AVOXI Core, Cloud PBX - Getting Started.
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GETTING STARTED AVOXI CORE PRO A publication of AVOXI.com
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Transcript of AVOXI Core, Cloud PBX - Getting Started.
GETTING STARTED
AVOXI CORE PRO
A publication of AVOXI.com
Welcome to AVOXI………………….….…...........3 Getting Started: Self-Care User Portal………....5
How to Make a Payment…............................9
Getting Familiar With Your First Bill………........11 Frequently Asked Questions……….….….........13
Connect With Us.…….….…...........................15
TABLE OF CONTENTS:
Page 3
Welcome to AVOXI
Make the most of your AVOXI Core Pro experience. Read our welcome package to learn how to easily access and unlock advanced features such as call
forwarding and call recording as well as how to read your bill.
GETTING STARTED WITH AVOXI CORE PRO:
SELF-CARE USER PORTAL
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On the login page, enter the credentials that we will provide to access your AVOXI Core Pro Self-Care User Portal! You may also visit http://www.avoxi.com/avoxi-customer-login/ and select the AVOXI Core Pro login as shown above!
Customer Admin Login
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GETTING STARTED WITH AVOXI CORE PRO:
SELF-CARE USER PORTAL
The home screen, or Dashboard tab, provides a brief overview of your account. This includes moveable widgets containing contact information, account balance, and a log of recent calls.
Dashboard
The My Profile tab allows you to view and update your general information. For example, you could edit your billing address or reset your password.
My Profile
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IP Centrex is the heart of the Self-Care User Portal! In this tab, you can manage settings for all of your phone numbers and extensions, including forward settings, routing, and messaging preferences.
IP Centrex
Within the Billing Information tab, you can access important account activity details. You can pull reports on call detailed records, download past invoices, and even make a payment!
Billing Information
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HOW TO
MAKE PAYMENT INSIDE USER PORTAL
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Billing Information1. Login to the self-care user portal. Click on the
Billing Information tab at the top.
Billing Information
2. Select Make-A-Payment from the list of tabs on the left.
Make-A-Payment
Page 9
Make Payment 3. Enter all relevant information in the blank fields including
amount you wish to pay, credit card details, and billingaddress. When finished, click Pay Now.
Billing Information
4. If you have any further questions regarding payments, please contact [email protected].
GETTING FAMILIAR
WITH YOUR FIRST BILL.
Page 10
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GETTING FAMILIAR
WITH YOUR FIRST BILL.
FAQFREQUENTLY ASKED QUESTIONS
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?
Page 13
FAQFrequently asked questions allow you to quickly trouble shoot and diagnose problems.
How do I configure my firewall for VoIP traffic?VoIP traffic is very different from regular IP traffic. It may be necessary to do more than simply open ports on your firewall to allow VoIP traffic to run properly across your network. Some firewalls are VoIP-aware and require less setup, but if your firewall is a traditional one that is not VoIP aware, you may need to have the administrator setup specific rules that allow for all of the proper signaling and dynamic port assignment. The first step in getting your network ready for VoIP traffic is to download and complete our Network Survey.
What VoIP protocols do you support?
What codecs do you support?
AVOXI supports SIP as the protocol of choice for VoIP.
We support a wide range of codecs, however; our default codec is G729. If you have specific questions about alternate codec support, please contact support.
Frequently Asked Questions Quickly find, diagnose, and trouble shoot problems.
CONNECT WITH US CALL, EMAIL, CHAT - WE’RE HERE FOR YOU.
Page 14
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CONNECT WITH US CALL, EMAIL, CHAT - WE’RE HERE FOR YOU.
Customer Support Portal Easily log your support or service request
Page 16
Helpful Resources
AVOXI Knowledge Base Links
How to Repoint a Toll Free Number - PDF guide & video!
AVOXI Core Overview- Watch video!
