEfficiency,result reduceenergyconsumption


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We recognize that our responsibility to people and the environment extends farbeyond the immediate context of our companys direct operations. By buildingrobust relationships with our suppliers, we are able to work collaborativelytoward the realization of positive societal change and reduced environmentalimpact throughout the life cycles of our products and services. These efforts, inturn, strengthen the security and long term integrity of our supply chain, whilesatisfying the needs of our diverse stakeholder groups.

Supply Chain Code of Conduct

In 2011, Symantec established a Global Supply Chain Manufacturing andFulfillment Code of Conduct to progressively improve its suppliers familiarity andcompliance with the companys key social, environmental, and ethical criteria.Building upon tenets of the Electronic Industry Citizenship Coalition (EICC) Codeof Conduct and the ISO 26000 guidance on social responsibility, the Code outlinesSymantecs expectations regarding labor rights, safe working conditions, businessintegrity, and stewardship of natural resources and environmental resources. Thecode also requires that Symantecs tier one suppliers maintain ISO14001 and ISO9001 certification, and establish management systems to fully account for thecodes provisions.

The Global Supply Chain Manufacturing and Fulfillment Code of Conduct hasbeen applied to all of Symantecs tier one manufacturing and distribution suppliercontracts, with auditing scheduled for the latter half of calendar year 2012. Overthe course of FY13, a Global Supplier Code of Conduct , similar to the manufacturingcode, will be rolled out to a broader universe of Symantec suppliers.

Human Rights and Responsible Sourcing

LABOR

Freely Chosen EmploymentChild Labor AvoidanceWorking HoursWages and BenefitsHumane TreatmentNon-DiscriminationFreedom of Association

HEALTH & SAFETY

Occupational SafetyEmergency PreparednessOccupational Injury & IllnessIndustrial HygienePhysically Demanding WorkMachine SafeguardingDormitory & Canteen

ENVIRONMENTAL

Permits & ReportingPollution Prevention

Hazardous SubstancesWastewaterSolid Waste

Air EmissionsProduct Content

ETHICS

Business IntegrityNo Improper Advantage

Disclosure of InformationIntellectual Property

Fair CompetitionProtection of Identity

Community Engagement

MANAGEMENT

SYSTEMS

Symantecs Global Supply Chain Code of Conduct Focus Areas

Average Annual Employee Training on Human Rights Policies and Procedures

Non-manager employees: 1.25 hours

Managers: 2.25 hours
http://www.symantec.com/en/uk/themes/theme.jsp?themeid=procurement-COD-supp-chain-mft-fulfillmenthttp://www.symantec.com/en/uk/themes/theme.jsp?themeid=procurement-code-of-conducthttp://www.symantec.com/en/uk/themes/theme.jsp?themeid=procurement-code-of-conducthttp://www.symantec.com/en/uk/themes/theme.jsp?themeid=procurement-COD-supp-chain-mft-fulfillment


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Human rights auditing and training

In FY12, Symantec raised its employees awarenessand observance of company policies pertaining tohuman rights. Language from the International LaborOrganization core conventions was integrated intostandard trainingsuch as annual instruction onour corporate Code of Conductto clearly convey ourposition regarding the human rights of Symantecsinternal and external stakeholders.

Symantec also launched a working group in FY12 tohelp improve the alignment between the companyshuman rights policies, and the principles set forthin the Universal Declaration of Human Rights. Amajor component of this process will involve a seriesof rotating country audits, beginning in FY13, toevaluate the human rights risks and opportunitiesthat exist among Symantecs regional operations.

Listening to Our StakeholdersUrsula Wynhoven, General Counsel at theUN Global Compact

FY11 Symantec CR Report Feedback:Symantec could provide greater specificityaround its management systems and future

goals regarding human rights.

How weve addressed it in this report: Our Human Rightsand Responsible Sourcing section details how weve alignedmandatory employee training and country auditing procedureswith the Universal Declaration of Human Rights. We alsodiscuss the upcoming rollout of our Global Supplier Code ofConduct to a broader set of suppliers.

Symantec is committed to building strongcommunity and stakeholder relationships whereverwe operate around the world. Our philanthropicefforts are divided into four focus areas. Thesefocus areas delineate the intersection of Symantecsstrategic interests and the needs of our key nonprofitstakeholders:

Science, technology, engineering, and matheducation, as well as equal access to educationalopportunities;

Online safety;

Diversity;

Environmental responsibility

While Symantecs community engagement effortstake on many forms, our primary vehicles forphilanthropic giving include our software donationprogram, corporate grants, and employee giftmatching (up to $1,000, per employee annually).Additionally, Symantec donates $15 for every hourof volunteer service (up to $1,000 per employeeannually) that an employee contributes to a nonprofitthrough the Dollars for Doers program.

Over the past year, we continued to refocuscorporate philanthropy and engagement on fewer,more strategic partnerships that better representour core focus areas and reflect a global presencein our regions of operation. This work has beenchallenging in terms of obtaining sufficient local andregional knowledge to identify appropriate partners,especially in areas of the world where we are just

beginning to undertake philanthropic activities.We have therefore called upon employees whoare especially passionate about local engagementto assist us in identifying nonprofit partners andvolunteer opportunities. In FY13, we will work todefine specific metrics and measurement criteria togauge the effectiveness of these partnerships andfurther refine our philanthropic approach.

Community Investment


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Listening to Our StakeholdersKathrin Winkler, VP and Chief SustainabilityOfficer at EMC Corporation

FY11 Symantec CR Report Feedback:The report notes that grant-making islimited to initiatives that advance company

priorities but fails to show that connection. In future reporting,the company should clarify how initiatives support strategicpriorities.

How weve addressed it in this report: This years discussionof corporate philanthropy discusses more specifically how wesupport progress on issues of relevance to the business andorganizations whose focus on education and gender equalityaligns with our strategic emphasis on creating opportunities forwomen in technology and management.

64%10%

4%

16%

6%

FY12 Giving by Focus Area

EducationOnline SafetyDiversityEnvironmentMiscellaneous

48%

20%

14%

11%

7%

FY12 Giving by Region

AmericansEMEAAPJIndiaGlobal

Improving digital access through software donation

Symantec offers many of its consumer and enterprise products at 10 percent of the Manufacturer SuggestedRetail Price (MSRP) to small nonprofits around the worldallowing these organizations to improve their securityand productivity, while keeping their budgets focused on core project areas and priorities.

In FY12, Symantec brought high tech savings to more libraries and NGOs than ever before, with softwaredonations equivalent to $18 million in retail value, and outreach expanded to six new countries. Collaboratingwith TechSoup Global (TSG)our nonprofit software donation partnerwe were able to reach and support thetechnology needs of nearly 20,000 unique organizations from 23 countries. Symantec also made its fourth grantcontribution of $50,000 directly to TSG for capacity-building, product research, and training activities.
http://www.techsoupglobal.org/http://www.techsoupglobal.org/


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Supporting education and women in technology

Helping young women safely navigate the Net

In January 2012, Symantec partnered with the World Association of Girl Guides and Girl Scouts(WAGGS) in the development and delivery of Surf Smartan online safety education resource. SurfSmart will provide skills and tools for young people to:

Identify online risks and safeguards Understand online ethics Recognize the wider impact of their own actions and other peoples actions online

Surf Smart will be piloted in India, Germany, France, and the UK with a special focus on onlinesafety issues pertaining to girls and young women. Symantec employees will volunteer their timeand expertise to support the delivery of Surf Smarts non-formal education curriculum, whichincludes peer education, practical application, and community outreach.

Improving Global Literacy

Since 2009, Symantec has collaborated with Room to Read to support youth literacy and g enderequality initiatives in communities throughout the developing world. In FY12, Symantec assistedRoom to Read with the launch of new programming in the Indian state of Maharashtra, a quicklydeveloping high-tech hub that is home to Symantecs largest research and development center.

Erin Ganju, CEO and Co-Founder of Room to Read, discusses these efforts:

The Challenge

Of the 759 million people in the world who cannot read or write, 35 percent live in India. Despiterecent economic growth, India still faces an incredible lack of basic resources for many of itspeople Without a dramatic shift in addressing this situation, it is estimated that by the year2020, more than 50 percent of the illiterate population globally will live in India.

How has Symantecs support enabled you to progress in achieving your mission?

Symantec provided the support needed to expand Room to Read operations into Maharashtra,thereby creating opportunities for educational programming and advancement throughout thestate. Symantecs support alone will allow Room to Read to reach over 20,000 children by theend of 2013, with programs focused on literacy and gender equality in education. Through thispartnership, Room to Read established 40 libraries and supported education for 135 girls acrossIndia in 2011. Symantec plans to establish another 34 libraries helping to educate 175 girls in2012, with additional libraries and girls to be supported in 2013.

How else could Symantec support your efforts in the future?

We are hopeful that Symantecs employees will be ma de aware of this partnership and will havethe opportunity to contribute in their own waybe it through joining a Room to Read chapter,supporting a project, or sharing our work with their friends. The needs in this space are immenseand every little bit that we can do to mobilize Symantecs network will reap huge rewards andensure that this movement for childrens right to education continues to grow.
http://www.roomtoread.org/http://www.roomtoread.org/


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Your InformationSymantec Corporation2012 Corporate Responsibility Report


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p. 32Symantec Corporation2012 Corporate Responsibility ReportYour Information


As a company whose purpose is to protect theworlds people and information, Symantec considersinformation security a central aspect of corporateresponsibility in the digital age. Our commitmentto this principle manifests itself across every aspectour business operationsin the management of bothour own data and that of our customersand as anavenue of corporate responsibility through which we

are uniquely qualified to help make the world a saferplace. Our topics of focus in this area include:

Protection

Cybercrime

Online Safety

Privacy

A Comprehensive Approach

Information security is increasingly critical inour changing times. On one hand, the threatlandscape is accelerating and producing increasinglysophisticated malware and viruses. At the sametime, the first global digital native generation hasarrivedindividuals who have never known a worldwithout the Internet and whose intertwined personaland professional lives depend on continuousconnectivity via a wide range of devices andtechnologies.

In response to these realities, we take acomprehensive approach to developing online safetytools for individuals, families, and organizations.Our robust policies regarding the safeguarding of personal information belonging to our employees,customers, suppliers, and business associates arefounded on significant international privacy lawsand detail how we manage data protection risks and

unintended disclosures. In addition to continuallyaugmenting our capabilities and offerings throughinnovation, talent development, and acquisitions,our efforts to protect the public include outreachand education, research, online tools, collaborationwith law enforcement agencies, and public policyadvocacy.

Protection for a Changing World

Digital Native habits:

250,000 emails, IMs, and texts

10,000 hours on cell phone

14,500 hours online


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At Symantec, we make a high priority of protecting our own network andoperations. In fact, our internal protection team works closely with the SymantecManaged Security Services team to apply the same technologies and servicesinternally that we offer to our enterprise customers, including firewall monitoringand endpoint protection. This strategy has improved our own network security, andalso provides our services team with feedback that will lead to the development of improved services for our customers.

Among the steps weve taken to advance these objectives has been the hiring of anew director of Managed Security Services and providing regular company-wideinformation security training. Over the past year, our internal protection team hasalso built stronger relationships with law enforcement agencies, customers,

B-2012 Corporate Responsibility Report.en-us

Documents

Transcript of B-2012 Corporate Responsibility Report.en-us