B 2002 April-June Independent Monitor Quarterly Report

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Access Living, et al vs. Chicago Transit AuthorityNo. 00 C 0770

Settlement Agreement

QUARTERLY REPORTOF

INDEPENDENT MONITOR

Report 22nd Quarter (April - June) 2002

Shelley A. SandowIndependent Monitor

July 31, 2002


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INTRODUCTION

This second quarterly report is prepared in compliance with the Settlement Agreement in Access Living,et al vs. Chicago Transit Authority (No. 00 C 0770). The Settlement Agreement requires that theIndependent Monitor submit a report each quarter during its five-year duration on the CTA's performancein the items listed in the Settlement Agreement.

This report follows the order of items in Section II. Terms of Settlement (pages 2 - 14). For each item, theverbatim text from the Settlement Agreement is shown first. A statement of the Independent Monitorsinterpretation of the status as of 6/30/02 follows this, which may be one of the following categories:

IN COMPLIANCE - The requirements have been met in full. The Independent Monitor willcontinue observing this item, but will not report on it in the future unless a problem arises.

COMPLIANCE IN PROCESS This item has a due date past the date of this quarterly report,and is in process of being completed. Future reports will document progress or completion.

IN COMPLIANCE - ONGOING The item has been addressed to date according to the terms of the Settlement Agreement, which imposes an ongoing obligation throughout the five-year Settlement Agreement period. The matter will continue to be observed and reported onthroughout the monitoring period.

FOR FUTURE FOLLOW-UP This item is not in arrears according to the timetable given in theSettlement Agreement, or compliance is required only when triggered by another action such aspurchase of new equipment. Future reports will contain updates, as needed.

UNABLE TO DETERMINE - The Independent Monitor was not able to obtain information thatwould support a responsible opinion on the status of compliance.

NOT IN COMPLIANCE - The item has not been complied with according to the terms of theSettlement Agreement.

Some items include a section entitled, Independent Monitor Comments and Recommendations. Pleasenote that this section has observations and suggestions only, and does not impose anyrequirements on the CTA.

The final section of the report includes Attachments referenced in the text.

Some requirements of the Settlement Agreement describe due dates based on the effective date of theSettlement Agreement. Item 28 states that the effective date is 45 days after the entry of the final

judgment, which was entered on September 24, 2001. My understanding of the timeline and the actualdates that would be applicable are described below. In calculating actual dates, I assumed that when theSettlement Agreement refers to 21 days or 45 days, it means 21 or 45 calendar days, rather thanbusiness days.

Item 28 Effective Date. The Settlement Agreement will become effective 45 days after the entry of a final judgmentThis would mean 11/8/01. Item 5 Elevator Repair Service HoursFor one year from the effective date of the Settlement Agreement and Commencing one year after the effective date of the Settlement AgreementThis would mean until 11/8/02, and commencing 11/9/02, respectively.

Report 2 Quarterly Report2ND Quarter 2002 Access Living, et al vs. CTA Settlement Agreement

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For the following items, the language is within 45 days of the effective date of the settlement

Item 9 - Customer Service ControllersItem 12 - Customer ComplaintsItem 13 - Disciplinary Guidelines

Item 17 - Performance Control SpecialistsThis would mean 12/23/01. Item 22 - Independent Monitor The CTA shall give notice within 45 days after the effective date of the settlement. (before retaining amonitor)This would mean 12/23/01. If plaintiffs do not agree with the CTAs selection, the CTA shall propose retention of another Monitor within 21 days after plaintiffs rejection.There is no timeframe given for the plaintiffs attorneys to respond to the CTA, so 21 days after plaintiffsrejection would be 1/14/02 at the earliest.

Submitted by:

Shelley A. SandowIndependent Monitor July 31, 2002


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FINDINGS

1. Bus Audio-Visual Displays. The CTA shall install audio-visual equipment on its bus fleet that will

display bus stop information in both audio and visual formats. The CTA shall comply with theapplicable ADA regulations in determining which bus stops will be displayed. The CTA shall install theaudio-visual display equipment on all of its buses in revenue passenger service on December 31,2003, except for those buses that the CTA plans to retire from service on or before December 31,2004.

STATUS 6/30/02 COMPLIANCE IN PROCESS Mr. Daniel Shurz, Special Assistant, Transit Operations reports that the Request for Proposal (RFP) for this system was released on April 11, 2002. The RFP is for a system to be installed on all 1,430 buses inservice at CTA that will remain in service through the end of 2004. The system is to deliver onboard audioand visual announcements of stops. It is to work automatically without driver input by using GlobalPositioning Satellite (GPS) signals to determine the location of the bus.

CTA received four proposals and expects to award a contract at its August 2002 Board meeting. Mr.Shurz provided information on the specifications for volume control in the RFP. The Automatic VoiceAnnunciation System (AVAS) must be capable of automatically controlling the volume level of theannouncement relative to ambient noise. The system must be capable of detecting ambient noise andperforming the automatic volume control (AVC) functions. The AVAS will control and adjust the interior and exterior volume levels independent of one another. The interior and exterior volume must have anadjustable minimum and maximum volume. The AVC feature must adjust the volume within those setranges. The AVC sensitivity must also be adjustable. The bus stop data management system mustmanage these adjustments and all other system parameters. Maintenance personnel must havemaintenance password access to volume adjustments on the vehicle via the Operator Interface.

Mr. Shurz further stated that CTA expects to purchase 226 new articulated buses and approximately 430standard buses in 2003 or 2004. All new buses will be equipped with the above-described audio-visualsystem.

2. Rail Audio-Visual Displays. If during the term of this Settlement Agreement the CTA orderspassenger rail cars, such rail cars shall be equipped with audio-visual displays that communicatestation stop and other customer service and safety information.

STATUS 6/30/02 COMPLIANCE IN PROCESS Mr. Shurz said that the new 3500-series railcars that CTA is procuring would include internal LED (LightEmitting Diode) displays that have the same information as the existing audio announcements about nextstop and transfer information.

CTA released the RFP for these railcars on April 15, 2002, and requested a proposal for 406 new railcars.These are to replace the CTAs existing 2200 and 2400 series cars, as well as provide additional growthvehicles. The RFP includes an option for purchase of an additional 300 cars. The RFP closing date isOctober 15, 2002. New railcar delivery would be expected to start in late 2004.

3. Elevator Rehabs. The CTA shall perform a comprehensive mid-life rehabilitation on each revenuepassenger service elevator in its system that has been in service for ten years or more on December 31, 2001. The following elevators shall be rehabilitated:

Red Line:1. Loyola


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2. Granville3. Adams/Jackson (Station/Mezzanine)4. Adams/Jackson (Mezzanine/Platform)

Blue Line:

5. OHare (Trans)6. OHare7. River Road - Rosemont8. Cumberland (Northbound)9. Cumberland (Southbound)10. Cumberland (Mezzanine/Platform)11. Cumberland (Mezzanine/Rotunda)12. Harlem (toward OHare)13. Lake Transfer - Clark / Lake)14. State of Illinois Center (#1)15. State of Illinois Center (#2)16. Adams/Jackson (Station/Mezzanine) Note: This elevator is deleted from the schedule

because it was incorrectly listed as being more than ten years old (see Status, below).17. Des Plaines/Congress18. Polk/Douglas (Eastbound)19. Polk/Douglas (Westbound)

Brown Line:20. Western (Northbound)21. Western (Southbound)

The CTA contracts shall provide for completion of the elevator rehabilitation by no later than March31, 2003.

STATUS 6/30/02 COMPLIANCE IN PROCESS CTA informed Equip for Equality of two changes to the schedule of elevators to be rehabilitated. Thefollowing five elevators have been in service for 10 years or more, but were inadvertently left off the list for rehabilitation in the original Settlement Agreement. These are added to the rehab schedule:

22. 203 N. LaSalle (Green/Brown lines)23. Merchandise Mart (Northbound) (Brown/Purple lines)24. Merchandise Mart (Southbound) (Brown/Purple lines)25. 63 rd/Cottage Grove (Eastbound)/South (Green line)26. 63 rd/Cottage Grove (Westbound)/North (Green line)

Also, the Adams/Jackson (Blue Line Street/Mezzanine) elevator was incorrectly listed as being morethan ten years old in the Settlement Agreement. It is actually less than ten years old, so it is deleted from

the rehabilitation program. Consequently, the total number of elevators for full rehab is 25.

Mr. Edward Baker, Manager, Customer Facilities Maintenance Projects, provided a schedule for rehabwork to be carried out by Anderson Elevator Company, which was awarded the contract for the elevator rehabs in Phases 1 and 2. Table A, below, displays the schedule and status.


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Table A Phase 1 & 2 Elevator Rehabilitation Schedule

Schedule for Elevator Rehabilitation(Note: Dates may differ from schedule in prior report based on revised priorities, actual field conditions, etc.)

Elevator Location Start: Completion:Planned or Actual Planned or Actual

PHASE 1

1. Lake Transfer-Clark/Lake (Blue Line) 4/29/02 5/28/02

2. Cumberland North (Blue Line) 5/20/02 7/1/02

3. Cumberland South (Blue Line) 5/20/02 7/1/02

4. Granville (Red Line) 6/24/02 8/1/02

5. Des Plaines (Blue Line) 7/15/02 9/1/026. Western North (Brown Line) 7/29/02 10/1/02

7. Adams-Jackson-State -Sidewalk to Mezzanine (Red Line) 7/29/02 10/1/02

8. Western South (Brown Line) 9/16/02 11/1/02

9. Polk East-Northbound (Blue Line) 9/16/02 11/1/02

10. Loyola (Red Line) 10/28/02 1/1/03

11. Adams-Jackson-State-Mezzanine to Platform (Red Line) 12/9/02 2/1/03

12. Polk West-Southbound (Blue Line) 11/4/02 1/1/03

PHASE 2

13. OHare / Platform - Concourse(Blue Line) 9/9/02 11/1/02

14. Cumberland Mezz. -Platform(Blue Line) 9/9/02 11/1/02

15. Cumberland Rotunda(Blue Line) 9/9/02 11/1/02

16. State of IL Bldg. Car #1 (Orange,Green, Purple Lines) 9/9/02 11/1/02

17. State of IL Bldg. Car #2 (Orange,Green, Purple Lines) 10/28/02 12/15/02


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18. 203 LaSalle Bldg. (Brown,Green Lines) 10/28/02 12/15/02

19. Harlem (toward OHare) (Blue Line) 10/28/02 12/15/02

20. 63 rd & Cottage (Westbound) - North(Green Line) 10/28/02 1/1/03

21. River Road - Rosemont (Blue Line) 12/2/02 1/21/03

22. 63 rd & Cottage (Eastbound) - South(Green Line) 12/16/02 2/21/03

23. Mart / Southbound(Brown, Purple Lines) 12/16/02 2/21/03

24. Mart / Northbound(Brown, Purple Lines) 12/16/02 2/21/03

25. OHare / Trans. Wing - Platform(Blue Line) 1/6/03 3/1/03

The CTA Project Manager for the elevator rehabilitation, Mr. Robert Whitman, and Mr. Jim Kinahan, QEI,make daily visits to the elevators undergoing rehabilitation. CTA managers and staff involved in theproject meet daily to address any problems. When the rehabilitation contractor, Anderson Elevator,reports that it has completed a project, Mr. Kinahan and the City elevator inspector make a visit. If either party finds that the work is not completed as required, he orders whatever additional work is needed.Both Mr. Kinahan and the City elevator inspector make additional visits, to inspect progress. After thefinal visit, the City elevator inspector issues a Certificate of Inspection, following which CTA returns theelevator to service.

4. Activators on Hydraulic Elevators. A. The CTA shall install automatic elevator activators on all of its hydraulic elevators in revenue

passenger service by no later than December 31, 2001,B. except for those elevators that will be rehabbed after December 31, 2001.

These elevators are as follows, with those that will have activators installed as part of the rehab followedby an asterisk:

Red Line:1. Randolph/Washington (Station/Mezzanine)2. Randolph/Washington (North)3. Randolph/Washington (South)

4. Jackson/Van Buren (Station/Mezzanine)5. Jackson/Van Buren (Mezzanine/Platform)6. Roosevelt (Mezzanine/Platform)7. 35 th/Dan Ryan8. 79 th/Dan Ryan

Green Line:9. Marion (Station/Platform)10. Central (Station/Platform)


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11. Pulaski (Eastbound)12. Pulaski (Westbound)13. 203 N. LaSalle14. 35 th/Tech (Station/Platform)15. Indiana (Northbound-Station/Platform)16. Indiana (Southbound-Station/Platform)

Orange Line:17. Library (Station/Mezzanine)18. Library (Northbound)19. Library (Southbound)

Blue Line:20. OHare (Trans)*21. OHare*22. River Road*23. Cumberland (Northbound)*

24. Cumberland (Southbound)*25. Cumberland (Mezzanine/Platform)*26. Cumberland (Mezzanine/Rotunda)*27. Harlem - toward OHare*28. Lake Transfer* (also referred to as Clark/Lake)29. State of Illinois Center (#1)*30. State of Illinois Center (#2)*31. Adams/Jackson (Station/Mezzanine)32. Des Plaines/Congress*

STATUS 6/30/02 A. IN COMPLIANCE

Installing elevator activators on hydraulic elevators causes them to cycle up and down every 20 minutes.This is to prevent hydraulic fluid from freezing, which is especially important during cold weather for elevators that are not frequently used.

Mr. Baker explained that there are three methods by which the required elevator activators are accountedfor:

1. Newly installed activators on old elevators where none existed;2. Newer elevators that had activators when they were installed; and,3. Elevators that will have activators added as part of their rehabilitation.

He provided data showing that new activators have been installed as of 5/23/01 on the followingelevators:

Red Line:1. 79 th/Dan Ryan

Blue Line:2. Adams/Jackson/Dearborn, Street/Mezzanine

Green Line:3. Central, Street/Platform4. 35 th/State/Tech


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Orange Line:5. Library - Van Buren/State, Street/Mezzanine

6. Library - Van/Buren/State, North7. Library - Van Buren/State, South

The elevators below did not require adding activators because the elevators were installed more recently.Their installation included the activator, since that was in elevator specifications as a standard feature atthe time of installation.

Red Line:8. Randolph/Washington (Street/Mezzanine)9. Randolph/Washington (North)10. Randolph/Washington (South)11. Jackson/Van Buren (Street/Mezzanine)12. Jackson/Van Buren (Mezzanine/Platform)13. Roosevelt (Mezzanine/Platform)

14. 35th

/Dan Ryan

Green Line:15. Marion (Station/Platform)16. Pulaski (Eastbound)17. Pulaski (Westbound)18. Indiana (Northbound-Station/Platform)19. Indiana (Southbound-Station/Platform)

Blue Line:20. Adams/Jackson (Street/Mezzanine) Dearborn side

B. COMPLIANCE IN PROCESS The remaining 12 elevators (those followed by an asterisk in the Settlement Agreement list) will haveactivators installed during their full rehabilitation.

As of June 30, 2002, the activator has been installed on the rehabilitated elevator at Lake Transfer-Clark/Lake, which has completed its full rehab. 5. Elevator Repair Service Hours. A. The CTA shall deploy on an as-needed basis no fewer than three elevator mechanics and one helper.

For one year from the effective date of the Settlement Agreement, the CTA shall have at least onecontract elevator repairperson on duty during a total of 14 hours on each weekday and during regular work hours ( e.g. , 7:00 a.m. to 3:30 p.m.) on each weekend day.

B. Commencing one year after the effective date of the settlement, the CTA shall have at least one

elevator repair person on duty during a total of 12 hours on each weekday and during regular workhours ( e.g. , 7:00 a.m. to 3:30 p.m.) on each weekend day.C. The CTA shall deploy its elevator repair personnel and prioritize its response to elevator outages in

order to maximize the accessibility of its rail system using criteria such as:

(a) Station ridership;(b) Designation of the station as a key station;(c) Availability of accessible bus alternatives to the rail line; and(d) Availability of other elevators at the station.


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B. The CTA shall use reasonable efforts to keep the gap fillers in a state of good repair.C. The parties shall cooperate in developing a designated recommended, optional platform area for the

deployment of the gap filler to assist the boarding and alighting of trains by disabled customers;provided that the CTA shall have no obligation to make the entire station platform at any stationsuitable for gap filler deployment.

D. The CTA shall explore alternatives to its current gap filler and communications systems as technologydevelops.

STATUS 6/30/02 A. NOT IN COMPLIANCE On June 27, 2002, Mr. Tom Bamonte, CTA First Deputy General Counsel submitted a letter to PlaintiffsAttorney, Equip for Equality, with information that CTA would be unable to install a gap filler on every railstation platform in use for revenue passenger service by June 30, 2002.

He explains this as being due to the circumstances described below.

The gap fillers contemplated by the Settlement Agreement have two main components. The firstcomponent is the gap filler itself. The second is the gap filler enclosure, essentially a steel box with a

customized lock.

With respect to the gap fillers, the purchase requisition was submitted to the CTA's purchasingdepartment on November 19, 2001. The bid package was prepared, approved, and forwarded for advertisement on December 6, 2001. The invitation for bids was advertised on December 13, 2001. Thebids were opened on January 4, 2002. The purchasing department recommended that the bids berejected because the lowest responsive bid was 84% higher than the actual (but non-responsive) lowestbid.

The rebid package was advertised on March 7, 2002 and a contract was awarded on May 13, 2002. Thecontract was for manufacturing 225 gap fillers, which is more than the number required for providing gapfillers at the approximately 51 stations that did not already have them. CTA was using this opportunity toprocure additional gap fillers to allow deployment of extra gap fillers at many stations, and maintain an

inventory of spares.The contract required delivery of all 225 gap fillers within 90 days of the date of contract award, or approximately early August 2002. It was anticipated at that time, however, that the vendor could deliver asufficient number of gap fillers by mid-June to cover all 79 platforms where gap fillers are to be installedpursuant to the Settlement Agreement. However, the manufacturer's mold cracked before the first samplegap filler could be produced. When the mold was repaired, the manufacturer produced another sample,which the CTA received on Tuesday, June 25, 2002. The sample was so severely damaged in shippingthat it was not usable for a pre-production evaluation.

On June 27 th, Mr. Bamonte reported that the vendor was shipping another sample to the CTA. Uponreceipt of this sample, the CTA's plan is to test it, and the manufacturer would commence productionwhen CTA approves the sample. The manufacturer's estimate at that time was that if CTA approved thepre-production sample, it would be able to supply sufficient gap fillers to the CTA by mid-August to allowcompletion of the installation work.

With respect to the gap filler enclosure, the purchase requisition was submitted to the purchasingdepartment on November 19, 2001. The bid package was prepared, approved, and forwarded for advertisement on December 6, 2001. The invitation for bids was advertised on December 13, 2001 andthe bids were opened on January 4, 2002. After the bids were opened, it was determined that certain


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drawings and specifications were in error. Revised drawings and specifications were received on April 26,2002. The rebid package was advertised on May 8, 2002 and the contract was awarded on June 11,2002. This contract was for production of 225 enclosures so that there would be additional onesavailable.

The contract required delivery of all 225 gap filler enclosures within 90 days of the date the CTA approvesthe pre-production sample. As of June 30, 2002, the sample gap filler enclosure had not been delivered.As part of the development of the pre-production sample, the vendor is attempting to redesign the lock tomeet the specifications required by CTA in order to insure that the gap filler enclosures will be astamperproof as possible. If the lock redesign and gap filler enclosure meet CTA's contract specifications,the manufacturer's estimate as of June 27, 2002 is that it would be able to supply sufficient gap filler enclosures to the CTA by mid-August to allow completion of the installation of gap fillers at the stationsrequired by the Settlement Agreement.

Mr. Bamonte reported that in order to recover some of the lost time due to the problems described above,CTA has been able to use spare gap fillers and gap filler enclosures, to install 28 gap fillers at 27 stations(two gap fillers at State and Lake). This means that CTA and emergency personnel have access to a gapfiller at half of the stations where gap fillers are to be installed pursuant to the Settlement Agreement, andat 129 of the CTA's total 143 stations.

B. FOR FUTURE FOLLOW-UP Information on maintenance and repairs will be described in subsequent reports.

C. FOR FUTURE FOLLOW-UP Mr. Daniel Shurz of CTA and Mr. Kevin Irvine of Equip for Equality report that there have been nomeetings or discussions regarding locating gap fillers on platforms during this quarter. The SettlementAgreement does not have a deadline for when this should be accomplished, however, a meeting isscheduled for next quarter and will be reported on in Quarterly Report 3.

D. FOR FUTURE FOLLOW-UP The Settlement Agreement does not have a deadline for when this should be initiated or accomplished.

9. Customer Service Controllers. A. Within 45 days after the effective date of the settlement, the CTA shall hire two full-time customer

Service Controllers (CSCs) (or their equivalents) for the Control Center, whose primary job functionwill include the following duties:

B. Coordinating with customer assistants and operators the deployments of gap fillers;C. Arranging alternate transportation pursuant to paragraph II.10 herein; and,D. Updating the elevator status phone line on a real-time basis.

E. The CTA will use reasonable efforts to ensure that these duties are performed at all times regardlessof staff schedules and shall ensure that the elevator status line information will be updated at leastevery four hours.

F. The CTA will give representatives of the Plaintiffs an opportunity to provide ideas, materials and other

input into the training of the customer service controllers; however, any more formal involvement(e.g., a training module taught by representatives of the Plaintiffs) will require separate discussion andagreement.

G. Based upon, among other things, the reports of the Monitor, the CTA shall have the right to makereasonable redeployments of its employees to better perform the tasks listed above; provided,however, that in no event will the CTA have less than two full-time equivalent employees whoseprimary job function includes the tasks listed above. The CTA will review the need to increase thenumber of customer service controllers (or their equivalents) based upon customer demand andavailable resources.


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STATUS 6/30/02 A, B, D & E - IN COMPLIANCE - ONGOING Two FTE positions were added to the 90 Customer Assistant Controller (CAC) positions in the ControlCenter as a result of the Settlement Agreement. These two positions were the new Customer ServiceControllers (CSC). Two full-time CSCs were hired within the required time frame. They were trained and

are carrying out their duties. They work Monday through Friday, one from 6:00 a.m. to 2:00 p.m., and theother from 2:00 p.m. to 10:00 p.m. When a CSC is on break, on vacation, ill, or during the hours outsideof Monday through Friday 6:00 a.m. to 10:00 p.m., the CACs provide coverage.

The CSCs keep records of when Customer Assistants (CA) provide certain assistance to persons withdisabilities using rail. These may be persons with mobility devices who require gap filler deployment or persons who have vision impairments who request assistance. According to a publication, AssistingCustomers with Disabilities on the Rail System, dated 10-16-00, the CA is to complete a 10-43Notification Slip. This is to be given to the rail operator, who is to complete the slip with the time of thecustomers alighting at the destination station.

The CA at the boarding station should then contact the Control Center to tell the CSC the boardingstation, the run number of the train, the car number and position in the train in which the customer is

riding, and the station where the customer will be alighting. This information is also to be documented inthe Customer Assistant Daily Activity Report.

The rail operator is to notify the CSC three stations prior to the customers destination. The CSC in theControl Center then notifies the CA at the destination station and provides the relevant information so thatthe CA at the destination station can meet the train and assist the customer.

The CSCs update the elevator status phone line on a real-time basis.

Statistics recorded by CSCs on CA assistance to visually impaired riders or riders who need gap filler deployment are shown in Table B, below. Table B - Rail: Assisted Disabled Ridership Report Summary

Day of Week Number of Riders Assisted

April 02 May 02 June 02 TOTAL

Monday 246 134 205 585

Tuesday 201 200 187 588

Wednesday 175 222 196 593

Thursday 215 235 208 658

Friday 188 210 203 601

Saturday 62 32 98 192

Sunday 64 34 82 180

TOTAL 1,151 1,067 1,179 3,397


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C. UNABLE TO DETERMINE There was only one report from the Control Centers ADA Unusual Occurrence Log that describes anincident of providing paratransit as alternate transportation during this reporting period. However, in theindividual Customer Service Reports provided by the Customer Service Representatives, there was atleast one additional incident of providing alternate transportation through paratransit, and possibly a total

of three.

F. IN COMPLIANCE - ONGOING Mr. Shurz reported that prior to Customer Service Controller training, representatives from Equip for Equality discussed the training with Darryl Lampkins, who was General Manager of the Control Center atthat time. The training was then conducted through the CTA Management Institute with input from Ms.Christine Montgomery, ADA Compliance Officer. Ms. Montgomery also conducted field observations andprovided information before training officially began.

G. FOR FUTURE FOLLOW-UP

Independent Monitor Comments and Recommendations:It is helpful to riders with disabilities to now have real-time elevator updates on the telephone status line.I recommend that when elevators are out of service for their required rehabilitations, this information beadded to the message on the telephone line. For example, instead of simply On the Red Line, theelevator at Granville is expected to be out of service until the end of August, I believe it would be useful to add the phrase because the elevator is undergoing a full rehabilitation. Likewise, when the CAsupdate the elevator status board, this type of message could be added, where appropriate. This would allow customers to better understand why they are being inconvenienced, and provide them with thenews that they can expect very good performance from that elevator when it comes back on line.

10. Alternate Transportation. A. The CTA shall arrange alternate transportation for disabled customers stranded at stations with

inoperable elevators when there is:

(a) No accessible bus service within 1/3 of a mile of the station.(b) Accessible bus service within 1/3 of a mile of the station, but to get to within mile of his/her

destination or to an accessible station on the customers intended rail line the customer wouldhave to make more than one additional transfer.

(c) Another elevator at the station, but a ride back in the opposite direction to the next accessiblestation platform to catch a train in the customers intended direction will add 30 minutes or more to the length of the customers trip.

In order for nearby accessible bus service to be considered accessible, the path of travel from the railstation to the bus stop must be accessible. The rideback option shall only be utilized if CTA personnelhave concluded after reasonable inquiry of the Customer Assistant Controllers that the elevator(s) atthe rideback station is in service. When Customer Assistant Controllers are not on duty CTApersonnel shall be entitled to rely upon the last posted elevator status information.

B. The CTA will provide alternate transportation within the same time frame that it provides specialservice vehicles for its paratransit customers (i.e., within 60 minutes).C. The CTA shall provide alternate transportation to customers on bus routes where the headway is

greater than 30 minutes pursuant to the requirements of the ADA regulations.D. The CTA shall make reasonable efforts to inform its contract providers of alternate transportation that,

if the trip has been authorized by the CTA, the disabled customer need not be certified as eligible for paratransit service in order to receive the ride.


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STATUS 6/30/02 A, B & C - UNABLE TO DETERMINE At every rail station, there is a set of guidelines for what the CA is to do if a customer with a disability isunable to complete his or her commute as planned due to an inoperable elevator. CAs have a 40-page

spreadsheet with detailed information on options. Alternative rapid transit stops and bus routes areprovided, as well as times when paratransit should be used for alternate transportation.

A Rail Service Bulletin dated November 4, 2001 tells CAs that when paratransit is required as alternatetransportation, the CA should call the Control Center. When CSCs or other personnel in the ControlCenter receive a call from a stranded rider with a disability, they follow their existing procedure for contacting paratransit providers for special circumstances.

While a procedure has been developed, I am not able to confirm that CTA is in compliance in this areabecause of insufficient data on the frequency that alternate transportation is provided and the time framefor paratransit pickup in those instances. As noted in Item 9C, there was only one report from the ControlCenters ADA Unusual Occurrence Log listing one incident of providing paratransit as alternativetransportation during the reporting period. However, in the individual Customer Service Reports provided

by the CSRs, there was at least one additional incident of providing alternate transportation throughparatransit, and possibly a total of three.

I have also received reports from riders with disabilities that the service is not yet operating correctly intheir experience. They describe four types of problems.

First, reportedly, CAs are not all familiar with their responsibilities in providing information on alternateroutes and using the 40-page guideline. More than one rider stated that they had to tell the CA that thereis a guide describing what the rider's alternatives were.

Second, one rider stated that the instructions given when the CA consulted the guidelines required therider to travel on a route where the path of travel was not accessible.

A third type of problem described was that some CAs do not know CTAs responsibility to arrangeparatransit for alternate transportation when the guidelines call for this to be done. For example, oneindividual who uses a wheelchair stated that the CA said, "You should call that little car to pick you up."Because of the confusion about this and the ensuing disagreement between rider and CA, the rider had towheel to the next station in the line, over a half-mile away.

Fourth, there was a report that when a paratransit vehicle was ordered, it did not arrive at the stationwithin the 60-minute time frame, and the driver told the rider that he was late because he could not locatethe CTA station entrance.

D. IN COMPLIANCE Information was given to paratransit providers on the procedure. This is in Attachment 1.

Independent Monitor Comments and Recommendations:Since the Control Center has information about which elevators are out of service, it would be advisablefor the CSC (or CAC, when CSCs are not on duty) to alert the CA at the destination station that alternatetransportation will need to be provided, if this is not already done.

It does not appear to be part of the standard operating procedure that the CAs are to contact the Control Center when paratransit pickup occurs. If possible, it would be desirable for the CA to call the Control


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Center when the rider is picked up by paratransit. This information would allow the CSCs to compile dataneeded for the Independent Monitors quarterly reports, and could also be used to verify the paratransit

provider's billing statement.

I will raise these data collection requests with both the CTA Law Dept. and Equip for Equality, and request that it be collected, under the terms of the Settlement Agreement, Item 22. (j) Other areas agreed to by

the parties in consultation with the Monitor.

11. Station Telephones. By no later than December 31, 2001 the CTA shall upgrade the *1 (Star-One)system on phones in its rail stations so that it provides customers with prompts or other informationdirecting the customer to:

(a) The CTA elevator status line; and(b) The CTA Control Center.

The CTA shall make reasonable efforts to install TTY phones at all accessible stations and thosephones shall provide customers with *1 capability or its equivalent.

STATUS 6/30/02 IN COMPLIANCE - ONGOING Mr. Ruben Madrigal, General Manager, System Maintenance Support, stated that the *1 system isavailable on all public telephones in rail stations. Essentially, *1 is an auto-dial feature, similar to speed-dial on a personal telephone, and connects the user to the CTA main switchboard. It requires no coins.

Mr. Madrigal provided a list of all stations that have a public TTY, shown in Attachment 2. He said thatwhen new public phones are installed at new or remodeled rail stations, requirements for public TTYs inthe Americans with Disabilities Act Accessibility Guidelines (ADAAG) are implemented.

12. Customer Complaints. A. Within 45 days of the effective date of the settlement, the CTA shall create a centralized database of

all ADA-related complaints received by the Call Center, CTA garages and terminals, and the CTA frontoffice.

B. Managers in the field will be required to send ADA-related complaints received in the field for entryinto the database.

C. The CTA will develop performance standards based upon the levels of ADA-related complaints.These performance standards shall be included in the pay-for-performance standards that are used inthe annual performance evaluations of CTA senior bus and rail managers.

D. The Monitor shall have access to the database with respect to ADA-related complaints.

STATUS 6/30/02 A. IN COMPLIANCE - ONGOING Ms. Tamara McCollum, General Manager, Customer Relations, demonstrated to me how the calls andletters received at the Call Center are logged into the centralized computerized database. A programmer was recently hired and the database is undergoing revision and upgrading in order to improve its ease of use and ability to generate various reports.

B. FOR FUTURE FOLLOW-UP The Settlement Agreement does not specify a date by which the practice of managers in the field sendingADA-related complaints to the Call Center must be institutionalized. As of the date of this report, itappears that this is not yet fully operational. I have received unsolicited mail describing numerousinstances of alleged failure to deploy lifts. The party claims these violations were reported to a specificCTA bus garage, but I did not find records of these complaints in the individual complaint reports receivedfrom Customer Relations.


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C. FOR FUTURE FOLLOW-UP At the end of each year, CTA general managers develop performance agreements with targets for thesubsequent year. These targets are then used in reviewing their performance.

Given the higher level of scrutiny of ADA-related performance, changes in processes related to someADA-related issues, and the improved and centralized reporting system to be developed during this year,CTA believes that it will be best to use 2002 as a baseline year for level of complaints and PCS-recordedviolations for each garage and terminal. The 2002 data will be used to set targets for 2003 (with separatetargets for PCS reports and customer complaints) as part of each general managers annual performanceagreements.

D. IN COMPLIANCE - ONGOING I am provided with these data, which are reported in Table G on page 23.

13. Disciplinary Guidelines. Within 45 days of the effective date of the settlement, the CTA will amendits Corrective Action Guidelines to include the following:

Procedural/Performance Violations Which May Warrant Accelerated Discipline Failure to deploy the lift when requested Passing up a disabled customer Failure to deploy the gap filler Failure to report a broken elevator when person has actual knowledge that the elevator is

broken Failure to call out stops where required Failure to deploy a working bus stop audio-visual display Touching a passenger, a passengers assistive device or assistance animal without the

permission of the passenger except in an emergency Deploying a lift in a curb cut or in another inappropriate location Failing to report a broken lift Failure to report broken automatic stop-calling equipment when person has actual knowledge

that the equipment is broken

Behavioral Violation: Insolence or disrespect to a customer, including those with a disability.

In the event that any of these amendments are challenged by employees and/or their collectivebargaining representatives, the CTA shall make reasonable efforts to defend such amendment(s).The CTA will, however, abide by any binding decision by an arbitrator, court or other decision-maker.

STATUS 6/30/02 IN COMPLIANCE CTAs Corrective Action Guidelines were revised as of 11/14/01, which was within the required time framein the Settlement Agreement.

14. Brochure. A. By no later than December 31, 2001, the CTA will distribute throughout its system a brochure that

informs disabled persons how to utilize the CTA system and includes alternate transportation and *1system information.

B. The CTA will give representatives of the Plaintiffs a reasonable opportunity to review and comment onthe brochure before it is released and distributed.


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C. Future versions of the brochure shall include updated access information, consistent with thisSettlement Agreement.

D. The brochure shall be posted on the CTA web site.E. The CTA shall publish the brochure in non-English languages consistently with how it publishes

similar brochures in non-English languages.

STATUS 6/30/02 A. FOR FUTURE FOLLOW-UP CTA provided a brochure entitled Get a Lift Out of Life When You Use CTAs Accessible Buses andTrains. Mr. Shurz explained that CTA does not have a standard method of distributing its brochures.Rather the distribution method is based on the target market, the expected life of the brochure, and thenature of the method. CTA had a substantial level of response to the brochure from its initial limiteddistribution to a targeted range of individuals and organizations. They are now developing revisions theyintend to share with the plaintiffs during the next quarter. After further input, CTA will revise the brochureand distribute it widely throughout the system, including rail stations and bus garages.

B. IN COMPLIANCE On December 3, 2001, Plaintiffs attorneys provided CTA with a 4-1/2-page letter describing their comments and suggestions.

C. FOR FUTURE FOLLOW-UP The planned revised brochure will contain any updated access information.

D. IN COMPLIANCE - ONGOING There is a link to the brochure on the CTA website at http://www.transitchicago.com/welcome/brochures.html .

E. IN COMPLIANCE - ONGOING At present, there are only two CTA publications in a language other than English. The CTA map and theDouglas reconstruction brochure are published in Spanish. At this time, it is expected that the brochurewill continue to be published only in English, according to information from Mr. Shurz.

15. CTA System Map. Beginning with the first edition of the system map that the CTA releases in 2002,the CTA shall provide information in its system map on how to obtain deployment of the gap filler, the*1 system, and alternate transportation.

STATUS 6/30/02 IN COMPLIANCE - ONGOING The new map was released on July 1, 2002. In the section entitled, Accessible Stations, there isinformation telling riders that they may request deployment of the gap filler by asking the Customer Assistant or train operator for assistance. The brochure also describes the *1 system that can be used tomake a free call to the Control Center from any pay phone on a CTA rail station platform. It further saysthat in the event the elevator a rider needs is not working, there are alternate routings available, anddetails can be obtained from Customer Service at 1-888-YOUR-CTA or from the Customer Assistant atany rail station.

Independent Monitor Comments and Recommendations:In the section headed All Aboard - For Information, telephone numbers are provided, along with TTY numbers. There are various other sections of the map that list telephone numbers, but do not include anequivalent TTY number. I recommend that in future editions of the map, a TTY number be printed everywhere that a voice telephone number is shown. I did not see anywhere on the map instructions for how someone could obtain a map and the text information it contains in an alternate format, and suggest that this also be added in the future.


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16. Signage. The CTA shall make reasonable efforts to consider adding signage at elevators informingcustomers, among other things, what to do in the event that the elevator is not working.

STATUS 6/30/02 FOR FUTURE FOLLOW-UP Mr. Shurz reports that a working group will be created to determine the language and design of thesesigns, and there should be more information by the end of the next quarter.

17. Performance Control Specialists. A. Within 45 days of the effective date of the settlement, the CTA shall deploy two full-time equivalent

performance control specialists in wheelchairs.B. The performance control specialist department shall compile information about ADA-related

performance problems in regular reports circulated to senior CTA bus and rail managers and theMonitor. The Monitor shall have access to raw data collected by performance control specialists.

C. The Monitor shall be able to make reasonable requests that performance control specialists bedeployed to address potential ADA-related problems. Such requests shall be given the same priority,and treated with the same degree of confidentiality, as similar requests made by CTA Managers. In noevent will the CTA be required to devote more than 2080 hours of performance control specialist timeeach year responding to the Monitors requests.

D. Two performance control specialists shall be hired within 45 days of the effective date of thesettlement.

STATUS 6/30/02 A & D - IN COMPLIANCE Mr. Gregory Gatewood, PCS Manager, reports that two additional Performance Control Specialist (PCS)positions were added to the unit as a result of the Settlement Agreement. Hiring dates for the newpersonnel were December 17, 2001 and December 18, 2001, which was within the required time frame.PCS wheelchair surveillance also began at that time and continues, as required.

PCS teams work three overlapping shifts: 5:30 a.m. 1:30 p.m.; 10:30 a.m. 7:00 p.m.; and, 2:00 p.m. 11:00 p.m. They are always on call and are sometimes assigned to special surveillances outside of their shifts.

B. IN COMPLIANCE - ONGOING The reports and raw data are being provided to the Independent Monitor, as required.

C. IN COMPLIANCE - ONGOING In April 2002, I made a request that PCSs collect information on bus operator failure to make stopannouncements. As shown in Table F on page 23, this information was collected and reported on.

In addition, I suggested that they only report on elevators being in or out of service incidentally to other surveillance, rather than as a specific assignment. This is because there are full-time CTA elevator inspectors and CAs who also report on elevator outages. This request was put into effect, so that

wheelchair surveillance can focus on issues that are not otherwise being addressed.

The following table documents the number of PCS observations for this quarter.


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Table C - Summary of PCS Monthly Reports 2 nd Quarter 2002

OBSERVATIONS April 02 May 02 June 02Bus Operators Recorded for ADA Compliance* 132 657 561

Customer Assistants Recorded for ADA Compliance* 31 428 351

Elevator Inspections Recorded 13 2 16

* The increase in the number of bus operator and Customer Assistant observations for May and June maybe partially due to a clearer understanding by the PCS Department that their report should includeobservations of ADA-related violations by all the PCSs, not just those doing wheelchair surveillance.

Independent Monitor Comments and Recommendations:The amount and type of data and documentation that each PCS is responsible for is very high becausePCS records may be used for various criminal proceedings and personnel matters, as well as providing data for CTA management and budgeting purposes, and for the Independent Monitor. Currently, most of the daily reports are completed by hand using a typewriter because, as the managers explain, the unit has very few computers available, and they are often out of service.

Given the volume of reporting and the importance of the data collection, I suggest that consideration begiven to providing the PCSs responsible for ADA monitoring with more modern technology, both in theoffice and in the field. This would reduce the time needed for record keeping and therefore increase timeavailable for surveillance. Also, it would reduce the number of times that data is re-written, which isvaluable because each re-writing of information creates an opportunity for introducing error.

It is noted that the position description for PCSs has been modified and updated, and eliminates the useof the phrase confined to a wheelchair.

18. Bus microphones. The CTA shall make reasonable efforts to maintain its bus microphones in goodworking order.

STATUS 6/30/02 - UNABLE TO DETERMINE CTA provided a Pre-pullout Check, Bus (7008(11-26-00), issued to each bus operator. Among the itemsthat the bulletin states must be checked is the public address system. The bulletin states that operatorsare to report all defects to maintenance personnel or pullout supervisor immediately upon finding them.However, I did not see any description of what would occur if a public address system were found to beinoperable. That is, it is not clear to me if the bus would be pulled out of service if the public addresssystem were out of order, or how urgently the public address system repair would be done.

19. Equipment Checks. The CTA shall make reasonable efforts to check the operation of A. customer assistant buttons and

B. elevators on a regular basis.

STATUS 6/30/02 A. IN COMPLIANCE - ONGOING A General Bulletin for CAs on using the Rail Station Defect Log describes how CAs are to report anystation defect/hazard to the Control Center, along with the controller to whom the report is made and thework order number given by the controller. Upon notification of a defect, the Control Center is to dispatcha CA supervisor to examine the situation, etc.


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The CTA has audits of station equipment that report on regular checks of CA Station Call Buttons, as wellas other equipment.

B. IN COMPLIANCE - ONGOING

As noted in Item 5, elevator inspections by contract elevator mechanics and CTA elevator inspectorsoccur frequently on a regular basis. PCSs also inspect elevators at the stations they use.

20. Class Action. Plaintiffs will refile their action as a class action and the parties will cooperate toprovide notice of the proposed settlement to class members and obtain preliminary and final judicialapproval of the settlement. All costs associated with providing notice to the putative class shall beborne by the CTA.

21. Class. The parties shall request that the Court certify a class consisting of all individuals with mobility,vision, or hearing disabilities who currently use, have used, or have attempted to use the CTA's fixedroute bus and rail system, as well as those individuals with mobility, vision or hearing disabilities whohave been deterred from such use.

STATUS 6/30/02 Both Items NOT APPLICABLE FOR THIS REPORT

22. Independent Monitor. The CTA shall pay up to a maximum of $45,000 per year, plus customary andreasonable administrative expenses (but not including additional personnel), for a Monitor whose jobwill be to compile data and assemble quarterly reports pertaining to the CTAs performance under thisSettlement Agreement. The parties will discuss possible candidates for the Monitor position. The CTAwill give Plaintiffs counsel reasonable advance notice before retaining a Monitor. The CTA shall givesuch notice within 45 days after the effective date of the settlement. If Plaintiffs do not agree with theCTAs selection, the CTA shall propose retention of another Monitor within 21 days after Plaintiffsrejection. After two rejections, the parties will request the Court to appoint a Monitor.

STATUS 6/30/02 IN COMPLIANCE - ONGOING CTA and Plaintiffs attorneys selected the Independent Monitor, Shelley A. Sandow, and she has served inthis capacity since January 11, 2002. This appears to be within the required timetable of the SettlementAgreement.

The Settlement Agreement further directs the Monitor to track the CTAs performance in the followingareas (a) through (j), which are shown in bold type below.

(a) The availability of functional elevators.

STATUS 6/30/02 IN COMPLIANCE - ONGOING Mr. Edward Baker prepares an Elevator / Escalator Monthly Report with data about elevators andescalators that are out of service, as well as reporting the daily average of failed equipment. The data for the second quarter are shown below in Table D.


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Table D Availability of Elevators In-Service 2 nd Quarter 2002

Month # of Passenger Elevators # of Inspections by Contractors Avg. % of Elevators In-Service*

Apr 02 101 438 96.11%

May 02 101 450 96.38%

June 02 101 390 95.65%

* Note: Time out-of-service includes rehabilitation, inspection, and preventive maintenance time, not only time when an elevator is broken or undergoing repair. During this reporting period, some elevators wereundergoing the full rehab required in Item 3. These outages were reflected in the average percent of elevators in-service.

(b) The number of bus lift failures in the field.

STATUS 6/30/02 IN COMPLIANCE - ONGOING Mr. Daniel Shurz provided data shown in Table E.

Table E Bus Lift Failures 2 nd Quarter 2002

Month # Lift Failures Reported Failure Rate

Apr 02 46 1 failure / 121,780 mi.

May 02 27 1 failure / 228,071 mi.

June 02 37 1 failure / 142,824 mi.

TOTAL 110 N/A

(c) The number of operator failures to comply with the ADAs bus stop call out requirementson CTA buses without working audio-visual displays.

(d) The number of failures to timely deploy gap fillers by operators and customer assistants.(e) The number of operator failures to deploy a functional bus lift upon request.(f) The number of unjustified failures to stop for persons in wheelchairs. (Justified failures to

stop includes buses that are out of revenue passenger service (e.g., training buses), busesrunning express with no scheduled stop at the location of the person in a wheelchair, andbuses that are crowded beyond capacity.)

(g) Reported after this section.(h) Reported after this section.(i) The number of operator failures to use external train car speakers to call out train line

identification information when stopped at stations serving multiple train lines going indifferent directions.

STATUS 6/30/02 Items (c), (d), (e), (f), and (i) COMPLIANCE ONGOING There are three sources of CTA documentation for these data. Performance Control Specialists providemonthly reports on their observations, as shown in the next table.


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Table F PCS Summary Report of Actions and Violations Observed 2 nd Quarter 2002

Observation April 02 May 02 June 02 TOTAL

Did deploy lift 132 110 59 301Did not deploy lift 0 2 2 4

Failed to secure disabledwheelchair passengers** 50 N/R** N/R** 50

Failed to offer assistance** N/R** 19 24 43

Deployed gap filler 31 41 36 108

Failed to make stop announcements N/R 137 136 273

** Mr. Richard Winston, Executive Vice President, Transit Operations issued a new bulletin regardingsecurement during the reporting period. The bulletin is shown in Attachment 3. Subsequent to this, PCSsdid not report the violation of Failure to Secure Disabled Wheelchair Passengers, and instead reportedon the violation of Failed to Offer Assistance.

Another source of data is from the Customer Service monthly reports of ADA Complaints, as shown inTable G.

Table G - ADA Complaints - 2 nd Quarter 2002

CLASSIFICATION April 02 May 02 June 02 TOTAL

ADA Compliance 1 2 1 4

ADA Paratransit 0 0 0 0

Elevator/Escalator Malfunction 2 3 2 7

Failing to Announce Stops 0 0 0 0

Failure to Assist Disabled Customer 12 3 18 33

Failure to Deploy Gap Fillers 0 0 4 4

Refusal to Deploy Lift/Ramp 1 1 2 4

Failure to Deploy Lift/Ramp 1 1 0 2


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Lift/Ramp Malfunction 3 1 7 11

Missing Handicap Signage 0 0 0 0

No External Announcements 1 0 0 1


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Non-Working Lift/Ramp 3 0 0 3

Path of Travel Not Accessible 1 0 0 1

TTY Not Working 0 0 0 0

No Automated Stop Announcements 0 0 0 0

TOTAL 25 11 34 70

The third source of data is from unsolicited reports of complaints communicated directly to theIndependent Monitor by email, U.S. mail, or in person. Types of complaints were:

Failure to deploy lift

Failure to provide external announcements at rail transfer stationsContinued inappropriate behavior by bus operators regarding securement and seat belts, evenafter issuance of the revised bulletin described above.

Independent Monitor Comments and Recommendations:I recommend that the categories of complaints used by CSRs be revised to better capture data reflecting service for riders with disabilities. Minimally, this would involve developing additional categories of complaints in the database. For example, in reading the individual Service Request reports for eachcomplaint received by the CSRs, I observed that there are many that could readily be described asInsolence or disrespect to a customer, including those with a disability. Currently, these appear to becategorized in the data as either "Failure to assist a customer with a disability" or simply, "ADACompliance." Feedback that I received on Quarterly Report 1 from people with disabilities was that they saw there were no complaints tabulated on the category of insolence/disrespect even though many of

them said they experienced this type of behavior.

I also recommend that the CSR categories be harmonized with the Disciplinary Guidelines. This would assist me in compiling and reporting the required data, and may also assist CTA managers in morereadily identifying areas for attention or action. Given that a great amount of work and expense is being directed toward improving elevator service, I suggest that CSRs record elevator malfunction separately from escalator malfunction. This is advisablebecause elevators and escalators are not interchangeably usable by people with disabilities. Also, aselevator rehabilitation is completed, the performance of CTA elevators is expected to improve. Separating the categories of complaint reports will allow customers experience with elevator performance to bebetter tracked.

(g) The number of failures to deploy a functioning audio-visual bus display.

STATUS 6/30/02 FOR FUTURE FOLLOW-UP Not applicable at this time because bus audio-visual displays are not yet installed.

(h) The provision of alternate transportation to customers stranded because of non-workingelevators or bus lifts.

STATUS 6/30/02 UNABLE TO DETERMINE


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Data not collected, as described in Item 10.


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(j) Other areas agreed to by the parties in consultation with the Monitor.

STATUS 6/30/02 FOR FUTURE FOLLOW-UP

23. Operational Improvement Fund. Each year the CTA shall set aside $100,000 in operating funds.The CTA shall allocate and spend those funds on equipment, programs, or personnel based upon thefindings made by the Monitor as to the CTAs performance in various areas that are covered by thisSettlement Agreement and recommendations made by Plaintiffs counsel. The CTA shall allocatethese funds to ADA-related operational area(s) that the data show are in need of improvement.

STATUS 6/30/02 FOR FUTURE FOLLOW-UP As of June 30, 2002, no decisions have been made regarding the use of these funds for this year. Mr.Thomas Bamonte, CTA First Deputy General Counsel, advises that if the full amount of $100,000 is notspent or obligated by 12/31/02, the balance will be carried over and added to the $100,000 fund for the2003.

During June and July, various members of the class communicated to me their ideas on possible waysthat the Operational Improvement Fund might be used. I will provide this list to the Plaintiffs Counsel,(Equip for Equality) and to CTA (Mr. Tom Bamonte) for their information.

24. Training Materials. Before implementing any substantial change to its training program on ADA-related issues the CTA shall review such proposed changes with the CTA ADA Advisory Committee.The CTA will provide drafts of training materials to the Monitor on the same basis as it supplies draftsof materials to the CTA ADA Advisory Committee and will consider comments on such materials madeby the Monitor.

STATUS 6/30/02 - FOR FUTURE FOLLOW-UP Ms. Christine Montgomery and Mr. Daniel Shurz report that there were no substantial changes to ADAtraining during the reporting period. Ms. Montgomery and the Training Subcommittee of the ADA AdvisoryCommittee are initiating discussion of potential new training methods.

25. Training Resources. The CTA shall consider redeployment of its ADA-related training resources,including those of its ADA Compliance Office, taking into account factors such as increasing usage of the CTA rail system by disabled customers.

STATUS 6/30/02 - FOR FUTURE FOLLOW-UP Redeployment of ADA training resources may be addressed in developing the 2003 CTA budget.


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ATTACHMENT 1

Carriers Alternate Transportation Guidelines

The following serve as guidelines for Special Service carriers in providing alternatetransportation for CTA mainline customers with disabilities stranded at rail stations withinoperable elevators or buses with inoperable lifts.

1. CTA Control Center will contact Special Services carrier with name and location of strandedcustomer and where customer is to be transported.

2. Carrier is to pick up customer within 60 minutes of notification by Control Center.

3. These are CTA authorized trips, and so the customer need not be certified as eligible for paratransit service in order to receive the ride.

a. Customer is not required to pay a fare and must not be asked. b. Customer does not have to present a ADA Paratransit Identification card in order

to receive a ride and must not be asked.

4. At all times of the day, alternate transportation calls shall go to the Control Center.

5. Carrier delivers trip tickets for the authorized alternate rides to CTA Paratransit Manager,Paratransit Operations within 4 days of the alternate rides.

6. CTA Manager, Paratransit Operations will log trip ticket information into Alternate ServiceLogbook.

7. Separate line item on carrier invoice will reflect reimbursement for alternate rides performed.

cc: D. LampkinsD. Shurz


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ATTACHMENT 2Rail Stations with TTY

April 17, 2002The following rail stations have at least one TTY installed in the station area:

Loyola station Red lineAddison station Red lineJackson station Red lineGranville station Red line35 th station Red line79 th station Red line95 th station Red lineChicago / State station Red line subwayJackson station Red line subwayUIC / Halsted Congress lineKedzie / Homan station Congress lineForest Park station Congress linePolk station Douglas line18 th station Douglas lineCicero station Douglas lineOHare station OHare lineRiver Road station OHare lineCumberland station OHare lineHarlem station OHare lineJefferson Park station OHare lineLogan Square station OHare line (pay phone missing)Grand / Milwaukee station OHare lineClark and Lake station Dearborn subwayJackson station Dearborn subwayMerchandise Mart station Ravenswood lineWestern station Ravenswood line

Kimball station Ravenswood lineDempster station Yellow lineDavis station Evanston lineClark and Lake station Green / Orange / BrownWashington / Wells station Green / Orange / BrownRoosevelt station Green / Orange lineConservatory station Green lineKing Drive station Green lineCottage Grove station Green lineIndiana station Green lineHalsted station Orange lineAshland station Orange line35 th station Orange line

Western station Orange linePulaski station Orange lineKedzie station Orange lineMidway station Orange line

cc: R. Madrigal, M. Watson, C. Montgomery, C. Arndt


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ATTACHMENT 3

Chicago Transit AuthorityTransit Operations

General BulletinTO: All Concerned, Bus and Rail

SUBJECT: Securing of Wheelchairs and Mobility Devices on Buses and Trains

EFFECTIVE: IMMEDIATELY

Transit Operations employees (and security guards) should ask customers with disabilities if anyassistance is needed when boarding or alighting a vehicle. If the customer requests assistance with theuse of securement systems, ramps, or lifts, such assistance must be provided even if it is necessary for the employee to leave his/her seat to do so.

The operator (or other employee) should inform the customer that, for safety reasons, the CTArecommends that the device be secured and any brake applied. If a wheelchair or a mobility devicecannot be secured, the operator should notify the control center and (if possible) give the controller thename and model number of the wheelchair or mobility device.

The customer must be provided a ride even if the wheelchair or mobility device cannot besecured, or if the customer chooses not to secure it.

This bulletin supersedes all previous bulletins on this issue. Should there be any questions regarding thecontents of this bulletin, contact a supervisor, instructor, controller or manager. In the field, addresscustomer safety questions to the Control Center.

Signed by Richard N, WinstonExecutive Vice President,Transit Operations

RJG/rg(G3:G19-02)05-31-02

B 2002 April-June Independent Monitor Quarterly Report

Documents

Transcript of B 2002 April-June Independent Monitor Quarterly Report