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Library Philosophy and Practice (e-journal) Libraries at University of Nebraska-Lincoln
6-19-2017
Awareness and Use of Electronic Resources inUniversity Libraries: A Case Study of University forDevelopment Studies LibraryFRANKLINA ADJOA YEBOWAAH MSUNIVERSITY FOR DEVELOPMENT STUDIES, [email protected]
Florence Dedzoe Dzokotoe Plockey MrsUniversity for Development Studies, Ghana, [email protected]
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YEBOWAAH, FRANKLINA ADJOA MS and Plockey, Florence Dedzoe Dzokotoe Mrs, "Awareness and Use of Electronic Resourcesin University Libraries: A Case Study of University for Development Studies Library" (2017). Library Philosophy and Practice (e-journal). 1562.http://digitalcommons.unl.edu/libphilprac/1562
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Awareness and Use of Electronic Resources in University Libraries: A Case Study of
University for Development Studies Library
Franklina Adjoa Yebowaah,
University for Development Studies, Ghana
and
Florence Dedzoe Dzokotoe Plockey
University for Development Studies, Ghana
Abstract
Academic libraries are hub of knowledge and hence are considered as integral parts of academic
life. Academic libraries have been in existence for over 500 years and are still very useful today
to all educational institutions. The advent of Information and Communication Technology has
led to the use of electronic resources in libraries. However, empirical studies have shown that the
use of these resources by faculty members is very low. The objective of this study therefore, was
to examine the use of electronic resources by lecturers of the University for Development
Studies, Wa campus. Primary data were collected from 80 lecturers through the use of a simple
random sampling procedure. The data were collected with the aid of a questionnaire and
analysed through the use of binary logistics regression model. The results indicate that 88.8% of
the respondents were users of the Library and 65% were aware of the availability of e-resources
in the Library. This suggests that awareness is high but utilization is low. The determinants of e-
resource utilisation in the Library include purpose of Library visit and sources of awareness of
the e-resources in the Library. Besides, it was discovered that inadequate Library infrastructure,
low internet bandwith, and inadequate trained library staff were the major challenges confronting
the use of e-resources of the Library. The study therefore, recommends that efforts to improve
the use of e-resources in the Library should include ways of creating user awareness,
training/workshops for users and staff, and responding to the challenges confronting utilisation.
Keywords: E-Resource, Academic Libraries, Library Research, Library Use, User
Awareness.
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1.0 Introduction
Libraries are collection of sources of information that are available for borrowing and for
reference. They are hub of knowledge mines and hence a central and integral part of academic
life (Rao, 2011). The first Library dates back almost 5000 years and consisted of the collection
of clay tablets later replaced by the printed book (Bothma et al., 2014). This was gradually
transformed into paper and other printed materials that have been kept in the Library. Today,
libraries still play the primary function of academic life by imparting education through learning,
teaching and research (Rao, 2011). The role of libraries in both past and resent times makes them
the backbone of educational institutions. In the public and private sector of developing countries,
academic institutions are now using libraries as the most suitable institutions that can make a
powerful change in society (Vilgi et al., 2017; Shafique et al., 2011).
In modern times, the content of libraries is not restricted to physical formats such as books,
magazines or journals. Libraries are now shifting from traditional printed resources to the use of
Information and Communication Technology (ICT) and other electronic-driven services
(Nnadozie and Nwosu, 2016; Okazie, 2016). However, the use of electronic resources does not
take the place of printed resources but facilitates it through access to large stock of Library
materials (Okazie, 2016). The changes that have occurred in the world of ICT are what have
shifted the content of libraries’ resources from printed information to online information
resources (Israel and Edesire, 2016). They also make electronic sources of information available
to users because e-learning is giving new dimension in learning and hence affecting education in
many ways (Bajpai et al. 2016). Besides, following technological revolution, libraries do not
need to be in a physical space to be able to provide information to its users. The main reason is
that ICT is contributing significantly towards the removal of geographical barriers across the
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globe (Prakash, 2017). Libraries have also formed cooperation among themselves to facilitate
resources sharing.
Moreover, the use of information technology in libraries is not only a choice but inevitable in the
era of information technology (Dar et al. 2017). Libraries are gradually establishing resource
sharing to reduce cost and meet the requirements of user demands (Prakash, 2017). This
establishes a direct link between libraries and information services with joint influence on
knowledge discovery and dissemination in the digital era (Atram, 2017). The use of information
technology has created advance contribution in the information technology field which has
improved the services of libraries significantly. Besides, the application of ICT in libraries is
providing opportunities to users to access and utilize both online resources and other services
effectively (Saikia and Gohain, 2013; Atram, 2017; Prakash, 2017).
Modern day libraries have both print and non-print documents with gadgets and equipment used
to access information (Kumar, 2016). Some of the equipment include: computers, digitization
machines, CD-ROMs, scanners, printers and internet which have contributed immensely to make
the transformation of libraries a success (Dar et al., 2017). The recent dramatic change in
technology has altered how information is accessed, stored and disseminated. This means
libraries are moving in the virtual arena, and making it easier for advances in technology and e-
publishing access to information on a local, regional, national and international basis, by
overcoming the traditional barriers of time and space.
Electronic resources are therefore available widely in many higher academic institutions
worldwide, and can be accessed anywhere and by many people or users at the same time, which
makes it very convenient to use. To satisfy the information needs of the many universities’
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community and to provide timely and accurate information to its users, huge amounts of monies
are spent by Library management to subscribe to these e-resources to satisfy users’ information
needs as well as satisfy the teaching, learning and research needs of the university. The
University for Development Studies (UDS) has also spent substantial amount of money in
subscribing to electronic resources in order to meet the requirements of user demands. It is only
appropriate and economical that these resources are optimally utilised to contribute to the
academic achievements of lecturers and the faculties and also get value for money. In spite of the
value of e-resources and ensuring that it is available for use by Library users, studies have shown
that usage is not up to the expected level. Besides, many resent empirical studies (Kwadzo,
2015; Isaac, 2016; Gangadhar et al, 2017) have been conducted on the use of Library resources
but the case of Library use in the University for Development Studies in Ghana has not received
any attention. It is therefore, the need to conduct a study to analyze the extent of user awareness
of electronic resources and utilisation in the UDS Library using Wa campus as a case study.
2.0 Literature Review
An academic Library manages the intellectual property of educational institutions and should
take up major tasks in raising the level of education in society (Candan 2015). According to
Chinnaraj and Tamilselvan (2016), academic libraries should therefore, take some initiatives to
satisfy their users. Some of the major initiatives should include the use of e-resources and other
available technologies to improve upon Library usage.
Electronic resources are systems in which information is stored electronically and made
accessible through electronic systems and computer networks. These resources include OPAC,
CD-ROMs, Online-Databases, E-journals, E-books, Internet resources (Oak, 2016). The use of
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electronic resources has made users to become more technologically friendly. Besides, Bajpai et
al. (2016) in an attempt to offer explanation to e-resources place much emphasis on e-learning.
They maintain that e-learning is a technique in which a user may use different technologies,
internet, computer technology, and multimedia to replace the conversional educational system.
By analogy, libraries also adopt modern technologies as explained by Bajpai et al. (2016) to
make Library resources available to users in electronic form. This explains why in this modern
era of digital technology, e-books are occupying a prominent role in libraries (Isaac, 2016). In a
similar dimension, Bajpai et al. (2016) explain that e-learning is giving a new dimension to the
educational sector through the use of digital technology. In this 21st century, Open source
software is increasingly being adopted in libraries because of their relative advantage for public
use (Gangadhar et al., 2017). This offers greater opportunity for mass access and utilisation of e-
resources.
Many empirical studies have indicated that the use of electronic resources in the Library is an
effective way of increasing access and convenience in Library utilisation. For example,
Vijayakumar and Gopalakrishnan (2016) exclusively demonstrate the effectiveness in digital
libraries in universities. Their results suggest that users of digital Library systems were satisfied
with the utilisation of the resources. Kumar and Gopalakrishnan (2016) also, maintain that e-
resources are importantly in the design of modern libraries because of their relative convenience
in usage. Both Israel and Edesiri (2016) and Naick and Bachalla (2016) agreed with each other in
their position that, e-resources facilitate access to relevant and current information for learning
and research development. While agreeing with the position of other empirical studies on the
relevance of e-resources utilisation in higher educational institution libraries, Sujatha and Rao
(2016) further indicate that the performance of tasks is very straightforward in libraries. They
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added that the use of e-resources in libraries make exploration of new features by try and error
easy and simple. Besides, Isaac (2016) argued that electronic resources have high propensity of
attracting new users to libraries and satisfying their specific needs. This implies that, if the
contents of Library resources are universal in coverage through e-resources technology adoption,
user satisfaction will invariably be high (Okezie and Onyekweodiri, 2016). In the submission of
Kumar and Gopalakrishnan (2016), the challenges of higher educational institutions can be met
through initiatives in e-learning, by placing much emphasis on the critical role of e-resource
utilisation in modern academic libraries.
Various empirical studies such as El-Berry (2015), Akpojotor (2016), Azubuike (2016), Chirra
and Madhusudhan (2009), and Atakan et al. (2008) reported findings on user awareness of e-
resources availability in libraries. Such studies have found that clients were aware of and used
the e-databases available to them. For example, Chirra and Madhusudhan (2009) in a survey on
the use of electronic journals by doctoral research scholars of Goa University, India, revealed
that all (100%) of respondents were aware of the e-journals of the Consortium and accessed
them. This suggests that awareness of the availability of e-resources in a Library promotes their
use.
Thanuskodi and Ravi, (2011) in their study on “Uses of Digital Resources by Faculty and
Research Scholars of Manonmaniam Sundaranar University”, found out that about 67.14% of the
faculty members were familiar with the use of digital resources. The study also reported that
majority of the faculty members used digital resources for research purpose. Moreover, faculty
members were observed to have developed keen interest in learning the required skills for the
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usage of digital resources through self-study. The results of Antony and Vijayakumar (2016) are
in agreement with the findings reported by Thanuskodi and Ravi, S. (2011).
In southern Nigeria, post graduate students of Library and information science are quite aware
and highly use electronic information resources (Akpojotor, 2016). This study by Akpojotor
(2016) also reported that the students are skilled in the use of electronic information resources
thus suggesting high level of familiarity with e-resource use in the Library. Similarly, in South
Western Nigeria, Azubuike’s (2016) empirical research indicates high rate of awareness of
information literacy skills and awareness of electronic information resources among. Similarly in
Egypt, academic staffs were found to be aware of and use the academic social network sites. This
was supported by Colaklar and Aras (2015) that social media tools are very effective means of
creating user awareness of Library resources. Awareness and utilisation of e-resources was also
found to be high among male students in Nairobi, Kenya (Gor et al., 2016). Previous studies
such as Korobili et al. (2005) reported use of printed resource such as books and journals more
than e-resources.
Different variables often contribute to utilisation of e-resources in the Library. In his study, Bhat
(2009) found out that the use of both traditional and modern methods of awareness creation
influence utilisation of library resources. He cited specific examples traditional methods such as
lunching an event, personal visits and training as mediums of awareness creation. Besides,
modern means of awareness creation among potential users of Library resources were citied such
as printed brochures, posters, newsletters, and emails. The study therefore, promotional activities
have significant influence on Library resource utilisation. Studies have reported on the
familiarity with computer literacy skills as a necessary condition for e-resource use. Saikia and
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Gohain (2013), for example, have shown that user guidance is necessary to help Library users to
meet their information needs and make users aware of the available Library resources and
services. The results of a study by Ramayah and Aafaqi (2004) suggest that self-efficacy has a
significant direct impact on perceived usefulness and perceived ease of use when predicting e-
library usage. This means that personal attributes of the user play important role in the
determination of library usage. Other studies, such as Oak (2016) reported that utilisation of e-
resources in the Library is influenced by the availability of alternative sources of accessing
similar resources. According to Prabhakar et al. (2017) the frequent use of facebook, Twiter,
YouTube among others provides alternatives to the use of libraries. This suggests that people
may be using e-resources for academic purposes but not directly from libraries.
In the foregoing discussion, studies (e.g El-Berry, 2015; Amusa and Atinmo, 2016; Saikia and
Gohain, 2013; Tripathi et al., 2016) have indicated that many users that are aware of e-resources
in the Library were found to be users. This direct link suggests that awareness facilitates
utilisation. Despite the numerous evidences on the high utilisation of e-resources resulting from
user awareness of such resources in the Library, some other studies reported contradictory
findings. Adeniran (2013) in her study in Nigeria found out that most of users of the Library are
aware of the electronic information resources available in the University Library but the usage
rate is low. This brings to the fore the controversy on the direct link between awareness and
utilisation and this makes it imperative to conduct a separate study in the University for
Development Studies on awareness and utilisation of e-resources to establish or otherwise the
link between awareness and utilisation.
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A study by Saikia and Gohain (2013) maintain that user guidance is necessary to help users meet
their information needs and the creation of awareness of resources in the Library. This implies
that the availability of Library staff to guide users, as well as organization of workshop as well as
dissemination of useful information about e-resources in the Library influences utilisation.
Colaklar and Aras (2015) reported that the use of social media by Liberians to create user
awareness of the availability of resources in the Library and how to use them significantly
influence utilisation of e-resources in the Library. Other determinants of utilisation of e-
resources in the Library have been associated with the challenges confronting users in the
Library. Amusa and Atinmo (2016), Nnadozie and Nwosu (2016) all ague that limited Library
infrastructure such as ICT equipment significantly reduce utilisation of e-resources. This
submission may be the reason for higher levels of awareness with low utilisation as reported by
other studies.
In the University for Development Studies, various attempts such as notices, workshops, internal
memo, personal interactions with librarian among others, have been made to increase user
awareness and utilisation of the e-resources. However, the influence of these mediums on
utilisation has not been employed by any empirical study. This makes it imperative to identify
the factors influencing utilisation of e-resources in the University for Development Studies.
Evidence on the challenges confronting e-resource use in libraries is reported by many empirical
studies. For example, Adeniran (2013) discovered that a large portion of users made use of the e-
resources mostly for research, assignments current awareness and other important information.
However, utilisation was found to be low and further investigations point out that some factors
including: large mass of irrelevant information, download delay, lack of search skills and high
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cost of access were found to be the challenges militating against Library usage. In their study in
the University of Agriculture Library in Abeokuta, Nigeria, for Oduwole and Akpati (2003), and
on post graduate students in South West Nigeria for Azubuike (2016), their findings consistently
agreed that lack of ICT and power outage are constraints to use of electronic resources. In the
same vein, Watts and Ibegbulam (2006) surveyed some of the barriers to the use of electronic
information resources available at the Medical Library of College of Medicine, University of
Nigeria, Nsukka. Their findings exposed that lack of an adequate ICT infrastructure and
affordable online access, absence of in-depth ICT skills and information searching skills among
Library staff, and cost of using the cybercafé are barriers to the use of electronic resources.
Similar challenges were reported by Lamptey and Corletey (2011) in Ghana and Manda (2005)
in Tanzania. These evidences suggest that limited Library resources such as equipment militate
against effective use of e-resources.
In Ghana, Kwadzo (2015) in her study on “Awareness and Usage of E-databases by Geography
and Resource Development Information Studies Graduate Students in the University of Ghana”,
that concluded the students were aware of the availability of subscribed databases. However,
awareness level was generally greater than usage. This suggest that awareness may be only a
necessary condition but not sufficient for use of Library resources. Similar studies in Ghana are
however, limited, thus bringing to the fore the need to study the extent of lecturers awareness of
e-resources and their utilisation in the University for Development Studies this be Library, Wa
Campus.
The numerous resent studies that have been carried out on electronic resources are in the areas of
awareness (e.g El-Berry, 2015; Akpojotor, 2016; Azubuike, 2016) and usage (e.g El-Berry,
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2015; Amusa and Atinmo, 2016; Saikia and Gohain, 2013; Tripathi et al., 2016). It is found in
the literature that there are sometimes a breach between awareness and usage of electronic
resources. Either users are aware of the e-resources and use them, users are aware and do not use
them or users are unaware of them and therefore do not use them. However, the fact that the
empirical evidence has not been drawn from the University for Development Studies justified the
conduct of this study.
3.0 Objectives of the Study
The main objective of the study was an attempt to seek the views of lecturers of the University
for Development Studies, Wa Campus of their awareness and use of electronic resources
available in the campus Library. The study was designed and conducted to achieve the following
specific objectives:
1. To determine out the frequency at which lecturers visit the Library;
2. To determine the purpose of the lecturers visit to the Library;
3. To determine the lecturers’ awareness level and sources of awareness of e-resources in
the Library;
4. To identify the factors influencing lecturers’ use of e-resources in the Library; and
5. To identify the challenges associated with the lecturers’ use of e-resources in the Library.
4.0 The study Area
The study was conducted at the Wa Campus of the University for Development Studies in the
Upper West Region of Ghana. University for Development Studies was established by the
Provisional Defense Council (PNDC) Law 279 of 1992.The University was mandated to serve
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the needs of the four northern regions namely: Brong Ahafo, Northern, Upper East and Upper
West Regions. In September 1993, the first batch of 39 students was admitted to the Faculty of
Agriculture. The University now has four campuses in the three Northern regions of Ghana
namely: Tamale, Nyankpala, Navrongo and Wa respectively. For the purpose of this work, the
concentration will be on Wa Campus Library.
The Wa Campus of the University for Development Studies was established on 14th September
2002 with a single faculty called the Faculty for Integrated Development Studies with very few
students and lecturers. This however grew to have their additional faculties: Faculty of Planning
and Land Management (FPLM), School of Business and Law (SBL) and part of Faculty of
Education. The Wa Campus has two libraries, one at old campus located at Wa Sombo and the
other at the new campus located at Bamahu.
The Campus Library serves 12000 students and 160 lecturers and hence plays a very important
role in the delivery of information to the University community. It provides a wide range of
reading materials including the subscription of electronic resources through the Consortium of
Academic and Research Libraries in Ghana (CARLIGH). The subscribed e-resources are
available for use by both lecturers and students. There is an electronic support staff that is well
trained and always available and ready to help users who have difficulties in accessing the
information as well as those who have very little knowledge about computers.
5.0 Methodology
The purpose of the study was to seek the views of lecturers on their awareness and use of
electronic resources and their effective use of them at the Wa Campus Library of the University
for Development Studies in the upper west region. The study adopted a quantitative approach
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through the use of a survey design. The population of lecturers at the three faculties is 160 which
has a break down as follows: FIDS 79 Lecturers, FPLM 46 Lecturers, and SBL 34 Lecturers
(UDS Basic Statistics, 2016). Making use of the 95% confidence level and a 5% confidence
interval, the total sample size of 80 was considered representative of the population. Through the
use of the simple random sampling method a total of 80 copies of a questionnaire were self-
administered to lecturers on the two campuses of the old campus Sombo and the new campus
Bamahu. The questionnaire was divided into sections consisting of different variables. The main
sections contained lecturers/respondents background information, frequency of Library visits and
the kind of information sought for, awareness and of electronic resources, and the challenges
associated with the use of the Library resources.
All the 80 copies of the questionnaire were completed and returned representing a response rate
of 100%. The data were coded and entered into the SPSS spread sheet for further transformation.
Data on the use of Library, frequency on Library visit, purpose of Library visit, awareness of e-
resources in the Library, use of e-resources and frequency of use were analysed using descriptive
statistics. Besides, the factors influencing respondents’ use of electronic resources in the Library
were identified and analysed using a regression framework.
A binary regression model was used to identify the factors influencing the probability of
lecturers’ decision to use the available e-resources in the Library. Gujarati (2004) indicates that
the logistic regression is often used to model binary choice responses. In this study, the
dependent variable of interest is use of e-resource in the Library which assumes a value of 1 if an
ith respondent has ever used the e-resource and 0 if otherwise. The cumulative logistic
distribution function is specified as:
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𝑃𝑖 =1
1+𝑒−𝑍𝑖=
𝑒𝑧𝑖
1+𝑒𝑧𝑖 (1)
Where: 𝑃𝑖 = the probability of an individual lecturer to use or not to use e-resource in the
Library.
𝑍𝑖 = 𝛽0 + 𝛽𝑖𝑋𝑖 (2)
Where: 𝑋𝑖 = Vector of explanatory variables
𝛽0 = Vector of constant term
𝛽𝑖 = Vector of logistic regression coefficient
As Z ranges from −∞ to ∞, 𝑃𝑖 ranges from 0 to 1. The probability of non-use is 1 − 𝑃𝑖.
The relative effect of each explanatory variable on the likelihood that a lecturer will use e-
resource of the Library is given by the marginal effect as:
𝜕(𝑃𝑖)
𝜕(𝑋𝑖)= 𝛽𝑖[�̅�(1 − �̅�)] (3)
Where �̅� is the mean of the dependent variable. The empirical estimation of the model for use
and non-use of e-resource in the Library is specified as:
𝑙𝑛 (𝑃𝑖
1 − 𝑃𝑖) = 𝛽0 + 𝛽1𝐸𝑋𝑃 + 𝛽2𝐼𝑁𝐹𝑂_𝐵𝐾𝑆 + 𝛽3 𝐼𝑁𝐹𝑂_𝐽𝑅𝑁𝐴𝐿 + 𝛽4𝐴𝑊_𝐹𝑅𝑁𝐷
+ 𝛽5𝐴𝑊_𝑈𝐷𝑆_𝑀𝐴𝐼𝐿 + 𝛽6𝐴𝑊_𝑀𝐸𝑀𝑂 + 𝛽7𝐴𝑊_𝑊𝑅𝐾𝑆𝐻𝑃 + 𝛽8𝐴𝑊_𝑊𝐸𝐵𝑆𝐼𝑇𝐸
+ 𝛽9𝐴𝑊_𝑃𝐸𝑅𝑆𝑂𝑁𝐴𝐿 + 𝛽10𝐴𝑊_𝐿𝐴𝐵𝑅𝐴𝑅𝑌
Table 1: Variable labeling, measurement and expected signs
Variable Name Label Measurement Expected
Sign
EXP Experience Years of teaching +
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INFO_BKS Aware through searching for books 1 = yes; 0 = otherwise +
INFO_JRNAL Aware through searching for journals 1 = yes; 0 = otherwise +
AW_FRND Aware through friends 1 = yes; 0 = otherwise +
AW_UDS_MAIL Aware through UDS mailing 1 = yes; 0 = otherwise +
AW_MEMO Aware through internal memo 1 = yes; 0 = otherwise +
AW_WRKSHP Aware through workshops 1 = yes; 0 = otherwise +
AW_WEBSITE Aware through UDS website 1 = yes; 0 = otherwise +
AW_PERSONAL Aware through librarian 1 = yes; 0 = otherwise +
AW_LABRARY Aware through Library visit 1 = yes; 0 = otherwise +
Source: Authors Construction (2017)
The variables in the empirical model relate to experience respondents experience in teaching and
use of Library resources. Others also include variables relating to awareness creation about e-
resources in the Library. The objective was to examine the influence of these variables on the use
of e-resources in the UDS Library. The statistical software used in the estimation of the
regression model was STATA version 12.
6.0 Results and Discussion
The results of the study were obtained through analysis of data gathered from 80 respondents
who are all lecturers in the University for Development Studies, Wa campus. The results are
presented in themes according to the research objectives.
6.1 Use and Frequency of Use of the Library
The results of the study revealed that out of the 80 respondents selected for investigation, 71 of
them representing 88.8% were users of the UDS Library while 9 respondents who constitute
11.2% of the sample were not users of the Library. The distribution is shown in Table 2. Further
analysis from the table shows the frequency of Library usage among the respondents. The
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evidence thus points out that 51 respondents denoting 63.2% used the Library once a while.
Thirteen (13) respondents representing 16.2% also use the Library weekly. It was also
discovered that respondents who use the Library daily or monthly in both cases were 3
representing 3.8% respectively. Also, 9 respondents never use the Library while only one (1)
respondent use it twice a week, representing 11.3% and 1.3% respectively.
Table 2: Use and frequency of Library use
Users of UDS Library Frequency Percent
Never used the Library 9 11.2
Ever used the Library 71 88.8
Total 80 100
Frequency of Library use Frequency Percent
Never used the Library 9 11.2
Daily 3 3.8
Twice a week 1 1.3
Weekly 13 16.2
Monthly 3 3.8
Once a while 51 63.7
Total 80 100
Source: Field Survey (2017)
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The results show that majority (88.8%) of the respondents are users of the Library. However, the
frequency of Library visit suggests that most of the respondents do not use the Library regularly.
In fact only 21.3% of them reported using the Library daily, weekly or twice a week.
6.2 Purpose of Library visit
The results of the survey revealed that respondents visit the Library for different purposes;
including: searching for books, searching for journals, and searching for newspapers for use. As
shown in Table 3, about 61 respondents representing 76.3% indicated that they visit the Library
to search for books for use while 17 respondents denoting 21.3% visit the Library in search for
journals for use. Another purpose such as searching for newspapers for use was indicated by 9
respondents representing 11.3%.
Table 3: Purpose of Library visit
Purpose of visit to Library Yes No Total
Search for books in Library for use 61(76.3) 19(23.8) 80(100)
Search for journals from Library for use 17(21.3) 63(78.8) 80(100)
Search for newspapers from Library for use 9(11.3) 71(88.8) 80(100)
Source: Field Survey (2017) *multiple responses were provided
The results on the purpose of Library visit suggest that most (76.3%) of the respondents go to the
Library to search for books. The next common purpose for Library visit is searching journals.
Besides, only few lecturers do go to the Library in search for newspapers.
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6.3 Aware of electronic resources in the Library
The results of the study revealed that majority of the respondents (52) representing 65% of the
sample were aware of electronic resources in the Library. However, 28 respondents who
constitute 35% indicated that they were not aware of electronic resources in the Library. The
awareness level of electronic resources in UDS Library is lower compared with the 100%
awareness as observed by Chirra and Madhusudhan (2009) in the Goa University, India.
However, this is comparable to the 67.14% awareness as reported by Thanuskodi and Ravi,
(2011) in their study of Manonmaniam Sundaranar University.
Sources of awareness of electronic resources in the Library
Further analysis of the survey data revealed the sources of awareness of e-resources in the
Library. The service of the UDS Library has a mailing system. The mailing system provides
username and password for each lecturer to enable them access the electronic resources. Besides,
information on electronic resources is kept in the system and can be accessed by individuals that
login the system. From Table 4, 28 respondents representing 35% indicated that their awareness
of the availability of e-resources in the Library was through the UDS mailing system. It was also
discovered that 19 representing 23.8% said they had their information through internal memo
from the Librarian. Through personal interaction with Librarians, 18 respondents representing
22.5% were able to get information about electronic resources of the Library. Besides, 15
respondents denoting 18.8% said it was through friends they became aware of electronic
resources in the Library and 12 respondents constituting 15% of the study were aware through
the Library. The category of people who became aware through the Library means that they
discovered the resources themselves without any personal communication with the Librarian.
Also, 11 respondents representing 13.8% point out that, is through e-resources sensitization
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workshop they were informed about electronic resource of the UDS Library. Findings from the
study also revealed that 9 respondents representing 11.3% were aware of electronic resources of
the UDS Library through the university website while only 4 respondents amounting to 5% were
also aware through Faculty Board meeting. Meanwhile, the remaining 2 respondents who form
2.5% of the sample population indicated that they were aware of electronic resources of the
Library through issuance of posters and brochures.
Table 4: Sources of awareness of electronic resources of the UDS Library
Source of awareness Yes No Total
Friend 15(18.8) 65(81.3) 80(100)
UDS mailing system 28(35) 52(65) 80(100)
Internal memo 19(23.8) 61(76.3) 80(100)
E-resources sensitization workshop 11(13.8) 69(86.3) 80(100)
Issuance of Posters and brochures 2(2.5) 78(97.5) 80(100)
UDS website 9(11.3) 71(88.8) 80(100)
Faculty board meetings 4(5) 76(95) 80(100)
Personal interaction with Librarian 18(22.5) 62(77.5) 80(100)
Use of Library 12(15) 68(85) 80(100)
Source: Field Survey (2017) *multiple responses were provided
The findings in Table 4 imply that respondents became aware of the availability of electronic
resources of the Library through different mediums. The common once include communication
with friends, use of internal memo, and personal interaction with the librarian. The results also
20
imply that the use of a combination of mediums of communication may increase awareness
among users.
Use of electronic resources of the Library
Investigations into the usage of electronic resources of the Library shows that, 54 respondents
representing 67.5% did not use electronic resources of the Library whiles 26 respondents
representing 32.5% indicated that they have been using electronic resources in the Library. The
distribution is shown in Table 5.
Table 5: Use and frequency of electronic resources use in the Library
Response Frequency Percent
Never used 54 67.5
Ever used 26 32.5
Total 80 100
Frequency Frequency Percent
Weekly 2 7.7
Twice a week 4 15.4
Monthly 11 42.3
Once a while 9 34.6
Total 26 100
Source: Field Survey (2017)
21
Further analysis from Table 5, revealed the frequency of e-resource utilisation in the Library. It
was found out that only 2 respondents representing 7.7% use e-resources of the Library every
week while 4 respondents representing 15.4% of the sample use it twice every week. It was also
discovered that 11 respondents representing 42.3% use the e-resources of the once in every
month while 9 respondents representing 34.6% use the facilities once a while. The categories of
users that use it once a while are not regular users of the e-resources in the Library facility.
The foregoing discussion implies that many of the lecturers are aware of the e-resources facilities
in the Library. However, some (67.5%) of them are still not users of the e-resource facilities.
This suggests that some factors may be influencing use of the e-resources in the UDS Library.
6.4 Factors influencing use of electronic resources in the Library
Logistic regression was run to identify determinants of the use of e-resources of the UDS
Library. The decision to use or not to use was regressed on EXP (Experience), INFO_BKS
(Aware through searching for books), INFO_JRNAL (Aware through searching for journals),
AW_FRND (Aware through friends), AW_UDS_MAIL (Aware through UDS mailing),
AW_MEMO (Aware through internal memo), AW_WRKSHP (Aware through workshops),
AW_WEBSITE (Aware through UDS website), AW_PERSONAL (Aware through personal
interaction with Librarian) and AW_LABRARY (Aware through Library visit).
The regression results presented in Table 6 shows a Likelihood Ratio Statistic of chi2 (10) =
31.24 which is significant at less than 1%. This indicates that the decision to use the e-resources
or not is jointly explained by the explanatory variables. Five (5) out of the 10 covariates were
observed to have a significant influence on the probability of use of the resource. They include
22
INFO_BKS, INFO_JRNAL, AW_UDS_MAIL, AW_PERSONAL and AW_LABRARY. All the
significant variables are in conformity with the a priori expectation.
Table 6: Logistics regression estimates of factors influencing e-resource use of the Library
Variable Coefficient Std.
Error
p</z/ [95% conf.
Interval]
Marginal
effect
EXP 0.041 (0.109) 0.38 0.705 -0.173 0.256 0.006
INFO_BKS** 3.083 (1.317) 2.34 0.019 0.502 5.663 0.266
INFO_JRNAL*** 2.993 (1.130) 2.65 0.008 0.779 5.208 0.608
AW_FRND -1.904 (1.689) -1.13 0.260 -5.215 1.407 -0.168
AW_UDS_MAIL** 1.816 (0.765) 2.37 0.018 0.316 3.317 0.318
AW_MEMO 1.304 (0.877) 1.49 0.137 -0.414 3.023 0.224
AW_WRKSHP - 0.035 (1.557) -0.02 0.982 -3.087 3.016 -0.005
AW_WEBSITE -3.597 (2.316) -1.55 0.120 -8.136 0.943 -0.206
AW_PERSONAL** 3.765 (1.735) 2.17 0.030 0.365 7.165 0.723
AW_LABRARY** 2.173 (1.045) 2.08 0.038 0.126 4.221 0.446
_cons -5.771 (1.757) -3.23 0.001 -9.274 -2.268
Number of observation = 80; LR Chi-Square (10) = 31.24, prob> Chi-Square = 0.0005, pseudo
𝑅2 = 0.3392, log likelihood = -30.430798
***, ** represent significance at 0.01, and 0.05 level respectively. Figures in parentheses are z values
From the regression model in Table 6, the coefficient of INFO_BKS was found to be positive
and significant at 5%. This means that lecturers who often visit the Library in search of book are
more likely to use e-resources of the Library. The marginal effect of this variable was estimated
23
at 0.226. This means that a lecturer who visits the Library to search for books has 26.6%
likelihood of using the e-resources than those who visit it for other purposes. The possible
explanation could be that some specific books may be needed that are not available in printed
form in the Library. Such users may try other means such accessing the e-resources.
The results also indicate that, the coefficient of INFO_JRNAL is positive and significant at 1%.
Its marginal effect was also estimated at 0.608. This means that lecturers who visit the Library to
search for journal were found to be users of the e-resources. The marginal effect of 0.608 implies
that a lecturer who often visits the Library for the purpose of searching for journals has 60.8%
probability of using the e-resources of the Library as compared to those who go there for other
purposes.
Besides, the coefficient of AW_UDS_MAIL was observed to be positive and significant at 5%
with a marginal effect of 0.318. The explanation is that awareness of the availability of the e-
resources in the Library through the UDS mailing system has a significant positive influence on
utilisation of the resources. Lecturers who became aware of the resources through the mailing
system have more likelihood of using the e-resources. The likelihood of using the resources by
these categories of users is 31.8% more than those who are not aware through the mailing
system. The use of the mailing system may contain extra information on the procedures of use of
the resources. The possible explanation to this observation could be that recipients of such mails
will therefore, want to try to use the system using instructions in the mails and hence end up
becoming users of the facilities.
Furthermore, the coefficient of AW_PERSONAL was found to have a significant positive
influence on the probability of using the e-resources of the Library at 5% significance level. The
24
implication of this finding is that lecturers who became aware of the availability of the e-
resources in the Library through personal interaction with the Librarian have higher probability
of using the facilities. The likelihood of use is 72.3% higher than those who do not have personal
interaction with the Librarian on the use of the e-resources. This finding was expected since the
Librarian will be able to offer detailed explanation as well as address the challenges associated
with the use of the facility. Other lecturers who do not meet the Librarian to interact on the use of
the facility may become discouraged upon encountering challenges or develop a negative
perception on the effectiveness of the system and hence become a non-user. This finding agrees
with the results of Saikia and Gohain (2013) that user guidance in the Library facilitates
utilisation of Library resources.
Finally, some of the lecturers rely on frequent visit to the Library to search information and
check on new developments of the Library. Such people may become aware of the availability of
e-resources through their personal search. It was revealed not such lecturers who search for the e-
resources in the Library themselves were found to be users of the facilities. The coefficient of
AW_LABRARY was found to be positive and significant at 5%. Its marginal effect was also
estimated at 0.446. This means that being able to visit the Library and search for e-resources is
associated with 44.6% likelihood of using the facility than those not searching for them.
Generally, different factors may be influencing use of e-resources in the Library. However, the
results from the regression model imply that the purpose of Library visit and sources of
information on the availability of e-resources in the UDS Library are the major factors
influencing utilisation of the e-resources facilities in the Library.
25
Besides, as users may encounter challenges during utilisation, non-users may be limited by the
challenges to be successful in their attempt to use the facilities. Several challenges may therefore,
face both users and potential users of the e-resources of the Library.
6.5 Challenges associated with the use of electronic resources in the Library
Some factors were identified as challenges associated with the use of e-resources in the Library.
From the results, 42 respondents representing 52.5% of the sample population indicated that they
always have problems with the password. Low internet speed as a challenge has been
encountered by 31 respondents representing 38.8% of the study. Other challenges such as
inadequate staff in the Library and lack of assistance from the librarians were mentioned by 10
respondents each representing 12.5% as shown in the Table 7. About 9 respondents denoting
11.3% said inadequate computers in the Library is a barrier to their effective usage of the
Library. Five (5) representing 6.3% indicated that there is no or low bandwidth while the
remaining 2 respondents amounting to 2.5% maintain that the attitude of staff in the Library is a
challenge, as shown in the Table 7.
Table 7: Challenges associated with the use of UDS Library
Nature Frequency Percent
Low internet speed 31 38.8
No/low bandwidth 5 6.3
Inadequate computers in the Library 9 11.3
Inadequate staff in the Library 10 12.5
Library staff attitude 2 2.5
Password problem 42 52.5
Lack assistance from the librarians 10 12.5
Source: Field Survey (2017) *multiple responses were provided
26
The challenges that confront the lecturers in the use of the Library are mixed. They cut across
different areas including those that are associated with Library infrastructure, personnel, and
technology. The effect of these challenges is manifested in low or non-utilisation of e-resources
in the Library.
7.0 Conclusion and Recommendations
Academic libraries are important to institutions as they acquire, process, preserve and
disseminating knowledge to facilitate teaching, learning research in higher. As a result, all higher
educational institutions have established libraries with many now adopting the use of
Information Technology to enhance access to large stock of information materials. The
University for Development Studies has also established libraries in the different Campuses with
e-resources as a major component of its information resources.
Many lecturers of Wa Campus of UDS are aware of the availability of the e-resources facilities
in the Library but utilisation is low. Different mediums such as emails and faculty board
meetings were used to create user awareness of the availability of the Library resources. Among
users of the Library, frequency of Library visit was also not effective despite the various
mediums used in the awareness creation.
The findings of the study also imply that factors relating to purpose of Library visit and sources
of awareness of e-resources of the Library significantly influence the likelihood of e-resource
utilisation among lecturers. Besides, challenges associated with information technology
infrastructure and human resources limit the extent and intensity of Library resources utilisation.
The study therefore, recommends that efforts to increase use of e-resources in the Library should
concentrate on the selection of appropriate medium of information dissemination about the
27
resource facility of the Library. In the process, specific attention should be paid to the use of
UDS mailing system and personal interaction among librarians and lecturers. Lecturers are also
advised to increase the frequency of visit to the Library to be able to discover more potentials of
the Library to facilitate the use of the resources.
8.0 Acknowledgement
The authors acknowledged management of the University for Development Studies Library for
providing relevant information on the facilities of the University Libraries.
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