Global Summary Report

A discussion on global market trends, unique trends in each region, strengths of leading service providers, and the people in enterprises that should read the AWS – Ecosystem Partners ISG Provider Lens™ reports.

AWS – Ecosystem Partners December 2020

Reprinted courtesy of

Section Name

22

ISG Provider Lens™ delivers leading-edge and actionable research studies, reports

and consulting services focused on technology and service providers’ strengths and

weaknesses and how they are positioned relative to their peers in the market. These

reports provide influential insights accessed by our large pool of advisors who are

actively advising outsourcing deals as well as large numbers of ISG enterprise clients

who are potential outsourcers.

For more information about our studies, please email ISGLens@isg-one.com,

call +1.203.454.3900, or visit ISG Provider Lens™ under ISG Provider Lens™.

ISG Research™ provides subscription research, advisory consulting and executive

event services focused on market trends and disruptive technologies driving change

in business computing. ISG Research™ delivers guidance that helps businesses

accelerate growth and create more value.

For more information about ISG Research™ subscriptions, please email contact@isg-one.com, call +1.203.454.3900 or visit research.isg-one.com.

About this Report

© 2020 Information Services Group, Inc. All Rights Reserved.

Information Services Group Inc. is solely responsible for the content of this report.

Unless otherwise cited, all content, including illustrations, research, conclusions,

assertions and positions contained in this report were developed by, and are the sole

property of Information Services Group Inc.

The research and analysis presented in this report includes research from the ISG Re-

search Lens™ program, ongoing ISG Research programs, interviews with ISG advisors,

briefings with services providers and analysis of publicly available market information

from multiple sources. The data collected for this report represents information that

ISG believes to be current as of December 2020, for providers who actively participated

as well as for providers who did not. ISG recognizes that many mergers and acqui-

sitions have taken place since that time, but those changes are not reflected in this

report.

All revenue references are in U.S. dollars ($US) unless noted.

The lead author for this report is Srinivasan PN. The editor is Jan Erik Aase.

ISG Provider Lens™ Global Summary Report | December 2020

1 Executive Summary

7 Global Leaders

8 Leader Board Across Quadrants and Geographies

9 Rising Stars across geographies for [service line]

11 Role-based Summary

12 Appendix

13 Authors and Editors

© 2020 Information Services Group, Inc. All rights reserved. Reproduction of this publication in any form without prior permission is strictly prohibited. Information contained in this report is based on the best available and reliable resources. Opinions expressed in this report reflect ISG’s judgment at the time of this report and are subject to change without notice. ISG has no liability for omissions, errors or completeness of information in this report. ISG Research™ and ISG Provider Lens™ are trademarks of Information Services Group, Inc.

1 Executive Summary

3 Global Leaders

4 Role-based Summary

6 Further Reading

7 Authors and Editors

Section Name

1111

© 2020 Information Services Group, Inc. All Rights Reserved.

ISG Provider Lens™ Global Summary Report | December 2020

Multivendor Cloud Adoption is Increasing to Avoid Vendor Lock-In

As more enterprises settle on cloud as their primary, automatic preference for business

IT, we see increased adoption of multiple cloud platforms. This is not only to optimize the

portability of different services and applications, but also to help enterprises avoid provider

lock-in. Many enterprises now mandate the use of multiple cloud services providers. This

is an excellent business strategy; however, requires substantial knowledge and insight

regarding providers’ contracting and capabilities.

EXECUTIVE SUMMARY Public Cloud Adoption is Rising Among Enterprise Customers

COVID-19 has spurred the global adoption of public cloud services, as enterprises rush

to enable remote work and additional business and IT operational changes. Increased

emphasis is being placed on flexible, locally responsive and market-focused services

and providers that can deliver rapid deployment and reusability, manageability and

maintainability, scalability, agility, cost reduction, and standardization, all while helping

enterprises enable long-term, strategic cloud use.

Services Providers are Expanding Partner Initiatives and Investment.

The demand for the availability and flexibility of localized and market-focused services is

driving services providers to partner with smaller, regional and local providers as well as

more vertical/industry-positioned providers. It is also pushing larger providers to partner

with a growing range of tools and software developers to optimize market- and application-

specific client needs.

Adoption of Shared Responsibility Model is Gaining Traction

We see more enterprises entering shared responsibility models with AWS to reduce their

operational burden and help facilitate more efficient security and compliance management.

However, enterprises typically need guidance to help determine which services will be

their responsibility and how those services will integrate with their larger IT and business

environment(s).

Executive Summary

© 2020 Information Services Group, Inc. All Rights Reserved.

22

ISG Provider Lens™ Global Summary Report | April 2020

© 2020 Information Services Group, Inc. All Rights Reserved.

ISG Provider Lens™ Global Summary Report | December 2020

22

THE U.S.:Although we certainly expected the U.S. enterprise spending on cloud IT outsourcing and business process outsourcing to grow through 2020, the business realities of COVID-19 have catalyzed greater and faster growth than anyone could have foreseen. Prior to COVID-19, most enterprise investment by the U.S. firms were built around digital business transformation. Since COVID-19 struck in earnest, most firms’ primary cloud investments have been in baseline infrastructure (Infrastructure-as-a-service or IaaS) and related security services. This helped to lay a foundation for expanded future digital transformation. However, it has also forced most enterprises to invest heavily in cloud, much sooner than had been planned. In many cases, this involves spending on different services with different providers. We expect the overall cloud spending to continue, but for most firms the path forward will change based on their unexpected investment emphasis.

AWS and Microsoft Azure continue with the highest spending growth among the U.S.-based enterprise clients. Google, IBM and others are also growing substantially. AWS holds the highest overall market share across all aspects of enterprise IT, while Azure’s growth is primarily based on modernization and migration of Microsoft Office environments.

The increasingly de facto multi-cloud reality for most large U.S. enterprises may soon become an omni-cloud necessity that alters the role and value of cloud services providers, especially managed services providers (MSPs). Portability of applications and data within and between clouds is rapidly becoming the standard strategic approach for more user firms. This suggests a strong and growing need for complex, managed services, especially those emphasizing and optimizing integration of multi-cloud interfaces, systems and data. The MSPs of the near future will look more like a traditional systems integrator (SI).

UNIQUE GEOGRAPHY TRENDS

GERMANY:Privacy is an important aspect for clients in Germany. The General Data Protection Regulation (GDPR) increases the data privacy rules, and the invalid EU-U.S. Privacy Shield makes the cooperation with the U.S. providers difficult. So many clients in Germany prefer cloud-/AWS-providers based in Germany or the EU.

The COVID-19 crisis promotes work from home; this transformation often must be executed as early as possible. As a result, companies adopt cloud solutions, which make such transformations easier. Many of these solutions are based on AWS platforms; therefore,

AWS solutions are becoming increasingly important.

Section Name

3333

© 2020 Information Services Group, Inc. All Rights Reserved.

ISG Provider Lens™ Global Summary Report | December 2020

GLOBAL LEADERS

Aws Ecosystem Partners

The 2020 study on AWS ecosystem partners evaluates more than 200 players across six

quadrants and two regions (U.S. and Germany).

STRENGTH OF LEADERS

� Co-innovation of solutions: Many service providers have heavily invested in digital

innovation centers and laboratories to nurture co-innovation and develop customer-

centric solutions in partnership with AWS.

� Enabling AWS well-architected framework: Service providers leverage AWS’ well-

architected framework that helps understand the architectural best practices for

designing and operating reliable, secure, efficient and cost-effective systems on

the cloud.

� Industry specific solutions/services: Service providers are more focused on

developing services and solutions that are used by enterprise customers from several

industry verticals.

� Strong partnership ecosystem: Service providers bolster the partnership with AWS

across the globe to expand their footprint and local presence. The service providers

also engage in the acquisition of regional/local players to expand their presence and

build a robust partnership.

Global Leaders

Section Name

44

© 2020 Information Services Group, Inc. All Rights Reserved.

ISG Provider Lens™ Global Summary Report | December 2020

ROLE-BASED SUMMARY This report is relevant to the line of business leaders, architects, technology leaders and

IT leaders who that are responsible for designing, implementing, and maintaining cloud

infrastructure in their organization or for changing the existing partnership with the service

providers. Readers should look into the transformation of cloud ecosystem and their service

partners to evaluate how enterprises can best leverage these changes. This report helps

enterprise customers of all sizes and across all industry verticals in the U.S. and Germany.

IT and Technology Leaders

IT and technology leaders finalize and procure AWS services as per enterprise needs. The

report provides a detailed analysis of all service providers to help IT and technology leaders

to differentiate service providers based on the latest technologies used and their unique

capabilities.

44

Role-based Summary

Further Reading

© 2020 Information Services Group, Inc. All Rights Reserved.

ISG Provider Lens™ Global Summary Report | December 2020

FURTHER READINGYou can access the detailed country-specific reports in the links below.

U.S.

SAP Workloads

Data Analytics and Machine Learning

Internet of Things (IoT)

Migration and Container Solutions

Managed Services Providers

Consulting Services Providers

Germany

SAP Workloads

Data Analytics and Machine Learning

Internet of Things (IoT)

Migration and Container Solutions

Managed Services Providers

Consulting Services Providers

Further Reading

© 2020 Information Services Group, Inc. All Rights Reserved.

AUTHORS AND EDITORS

ISG Provider Lens™ Global Summary Report | December 2020

Mr. Aase brings extensive experience in the implementation and research of service integration and management of both IT and business processes. With over 35 years of experience, he is highly skilled at analyzing vendor governance trends and methodologies, identifying inefficiencies in current processes, and advising the industry. Jan Erik has experience on all four sides of the sourcing and vendor governance lifecycle - as a client, an industry analyst, a service provider and an advisor. Now as a research director, principal analyst and global head of ISG Provider Lens™, he is very well positioned to assess and report on the state of the industry and make recommendations for both enterprises and service provider clients.

Jan Erik Aase, EditorDirector, Principal Analyst and Global Head – ISG Provider Lens/ISG Research

Authors and Editors

Srinivasan is a senior analyst at ISG and is responsible for supporting and co-authoring Provider Lens™ studies on AWS Ecosystem and Insurance BPO Industry. His area of expertise lies in the space of engineering services and digital transformation. Srinivasan has over 6 years of experience in the technology research industry and in his prior role, he carried out research delivery for both primary and secondary research capabilities. Srinivasan is responsible for developing content from an enterprise perspective and author the global summary report. Along with this, he supports the lead analysts in the research process and writes articles about recent market trends in the industry.

Srinivasan PN, AuthorSenior Analyst

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm special-izes in digital transformation services, including automation, cloud and data analytics; sourcing adviso-ry; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.

ISG Provider Lens™ Report: AWS – Ecosystem PartnersDecember 2020© 2020 Information Services Group, Inc. All Rights Reserved